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DoJiggy

Free Donor-Friendly Software for Nonprofits

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DoJiggy Reviews - Page 2

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85 reviews

Recommended

CM
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Chris M.

Education Management, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Customer Service and Support

Reviewed 5 years ago
Pros

I received terrific customer service and support from CSR. With his help, I was able to launch our school's Read-a-Thon for over 300 students within a week and a half. Starting from scratch from a non-digital pledge system where the kids used paper pledge sheets and collected checks and cash, I had a million questions in configuring the new DoJiggy system. CSR responded to each inquiry rapidly and...

Cons

Some things were not as customizable as I'd have liked, but CSR in support was able to give me clear answers and guided me towards workarounds whenever possible. Things that I would have liked to be able to do (and hope are updates in the future!) include: *Edit global settings after the data import is complete (we had to make sure that every setting was perfect before adding students, because any...

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Susan B.

Nonprofit Organization Management, 11-50 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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DoJiggy Does the Job

Reviewed 7 years ago

The user interface isn't for a novice. To get the look you want requires more advanced website building skills. It's a product that does the basic job of a pledge platform so for the money it's worth it. There is so much that the software developers could have done to make it robust, easy to use and diverse for all year NPO use, however, the developers just haven't been interested so it's been left as a one and done event use.

Pros

It's fairly easy for pledge participants to use.

Cons

I wish the user interface were easier to use vs very nearly requiring some HTML knowledge. I wish that the pledge side could be used all year long as a fund raising tool similar to crowd sourcing vs requiring yet a second subscription fee for a second product that falls seriously flat. I wish that the subscription fee allowed full use all year long vs paying more for subsequent events. I wish that a dynamic scrolling leaderboard were on the event home page thus encouraging participation - commentary along side would be even better.

Vendor response

Thanks for the feedback, Susan. Just to clarify - we do have a leaderboard for top fundraisers and teams (and I see that you are using it: http://mars.dojiggy.com/ng/index.cfm/b428dd0/regPages/pages/?p=b01bef3c) Also, I understand that you would like to use the event year-round and/or for multiple events. While we certainly have a lot of organizations that do this, the majority of clients have just one major annual event. We therefore offer the best possible pricing for single event use and a discount on additional events for those that have more uses for the software. Please let us know in Sales if you have multiple events and we will come up with the best pricing we can for your organization.