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Blackbaud CRM vs DonorSnap Comparison

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Overview

Category Leaders

Blackbaud CRM is aimed at nonprofits. It regroups fundraising, online applications, actionable prospect research & analytics,...

Category Leaders

DonorSnap provides donor management capabilities within the cloud, spanning contact record-keeping, database querying, payments,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(40)

5

4

3

2

1

12

16

5

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

5

4

3

2

1

123

71

17

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud.
I compare price with the features and services provided. Raiser's Edge is easy to use, and provides good services at a good price.
We love Blackbaud and have had a great experience.

Pros

Wonderful help index on every page with detailed instructions and help-videos. Excellent customer support with frequent training webinars.
The customer support has been fabulous and questions have been answered promptly and solutions found for identified issues. The many short training videos are excellent.
They transferred our data with no extra cost and were extremely helpful in doing so. The program is very easy to follow and the on screen helps/videos are fantastic.

Cons

Their service and support is awful. They make mistakes in invoicing and don't even try to fix them--corrections take months, and they'll turn off YOUR service/support for their mistakes.
Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.
Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

Cons

Our biggest problem is not with DonorSnap. Until recently, we have been an all volunteer (no employees) non-profit and finding a volunteer to maintain DS has been difficult.
Data platinum miner makes no sense even after years of use. It is still hard for me and my co-worker to run reports and because of frustration, we tend to not use the software to its full capacity.
The fact that you cannot call a number to talk to a person frustrates me; you have to send an email and they will reply to you within four hours during business hours.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features26
  • ACH Payment Processing
  • Accounting Integration
  • Action Item Tracking
  • Activity Dashboard
  • Ad hoc Query
  • Ad hoc Reporting
  • Alumni Management
  • Attendance Tracking
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Generation
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • Electronic Payments
  • Email Marketing
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Financial Management
  • For Nonprofits
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Interaction Tracking
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Online Forms
  • Online Giving
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Pledge Management
  • Prospecting Tools
  • QuickBooks Integration
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting/Analytics
  • Retention Management
  • Sales Reports
  • Self Service Portal
  • Social Media Integration
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Website Management
  • Workflow Management
  • Total features56
  • ACH Payment Processing
  • Accounting Integration
  • Action Item Tracking
  • Activity Dashboard
  • Ad hoc Query
  • Ad hoc Reporting
  • Alumni Management
  • Attendance Tracking
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Generation
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Dues Management
  • Electronic Payments
  • Email Marketing
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Financial Management
  • For Nonprofits
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Interaction Tracking
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Online Forms
  • Online Giving
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Pledge Management
  • Prospecting Tools
  • QuickBooks Integration
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting/Analytics
  • Retention Management
  • Sales Reports
  • Self Service Portal
  • Social Media Integration
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Website Management
  • Workflow Management

Integrations

  • Total integrations27
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations4
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Blackbaud CRM vs. DonorSnap

See how Blackbaud CRM and DonorSnap stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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