Church Community Builder Pricing Plan & Cost Guide

Church Community Builder

Web-based church management software

4.34/5 (424 reviews)

Church Community Builder Pricing

Pricing model: Subscription

Free Trial: Available

Pricing is available on enquiry.

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Church Windows

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Church Community Builder Pricing Reviews

Pros

  • Interface was intuitive and features were great and company had the right vision for what they were trying to accomplish.Tyson T.Read the full review
  • Well build subscription software that amazes me the its capability and continuous improvement. We had done an extensive search for church management software and CCB was a clear winner.Anne S.Read the full review
  • I also like how easy it is to add new members to the software and the ability to share important information with those on staff. The program is easy to navigate and easy to learn.Dana S.Read the full review

Cons

  • One day our man computer died that had the ChMS on it and we were unable to professionally retrieve the data that we had put in it for 20 years.Charles S.Read the full review
  • Probably the most disappointing about CCB is that they offer limited two way integration with merchant providers.Ivan B.Read the full review
  • Being a Finance person - I was disappointed at first.Rosanne I.Read the full review
90%
recommended this to a friend or a colleague

25 reviewers had the following to say about Church Community Builder's pricing:

Brett C.

Expensive and A Bit Cumbersome

Used weekly for 2+ years
Reviewed 2018-08-14
Review Source: Capterra

Good software. It is expensive. I would recommend Planning Center or Rock RMS for features and price value.

Pros
Effective. They have been in the ChMS game for a while. They are trying all they know to keep up and add new features. The "Workflow" feature is really helpful

Cons
You are only allowed two people to contact them for help. All of your questions have to go through those two staff. This was problematic for our team. We paid a hefty price for a software that had many drawbacks and not having the best and easiest support left me with a sour taste.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Nick S.

Expensive and rigid

Used daily for 1-2 years
Reviewed 2019-12-03
Review Source: Capterra

This kept our church organized at a high cost each month.

Pros
Church Community Builder kept us very organized, but it came at a high cost that ultimately wasn't worth it.

Cons
Very expensive and requires tech support to help customize, and even then there are severe limits (like how many new fields for information can be created). There are lower priced and even free options available. RockRMS is a great option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Lorine O.

We are still learning and trying all the things CCB has to offer. So far we love it!

Used daily for 2+ years
Reviewed 2017-12-20
Review Source: Capterra

One of the most important aspects was the check-in. secondly was the ability to connect and to serve

Pros
The program is so user friendly! It really allows the church to connect in so many ways as well as our Preschool.

Cons
It's a little expensive, sorry : ) I haven't compared the pricing since we first considered a new database but it is a large about annually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany L.

GREAT

Used weekly for 2+ years
Reviewed 2019-04-24
Review Source: Capterra

Pros
I used CCB everyday while and admin at a large church. It was a wonderful data and people tracker. There are so many functions and possibilities with this software.

Cons
The price is set more towards larger churches. While working with smaller churches, the budget and functions do not line up to be the most cost effective and beneficial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steve K.

A great tool for churches

Used occasionally for 1-2 years
Reviewed 2019-02-06
Review Source: Capterra

Pros
This is a great tool for tracking and communicating with your church.

Cons
The pricing structure could be better if your a smaller church.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Annette C.

Love/Hate Relationship

Used daily for 2+ years
Reviewed 2020-03-23
Review Source: Capterra

We use CCB everyday so it helps us out a lot. I wish that the features were easier for our less trained lay leaders and attenders to understand.

Pros
I love that this software gives us a comprehensive database of our entire congregation, and that we get that at a reasonable price.

Cons
CCB can be tough for our congregation to navigate and integration for signup forms is lacking. There's very little mobile-friendliness or ease of use for our congregation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Marsha P.

My church started using this App for Small group attendance and utilization.

Used occasionally for 1-2 years
Reviewed 2018-07-13
Review Source: Capterra

Pros
Easy to use and linked well with the church community website. I utilized it to take attendance and provide stats for attendance to small group meetings.

Cons
The church did not stay with the App because of low usage among members. There were no Notifications which may have added to the low acceptance.

Rating breakdown

Value for money
Ease of use
Features

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Jake H.

