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Functionality
4.2
/5
429
Total features
23
1 categories
ChMS features
Common features of Church Management software
Functionality
4.2
/5
429
Price starts from
No pricing info
Total Features
23
Unique features
Email Management
Multi-Location
Customizable Reports
Reminders
Functionality
4.5
/5
1.9K
Price starts from
399
One-time payment
Total Features
71
Features in Common
3
Unique features
Multimedia Support
Third Party Integrations
Digital Signage
Commenting/Notes
Functionality
4.5
/5
1K
Price starts from
0
Greg S.
Religious Institutions, 11-50 employees
Used daily for 2+ years
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The exceptional experience I've had with the software has only been matched by the top-notch customer support experience that encompasses friendly and knowledgeable customer service personnel, substantive email updates, and webinars that cover both current functionality and future plans. Their level of integrity in sharing forthrightly where the product is and where it is going exceeds the experiences I've had with other businesses.
Three years ago after extensive analysis of the top church management software on the market, I recommended and then implemented Church Community Builder at my church. I've never looked back. In those three years, the company not only significantly expanded its features and functionality, but also its ease of use. Administration and finance areas now run so much more effectively through the use of the software, and our mission critical youth ministry relies on it for all their local out-reach and international events. I continue to enthusiastically both use and support the software.
In the last year, Church Community Builder has caught up and is beginning to surpass the user interface experience that much smaller companies with limited software functionality were rolling out. I look forward to the continued rollouts that are planned for making the mobile experience surpass those smaller companies, many which have gone out of business.
Jaclyn M.
Nonprofit Organization Management, 11-50 employees
Used daily for 1-2 years
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I liked that each church member had their own record and could access it and update it on their own. I liked the group functionality.
I wish more of our church members used it so it would be more effective in our church.
Leah C.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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We've used CCB for a couple of years now. Some of the basic processes work great - church directory, finding emails and phone numbers and addresses, etc. Also works great for tracking tithing and giving, as well as letting users print their own year-end-giving tax receipts. For us, it put multiple databases all in one place so that all our members user information is always up to date. The scheduling...
Database Church directory Volunteer scheduling
Mobile-friendliness
Thank you for your review Leah. We are excited about the upcoming releases that will definitely make us more mobile friendly! Thank you for all you do to impact the Kingdom, Pam Flanery
Judy G.
Used daily for 6-12 months
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Solid Guest processing. Member tracking, management. Great data mining capabilities.
Everything in this software is easy to use. I can create a new report in < 1 minute. Of course, there are many types of reports that are supplied so that I don't always need to create my own reports. Use is intuitive. Software updates are solid, well described prior to the launch, nothing broken afterwards. We employed a coach to get started, and that experience was highly effective. Video's are supplied on training, they are easy to understand, find, re-run and available to all. Process Queues are key to connecting with our guests, and help us keep track of all key activities. They are an important point in differentiating this product from others available. Our support tickets have been worked quickly, efficiently, and never rushed.
Metrics are tougher to get working as they made us think through our organization differently - and we then made some changes and it took us longer to roll out. Each metric has a graph, and therefore is visual - which makes a big difference in assimilation. We're rolling out more and more of them as time goes by.
Terri S.
Religious Institutions, 11-50 employees
Used daily for 2+ years
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Church Community Builder has improved my church's management of congregational records and information. When handling hundreds of people from first-time guests to volunteers and small groups having a tool that allows the church staff to be informed about and supportive of congregants is of utmost importance. CCB has also helped congregants to "own" their involvement in the life of the church from managing their giving to their volunteer schedules. It's a great tool for church staff and congregation.
What I like most about Church Community Builder is the level of detail provided as it pertains to database records. If used to its fullest, the user can store a tremendous amount of information about individuals which in turn helps the user support these individuals as members of their church community.
What do I like least about Church Community Builder? I cannot think of anything that stands out at this time.
Shawn G.
Religious Institutions, 51-200 employees
Used weekly for 2+ years
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While I believe this product is still a great asset, I would advise that you must be prepared to have an administrator dedicated to getting it running effectively.
CCB has a clean user interface. The product looks great. Overall it is able to generate and store the information we need, but ultimately we had to hire a full time Database Admin to get the full benefit of the product.
The first year and a half was really rocky. While we were promised all of the bells and whistles of a great software, it quickly became clear that a lot was still in development. It took dedicated staff members working with CCB developers to truly get to a point where we could utilize the system effectively. While the user interface is great, getting it to produce the reports we were accustomed to in other softwares was far more cumbersome.
Dave A.
Religious Institutions, 11-50 employees
Used weekly for 2+ years
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It met our needs for a while but we became disappointed after several years and have recently moved to Planning Center.
CCB was the first ChMS we used as a new church start-up 13 years ago. It met our needs. Check-in was essential as well as online contributions.
