Donately Pricing Plan & Cost Guide

Donately

Online fundraising for nonprofits, businesses & individuals

4.4/5 (130 reviews)

Donately Pricing

Starting from: $588.00/year

Pricing model: Free, Subscription

Free Trial: Available

Platform fees start at 4% with multiple tiers available that scale with your organization!

View Pricing Plans Free Trial

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WizeHive

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ShelbyNext Membership

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Donately Pricing Reviews

Pros

  • Most features we needed were included out of the box, and we were able to customize other functions with help from support to get exactly what we wanted. Customer support is just outstanding.Sylvia P.Read the full review
  • The user interface for the giver is easy to use and clean, and looks good on our website. We love that there's an option to make a recurring gift and that we can fairly easily change the interface.Emily S.Read the full review
  • Donately has been a great resource to help our nonprofit designate specific projects for fundraising campaigns. It is easy to use and connects securely with the Stripe payment platform.Aaron M.Read the full review

Cons

  • I don't like the administrative aspects...they can be confusing.Laverne D.Read the full review
  • We were loosing donations due to our clients problems with Paypal's support of immoral policies. I didn't know what to do, I didn't know that other options existed.Kenneth C.Read the full review
  • No email notifications when donations are made.Robin V.Read the full review
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about Donately's pricing:

John S.

High Automation

Used weekly for 6-12 months
Reviewed 2016-10-28
Review Source: Capterra

I love the fact we can create our donation form and in minutes embed it into our website. No other product offers this level of seamless integration. For small and medium-sized nonprofits with resourceful teams, Donate.ly is the perfect product. We don't need a lot of hand-holding. What we need is reliable, cost-efficient products that provides appropriate acknowledgments to donors. Donate.ly's product's do just that.

Pros
Cost. Integration. Clean design.

Cons
Considering price, none.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ryan C.

Five Stars!

Used monthly for 1-2 years
Reviewed 2016-11-15
Review Source: Capterra

I was looking for a simple way for people to send me donations and after comparing what was available on the market I decided to go with Donately. That was over a year ago and everything has been working great. Love this company!

Pros
Ease of use, fully hosted solution, cheap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Strong Value; Clean Layout

Used occasionally for free trial
Reviewed 2019-04-09
Review Source: Capterra

Donately has allowed us to receive donations for our non-profit arm of our organization.

Pros
The low cost of this software is probably the most attractive piece of it all. It has a beautiful, simple layout for donors to utilize. Furthermore, it only costs a fraction of the price some its competitors charge.

Cons
For our purposes, it was a perfect platform. (Any of the functionalities that we would have liked to have used were available with the upgraded version.)

Response from Donately


Thank you for your review! We look forward to continuing to serve your organization.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Beautiful layout

Used occasionally for free trial
Reviewed 2019-12-23
Review Source: Capterra

Perfect, beautiful, low-cost solution for charity involvement.

Pros
Donately boasts beautiful, simple layouts for donors to use. Cost-wise, it's a fraction compared to more well-known donation platforms.

Cons
Haven't run into any cons. Some of the tools and features I want to use are included in the free trail.

Response from Donately


Thank you for your kind words! We work hard to make Donately the best solution on the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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patrick a.

Annual Donations

Used weekly for 1-2 years
Reviewed 2017-01-23
Review Source: Capterra

Very easy and minimal amount of work to do on our end. Like the summary downloads we can call when we want to review all donations.

Pros
It's just easy and we don't really need to think about if our money will get to us. Cheaper than paypal, too.

Cons
Nothing, we only use for the basics

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason K.

Perfect for small NGOs

Used weekly for 2+ years
Reviewed 2016-10-31
Review Source: Capterra

We've been using Donate.ly for several years now. The 2 major things I like about it are: 1. You pay per donation processing fees, which are reasonable. There is no monthly fee. This makes it possible for small NGOs to accept online donations without it costing us an arm and a leg up front. 2. You can easily embed the donation form into your own website. This allows you to keep the brand of your organization and legitimizes your group because you don't send folks to PayPal or Network for Good or some other third party processor. Other than that the service is ok. I think they are updating some of their online donation tracking tools, automating some email responses, and such, but it isn't the most advanced in those features if that's what you're looking for. For instance, there is no way to automate a message to donors if their donation doesn't go through and they need to update their credit card. The donation email confirmation options are also pretty limited but we've managed to make the confirmation email look ok and work for our purposes. We use Zapier to help us track donations into Google Spreadsheets. We don't use the Fundraising pages really, but those are options and they do have peer to peer functionality. Ultimately, the service is perfect for us. It accepts donations on our website and doesn't have a monthly fee. And the customer service is amazing. I've worked personally with them a few times and they are always so personable and helpful, available via chat right through their site. Definitely recommend.

