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Recommended
Joan W.
Mental Health Care, 1-10 employees
Used weekly for 1-2 years
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We couldn't do as good of a job with the benevolence ministry here without it. After the tornado we were slammed with people taking advantage of our generosity and bouncing from Church to Church taking what they didn't need. This allowed us to recognize the importance of communicating with other ministries, so that we really get to help those in need to them help themselves and not just take advantage of generosity inappropriately. This also allowed us to team up to do more good than we could have on our own. Charity Tracker is an excellent tool that should be used by any ministry.
1. The ability to see what has been done for an individual in order to help them more accurately. 2. The notes and alerts have saved us a few times. 3. Working with other ministries in town to help individuals we wouldn't be able to help on our own. 4. Learning of other ministry's efforts and having the opportunity to respond and help.
The site is a little awkward to navigate, it took some time to get used to. We only have a couple members of our team with access for confidentiality purposes, but it took them a while to catch on.
Koya H.
Consumer Goods, 11-50 employees
Used daily for 2+ years
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I love it. It has been the best tool for saving time.
I love that it is easy to use. I love the referral feature probably the most because it allows you to request services on behalf of a client without ever having to leave the office, submit anything. it's all in front of you.
It has a ton of glitches. It goes down at least 2-3 times a day without warning right in the middle of a slammed day. Customer service sometimes is hard to get a hold of as well.