Over time we became disappointed by the slow progress in rolling out product improvements. Service planning / scheduling in CCB was inadequate so we used Planning Center. There was no integrated mobile app so we used Subsplash. Process queues and reporting was very cumbersome to use. The merger with Push Pay was the catalyst for us to look at alternatives due to our negative experience with Push Pay when search for a mobile app solution.
Nicole H.
Religious Institutions, 1-10 employees
Used weekly for 2+ years
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We were in need of a current directory (printed) and decided to turn to Church Community Builder for an online directory as well as finance manager and attendance tracker. This offers users the ability to look up and/or change information in their own profiles as well as look up other congregants' information to contact them in real-time, instead of waiting for a printed directory to come out once every 3-5 years. So much changes in so little time nowadays, that this is so much more practical for our fast-paced society.
Church Community Builder is certainly the best software for managing congregational information available! I love the app for iPhone, which allows me to take attendance for worship and Bible studies quickly as well as look up congregant phone numbers/emails/addresses quickly and on the run. I also like the ability of congregants to interact with one another through groups and email within the site & the security in place to maintain confidentiality as needed.
For reporting purposes, I need to know certain things about attendees and creating reports can sometimes be more difficult for those who are not very computer-savvy.
James J.
Civic & Social Organization, 11-50 employees
Used daily for 2+ years
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I love using this app and all the features that it provides. We use it for churchwide and group calendars, serving opportunities, teams, kids check-in, and communications.
The groups function has been a lifesaver for us during the pandemic. It's allowed us to stay in contact with our congregation while we are meeting in smaller groups. The calendar feature allows our congregants to subscribe and see when they are serving and what events are happening easily.
At this time there is not congregant app. I know that with the merger with Pushpay that this is in the works.
Karen C.
Religious Institutions, 51-200 employees
Used daily for 2+ years
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This software is geared toward church or ministry use. It has been great for searching our database to find individuals who are serving or not, who are connected in a community group or not, or who have not attended recently for follow-up, etc. You can customize many fields to help the software suit your specific reporting needs. Individuals can log in and update their profile, find a group, find a place to serve, give a contribution or register for an upcoming event.
CCB is web-based therefore it is easily accessed from office, home or anywhere. There is a small group app that is great for group leaders to make contacts, take attendance, etc. You can schedule weekly or monthly reports that are sent to your or someone else's email. The Metrics tool is fantastic. Default privacy settings can be set pretty tight, but individuals can chose what they want others...
CCB is very complex and can overwhelm some people, especially when setting up queries to find the right people for a saved search. Forms have to match to records (understandable) but it can take a lot of time for something like VBS which may have hundreds of forms to match to records. Addresses do not CASS certify so there can be misspellings or incomplete addresses in your data. It can be hard to get your church on board to use the system, even leadership. Change can always be difficult. You can't sign up an entire family on a single form. Forms need to be filled out for each individual so it matches to their personal record.
Jim B.
Religious Institutions, 51-200 employees
Used daily for 1-2 years
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I will start with the people. We have had a great experience with the CCB team - our coach who helped us with our rollout over many months, the database team who helped with the migration of data, and the customer support team have all been fantastic. The software itself is very robust with all the features we expected and needed. Our transition to CCB went very smoothly because of the easy-to-use...
A few things that are already on their list to improve: - full mobile features - already rolling these out - Improved/Full giving capabilities (app, text-to-give, web, kiosk) so that we don't need a separate vendor/app for this. - Improved reporting - CCB offers lots of canned reports and the ability to build very good custom report but the custom reports are mostly focused around people interactions.
Laura H.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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CCB works constantly to improve their products and provides a lot of free training. I have been impressed with the way customer service sends a video to show you how to walk through any steps needed to correct an issue I am having. There is a lot of components involved and they work hard to make it work well together.
Customer service is quick to respond and follows up to make sure your issue has been resolved. They also take note of improvements suggested and act on them. The metrics to track attendance and giving are very easy to adapt to each church's needs. Giving statements are easy to run. The ability to use mail merge and link files is very helpful. Groups are easy to design and allow people to interact easily. New schedules are a huge improvement.
The team has worked very hard over the last couple of years to improve the software. Most issues I have had in the past have been resolved. The only issue we have now is that in order to use the serving portion of the software, individuals have to do a lot of date input to get it started. Because we didn't make it a focus of our original log ins, we don't have the date needed to get this portion working well. Wish we could find a work around to get this portion working well for us.
Jake H.
