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Blackbaud CRM vs Eleo Comparison

Overview

Category Leaders

Blackbaud CRM is aimed at nonprofits. It regroups fundraising, online applications, actionable prospect research & analytics,...

Category Leaders

Eleo is a cloud-based donor management software which allows nonprofit organizations to track donors, enter gifts, create...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(40)

5

4

3

2

1

12

16

5

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

5

4

3

2

1

85

14

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud.
I compare price with the features and services provided. Raiser's Edge is easy to use, and provides good services at a good price.
We love Blackbaud and have had a great experience.

Pros

As a small nonprofit, every expense is carefully considered and Eleo was a wonderful alternative to expensive competitors like Salesforce or Donor Perfect.
Customer service is great - migration from other systems is easier than expected and price is great. I would recommend this software to any nonprofit.
The software also allows us to ensure fairness in our job selection and placement processes as well as provides us with amazing payroll results and supports.

Cons

Their service and support is awful. They make mistakes in invoicing and don't even try to fix them--corrections take months, and they'll turn off YOUR service/support for their mistakes.
Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.
Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

Cons

When you first log on, there is so much that one may feel overwhelmed and confused.
The style is a little out dated and not hugely intuitive. But I have definitely seen why worse.
I am not involved in day-to-day use of the software although I have received no negative feedback from those staff members that work directly in the system.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features26
  • ACH Payment Processing
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alumni Management
  • Automatic Backup
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Dues Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Event Tracking
  • Financial Management
  • Fundraising Management
  • Gift Matching Management
  • Grant Management
  • Historical Reporting
  • Interaction Tracking
  • Mail Merge
  • Mailing List Management
  • Member Database
  • Membership Management
  • Mobile Giving
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Multiple User Accounts
  • Online Forms
  • Online Giving
  • Opportunity Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Prospecting Tools
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Sales Reports
  • Search/Filter
  • Skills Tracking
  • Social Media Integration
  • Summary Reports
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • To-Do List
  • Transaction History
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Website Management
  • Workflow Management
  • Total features77
  • ACH Payment Processing
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alumni Management
  • Automatic Backup
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Dues Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Event Tracking
  • Financial Management
  • Fundraising Management
  • Gift Matching Management
  • Grant Management
  • Historical Reporting
  • Interaction Tracking
  • Mail Merge
  • Mailing List Management
  • Member Database
  • Membership Management
  • Mobile Giving
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Multiple User Accounts
  • Online Forms
  • Online Giving
  • Opportunity Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Prospecting Tools
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Sales Reports
  • Search/Filter
  • Skills Tracking
  • Social Media Integration
  • Summary Reports
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • To-Do List
  • Transaction History
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Website Management
  • Workflow Management

Integrations

  • Total integrations27
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations11
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Blackbaud CRM vs. Eleo

See how Blackbaud CRM and Eleo stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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