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Beacon

4.8
(32)

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Cloud-based CRM solution for small to large charities

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Beacon Pricing

Pricing overview

Value for money rating

5.0

/5

32

Price starts from

33.50

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing is based on the number of contacts that you need to store and the features that you need, with three distinct plans (Starter, Professional, and Premium) covering all budgets for small to medium sized charities.

What users say

Having used the market leading platforms in the past, this is a fraction of the cost and a far better product.
Helpful, and very quick to respond, customer service. Good pricing options for part time staff.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best non-profit CRM, period.

Reviewed 6 months ago
Pros

Super easy to use, brilliant features, easy reporting, great pricing structure, incredible support team.

Cons

There are only a few integrations and no open API, although I know this will change in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beacon CRM

Reviewed a year ago

We have the ability now to record a lot more donor information. We can now tag our donors to learn more about their journey and what interests they have. We could not manage without it now, I really don't know how we coped before Beacon it has just made life much easier and accessible.

Pros

We started using Beacon nearly 12 months ago and it has been a complete game changer for our medium sized charity. It can do so much that our previous CRM could never have done. It is very intuative and easy to navigate which is a real positive, it is like one of the team! It works out much cheaper than other CRMs we looked at because we have a small team of users. We can take payments through an embedded form on our website which is then recorded directly into Beacon, something we had to do manually previously saving so much time and resource. Event ticketing is a new feature which is also really useful. The Beacon support is so good, they are always on hand to answer queries and help with any problems.

Cons

Beacon does not have an auto address fill function so our analytics for demographic are not very precise. However if you need something that Beacon does not currently provide then just ask their support team. This particular problem will be short lived as Beacon are now working on an automated system for inputting addresses so this should be up and running very soon. We have also had some teething problems with duplicate records but I believe this would be a problem for every CRM and after a bit of training and input from the support team this is much improved over time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Refreshing new approach to charity crm / donation software

Reviewed 3 years ago

From the first call Beacon are different. No pressure sales people, not complex requirements interviews, just good software with human support by people who know the product and understand the sector. Having used the market leading platforms in the past, this is a fraction of the cost and a far better product,

Pros

This is a ground up re think of software for the third sector. Gone are the laborious and expensive setups, gone are the complex endless menus and table of data and settings. Beacon provides clean, simple and highly customisable functionality across a range of functions from CRM to donation management all seamlessly integrated. Brilliantly simple. Certainly the stand out platform in the third sector.

Cons

For us this platform is more geared towards online donations, donor management and reporting rather than a CRM as such, it has the functionality integrated in, but there are better pure CRMs out there if you just need that function, which if you are in the third sector, it’s unlikely you just need that.

Vendor response

Thanks so much Andrew! Really glad that Beacon is working for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very flexible , easy to use and with very good support

Reviewed 7 months ago

We were looking for a simple to use, inexpensive package that would manage all our contacts, donations, grant applications, event ticketing, and campaigns. Beacon has almost everything we want 'out of the box' with the advantage of being so easy to add fields or modify existing ones. The support is also very good - extremely responsive. We have uploaded our core contacts data, integrated with Mailchimp and added grant application management with no need for any paid support from Beacon. We have yet to tackle integration with donations (including GiftAid and payment processing) which is the next major phase.

Pros

Very easy to add your own objects and fields or customise existing objects and fields. Intuitive user interface and great support when needed. Out of the box it comes with all the features you need for a small charity. Built in integrations to Mailchimp and Xero and others

Cons

No 'undo' facility. Especially a problem when doing a build data upload when you can fairly easily make an error in the dedup settings (say) and create/overwrite existing data. I'd like to be able to test the upload before committing it. When updating a record, sometimes it happens immediately on entering a new field value, sometimes you have a confirm / save button. More consistency in this area would be good. The charts are fairly basic, perhaps an interface to a external charting package would be good.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Service

Reviewed 2 years ago

First rate - a really collaborative approach that has allowed us the functionality we need and the time saving value that we required. From start to finish the team have been on hand to advice about the obvious and problem solve the more unusual problems. Brilliant Customer Experience.

Pros

The software is intuitive and easy to demonstrate for others and use. We use the system in a slightly different way to other Charities - the Beacon Team has always been on hand to help us with the slightly more modified system that we have developed.

Cons

We use the system in a slightly different way to other Charities - for example we collect members as "organisations" that has at times meant the system has been a little trickier to apply to what we need. But, help has always been on hand.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Driving our charity forwrad

Reviewed a year ago

It's truly helping us drive our membership growth, improve our volunteer management and fundraising activities. The free read only licences are also improving transparency and reporting whilst reducing the time we spend writing and analysing reports

Pros

It's helping us drive our charity forward at pace, by being simple to use with great back up we spending our time managing things that matter not our software. Also the team at Beacon have a great understanding of our sector, and continually look to add value. Genuinely a business that sees opportunities not problems.

Cons

None - The few we highlight get solved quickly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great New CRM Option for Charities

Reviewed 2 years ago

It has been excellent. It is allowing us to build up our database and is easy to use. Great value for money.

Pros

The integrations are great and save so much admin time. The flexibility and personalisation features are also very useful. Plus the customer service is great, always friendly and helpful.

Cons

Its still fairly new so there are some things it doesn't do but the team are excellent at taking ideas on-board and implementing them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beacon for a small charity

Reviewed a year ago
Pros

Beacon was easy to implement and to bring in data from our legacy server based CRM. It has been an excellent cloud based alternative as a CRM database for our donor and supporter data, as well as allowing us to offer simpler online donation and purchase options, and simplifying Gift Aid. Helpful, and very quick to respond, customer service. Good pricing options for part time staff.

Cons

No downsides so far, software does all that is needed.