Religious Institutions, 11-50 employees
Used daily for 2+ years
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Our church has been a user for about 3 years now, and we like this product for the most part. We find that it works well with most of the systems that we had set up long before purchasing, and we would definitely choose CCB again if given the option. I wouldn't recommend this to churches just looking to save contact information, but I would highly recommend it to churches looking to further engage...
integrations with other online tools, customer service has been extremely helpful, updates seem to address areas of need, number of tools available
cost is high compared to some offerings, but value is high as well. Oftentimes we have to change our internal systems because of the limitations of the tools available (I would imagine this is common for every system that isn't custom though).
Hi Jake, Thank you for your post; we love partnering with you and are very excited about all the new updates we will be providing our wonderful church partners in 2017! Have a blessed week, Pam
Josh Y.
Used daily for 2+ years
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I have been using CCB for around 10 years (I think...I've kind of lost count!). As a part of the Beta Team, I LOVE the fact that I have the ability to influence how the software works and what features are most important to us as a church. CCB does a STELLAR job with customer service and seeking to build a useful product for churches. They listen to what we use and how we need it to work, and then they work to make that happen. Their commitment to mobile use over the last year or so has been great. They are trying to make sure they do it RIGHT instead of just putting an app out that doesn't really help. It feels like I'm actually a part of the team, and that relationship is a big part of what is attractive about CCB.
The important part of using CCB is having a vision of how to setup the structure. Without taking the time to think that through, it can be harder to use and seem clunky. But once you understand how to make it work for you, it is an incredibly powerful tool!
shelley s.
Religious Institutions, 201-500 employees
Used daily for 2+ years
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The overall experience has been good and the things that are challenging we make work. There is more good than bad with CCB.
The software is easy to use and comes with tool such as app features that allow events and attendance tracking for our servant leaders.
The software is limited on the customizable features. Running reports is cumbersome and it is hard to get the report you want. Customer service is limited only to the Master Admin and not available to all the users.
Lisa S.
Used daily for 2+ years
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1. Everything ties together and back to a person, so it's easy to see how a person is engaged with just a few clicks. 2. We've been able to stop using other software programs to accomplish tasks (such as volunteer scheduling, event and room scheduling, sending mail merges, and building forms) because it is all now housed within CCB. 3. There is no program to load onto your computer. Everything is web-based making it easy to access from anywhere. 4. The software is finally becoming more mobile friendly. 5. CCB is user-friendly, and 100% of our staff use it! This is important because the data is only as good as the input from our people.
There are some limitations to the forms. We'd like to see form logic capabilities. Also, a form can only be matched to one profile so when doing a registration for multiple family members (i.e. camp or basketball leagues), the form must be completed separately for each person.
Ken H.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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Overall, it is very easy to use. That said, we do NOT use much of its capabilities. We are a small church plant. As the pastor, I use it to communicate with the congregation and our small groups. That is a key to my liking CCB. It is very easy to create a new group, edit those in an existing group and more. We also tract all of our giving through it, making bookkeeping very easy and the end of the year tax reporting extremely easy. Each person can log on and get their own giving statement. They can also track where their giving is at any time.
For a church our size, this is an expensive package. And there is a lot to learn to truly get the most from the software. Best to have a person who would immerse themselves in it, which we have never had. For a larger church, the options would really be handy. Of course, you need lots of computers all over your facility to make the most of CCB.
Joshua H.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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Complete management of every aspect of every data point across our entire church congregation. From small groups to giving. CCB handles it all.
Church Community Builder is packed with powerful features and tons of extras that help keep everyone involved within the church in the loop with information right at their fingertips. Their 'Lead' app is awesome, extremely user friendly and packed with valuable features. Their customer service is top notch. Anytime we have ever had a question or concern about something, they make it their mission to resolve it as fast as possible. We love CCB and will continue to partner with them to grow our church for as long as possible! Definitely recommend.
It can be a bit pricey, but you know what they say? You get what you pay for and that definitely rings true here. For what you pay, you get SO MUCH.
Bev M.
Religious Institutions, 51-200 employees
Used daily for 2+ years
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track involvement, giving, serving, group management, communication, personal information, MASTER church calendar, volunteer schedules... the list goes on and on. It is fantastic.
Managing people and their involvement in the church. If you have a good system set up to get people engaged with CCB it is a wonderful tool to connect with the church Body. Communication within groups is fantastic. You can create events, book facilities, communicate to the group, very effective tool.
I am often frustrated with the way CCB behaves when people or groups have been made inactive. If a group is in active it will still show up on a persons profile as a group they belong to. It's as if the Group retains all the information from the time that the group closed. The only way I've found around this is to remove all participants from groups before making them inactive. A lot of work.
Verified reviewer
Religious Institutions, 1-10 employees
Used weekly for 2+ years
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Many church users don't have the technical or data chops needed to think through how best to setup groups of users, permissions and access levels, and to create reports. Finding someone with that skillset in your body will be critical to getting the most from this platform. It seems like it's structured for large churches - mid-sized churches on the 300-500 range will find themselves up against missing features or budget constraints. It's a good product, but consider a few other leading options to find what meets your need and budget.
