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CanadaHelps Donor Management System Logo

CanadaHelps Donor Management System

4.7
(12)

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Built for Canadian Charities by a Canadian Charity

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(0)

CanadaHelps Donor Management System Pricing, Features, Reviews and Alternatives

CanadaHelps Donor Management System product overview

Price starts from

99

Per month

Other

What is CanadaHelps Donor Management System?

CanadaHelps Donor Management System is purpose-built for small to medium-sized charities. Save time and unlock opportunities for more donations. By automating manual tasks like processing donations, sending receipts and managing spreadsheets, your entire team has more time to spend on the thing that matters most: your cause. CanadaHelps DMS provides a 360-view by integrating all donor and donation data including powerful reporting, audience segmentation, email capabilities and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Webinars
Documentation
Videos
Live Online

CanadaHelps Donor Management System FAQs

Q. What type of pricing plans does CanadaHelps Donor Management System offer?

CanadaHelps Donor Management System has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription

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Q. Who are the typical users of CanadaHelps Donor Management System?

CanadaHelps Donor Management System has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does CanadaHelps Donor Management System support?

CanadaHelps Donor Management System supports the following languages:
English, French

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Q. Does CanadaHelps Donor Management System offer an API?

No, CanadaHelps Donor Management System does not have an API available.

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Q. What level of support does CanadaHelps Donor Management System offer?

CanadaHelps Donor Management System offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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CanadaHelps Donor Management System pricing information

Value for money

4.4

/5

12

Starting from

99

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CanadaHelps Donor Management System features

Functionality

4.6

/5

12

Total features

43

4 categories

Most valued features by users

Event Management
Reporting & Statistics
Activity Dashboard
Data Import/Export
Donor Management
Contact Management
Online Giving
Customizable Reports

Functionality contenders

CanadaHelps Donor Management System users reviews

Overall Rating

4.7

/5

12

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.42/10
Rating distribution

5

4

3

2

1

8

4

0

0

0

Overall rating contenders

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Alistair J.

Verified reviewer

Higher Education, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Another Home Run for CanadaHelps

Reviewed a year ago

The CanadaHelps team has been an incredible partner and a significant resource for our charity. They are personable, responsive and capable. We feel privileged to have a partner that truly "gets" the charitable sector, understands our challenges and promotes our causes.

Pros

Modern, intuitive, powerful, backed by a technical and customer service team that is second to none.

Cons

The Opportunities tab has lots of room for development as a recurring grant management tool.

Vendor response

Thank you for leaving a review Alistair, our Product Team always appreciate your thoughtful feedback. We are so happy to hear that you regard us as a partner and the feelings are mutual - we look forward to our continued partnership!

RD
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Roxanne D.

Libraries, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CanadaHelps DMS review from The Children's Book Bank

Reviewed a year ago

I was part of the planning and the beta-testing of the DMS. It was a fun experience and really great to be a part of this new feature of CanadaHelps from the start.

Pros

So far the DMS has been very helpful for our team to organize and execute fundraising campaigns - including the MailChimp integration. We also like being able to process a cc donation, issue a tax receipt and know that all the information is already logged into our system.

Cons

It would be nice to have a monthly payment feature for the DMS - the once a year payment can be hefty, especially for smaller organizations. There are still some bugs - duplicate contacts from importing our original lists. But over time these kinds of bugs get worked out.

Vendor response

Hello Roxanne, thank you for taking the time to leave us a review. We're happy to hear you found the DMS helpful for organizing and executing your fundraising campaigns. We have noted the demand for monthly payment options and are looking into ways to make the DMS more accessible in this regard. Thanks again for leaving your feedback.

KB
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Kathy B.

Public Relations and Communications, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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New to DMSing

Reviewed a year ago

We are able to start generating regular newsletter and fundraising campaigns with greater ease. The on boarding process was longer than expected but the support staff have been great in helping us get to where we need to go.

Pros

It is great to have all our contacts in one place. There is a steep learning curve but I am hopeful it will be worth all the effort! I am grateful for the super support staff helping us along.

Cons

We are working to create new business processes around the DMS. There are a few key part of the software that I would like to see improved including uploading new contacts in bulk (without having to use another email communication program). The placement of 'unsubcribe' feature of the bulk email templates needs to become more flexible so people are unsubscribing to communication without taking the time to even scan it.

Vendor response

Hi Kathy, thank you so much for leaving us a review. We're happy to hear our support team is helping you with the learning curve, that's what we're here for. Also great to hear that newsletter and fundraising campaigns have gotten easier with the CanadaHelps DMS. The feedback you are providing us is very useful. I'm happy to share that we are working on a bulk import tool for the DMS in the near future and the placement of the unsubscribe position should be fixed this or next week so stay tuned! Do reach out to us if you have any other feedback. Thanks again for taking the time to leave a review.

KO
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Kimberley O.

Nonprofit Organization Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick customer service

Reviewed a year ago

Sending out our newsletter to over 1400 people is easy and efficient. This is much improved from the system we were using before.

Pros

This software is easy to use. It makes sending out our quarterly newsletter fast and efficient. Responding to donors from the Donor Management System is a breeze as is the ability to customize letters. I would highly recommend the CanadaHelps system to colleagues.

Cons

It can be difficult to customize reports and the information I have to sift through is very extensive.

Vendor response

Thank you for taking the time to leave us a review Kimberley! It's great to hear that we're helping to make things like donor communication easier for your organization and that you would recommend the DMS. We have heard your feedback and improving the reports is in the pipeline! Thanks again for this feedback.

DB
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David B.

Defense & Space, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Guild of the Royal Canadian Dragoons

Reviewed a year ago

We looked at commercial software and we stumbled across the DMS after asking CanadaHelps if they knew of a a provider. Perfect solution for our charity given those who work for us are located across Canada. We needed something simple to understand, cloud based and flexible.

Pros

Ease of use, cost, flexibility and support .

Cons

Took a little while to become comfortable using it - takes time to learn anything!

Vendor response

Thank you Dave for leaving a review. We're proud to be serving Canada's charitable sector. We look forward to continuing to support you and the Guild of the Royal Canadian Dragoons.

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