Church Community Builder Features

Church Community Builder

Web-based church management software

4.39/5 (292 reviews)

Church Community Builder Feature Summary

  • Attendance tracking
  • Volunteer scheduling
  • Outreach & follow-up
  • Custom reporting
  • Donation management
  • Role-based access permissions
  • Individual and family profiles
  • Event management
  • Invites by email
  • Private online groups
  • Group calendars
  • Online photo directory
  • File upload and sharing
  • Mass SMS
  • Discussion forums
  • Event summaries
  • Online giving
  • Public church calendar
  • API access
  • Drag-and-drop form creation
  • Check-in system
  • Name badge printing

Nonprofit Feature Comparison

Most popular features of all Nonprofit apps

API (30 other apps)
Access Control (30 other apps)
Activity Dashboard (40 other apps)
Activity Tracking (25 other apps)
Attendance Management (36 other apps)
Automatic Notifications (24 other apps)
Automatic Reminders (27 other apps)
Communication Management (28 other apps)
Contact Database (38 other apps)
Credit Card Processing (35 other apps)
Custom Fields (37 other apps)
Customizable Branding (28 other apps)
Customizable Reporting (34 other apps)
Data Import/Export (38 other apps)
Electronic Payments (38 other apps)
Email Integration (29 other apps)
Grants Management (25 other apps)
Mobile Integration (26 other apps)
Reporting & Statistics (36 other apps)
Third Party Integration (29 other apps)

Church Community Builder Feature Reviews

25 reviewers had the following to say about Church Community Builder's features:

Micah Fauscett

This software has become the backbone of our ministry

2017-10-19

Pros

Metrics feature, Process Queues, Group Management, ability to sync calendars, mail merges, attendance tracking, Guest follow up, financial reports.

Cons

The ability to customize emails (Ex. fonts, logos, etc ) takes a bit of knowledge in coding

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rod Hennegan

CCB Church Management System

2011-02-08

Good product that keeps getting better. Happy with CCB's ongoing development directions, and support for their product.

Pros

. -> Excellent support for small groups -> Attendance recording information for groups and events -> Event invitations and RSVP management -> Search for people using gifts, skills, talents -> Good privacy support, and control of access to information -> Good website integration functionality -> Highly flexible mechanisms for defining processes -> Remotely hosted.

Cons

-> no rostering functionality -> Giving/payment functionality available but not supported outside the US. -> SMS notifications not supported outside the US

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Church Community Builder


Update: Since this post, Church Community Builder has added rostering (volunteer scheduling) and has had multiple updates and improvements on it since then.

Read more
Christopher Barron

Huge Improvement over previous people database

2017-06-28

Individuals can update their own profile, group leaders can take attendance electronically, ease of managing contributions, efficiency in reporting and collecting data.

Pros

integration of donate and give into software, forms, used for registering for events, community login, group interaction, ease of searching and advanced search criteria, ability to build depth with number of fields, process queues, texting, schedules, positions, needs, invitations

Cons

Ability to report on people split out by attendance to a class level or group level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Church Community Builder


Hi Christopher,

Thank you for taking time to share your review, we appreciate it!

We are happy to hear our software is a huge improvement over what you previously used.

There are check-in reports that can be accessed from a manned station where you see attendance for each group/event and service times. Just turn on the reports tab within your check-in set up and you will have access to wonderful reports!

Have a wonderful week,

Pam Flanery

Read more
Adrian Gates

Needs work on support and social

2012-12-11

While we agreed to disagree about some points about support communication, at least they take criticism seriously, and that gives me a lot of cause for hope so I modified this review.

Pros

I like the group management, financial management, most things about the profiles.

Cons

Secondly, there such a lack of feature support for Facebook, especially in the API. I don't want users to access Facebook from CCB, I want them to access CCB from Facebook.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Einersen

Full featured software that can really benefit your ministry if you use it intentionally.

2017-10-26

Comprehensive data management that's accessible anywhere.

