Blackbaud CRM Features

Blackbaud CRM

CRM software for nonprofit organizations

3.71/5 (41 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
Application Management
Attendance Tracking
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Committee Management
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Data Retention Management
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Electronic Payments
Email Marketing
Engagement Tracking
Event Management
Event Ticketing
Financial Management
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Multi-Channel Communication
Multi-Channel Marketing
Multi-Country
Multi-Location
Online Forms
Online Giving
Payment Processing
Performance Management
Performance Metrics
Personalization
Pledge Management
Prospecting Tools
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Sales Reports
Search/Filter
Social Media Integration
Summary Reports
Volunteer Management
Web Forms
Website Management
Workflow Management
eCommerce Management
Learn moreCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
Application Management
Attendance Tracking
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Committee Management
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Data Retention Management
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Electronic Payments
Email Marketing
Engagement Tracking
Event Management
Event Ticketing
Financial Management
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Multi-Channel Communication
Multi-Channel Marketing
Multi-Country
Multi-Location
Online Forms
Online Giving
Payment Processing
Performance Management
Performance Metrics
Personalization
Pledge Management
Prospecting Tools
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Sales Reports
Search/Filter
Social Media Integration
Summary Reports
Volunteer Management
Web Forms
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
Application Management
Attendance Tracking
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Committee Management
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Data Retention Management
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Electronic Payments
Email Marketing
Engagement Tracking
Event Management
Event Ticketing
Financial Management
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Multi-Channel Communication
Multi-Channel Marketing
Multi-Country
Multi-Location
Online Forms
Online Giving
Payment Processing
Performance Management
Performance Metrics
Personalization
Pledge Management
Prospecting Tools
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Sales Reports
Search/Filter
Social Media Integration
Summary Reports
Volunteer Management
Web Forms
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App

Blackbaud CRM Feature Reviews

25 reviewers had the following to say about Blackbaud CRM's features:

Paul V.

Keep Your Donors In Line

2018-12-31

Excellent! It was brought efficiency to the office.

Pros

Excellent donor management and donation tracking.

Cons

The vast amount of features can be difficult to learn.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ann B.

Robust CRM

2019-03-08

For data management, I don't know that there is any better.

Pros

Blackbaud has many features and has brought different facets of CRM under one umbrella, giving you alot of tools in one system.

Cons

The integration tools Blackbaud offers for newsletters, communicating between systems, etc. are a little difficult to integrate and have stalled some of our progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Hardware company, 51-200 employees)

Very clunky and expensive compared to other alternatives out there

2019-09-06

They certainly have all the fanfare, but I would consider using a more local, less expensive alternative.

Pros

It's fairly comprehensive and allows me to manage my donor base effectively.

Cons

But the user interface is difficult to navigate at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea D.

Blackbaud is great for non-profits!

2018-12-27

Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc.

Pros

I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed.

Cons

Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 501-1000 employees)

Very Robust CRM

2019-03-14

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud.

Pros

Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow.

Cons

If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 201-500 employees)

Great if you put in the work!

2021-07-19

All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

Pros

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing.

Cons

It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle W.

360 View of Constituent (Donor) Data

2018-11-30

MY OVERALL EXPERIENCE WITH BLACKBAUD CRM HAS BEEN NOTHING SHORT OF AWESOME. WHAT AN AMAZING PIECE OF SOFTWARE!

Pros

I LOVE THE CAPABILTY TO MANAGE DONORS FROM BEGINNING TO END.

Cons

I HAVE NO COMPLAINTS THUS FAR ABOUT THIS SOFTWARE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohammed S.

RaiserEdge was the top CRM

2018-12-18

We did all our daily data entry and reports

Pros

RaiserEdge was our main CRM before we switched to Salesforce, RaiseEdge really built something that enabled nonprofits to have everything covered.

Cons

RaisersEdge stopped keeping up with times, they did not invest on the online platform and the bridge and net community were a disaster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
CORINNE A.

Blackbaud is the gold standard

2019-11-05

It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Pros

Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Cons

It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kari B.

Just doesn't do enough

2019-08-27

Overall it was good when we were smaller, but not ideal for a growing company.

Pros

I liked that this software was able to house all our donor information.

Cons

You can't tag or mark donations with more than two qualifications. Its also frustrating that you couldn't edit PDFs once they were downloaded because of Canadian guidelines even though I was based out of the US.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Good for a non-profit organization with many donors

2019-08-15

Pros

This is good software for keep a database of donors and their contact details with this software.

Cons

I did not notice any major problems when using the software.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dayna W.

