Continue to Give vs Charityproud Comparison

We love how easy it is to track volunteer hours, Partner Family hours and donations. It's easy to see how someone has been involved over a period of time. I love the ability to see the whole picture of a constituent and their continued involvement with our organization. Data is cohesive and easy to navigate.

There are some features that we wish we had included, such as mortgage reporting tools. The software capabilities we DO have are excellent!

Thank you so much for sharing, Lisamarie--it's been such a pleasure working with you and your team!

What takes CharityProud to the top of my list is their customer service. Several times now, when I've hit a wall in setting up a feature, I've sent an email in desperation to the Support team at CharityProud. The first time, I didn't expect to receive a reply, or expected to receive an unhelpful link a week later, as is common from software support teams. The first time, I received a call to my work...

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I have tried several donation management softwares throughout my work in nonprofits, and each of them has their quirks. It seems that each software never exactly fits the needs of what we're trying to accomplish. The UX of CharityProud can be a bit overwhelming, there are so many options and features and settings, it's not as much of a Plug & Play service. The benefit of this of course is that there are a lot of customization options, and once you learn how to use its features, it adapts fairly well to our specific needs. I think the UX will continue to improve as they streamline all of the features they continue to add.

This product is user-friendly and easy to navigate. It integrates with QuickBooks desktop, and many CRMs only integrate with Quickbooks online. Pulling reports is easy and they are very customizable. I can't say enough positive things about their sales team and customer service. Their response time to questions and problems is quick. Their pricing is straightforward and all-inclusive. Overall, we've been very happy with Charityproud.

The features aren't quite as robust as other programs. We'd like the grant and events sections to have a few more details, but they are helpful and functional as is. We would also love for it to integrate with a silent auction and have some sort of text to give feature.

Thank you so much for sharing, Evan! I'd love to hear more about your suggestions for Events and Grants if you'd like to email me any time.

The functionality for the user is incredible. From looking through donor profiles, to running lists and reports to inputting data, it's very simple and so very user-friendly.

- I think the donor profiles could be expanded, giving more than just business and individual options for donors - Allowing for planned giving functionality - An opportunity to run soft-credit thank you letters/receipts right along with normal mailings - More dashboard statistics - Ability to run location-based giving reports with a map feature, would give nonprofits the ability actually see where their donors are visually

Ease of use -WAY less clunky than RE which I used and was trained on in my last job; great customer service with [SENSITIVE CONTENT HIDDEN]; the company is highly responsive to client needs - multiple times, they have created functions for us if it was something needed by others; GREAT pricing; Stock Reports are super easy to use. Good video library for additional training.

You don't quite have the household name of some of the bigger players like Arreva, Raiser's Edge, etc. This doesn't bother me but it does bother my boss.

Thank you so much for sharing, Jennifer! It's been such a pleasure working with you and your team. I hope we can reconnect in person again soon.

Charityproud is very easy to use in managing and reporting charitable donations. The additional modules for events, peer-to-peer fundraising, and grants are available at no additional cost. Each organization is assigned an Account Manager who is available for all questions and concerns. They provide amazing customer service! And the tech team is responsive to issues and suggestions for improving the program.

So far, any part of the software that has posed a problem for us has either been solved by a change to the program by the tech team or a little additional training on how to use the program to fit our needs.

Thank you so much for sharing, Heather! I'm so happy to hear that you've been able to take advantage of all of the tools and that it's streamlined your workflow. We appreciate your business!

It can be customized to our organizations needs.

I would love to see it implement a texting campaign feature for fundraising or updates to donors.

We love the standard reports and find the dashboards extremely helpful to see where things stand at a glace. The software is very intuitive and easy to use. I don't hesitate to log in from my office or on my mobile device to find donor information or add a note to donor file. Our former software was so cumbersome that I often avoided the chance to use it as a resource.

The volunteer component does not include all of the tracking features we need for daily volunteers versus event volunteers buy we are hopeful this will be an expanded functionality at some point.

Thank you so much for sharing, Stephanie! I'm happy to hear the refresher training was so helpful. Regarding daily volunteers--I think our recurring volunteer opportunities and the calendar might be a good solution for you. Would you like me to have your Account Manager reach out with more information?

Once I learned the system, it became easy to navigate. Can do reports in a breeze now.