Comprehensive platform with lots of features. They are beginning to do more with mobile and text integration. The end user experience is fairly intuitive. I use the people directory function on my phone several times a week which is even more useful if you encourage your body to upload pictures.
CCB is somewhat difficult to administer and has a fairly steep learning curve to realize the full benefits. It seems like a lot of functions are ala carte and we are always upgrading to get this feature or that feature. For instance, we can't use mobile devices (tablets) with children's check-in unless we get a more expensive package. We are constrained to using computers or more expensive MS surface products.
Robert S.
Religious Institutions, 11-50 employees
Used daily for 2+ years
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As a growing church, CCB is now an invaluable part moving us forward. CCB allows our church an easy way to view and contact people who attend our church, track donations, provide a safe and secure way to check in children at events (including services), manage our room use, schedule volunteers, allow groups to communicate and share files, and solves the online sign-up and payment issues. So glad we chose CCB!
There are so many things to like that it's hard to narrow down! Here's just a few: - Ease of Child Check-in - API's - Online Registration/Forms (with payment) - Online Giving (integration with processors like PushPay!) - Group Management - Scheduling - Room/Event Management - Continuous Improving/Evolving
Hard to find a major fault, but would love to see a more robust Room/Event Management System and "If, Then" ability on forms.
Jimmy F.
Used daily for 2+ years
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CCB has helped us as a staff be better pastors for our people. We have used the system to clean up our data and this has helped us be better connected to our congregation and visitors.
CCB has been so amazing for us as a church. I would love to use the software for other organizations I'm in leadership with. For example, I oversee the county chaplains for our large county and our database is complex. However, we are using spread sheets and Access and it is a disaster. I would love to be able to use CCB for our database. It seems the only way to do this is to create another campus and that just doesn't seem to make sense. Would CCB consider another type of database for organizations that are not churches? That would be wonderful.
Charles S.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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Before we went with CCB, we had another Church Management Software System that was extremely popular. One day our man computer died that had the ChMS on it and we were unable to professionally retrieve the data that we had put in it for 20 years. Plus the backup for that ChMS had mistakenly been backing up the wrong file off site. So we lost everything. We went with Church Community Builder because...
CCB ties everything we are trying to track, retain, and utilize into one very cohesive product. While there are multiple sections where data points can be collected, you only have to put them in once and they are available throughout the program. Although recording the data is easy, the CCB program helps tremendously to sort and use the data for an unlimited amount of projects and the presentation of the relevant data is very useful. Actually, the CCB Program inspires you with many ways you can use your data that you didn't even think was possible. Plus, it helps us to communicate with all of our attenders in multiple and meaningful ways.
In the past, the mobile side of the software was lacking in usability. However, CCB has really poured a lot of resources in the mobile side over the past 2 years and now it is very usable and graphic.
Dana S.
Religious Institutions, 11-50 employees
Used daily for 1-2 years
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Overall, I have been highly pleased with this program. We came from a program that was not very user friendly and no one used it due to how much work it took to enter in info. We are able to communicate better as a team using CCB and we are learning so many new ways to store and use our data. The customer service team has also been very helpful and quick to help with any issues we have had. I have been highly impressed by their overall service and products.
I love the ease of use with this product. I use the scheduling software on a daily basis and they have made it easy to schedule my teams and keep everyone informed about upcoming needs. I also like how easy it is to add new members to the software and the ability to share important information with those on staff. The program is easy to navigate and easy to learn.
There are a few things I wish it would let you do: 1) I would like to have groups be linked to the schedules section. For instance it would be great when a member leaves a group that it would also delete them from the schedule for that group and when a need is created it would be great if it could be shared with just one part of the scheduled group (for instance week 1 team or week 2 team instead...
Autumn W.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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Love, love, love! seriously, though....Church Community Builder definitely has saved our church. We started as a church plant on a college campus where we were mobile on Sundays and very heavy small group based. CCB allowed us ease of communicating with people and keeping up with visitors and regular attenders alike. We use literally every feature CCB offers that we can afford and it has served us immensely well. Another major bonus is their customer support. They are always improving the software and are very open and willing to listen to ideas of "hey, could the program do this??". Any time we send any suggestion in, we get personal responses and results very quickly. we are VERY pleased with CCB.
I cannot stress how much we LOVE Church Community Builder!!! It has brought the communication of our church together like nothing else ever could. Mostly, we love the ability for our church members to connect with one another through the groups in CCB and how this allows our leaders to effectively communicate throughout the week.
The only con I can think of right now is that we're not super excited about the new schedules feature. Taking schedules out of groups is very effective for some areas, but there are teams that we have that need schedules locked within their group and the new way of doing it makes this process more difficult.