Blackbaud CRM difficult to use

2019-10-26

Blackbaud CRM is a clunky program. The queries are a very frustrating part of this program. Also the customer service on this specific product is really lacking.

Pros

The linking options for couples, and linking for parents to children was very impressive. It was fairly simple to add constituents.

Cons

Importing accurately was a struggle I think mostly because you only had a certain amount of fields to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Cheri M.

Flexible Tool

2019-09-11

We used Blackbaud CRM to keep records of constituents and their giving, as well as keeping track of our touches as an agency.

Pros

I like that I can easily keep track of all constituents of my nonprofit. It's easy to add constituents and edit.

Cons

I didn't like how the sheer bulk of constituent information slowed the software during heavy event season.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Miguel M.

To complex for us

2019-11-14

Again, we liked it because of its integration with other programs but was too much and overwhelming for us to handle.

Pros

There were a lot of systems and programs this one could integrate with and had many options when it came to presentation of material.

Cons

The biggest thing we did not like about this system was the reporting aspect of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Deborah M.

Raiser's Edge Review

2015-03-05

Pros

I like the ability to access information about donors quickly and accurately.

Cons

There is nothing that I do not like about this product.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

6/10

Recommendations to others considering Blackbaud CRM

I compare price with the features and services provided. Raiser's Edge is easy to use, and provides good services at a good price.

Source: Software Advice
Helpful?   Yes   No
Read more
Elizabeth S.

Blackbaud for fundraiser events-non-profit

2018-12-18

My overall experience is good, it is nice to not have paper flying around at events.

Pros

I like that we can use this software on our I-Pads while working at an event to find donors and cash them out easily.

Cons

Sometimes it is confusing as to which step you are in until you have used it several times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
ANN M.

Beware of Blackbaud Service/Support

2019-12-26

Their service and support is awful. They make mistakes in invoicing and don't even try to fix them--corrections take months, and they'll turn off YOUR service/support for their mistakes. If an account rep leaves, they won't tell you, they'll just let your calls sit in his box. If we were making this decision today, and I know what I know now, there is no way I would consider Blackbaud.

Pros

It does what we need it to do, helps us keep track of our donors

Cons

Their contract has fine print in it that seems designed to cause you problems--do be sure to read the fine print.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie D.

Blackbaud CRM

2018-10-03

Pros

I mostly used this software for reports and it was very easy to get the information that I was looking for.

Cons

I don't really have any dislikes with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 501-1000 employees)

CRM with some hiccups

2020-09-08

Mainly duplicate entries and their search feature.

Pros

It's a one stop shop for donor stewardship.

Cons

There isa duplication issue on Blackbaud that means sometimes 1 donor can show up 10+ times, and it's more work on the back end to get it to be removed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan P.

Very helpful software for Higher Education

2019-01-19

Blackbaud has helped us tremendously in our fundraising. We continue to be pleased with it and aren't going anywhere else anytime soon.

Pros

It's a software designed specifically for nonprofits, and helps not only with CRM, but with how to conduct all fundraising operations.

Cons

Sometimes the export features are not the most useful, however, we are able to find workaround solutions.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kayla S.

Blackbaud Review

2020-07-18

It's been awesome! We love Blackbaud and have had a great experience.

Pros

They are still developing their web view version which is primarily what I use, but their database version has all of the features and can do so much.

Cons

Sometimes it's frustrating to switch back and forth between the database and the web view.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian B.

Anything but bbec

2018-12-14

Negative. Sales force, every action, ROi all offer better solutions.

Pros

Pretty full feature set, good community of users.

Cons

Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 501-1000 employees)

Crm for fundraisers

2019-09-15

Overall, blackbaud CRM is a good application that took me a little bit of time to use its full functionality.

Pros

I like that crm can easily track interactions with top donors and fundraisers that I meet with on a weekly basis.

Cons

Understanding some of the functionality of crm blackbaud takes some time, it is a little hard to understand/ learn at first.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrienne G.

Powerful tool for the Right Organization!

2019-12-03

Blackbaud CRM has given us a baseline for what to look for in a software. It has a lot of features and functionality that can be adapted for an organization.

Pros

You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc.

Cons

When it comes to Membership, which is a big part of our business, the functionality is basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kourtney K.

Blackbaud Review

2019-09-30

Overall I would definitely recommend Blackbaud, but I would love to see them allow for more customization.

Pros

It helped to keep our data up to date and organized.

Cons

I wish it were easier to edit and customize the software to meet our needs as an organization.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more