Sometimes it will boot me out, which is an inconvenience, but can usually get right back into it

The ability to access donor giving history, engagement, and bio data at a glance via the dashboard is fantastic. Intuitive gift entry procedures and easy generation of donor communications (thank you letters etc...) have made cross-training our staff simple. Additionally, the ease of data reporting is key to helping us make strategic and data-driven decisions to guide our efforts, forecast performance, and identify opportunities.

An opportunity exists for the user interface side of the platform to be more mobile friendly - making it easier to access donor data and to record touchpoint/notes while on the road. Also, on the heels of tax receipt preparation, there is opportunity to allow further customized receipt generation (or building blocks for summary tables) to help charities abide by IRS guidelines pertaining to gifts like stock, and other gifts that must be assigned a tax valuation by the donor as opposed to the charity...

Thank you so much for sharing, Sarah! We appreciate your feedback and I will share it with our product team.

I like the ease of use when utilizing this software. I am a hands on learner and it is very easy to navigate and learn. The videos are super useful too!

There really isn't anything that I like least about the software. We did run into an issue when we recently held a photo fundraiser and did not have the capability to have the registrant upload a photo to the Charityproud registration page.

Thank you so much for sharing your feedback, Rachel!

Easy to make a selection when I enter a new donation or add a new donor.

No, I'm happy with this software. I don't have any negative

Thank you, Norma! We are happy to hear about your positive experience with the system.

The software is able to provide consistent management of various projects within one system, alleviating the need for multiple systems. CharityProud allows for customization within the system to meet the needs, and changing needs, of our non-profit organization. This was extremely important during the COVID pandemic as we needed to move to new ways of donor engagement. The system also provides improvements based on user needs, and continues to update and create new features.

Some of CharityProud's terms and data entry options are not intuitive to the user. The main dashboard/screen contains multiple use options, and can sometimes be overwhelming to the user, especially new users with limited donor data knowledge.

Thank you for sharing, Diane! We're going to be rolling out some new customer support tools soon within the system that may help new users with ease of use. We'll keep you posted!

Easy to implement and use system with great features and fits our needs well. Comes with convenient reporting, and easy help references right in the relevant places within the software. Plus if you ever get stuck, the customer service is excellent! This was a very needed upgrade for us, and I have appreciated it daily since!

Can't think what to put here. Really. But am required to input something so this is it!

We like the Charityproud platform because it is easy to use, affordable and allows us to capture data for our grants, volunteers, campaigns all in one program.

An app that we could send an URL for volunteers to check in and out to capture their times and events.

Thank you so much for sharing, Cheryl! When a volunteer registers they can receive a QR code for check in/out. Are you using this tool already?

The software is very user-friendly and intuitive to use, making it easy for different team members to not only input data but also retrieve using their reports and other great functions

The feature to write letters in Charity Proud is a little tricky to use and print since it is not the same format as a Word document, if there was a way to make Charity Proud text box connect to Word that would be really helpful. Besides that, it's an amazing software platform!

Thank you so much for your feedback, Stella! We're working on making the mailings tools a little easier to use and will keep you informed of any updates.

Charityproud is an excellent donor database/CRM system that will save all nonprofits (and especially small nonprofits) time and money. It's very user friendly and intuitive in its functions. Donor profiles are easy to setup and manage. Donor engagement is a little time-intensive to setup, but is a vital tool for this software. Events are easy to manage. The survey function of this CRM is a big asset...

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The reporting function of Charityproud has been a little challenging for us. Part of this is because of poorly organized data that is a result of a lack of good data management at our organization historically and has no bearing on Charityproud's software. But it is sometimes difficult to export large quantities of raw data from Charityproud in a way we can work with in Excel for data analytics. I...

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Thank you so much for sharing your feedback, Daniel--I hope we'll be able to reconnect in person again soon!

This software is incredibly user friendly and has a lot of great features. It's inexpensive as well but the thing that I'm continually impressed with is the customer service. If there's something that I have a question on, I know I can get an answer almost immediately. We've had the charity proud team develop several custom reports for us and they had it done within days. I'm so impressed with how quickly issues are resolved (even though we've had basically no issues). I also love how easy it is to issue acknowledgements, integrate with our website and the P2P function is wonderful.