Would Recommend to Churches Looking for Engagement

Used daily for 2+ years
Reviewed 2017-04-20
Review Source: Capterra

Our church has been a user for about 3 years now, and we like this product for the most part. We find that it works well with most of the systems that we had set up long before purchasing, and we would definitely choose CCB again if given the option. I wouldn't recommend this to churches just looking to save contact information, but I would highly recommend it to churches looking to further engage the members of their churches through the various tools that it offers. One nice feature of CCB is all of the preferred partners with whom they work. They allow users to use other programs and tools for the church that integrate with CCB. We have partnered with several of them (like Aware3 and Protectmyministry) in order to increase our administrative efficiency for things like background checks and apps.

Pros
integrations with other online tools, customer service has been extremely helpful, updates seem to address areas of need, number of tools available

Cons
cost is high compared to some offerings, but value is high as well. Oftentimes we have to change our internal systems because of the limitations of the tools available (I would imagine this is common for every system that isn't custom though).

Response from Church Community Builder


Hi Jake,

Thank you for your post; we love partnering with you and are very excited about all the new updates we will be providing our wonderful church partners in 2017!

Have a blessed week,

Pam

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Edward D.

Not the Best thing out there

Reviewed 2015-03-13
Review Source: Software Advice

Pros
It does keep track of people and has an easy to use giving portal. I suppose the price point works for what we do with it, but it is not a comprehensive solution.

Cons
The interface is not very intuitive and little has changed in the few years I have used it. My main gripe: You can schedule people for a service/task, but you do not have an easy way of giving additional information to only those scheduled (e.g. "don't forget, we have a Baptism, so be prepared after the break"). You have to set up a separate mail message for something like that.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Justin H.

Great as long as the church uses it

Used monthly for 1-2 years
Reviewed 2018-08-28
Review Source: Capterra

Expensive for what it is, but lots of features.

Pros
I like how comprehensive the system is. It covers an extensive number of needs for church administration.

Cons
Some of the less tech savvy members have found it difficult to utilize. It also isn't used by everyone in our church, which adds another layer of communication that is needed.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Kristin E.

CCB Review

Used daily for 1-2 years
Reviewed 2019-12-13
Review Source: Capterra

Overall our company loves CCB. it is a bit expensive and can become cumbersome when running reports.

Pros
The thing that I like most about the software is the fact that I can access it from an app on my phone.

Cons
The thing that I like least about this software is the new beta people search. You aren’t able to do anything with your results from the search.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam N.

Expensive, hard for some to use, but has lots of features

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

Pros
CCB has a lot of features...it's worked great for us as a church database, to use for financial giving records and forms.

Cons
It's super expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jacob S.

A clunky powerhouse

Used daily for 2+ years
Reviewed 2020-02-11
Review Source: Capterra

The learning curve was steep but worth it. As time has gone on, CCB's relevance within the church management industry has faded.

Pros
CCB's ability to run detailed reports and custom searches is a strong feature. Because of its popularity among churches, there are tribes of user communities that make it easy to discover and share tips and tricks.

Cons
The design, interface and usability of CCB is stuck in 2010. We are migrating away from CCB and to one of their competitors because of the ease of use, simplicity of their mobile app, and more competitive pricing structure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Rachel H.

Too Complicated

Used daily for 2+ years
Reviewed 2020-03-18
Review Source: Software Advice

Overall, the experience was alright. Because it had many issues and was quite expensive, we have switched to a different system.

Pros
There are some nice functions like emailing groups, texting groups, and the fact that it records all financial records for the purpose of sending giving statements.

Cons
There is a lot about it that is really finicky. The groups work well but they don't allow you to text every phone number (There is no international cell phone carriers supported). Along with that, the upload function for giving doesn't always work. When you mark things as tax deductible in an excel sheet, it doesn't always recognize that in the system so at the end of the year I had to go through and change everything one by one to make the gicing statements accurate.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jeff B.

Could Be Better

Used daily for 2+ years
Reviewed 2018-04-02
Review Source: Capterra

Records management

Pros
They have great support, but honestly it's a pretty average system compared to some of the other choices available to churches.

Cons
Does not easily integrate into your existing website. For example it's difficult to include the giving box, or really any of the features. For the price they charge you would think they would be further along in this area but they aren't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Tom R.

Thots on CCB

Reviewed 2011-02-01
Review Source: Capterra

think it is a great value. leverages community and connection points.

Pros
easy of use, event check-in, twexting, online contributions.

Cons
needs scheduling module and intergration with planning center online.

Response from Church Community Builder


Update: Since this was posted, volunteer scheduling was added to the software and has even had upgrades in functionality since then.

Rating breakdown

Ease of use
Customer support

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Rebecca Z.