Pros

Kids check-in, forms, reports, comprehensive people profiles, contributions, groups, and mobile platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Easy to use but limited

2018-12-12

We have used CCB for about 4 years and are still with them but please know you are going to want something one day that you cannot get due to limitations. If you can live with that and we have this is a pretty good system.

Pros

Open API access.

Cons

Features are limited to what they have and are not as customizable as some other management systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Judy Gilleland

Excellent software. Professionally managed. Easy to use. Well documented. Well supported.

2018-03-28

Member tracking, management. Great data mining capabilities.

Pros

Process Queues are key to connecting with our guests, and help us keep track of all key activities. They are an important point in differentiating this product from others available.

Cons

Metrics are tougher to get working as they made us think through our organization differently - and we then made some changes and it took us longer to roll out. Each metric has a graph, and therefore is visual - which makes a big difference in assimilation. We're rolling out more and more of them as time goes by.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danny Stebeck

Church Community Builder is the solution I've been searching for

2018-11-15

We knew we were taking on a big project when we adopted Church Community Builder as our go to management solution but the intuitive way the system works has made it a relatively stress-free process. We haven't even used all of the various modules and we feel like we are getting our monies worth and more.

Pros

vast integration of one stop shopping for church management needs Quick access to people via the Lead App.

Cons

Doesn't work with Canadian banks for interact transactions leaving only the more expensive credit card option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Horton

A great overall product that is absolutely necessary for our church.

2018-02-07

It allows you to be able to track all of data points you need, has a great event management system, a great volunteer scheduling system, a build in business intelligence system (called Metrics), and a unique system for managing manual processes.

Pros

Church Community Builder has a bunch of great features that I could list out 1 by 1, but if I had to pick what I like most about the software, it's their commitment to updates. The release a new update every 8 weeks. Sometimes the updates are bug fixes, which you expect a software company to release, but often they are new features. It's this persistence in bettering their product, that has given me the most confidence in the company. I know they are working on the features that their customers want.

Cons

Our church has worked hard on branding and Church Community Builder (CCB) doesn't support it much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon Rich

Gets the job done

2012-12-11

It's a good program. Flexible for churches of all sizes. The site allows smaller churches to offer "big church" features online.

Pros

Centralized database, Calendar, and Facility management.

Cons

Lack of media file management (media player for video / music files) .

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Church Community Builder


Hi Jon, thanks for your review!

We hear you on the social integrations and UI. We're continually developing new features and integrations, and working to make the software as intuitive as possible.

Keep up with improvements here: http://updates.ccbchurch.com/

Read more
Robert Santy

CCB Rocks!

2018-11-13

CCB allows our church an easy way to view and contact people who attend our church, track donations, provide a safe and secure way to check in children at events (including services), manage our room use, schedule volunteers, allow groups to communicate and share files, and solves the online sign-up and payment issues.

Pros

Here's just a few: - Ease of Child Check-in - API's - Online Registration/Forms (with payment) - Online Giving (integration with processors like PushPay!)

Cons

Hard to find a major fault, but would love to see a more robust Room/Event Management System and "If, Then" ability on forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Schmidt

For me personally it is the ultimate church management tool Regular system updates are most helpful

2018-04-11

Order and Communication and Team Unity

Pros

My favorite is the mix of features, specifically the process queues and forms, with the capability of automations.

Cons

Reports. The attendance and events reports are challenging to pull information that makes our tech team happy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
greg fisher

Probably the church mgmt that works for almost everyone

2018-06-27

Very intuitive and easy to use, regardless of one's age (very important in church environments).

Pros

Very easy to use, snd well thought out (like it was actually designed through input from many different church workers - from small to very large congregations).

Cons

Mobile interface could use improvemrnt, especially on smaller devices so that UI/UX is more similar across devices/platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe Hohman

Highly Recommended!

2013-01-16

We've been very happy with CCB over the past several years and highly recommend them for churches of all sizes. They've helped us get a lot more organized and take better care of people.

Pros

Everything is easy to find and use, and tons of free training videos are available for people who need a little help. API access is available for certain core services (though some additional API access would be nice).

