ChMS Features

The main menu is very easy to navigate you to where you need to go. Most of the screens are intuitive. You can always search for an answer or submit a request for help - Support is always helpful.

Reporting is good, but could be better. Merchant giving needs a bit of manipulation in Excel to build your deposit reports. If the reports could all have a standardization (Family ID & Individual ID) it would take report to the next level. Then you could generate a number of reports and gain all the data manipulation you need.

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No cons were added to this review

We're sorry that you had the negative experience that you are sharing here. One of the things that was shared with us but wasn't included in this review was that there was a lack of "time and knowledge to train everyone in using this system". This can easily be the situation for a church plant when resources are limited. We offer an online test drive during the evaluation period and give access...

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We used to use Shelby to keep track of all our church members, volunteers and even accounting. It wasn't great at all. CCB has been amazing in comparison! Easy to enter new people, update, order background checks, schedule volunteers, create events/classes and track all RSVPs... we've been very happy with CCB!

Every once in a while, we can't run reports the way we'd like or come across little quirks that we wish were different (of course I can't think of those off hand!). However, CCB keeps improving with updates and ways to better utilize the program!

The software is pretty user friendly in most aspects and does a lot. Really good system of processes to keep track of where people are and steps of membership. Robust giving platform.

I am a little underwhelmed by the calendar system, having come from EventU, especially where recurring events are concerned.

The software was very useful as a communication tool. I also used the software for the check in feature as well.

The software was difficult to navigate and could be difficult to configure but once you had it set up properly it worked well.

They have great support, but honestly it's a pretty average system compared to some of the other choices available to churches.

Does not easily integrate into your existing website. For example it's difficult to include the giving box, or really any of the features. For the price they charge you would think they would be further along in this area but they aren't.

I love having the ability to update family info and make sure we are part of the right groups for email notifications etc within our church. Registering our kids for Sunday School was fairly easy once I figured it out (especially nice during Covid). I also love having giving history and all other things in one place.

There are many times where it asks me to login and then takes me away from the area I was trying to work on. This is especially frustrating when coming from an email link to sign up for an event etc. The navigation of the portal is not as smooth as many other CMS style programs I have used. I wish that it would auto populate more things (registrations, Sunday school signups, etc) as the info is already there at times and I feel like I am retyping it.

CCB is web-based therefore it is easily accessed from office, home or anywhere. There is a small group app that is great for group leaders to make contacts, take attendance, etc. You can schedule weekly or monthly reports that are sent to your or someone else's email. The Metrics tool is fantastic. Default privacy settings can be set pretty tight, but individuals can chose what they want others...

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CCB is very complex and can overwhelm some people, especially when setting up queries to find the right people for a saved search. Forms have to match to records (understandable) but it can take a lot of time for something like VBS which may have hundreds of forms to match to records. Addresses do not CASS certify so there can be misspellings or incomplete addresses in your data. It can be hard to get your church on board to use the system, even leadership. Change can always be difficult. You can't sign up an entire family on a single form. Forms need to be filled out for each individual so it matches to their personal record.

Where to begin - user interface is so intuitive, seemingly endless ability to customize features, and - more than anything - amazing responsiveness of both customer support and product development to concerns and feature requests. I have truly been amazed by how often CCB churns out new features. It seems within a month or two of us thinking (and occasionally, but not always, mentioning to them), "Gee,...

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There was a bit of a learning curve when on initial setup. It felt a little too wide open to me, until we figured out how best to set things up for our church and got our feet wet a bit. Once I learned more about the way CCB *thinks*, it became very intuitive to expand my use and skills in the program.

What I like most about CCB is the fact that it helps us manage our database and organize our church calendar. We use it primarily for the ​organization though and not as a platform for church members to connect with each other which I think is one main way they want the software to be used.

What I like least about CCB is that you can not customize calendar views. It would be nice to be able to create calendars for different broad categories so we wouldn't have to have all attendance related events on our facilities calendar. Not being able to create custom calendar views makes for a very cluttered calendar. Especially since everything that we want to track for metrics has to be an event on the calendar. Another feature that you are not able to customize is the system reports. It would be nice to be able to combine some of these as multiple reports often have data we are looking for, but there is no easy way to combine that data within CCB.

There's a lot to do with CCB. Our primary use is for room reservation and volunteer tracking. Reserving rooms and resources is easy, and takes very few steps. It takes a lot to keep track of all the volunteers our church has, and CCB puts them all in one location. We can send out emails to groups, respond to forms instantaneously, and schedule volunteers for duties. Like I said, there is a lot to do on CCB.

With there being lots to do, there's a lot to learn. Adequate training is difficult to come by in my organization, most of mine has been playing around with CCB to figure things out. At times it can be slow, and we've found that some of our administrators have lost information over time.

Matt, Thank you for your feedback! We want you and your leaders to have all the training you need; that's why we are now offering free training workshops! Here is the link so you can sign up for as many as you would like! http://explore.churchcommunitybuilder.com/register-software-training-workshops-2017 Have a fantastic weekend and please let us know if we can assist you with anything! Blessings, Pam Flanery

There are no other products out there that compare with the features CCB provides. They have thought of every possible thing a church needs in order to properly manage membership/events/finances/contacts/communication... etc. We used it for years at our church.

Okay, here's the problem. With so many features, there's a pretty large learning curve. You need a lot of time and training of volunteers in order to roll out CCB. Then it takes commitment from your staff and volunteers to make sure they are using it appropriately.

The software is easy to use and comes with tool such as app features that allow events and attendance tracking for our servant leaders.

The software is limited on the customizable features. Running reports is cumbersome and it is hard to get the report you want. Customer service is limited only to the Master Admin and not available to all the users.