Some of the reporting features are hard to figure out, most of this is just getting used to what CharityProud names certain things but that's becoming easier to figure out with time.

Thank you so much for your feedback, Mallory! I'm so happy to hear that it's made a positive impact for your team. We appreciate your business!

The functionality compared to a previous product we used is exponentially better and the personal training could not be matched compared to the previous product we used.

Currently, Charity Proud provides everything this we need. As we grow I feel confident that CP will be willing to hear our concerns or needs to adapt and will work to adapt with us.

Thank you so much for sharing, Winn! I look forward to when we can reconnect in person again.

I love that I am able to create fundraises on this software as well as track my volunteer hours. I send out newsletters, to different people within my system. I love that I can create profiles for our partner families and codes for them to use for their sweat equity.

I am unable to go in and log back hours myself. I have to create a spreadsheet and email it to chairty proud, and then they will input the data. It is so helpful that they will do that, but I would like the option to do that myself.

Thank you so much for sharing, Desiree! It's been a pleasure working with you!

We. had been using a combination of home grown Access databases and Excel spreadsheets to do Donor, Volunteer, Grant, Homeowner management. Charity Proud allow us to consolidate our efforts into one simple to use cloud based tool. We have expanded the use to tracking staff hours and homeowner payments. It is a very flexible application with excellent reporting capabilities. Also, the customer services has been exceptional. They have always been willing to help and always respond in a timely manner.

It would be very nice to have a module that supported Mortgage Servicing, including payment and escrow tracking with ability to link with Quickbooks.

Thank you so much for sharing, Bert! I'm happy to hear it's been a successful tool for you. We do indeed have a piece for mortgage servicing. Would you like me to have your Client Account Manager reach out to share how it works?

This software has a LOT to offer - my suggestion is that you have someone on your team that is dedicated to learning its many functions. While I am a daily user, that is largely based on aspects such as donations and memberships - which I process a quickly as possible. Once you are well versed in the system, it can work wonders!

So many layers exist and I feel that sometimes content is inadvertently hidden. Meaning, even a search doesn't turn it up so I have to count on our Account Manager to assist. It would be easier for me to SHOW someone what I feel is frustrating rather than try to explain it as it requires me to be on certain pages and clicking on specific items to describe. Unless a person is a true CharityProud guru, you can use a lot of valuable time on it.

Thank you for your feedback, Tootsie! Your Account Manager would be happy to hop on a Zoom call with you so you can show them where you're running into an issue. Please feel free to connect with them with any concerns--we want to make sure you feel comfortable navigating the platform.

Very responsive program that completely meets our needs. The account rep is awesome and we have access to unlimited support.

It can get overwhelming to learn all the features.

Thank you so much for your kind review! Our clients are truly our #1 priority, and we are so glad that you are finding great value in the system's features and our unlimited free technical support!

The Charity Proud software has a lot of great capabilities that have really helps us to expand on our existing fundraisers and programs, as well as helped us to launch new ones. We have also loved the great customer support and responsiveness of the CP team.

We hope that there may be a component down the road where we can pool together with other Habitat affiliates through CP to report our mortgage payments to the credit agencies. We still have to pay for the Keystone software for this feature alone.

Thank you so much for sharing, Melissa! We love working with your team and I'm so glad we were able to connect at the Midwest conference!

CharityProud was built with nonprofits like ours in mind - which I love! It's user-friendly and comes equipped with helpful hints and video tutorials built into the software. Before CharityProud, my affiliate did not have a working database. Now we are able to register volunteers online, accept donations online, and easily launch fundraising campaigns and events. It's also super easy to run reports...

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Overall, I think there are a few kinks that just need to time to be worked out that could help with the overall smoothness of the site. I think one area for improvement involves the ease of accessing processed volunteer documentation such as waivers that hold emergency contact information. When trying to access emergency contact info from the completed waiver, our construction coordinator has to login into CharityProud from the URL (no mobile app) and click several buttons before accessing this information. I feel like this could be streamlined better, or maybe I'm misunderstanding how to make this easier to access for him while out in the field. I do think a mobile app component to the software would assist with these issues.

Thank you for sharing this feedback, Rose! I appreciate your specific example of that area of improvement and will give it further thought on how we might be able to simplify that process.