CERVIS Reviews - Pros & Cons, Ratings & more

Sumac

Boardable

WildApricot

At CERVIS, we understand the importance of a well-coordinated volunteer effort. That’s why we are passionate about providing volunteer management software that offers easy online scheduling, automatic text & email reminders, unmatched training & support, & unlimited volunteers at no additional cost.

CERVIS

Android

Web-based

iPad

iPhone

Volunteer Coordinator

With that being said, I feel it would be unfair to list the (few) complaints I have before trying to seek aid from your customer service.

Instead of getting excited about the wonderful features offered by CERVIS, ask what your end results are first. What types of things do you currently track.

I think the improvement made with the page headers (instead of having to go back to the main dashboard all the time) was a HUGE improvement and made it much easier to use on the admin side.

Asst. Director of A.C.T.S.

It's ease of use and flexibility allows us to customize event listings for whatever needs we have. It is user friendly for both the event organizer and the volunteer.

My issue lies more with fault on my end. I have questions and suggestions but have failed to set aside sufficient time to address them.

Returning users can get confused with not initially setting a password.

I would say 75% of our volunteers will use the software. I'm not sure how to remedy this, but lots of our larger corporate sponsors and elder Church coalitions refuse to use the system.

Volunteer Manager

I would also recommend putting in your budget to have 1-2 desk top computers available in your front lobby where volunteers can sign in upon arrival using the CERVIS "Sign In" console.

Director of Communications

After taking the training (which was very good) and trying to integrate into our workflow and systems with my staff and other departments involved in the workflow- we found it to not handle our needs.

Volunteer Coordinator and Development Assistant

After only eight months of use, the office was able to integrate not only the development department with the system, but our family services and construction departments as well.

It was average. This system would be fine for smaller organizations but is not intended for an organization with thousands of different volunteers and hundreds of different opportunities for volunteers. 

Volunteer Management 

Good software for volunteer management

Cervis Non Profit Review

They did not deliver on what was promised. We do not recommend this software. 

Software Doesn't Work for Group Volunteers

Hi Ariel,

We are sorry that you are not fully satisfied with our software. We serve organizations that range in size from a few dozen volunteers to several hundred thousand volunteers and we strive to offer the best customer service and software experience in the industry. Our group management functionality tends to be a favorite of our larger customers who use CERVIS to manage thousands of groups. We offer more built-in customization options than any other volunteer management platform and we also offer in-depth, personalized training and consulting.

We strive to have highly satisfied long-term customers, so our professional, non-commission based, sales staff is very up-front about the capabilities of our software. Our 30-day money back guarantee ensures organizations can cancel their account if it does not meet their expectations. Since you are a current customer, please feel free to reach out to our support team for assistance in utilizing CERVIS to better meet your needs.

Great program for tracking Volunteers!!!

We are able to turn volunteer coordinating into volunteer management utilizing this system so volunteers can look at opportunities and volunteer on THEIR time rather than us telling them about opportunities that are in OUR time. 

CERVIS has been a game-changer in our office in how we handle our volunteers, programs and more!

After buying and utilizing CERVIS in February of 2016, our office noticed a significant increase in volunteer recruitment and retention. After only eight months of use, the office was able to integrate not only the development department with the system, but our family services and construction departments as well. The first year of implementation went smoothly, and we are looking forward to another year even more skilled with using the system. Keep up the great work! 

Habitat for Humanity of Northwest Metro Atlanta Review

Overall very pleased. I would say 75% of our volunteers will use the software. I'm not sure how to remedy this, but lots of our larger corporate sponsors and elder Church coalitions refuse to use the system. I wonder if there was an even simpler version of this program these organizations could use?


Habitat Omaha

I have managed volunteers for many years and this is by far the best software ever for volunteer management.
The volunteers sign up online, choose the events they wish to participate in online and can print out their hours from home online.  I know our hours have increased since we started using this software just because we are capturing ALL our hours now. 
Reports are so easy and also simple to read and understand especially for people not familiar with what managers do. 
The customer service is fantastic. They get back with me within an hour! Now you just cannot beat that! I recommend this software to EVERY volunteer manager I come in contact with.  I could not be happier and would recommend this to anyone wanting to track volunteers.

 I cannot recommend this software enough!

Make sure you demo the product thoroughly and understand what IS and is NOT customizable for your workflow. We are a large organization (5,000+ volunteers) and had a workflow that was not aligned well to this product. 

I don't doubt it is the right product for some vertical markets- but ours (public school volunteers) was not one of them. 

After taking the training (which was very good) and trying to integrate into our workflow and systems with my staff and other departments involved in the workflow- we found it to not handle our needs. After 60 days, I asked for a refund of the unused annual license portion we had used. (Minus the setup and training fee). I was disappointed to hear that Cervis policy did not allow for such.  

Make sure it is the right fit for your vertical market workflow

At CERVIS, we make every effort to make our software as customizable as possible, but sometimes we are not able to meet uniquely specific needs.  We partner with many large organizations (some with over 100,000 volunteers), and CERVIS aligns well with their varying types of workflows.

We strive to have highly satisfied long-term customers, so our professional sales staff is very up-front with prospective users about CERVIS¿ capabilities.  In this particular instance, after reviewing customer documents, we advised that CERVIS would not be an ideal fit based on their unique workflow, but the customer chose to purchase anyway.

We happily offer a no hassle, no questions asked, 30-day money back guarantee. We also offer monthly plans for organizations that are not ready to make an annual commitment.

We really appreciate you taking the time to read our software reviews and look forward to discussing your organization¿s specific needs.

Gives the whole organization comfort knowing the information on volunteers is available to all.

I think the improvement made with the page headers (instead of having to go back to the main dashboard all the time) was a HUGE improvement and made it much easier to use on the admin side.   I do wish there was a way to archive or close reservation lists as ours is getting a bit unmanageable as we enter our 2nd year.  The customer service has been excellent - quick, cogent and helpful answers to all my questions.

An excellent tool for recruiting, scheduling, tracking and reporting on volunteers

FAWM CERVIS Review

Volunteer Manager Review of CERVIS Volunteer Mgt. Software

Pros: Easy to use, able to identify specific skill levels of volunteers when needed to help out as an official or event manager.  Your customer service is well above exceptional! Any time I have requested a change you have completed it in a timely manner and at little or no cost to our organization.

Cons: None 

I work on entering over 100 events a year with CERVIS and managing the volunteer database

CERVIS allows us to efficiently manage and schedule our over 3,000 volunteers needed to staff multiple ministries. It's ease of use and flexibility allows us to customize event listings for whatever needs we have. It is user friendly for both the event organizer and the volunteer. The customer support is amazing and always fast and friendly! We get answers immediately to any technical questions or event organization questions. We love all of the different features that allows us to customize to our needs, whether it be for sending out email reminders for an event, attaching waivers to be filled out, or seeing what size t-shirt is needed. The options are endless! I would highly, highly recommend this program to anyone looking for software to organize and schedule volunteers for events, no matter the size of the event.

Amazing Software with Unparalleled Customer Support!

Easy to navigate and user friendly

This software is a MUST for anybody managing events and volunteers. I would not have the time to run the Home Repair Team if I did not have CERVIS.




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