Blackbaud CRM Features

Blackbaud CRM

Nonprofit CRM, Fundraising and Constituent Management for Large Nonprofits

3.93/5 (29 reviews)

Blackbaud CRM Feature Summary

  • Constituent Management
  • Robust relationship capabilities
  • Multichannel Marketing Outreach
  • Workflow configuration
  • Analytics & Performance
  • Address unique situations, such as Disaster Relief
  • Three-dimensional view of your individual constituents
  • Multichannel Marketing
  • Develop a profile of your best prospects
  • Online giving, to eMarketing and advocacy,
  • Acquisition management and identification
  • Peer-to-Peer Fundraising with Friends Asking Friends
  • Identify and rank the best prospects in your database
  • Manage Segmentation, Marketing, and Communication Lifecycles
  • Direct Marketing and eMarketing Communications
  • Complete and fully customizable website content management s
  • Website and Online Communities
  • Online giving; email communication; membership,
  • Peer-to-peer and Friends Asking Friends event fundraising
  • Volunteer management; online stewardship; and more

Nonprofit Feature Comparison

Most popular features of all Nonprofit apps

API (48 other apps)
Access Control (38 other apps)
Activity Dashboard (49 other apps)
Attendance Management (49 other apps)
Automatic Notifications (36 other apps)
Communication Management (42 other apps)
Contact Database (53 other apps)
Contact Management (38 other apps)
Credit Card Processing (44 other apps)
Custom Fields (47 other apps)
Customizable Branding (45 other apps)
Customizable Reporting (46 other apps)
Data Import/Export (50 other apps)
Electronic Payments (54 other apps)
Email Integration (38 other apps)
Event Management (41 other apps)
Registration Management (37 other apps)
Reminders (37 other apps)
Reporting & Statistics (52 other apps)
Third Party Integration (43 other apps)

Competitor Feature Comparison

Blackbaud CRM Feature Reviews

21 reviewers had the following to say about Blackbaud CRM's features:

Ann Brandon

Robust CRM

2019-03-08

For data management, I don't know that there is any better.

Pros

Blackbaud has many features and has brought different facets of CRM under one umbrella, giving you alot of tools in one system.

Cons

The integration tools Blackbaud offers for newsletters, communicating between systems, etc. are a little difficult to integrate and have stalled some of our progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 501-1000 employees)

Very Robust CRM

2019-03-14

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud.

Pros

Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow.

Cons

If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Vienneau

Keep Your Donors In Line

2018-12-31

Excellent! It was brought efficiency to the office.

Pros

Excellent donor management and donation tracking.

Cons

The vast amount of features can be difficult to learn.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea Dryden

Blackbaud is great for non-profits!

2018-12-27

Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc.

Pros

I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed.

Cons

Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Hardware company, 51-200 employees)

Very clunky and expensive compared to other alternatives out there

2019-09-06

They certainly have all the fanfare, but I would consider using a more local, less expensive alternative.

Pros

It has everything I could ask for in a non-profit management platform.

Cons

But the user interface is difficult to navigate at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Dayna Wells

Blackbaud CRM difficult to use

2019-10-26

Blackbaud CRM is a clunky program. The queries are a very frustrating part of this program. Also the customer service on this specific product is really lacking.

Pros

The linking options for couples, and linking for parents to children was very impressive. It was fairly simple to add constituents.

Cons

Importing accurately was a struggle I think mostly because you only had a certain amount of fields to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohammed Sakhiy

RaiserEdge was the top CRM

2018-12-18

We did all our daily data entry and reports

Pros

RaiserEdge was our main CRM before we switched to Salesforce, RaiseEdge really built something that enabled nonprofits to have everything covered.

Cons

RaisersEdge stopped keeping up with times, they did not invest on the online platform and the bridge and net community were a disaster. I loved RaisersEdge but they simple stopped investing our their technology and they become a very closed software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
CORINNE AUSTIN

Blackbaud is the gold standard

2019-11-05

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Pros

Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Cons

It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cheri Mateo

Flexible Tool

2019-09-11

We used Blackbaud CRM to keep records of constituents and their giving, as well as keeping track of our touches as an agency. We also used Blackbaud CRM heavily to keep track of tickets for our annual fundraiser.

