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CharityEngine vs Snowball Comparison

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Overview

CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech, integration...

Snowball is a cloud-based fundraising software that helps nonprofit organizations collect donations via text messages, campaigns,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

149

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

5

4

3

2

1

9

2

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
58%
would recommend this app

4.7

5

4

3

2

1

10

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

And utilized CE as our on-line partner for fundraising with great results. The ease of use, affordability and support services are the keys to this products growth.
The growth and strength of this platform over the past 8+ year has been amazing.
Most reporting used by our team is straight to email, so it is nice to be able to start your day by seeing donor lists to email before you login to the secure site.

Pros

Snowball is a great product that makes it that much easier to raise money via text-to-give and other useful features. They provide a great customer and user experience.
Snowball tools helped Encuentro take our fundraising activities to the next level - super easy to use and set-up campaigns and I love the text to give feature and online auctions.
Adding items takes minutes and editing them is just as easy. I loved the simplicity of the auction itself and that it could be run by one person short on time.

Cons

We are still in "sandbox" mode after four months very poor, slow, unresponsive customer support, not intuitive or user-friendly. Lots of mistakes pulling in new donor data.
Tracking of changes to records is not captured as to who made changes and when which can be a problem.
The product was grossly over-sold by the sales team.

Cons

My organization is still charged the processing fees. I would imagine this is "industry standard.
Every once in a while, a purchaser has failed attempts at donating/purchasing a ticket. This usually leads to a double charge with the need to refund.
Sadly, it just was not robust enough for our needs.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features169
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Auction Management
  • Auto-Responders
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Client Portal
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Database Support
  • Design Management
  • Direct Mail Management
  • Document Storage
  • Document Templates
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • File Management
  • For Nonprofits
  • Forms Management
  • Fraud Detection
  • Fundraising Management
  • GPS
  • Gift Matching Management
  • Grant Management
  • HTML5 Technology
  • Help Desk Management
  • Historical Reporting
  • Image Library
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Mailing List Management
  • Member Accounts
  • Member Database
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Booking
  • Online Forms
  • Online Giving
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Preview Functionality
  • Process Control
  • Productivity Analysis
  • Project Templates
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Transaction History
  • URL Customization
  • Video Management
  • Volunteer Management
  • Web Forms
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • Workflow Management
  • eCommerce Management
  • Total features20
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Auction Management
  • Auto-Responders
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Client Portal
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Database Support
  • Design Management
  • Direct Mail Management
  • Document Storage
  • Document Templates
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • File Management
  • For Nonprofits
  • Forms Management
  • Fraud Detection
  • Fundraising Management
  • GPS
  • Gift Matching Management
  • Grant Management
  • HTML5 Technology
  • Help Desk Management
  • Historical Reporting
  • Image Library
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Mailing List Management
  • Member Accounts
  • Member Database
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Booking
  • Online Forms
  • Online Giving
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Preview Functionality
  • Process Control
  • Productivity Analysis
  • Project Templates
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Transaction History
  • URL Customization
  • Video Management
  • Volunteer Management
  • Web Forms
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations19
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrationsN/A
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CharityEngine vs. Snowball

See how CharityEngine and Snowball stack up against each other by comparing features, pricing, ratings, integrations, security & more.