Cons

A full report generator would be a nice additional feature, or possibly read-only SQL query access.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Palen

Truly built with churches and discipleship in mind!

2017-12-14

Ease of use and powerful reporting

Pros

We love that it doesn't have the look or feel of typical database and how user friendly it is.

Cons

As the data guru I still find some frustration with how certain reports are built or why I can't include certain fields or columns when I am building a custom report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lorna Ahlberg

Excellent Church Management CRM. Consistent easy to use experience with a lot of functionality.

2017-12-07

Effective Church Management tool that enables the organization to care for the individuals who walk through our doors.

Pros

Actively improving the mobile experience.

Cons

Some of the feature are a "light" version which requires us to continue to use 3rd party solutions for specific applications such as email campaigns and some volunteer scheduling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Drew Caperton

Great product, terrific platform, but you must fit their system

2016-12-06

CCB is a terrific platform with intuitive controls and a wide range of possibilities.

Pros

The platform is beautiful and easily customizable.

Cons

CCB is very selective. They want to partner with churches, but only ones whose vision will fit the kind of ministry they have built CCB to support. They are not snobs by any stretch, but they take a few conversations to make sure you are a fit for each other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Church Community Builder

It's a great investment for any church, but it's intensive. Have the first few conversations to see if the fit is there first, then see if the other details fall into place.

Source: Capterra
Helpful?   Yes   No

Response from Church Community Builder


Drew,

Thank you for your feedback!

Read more
Leah Carolan

Continually Improving

2017-02-01

Now our attendees and give electronically in the services using our church app, and their giving is automatically recording in CCB.

Pros

Database Church directory Volunteer scheduling

Cons

Mobile-friendliness

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Church Community Builder


Thank you for your review Leah.

We are excited about the upcoming releases that will definitely make us more mobile friendly!

Thank you for all you do to impact the Kingdom,

Pam Flanery

Read more
Raquel Patterson

We have used CCB for our church data management since 2012 and have been pleased with the software.

2017-12-20

Pros

Ease to interface with Secure Give and we live the giving feature for automatic gifts.

Cons

Our members have found CCB to not be very intuitive, but the recent updates have made a bit easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tony Zaki

Simple to use yet very capable tool to manage our church people processes.

2018-01-11

scale church processes, more effective record management, and improvement to assimilation and communities.

Pros

Best feature is now their new free mobile app experience for church leaders to truly manage everything from tracking engagement, taking care of the needs of their groups or ministries, to helping drive the work of the church on a day to day basis.

Cons

I know it's already part of the roadmap and coming soon, but I can't wait to see 2 additional smaller features in the mobile platform - to handle event management and volunteer scheduling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lonnie Moore

CCB is a great church management software that is simple and powerful.

2017-12-14

Pros

The software is constantly being improved with feature enhancements and more robust mobile capabilities.

Cons

It is definitely user-friendly church management software, but advanced searches are still somewhat confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steve VanPoolen

Simple, powerful tool

2018-01-12

Pros

Set up process, capabilities, simple design, communication tools and integration of other tools such as online giving

Cons

It's not an inexpensive system and we've experienced issues with the limit on customer service contacts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Che Cowan

I love CCB. I can't imagine managing our church without it.

2017-11-06

Pros

I love the check-in process. I also like the Process Queues.

Cons

The scheduling of volunteers and the mobile experience for our regular members.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Brandt

It has been an excellent experience moving our church management system to CCB.

2018-04-11

Pros

As an example of ease-of use, our children/youth check-in was running well with another application but we wanted our full attendance in CCB.

Cons

A few things that are already on their list to improve: - full mobile features - already rolling these out - Improved/Full giving capabilities (app, text-to-give, web, kiosk) so that we don't need a separate vendor/app for this

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Walker

Ever improving

2018-04-19

Pros

Church community builder is continually improving efforts making church data management simple.

Cons

I would love to be able to complete or register multiple people at one time and have an electronic signature feature for forms

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more