Not the Best - But Inexpensive

Used daily for 2+ years
Reviewed 2021-04-29
Review Source: Capterra

Frustration! I did discuss this with my boss, and his response was related to the cost. So, my understanding is that this software is well worth the cost. (I beg to differ sometimes.)

Pros
The best thing about the software at the moment is that there is an app available. The app however, does not do all that I would like for it to do. It does make the most basic items available, but a deeper use is not available. Customer service is phenomenal. They have a beta program that is very responsive and are available is many ways...even through Facebook!

Cons
Customer service is phenomenal, but the problem is that I constantly need help. The software is CONSTANTLY in flux (which is good for those who like seeing how responsive the company is to their requests) but not everyone can be pleased. At some point I would like to see a solid program that is user friendly. Even if I don't like "where they put stuff" I would like to be able to get into a routine. It took me a very long time (3 years) to learn how to perform an in-depth search that would give me the results I actually needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Daniel G.

Used for five years before switching

Used occasionally for 2+ years
Reviewed 2019-03-06
Review Source: Capterra

Pros
CCB was the first web-based ChMS we used, and that was huge for us. It had a ton of features that we made use of, even if our church wasn't really big enough to need them. It provided us a way of doing things we hadn't done before and trying things to see if there was a better way than our current system. It was a huge step up from our previous software.

Cons
After five years, we finally switched away. We had been discussing it for over a year before that. Our two biggest concerns were 1) the lack of updates and 2) the cost. 1) For as good as it was, it didn't seem like they had really made improvements in the areas we (and many others) needed in the time we used them. Yes, they updated the software, but it just wasn't what we needed. 2) We knew it was expensive getting into it, but it was better than what we had. After a few years (and lack of meaningful updates), the cost became too much to keep paying each year.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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John N.

Another solid management program but

Used daily for free trial
Reviewed 2018-10-10
Review Source: Capterra

Good program with ease of use for volunteers and easy training. We used it briefly but found another option.

Pros
The ease of use and robust capabilities the program offers churches and volunteers.

Cons
The cost was prohibitive and some of the features we needed were not available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Craig S.

Great CHMS that is getting better everyday!

Used daily for 1-2 years
Reviewed 2018-02-06
Review Source: Capterra

All Church data is stored and easily accessed in one place which makes it super easy to distribute the work load to multiple volunteers and church leaders.

Pros
Cost, Customer Support, good integrations with other software They are always asking how they can improve and making it happen.

Cons
Some features are hard to navigate and aren't very intuitive. But again, they seem to be working on those issues all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel D.

CCB does a lot of things well.

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

Pros
Financial side functions well, software rarely (if ever) has glitches, and functions as intended. Profiles are robust, and when info is added, it is easy to find. Most of what this software claims to do, it does faithfully, and well.

Cons
Email builder is primitive, has no tracking, and produces simple, ugly emails. Ease of use for users is low, volunteer scheduling is ok, but not great, design of site appears dated, not fully brand customizable, and overall a bit small.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Pretty pricey, but a decent product if you can afford it

Used occasionally for 1-2 years
Reviewed 2018-12-12
Review Source: Capterra

Pros
It was fairly easy to use from an admin standpoint.

Cons
It was pretty costly. We used it for a while, but it just wasn't worth the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Andrew M.

We absolutely love CCB!

Used daily for 1-2 years
Reviewed 2017-12-01
Review Source: Capterra

Pros
Cost. Ease of use. Great customer service. They are constantly improving their platform. Love that fact that they are working on a mobile app!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ivan B.

Our church is beginning its third year With CCB. It has been a great organizational tool.

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

Pros
CCB has given our church a lot of things to like! These are some of the things that we enjoy most about CCB: - metrics - Communication - value - customer Support - Constant updates and improvements

Cons
There really isn't much to be disappointed with when it comes to CCB and what it provides. Probably the most disappointing about CCB is that they offer limited two way integration with merchant providers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Amy M.

CCB

Used daily for 1-2 years
Reviewed 2019-10-21
Review Source: Capterra

I work with several churches and CCB is by far the best database I use. Its expensive but you do get what you pay for! I highly recommend CCB to any growing church that wants all their congregation, groups, scheduling, and giving in one place.

Pros
CCB is pretty much everything you need in church database and it integrates with many other apps out there making it easy to tie everything together.

Cons
Sometimes even in the custom reports I can't get the information I need. I wish there was a little more flexibility in the reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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