So much to like about this software. The maintains of data on individuals that attend our church. The process to move people through various systems we have. Ability to do mass emails to our church members. Be able to create schedules and remind individuals of set serving times. The ability to work from any devices and their lead app. The biggest is that they hear the need of their consumers and work towards ongoing improvements. They are also very helpful with concerns or questions.

Something the untimely announcement of minor changes that find out about and have to process it through ourselves. Also so many changes in small amounts of time which as a small church with not a full-time person managing the software it is hard at times to keep up.

1. Everything ties together and back to a person, so it's easy to see how a person is engaged with just a few clicks. 2. We've been able to stop using other software programs to accomplish tasks (such as volunteer scheduling, event and room scheduling, sending mail merges, and building forms) because it is all now housed within CCB. 3. There is no program to load onto your computer. Everything is web-based making it easy to access from anywhere. 4. The software is finally becoming more mobile friendly. 5. CCB is user-friendly, and 100% of our staff use it! This is important because the data is only as good as the input from our people.

There are some limitations to the forms. We'd like to see form logic capabilities. Also, a form can only be matched to one profile so when doing a registration for multiple family members (i.e. camp or basketball leagues), the form must be completed separately for each person.

The ability to have all information about our people in one place is so valuable.

The display of data after a search does not include all fields in the database. I know this capability is in process.

Thank you for taking the time to leave your feedback, Lottie—and thank you for 13 years of your loyalty! We're happy to hear that you find value in our solutions and we look forward to continuing to provide tools that help further the impact of your ministry.

Good for tracking members as attendance and events and such. Good overall membership database system.

Feels dated. No end user smartphone app. Not user friendly. Too many features feel like they were just added without perfecting. Cumbersome.

Managing people and their involvement in the church. If you have a good system set up to get people engaged with CCB it is a wonderful tool to connect with the church Body. Communication within groups is fantastic. You can create events, book facilities, communicate to the group, very effective tool.

I am often frustrated with the way CCB behaves when people or groups have been made inactive. If a group is in active it will still show up on a persons profile as a group they belong to. It's as if the Group retains all the information from the time that the group closed. The only way I've found around this is to remove all participants from groups before making them inactive. A lot of work.

They are constantly updating to be relevant in today's market and meet needs. It is a great way to be able to have all the information from check in systems, financial, people management, team organization and scheduling in one place. Very happy with their updating the app that goes along with the system and keeping it updated and adding new things.

The ability to talk to someone to help figure out "work arounds". There is only one person on the entire staff that can put in a "ticket" when we have a problem. It is too difficult to explain to someone else what we are having difficulty with and then them translate to get help. By the time we finally get an answer and it has traveled to several people, it is too late and we have used other software or spent hours figuring out a different way. Very frustrating.

CCB ties everything we are trying to track, retain, and utilize into one very cohesive product. While there are multiple sections where data points can be collected, you only have to put them in once and they are available throughout the program. Although recording the data is easy, the CCB program helps tremendously to sort and use the data for an unlimited amount of projects and the presentation of the relevant data is very useful. Actually, the CCB Program inspires you with many ways you can use your data that you didn't even think was possible. Plus, it helps us to communicate with all of our attenders in multiple and meaningful ways.

In the past, the mobile side of the software was lacking in usability. However, CCB has really poured a lot of resources in the mobile side over the past 2 years and now it is very usable and graphic.

I love the ease of use with this product. I use the scheduling software on a daily basis and they have made it easy to schedule my teams and keep everyone informed about upcoming needs. I also like how easy it is to add new members to the software and the ability to share important information with those on staff. The program is easy to navigate and easy to learn.

There are a few things I wish it would let you do: 1) I would like to have groups be linked to the schedules section. For instance it would be great when a member leaves a group that it would also delete them from the schedule for that group and when a need is created it would be great if it could be shared with just one part of the scheduled group (for instance week 1 team or week 2 team instead...

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I cannot stress how much we LOVE Church Community Builder!!! It has brought the communication of our church together like nothing else ever could. Mostly, we love the ability for our church members to connect with one another through the groups in CCB and how this allows our leaders to effectively communicate throughout the week.

The only con I can think of right now is that we're not super excited about the new schedules feature. Taking schedules out of groups is very effective for some areas, but there are teams that we have that need schedules locked within their group and the new way of doing it makes this process more difficult.

This is a very powerful database tool that simplifies the administrative processes, allowing the church team to do ministry better and more efficiently. I love the fact that when I contact them for support the person who contacts me almost always uses it in their own church. They aren't just behind the scenes, they are users and they understand what we are trying to do. I love that they listen to their...

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Overall, there really isn't any cons. Sure, there are things we would like to have work a little differently, but we know that the team at CCB listens to all of the church partners and are continually working on different feature enhancements to make things easier and more efficient for their church partners. If I had to suggest something we'd like to see...we would really like it to be a one stop shop for all of our ministry needs-completely replacing PCO and our financial software, and a place to leave private notes on a profile specifically for pastors only to see.

The ability to build a follow-up​ workflow to go to specific people in the process has been monumental for helping us stay in touch with new visitors. Fully customizable reports and attendance sheets Confidential notes and information on families for admin eyes only Notifications and alerts queue for each member in a specific workflow to contact and report on Ability to create services, programs, special events, and more as well as break down all needs from material to personnel and have lists sent to coordinators, volunteers, or the entire church for the purposes of donation (expanded on below) Administrators are not the only ones with full access to directory. Any family can access, but won't necessarily have the permissions of an admin

Not the best option for small churches Can be a learning curve with it, but plenty of resources available to get the most out of it A lot of maintenance necessary to keep all information up to date and accurate