Pros

I like that I can easily keep track of all constituents of my nonprofit. It's easy to add constituents and edit.

Cons

I didn't like how the sheer bulk of constituent information slowed the software during heavy event season.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kari Bidwell

Just doesn't do enough

2019-08-27

Overall it was good when we were smaller, but not ideal for a growing company.

Pros

Its fairly easy to run reports and the chat help feature was really good.

Cons

You can't tag or mark donations with more than two qualifications. Its also frustrating that you couldn't edit PDFs once they were downloaded because of Canadian guidelines even though I was based out of the US.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Good for a non-profit organization with many donors

2019-08-15

Pros

This is good software for keep a database of donors and their contact details with this software.

Cons

I did not notice any major problems when using the software.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Wiggins

360 View of Constituent (Donor) Data

2018-11-30

MY OVERALL EXPERIENCE WITH BLACKBAUD CRM HAS BEEN NOTHING SHORT OF AWESOME. WHAT AN AMAZING PIECE OF SOFTWARE!

Pros

ABILITY TO MANAGE ALL FUNDRAISING AND EVENTS ALONG WITH VOLUNTEER MODULE.

Cons

I HAVE NO COMPLAINTS THUS FAR ABOUT THIS SOFTWARE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie DeStefano

Blackbaud CRM

2018-10-03

Pros

I mostly used this software for reports and it was very easy to get the information that I was looking for.

Cons

I don't really have any dislikes with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kourtney Kirkpatrick

Blackbaud Review

2019-09-30

Overall I would definitely recommend Blackbaud, but I would love to see them allow for more customization.

Pros

It helped to keep our data up to date and organized.

Cons

I wish it were easier to edit and customize the software to meet our needs as an organization.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Popadics

Very helpful software for Higher Education

2019-01-19

Blackbaud has helped us tremendously in our fundraising. We continue to be pleased with it and aren't going anywhere else anytime soon.

Pros

It's a software designed specifically for nonprofits, and helps not only with CRM, but with how to conduct all fundraising operations.

Cons

Sometimes the export features are not the most useful, however, we are able to find workaround solutions.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Beirne

Anything but bbec

2018-12-14

Negative. Sales force, every action, ROi all offer better solutions.

Pros

Pretty full feature set, good community of users.

Cons

Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Stanton

Blackbaud for fundraiser events-non-profit

2018-12-18

My overall experience is good, it is nice to not have paper flying around at events.

Pros

I like that we can use this software on our I-Pads while working at an event to find donors and cash them out easily.

Cons

Sometimes it is confusing as to which step you are in until you have used it several times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Shimek

Dysfunctional company

2019-05-29

Awful.

Pros

Queries were not intuitive, but we learned. Our database size was approximately 11,000 records.

Cons

Two things: As Blackbaud made "enhancements" to the product, they did not provide ways to migrate from the old format to the new. In our case they said that we needed to individually edit our, now, 12,000 records. This was not an option and we decided to leave. Leading to the second problem. I sent Blackbaud notice that I was leaving. The notice was completely ignored and I was send a "discounted" contract. A Blackbaud representative asked me to call at a certain time, which I did. There was no answer and I left voice mail. I sent another notice that I was leaving. I was sent another discounted contract. I have now been sent bills for the original contract, AND for accrued time, in spite of the fact that Blackbaud has acknowledged receiving the [second] notice that I was leaving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Great way to raise funds!

2018-12-18

We are tracking our constituents and raising money by building relationships. We could not do that without this system.

Pros

This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents.

Cons

Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 201-500 employees)

Probably the best CRM for large schools

2018-08-29

Pros

It is more open the its closest competitors allowing for the possibility of in house IT customization. However this are not as upgrade-able as the company says they should be.

Cons

Not a mature product, still has may growing pains to be worked out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary Wilder

Industry Leader for a Reason

2019-11-05

It's highly complex and is able to process information very quickly, however it can be difficult to learn without proper training.

Pros

It's a complex piece of software that can run very difficult algorithms and can execute a wide variety of functions. It's incredibly helpful that it comes in different formats as well to suit folks from both the front and back office and support them and their specific roles.

Cons

The software requires a significant amount of training to understand fully, and is quite complicated to approach as a beginner. The company does offer training sessions, but they can be quite costly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more