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Beacon

Cloud-based CRM solution for small to large charities

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Beacon Pricing, Features, Reviews and Alternatives

Beacon product overview

Price starts from

£

20

/momonth
Per Feature

What is Beacon?

Beacon is a cloud-based customer relationship management (CRM) solution designed to help organizations of all sizes manage donations, payments, charity events, campaigns, and more. The platform comes with a membership manager, which enables users to streamline signups, renewals, and monthly or annual subscription prices.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online

Beacon pricing information

Value for money

5.0

/5

25

Price starts from

£

20

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Beacon features

Functionality

4.7

/5

25
Total Features44 3 categories

Most valued features by users

Event Management
Membership Management
Volunteer Management
Reporting & Statistics
Donor Management
Pledge Management
Online Giving
Campaign Management

Functionality contenders

Beacon users reviews

Overall rating

4.8

/5

25

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.72/10
Rating distribution

5

4

3

2

1

21

4

0

0

0

Pros
The integrated donation forms (using Stripe and GoCardless) and sign-up forms are excellent. I like how Beacon is always trying to improve their product and listen to customers like us.

PT

Paul T.

We like that the platform was built specifically for non-profits and with smaller teams in mind. Beacon is customisable and is super easy to build and great for a team with limited resources.

SH

Sarina H.

Excellent care and customer service, as well as a very good piece of software.

LB

Lizzie B.

Cons
With the product being so new there have been some teething problems and barriers where critical functionalities are not yet built, such as integration to gmail and calendar.

SH

Sarina H.

This particular problem will be short lived as Beacon are now working on an automated system for inputting addresses so this should be up and running very soon.

JE

Jane E.

Genuinely can't think of anything that I dislike about the platform.

SS

Sophie S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beacon CRM

Reviewed 2 months ago

We have the ability now to record a lot more donor information. We can now tag our donors to learn more about their journey and what interests they have. We could not manage without it now, I really don't know how we coped before Beacon it has just made life much easier and accessible.

Pros

We started using Beacon nearly 12 months ago and it has been a complete game changer for our medium sized charity. It can do so much that our previous CRM could never have done. It is very intuative and easy to navigate which is a real positive, it is like one of the team! It works out much cheaper than other CRMs we looked at because we have a small team of users. We can take payments through an embedded form on our website which is then recorded directly into Beacon, something we had to do manually previously saving so much time and resource. Event ticketing is a new feature which is also really useful. The Beacon support is so good, they are always on hand to answer queries and help with any problems.

Cons

Beacon does not have an auto address fill function so our analytics for demographic are not very precise. However if you need something that Beacon does not currently provide then just ask their support team. This particular problem will be short lived as Beacon are now working on an automated system for inputting addresses so this should be up and running very soon. We have also had some teething problems with duplicate records but I believe this would be a problem for every CRM and after a bit of training and input from the support team this is much improved over time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beacon takes the Bacon for a nonprofit needs

Reviewed 2 years ago

With Beacon we’ve simplified our entire process for handling donations. Beacon automates everything - from taking donations via an easy to build & integrate 'drag and drop' donation form builder (that's easily associated with the leading payment portals - Stripe, PayPal etc) to acknowledging donors / staff immediately via custom notification templates. The admin heavy task of a Gift Aid submission has been cut dramatically with a built-in Gift Aid tracker. Reports are submitted directly to HMRC from with the Beacon portal without any spreadsheet in sight.

Pros

Chapel & York has been advising and assisting charities for over 20 years. We've had experience using multiple Donation Processing CRMs, and Beacon is by far the easiest CRM to use for any type of staff skill level. The navigation is simple and straight forward and the flexibility of the system can suit as bespoke need.

Cons

The excellent customer support team means that any small con is quickly dealt with. Beacon developers are constantly approving the system and actively set out to listen to users recommendations when rolling out updates and improvements.

Vendor response

Many thanks Adam! Really glad to hear Beacon is working for you and the team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Big Change - Beacon Review

Reviewed 2 years ago
Pros

- We like that the platform was built specifically for non-profits and with smaller teams in mind - Beacon is customisable and is super easy to build and great for a team with limited resources - With Beacon being an innovative and agile product we've been able to build the product around what we need so it's fit for purpose, rather than trying to make something that already exists fit to our needs.

Cons

- With the product being so new there have been some teething problems and barriers where critical functionalities are not yet built, such as integration to gmail and calendar.

Vendor response

Thanks Sarina! I'm glad that Beacon is working for you. Appreciate the feedback on email/calendar integration - these are certainly coming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Highly recommended, personal service

Reviewed 2 years ago

This is an excellent product from a fantastic company with unparalleled user experience.

Pros

The software is extremely user-friendly; my colleagues found it very easy to take over and populate. It's very easy to edit, giving a fantastic degree of flexibility (something we need due to the nature of our beneficiaries). However, the absolute best thing so far has been the fantastic and personal customer service.

Cons

It would be great if it had a ticketing function.

Vendor response

Thanks Ruth - really glad to hear Beacon is flexible enough for your organisation :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love BEACON

Reviewed a year ago

Beacon has transformed our productiveness as a small charity with a 2-person team. We love working with the BEACON Team.

Pros

Very easy to use. Also the support team helped to tailor it's functionality to encompass our specific needs for stock counts.

Cons

Waiting for functionality with Outlook for diary reminders.

Beacon FAQs and common questions

Beacon has the following pricing plans:
Starting from: £20.00/month
Pricing model: Subscription
Free Trial: Available


Beacon has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Beacon supports the following languages:
English


Yes, Beacon has an API available for use.


Beacon integrates with the following applications:
iZettle, PayPal, Zapier, Gmail, Stripe, GoCardless, Facebook, Mailchimp, Braintree


Beacon offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

Related categories