Pros
Price and ability to embed on my site.

Cons
Limited donation tracking and donor outreach tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brandon S.

Love the company/service! Software could be better!

Used weekly for 1-2 years
Reviewed 2016-11-01
Review Source: Capterra

We have had a great experience with people at donately! We had a couple of issues early on in the process (our fault) that were attended quickly by a real human which was great! The software is missing some functionality that would make it so much better. PayPal integration would be amazing but even Deeper integration with swipe would ok. A mobile app for events would kill all birds with one stone for us. After my experience with other platforms, we recommend donately all the time and are loyal customers.

Pros
Pricing!!! Simple interface

Cons
Lack of integration with PayPal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andy L.

Top level platform!

Used daily for 6-12 months
Reviewed 2016-11-17
Review Source: Capterra

The customer support has been fantastic, always offering a solution any setback I face. As an admin, the back end dashboard is easy to use and free of distraction.

Pros
UI and ease of back end admin

Cons
Entry pricing is steep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Phi P.

Good customization

Used monthly for 2+ years
Reviewed 2016-10-28
Review Source: Capterra

Been using Donately as our main platform for about 3 years (on and off). We love the potential with it but it is hard to be fully utilized unless we have someone with tech skills on the team to develop it.

Pros
The simplicity and low costs

Cons
Hard to implement customization without a developer

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Jordan P.

Great Product

Reviewed 2017-02-14
Review Source: Capterra

Donately isn't perfect, but it's a great tool at a great price. Plus, any experience I've had with their customer service has been incredible... that alone would make me continue using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Elan H.

Good product. No complaints.

Reviewed 2016-11-09
Review Source: Capterra

My experience with Donately has been good. It was easy to set up and the pricing structure was clear and fair. It has been easy to collect donations with our 501(c)3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Patrick K.

A great fundraising platform at a great price that scales with you!

Used monthly for 1-2 years
Reviewed 2017-02-02
Review Source: Capterra

I've worked with several start-up organizations over the past couple years and found that Donately fits the goal every time for those org's that need a professional and functional platform that is priced to scale with you. It seems that the creators of Donately get what most nonprofits need with easy-to-create donation forms that are responsive, embed into Wordpress, and equipped with peer-to-peer campaign functionality. Thank you for a great platform at a great price!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Broan O.

Great way to raise donline donations!

Used weekly for 1-2 years
Reviewed 2016-10-28
Review Source: Capterra

This has helped out ministry raise awareness to our cause and take online payments. Highly recommend for anyone looking for a payment database online.

Pros
Ability to accept online payments easily

Cons
Payment percentage is high but expected for low dose of credit card donation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason L.

Simple & Easy - Super Refreshing

Used weekly for less than 6 months
Reviewed 2017-02-01
Review Source: Capterra

Donate.ly is the most user-friendly donation software I've used. It's very affordable (no fixed fees!), which was a big consideration in our startup phase. We also get top-notch customer service - The support staff is super responsive and always gets me the answers I need. I was excited to learn about some of the new features planned for 2017, especially the more robust campaign functionality. They've built a quality team behind this product and it shows. Two thumbs up. Thanks, Donate.ly!

Pros
Easy to use Affordable Great customer service

Cons
Had a couple issues embedding a form on HubSpot, but the support staff was super responsive and helpful. Got it figured out right away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gordon L.

Great support, and a pricing model that works for us

Used daily for less than 6 months
Reviewed 2016-11-17
Review Source: Capterra

We were drawn to Donate.ly because we are rebuilding our online donation and for the volume of expected donations it made a lot of sense. Our backend CRM is salesforce and so we needed to use Zapier to create opportunities and contact records. Bryan Shanaver was quite helpful in getting that set up for us. I want to give features and functionality a 4 but no doubt it will get there with a more advanced recurrent donation logging and foreign currency, a 5 would be non-cash gifts. Make no mistake though it is great value for money, so as they grow I am sure it will be well made. I would recommend it for small to midsize non-profits at its current form.

Pros
Great value for money, awesome support.

Cons
Great if we can do multi-currency as we are a global org. Also if it can note down it is Xth recurrent donation somehow it can make our backend record keeping better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jessie C.

Excellent

Used daily for 6-12 months
Reviewed 2016-10-28
Review Source: Capterra

I have never had any problems or difficulties and feel like it's a great interface for my nonprofit.

Pros
Easy to use and cost effective.

Cons
N/A

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Eric S.

Great Donation and Campaign Management Platform

Reviewed 2016-11-17
Review Source: Capterra

I'm on the board of a non-profit and we have been using Donately for our Donor and Campaign Management for the last 2 years and it has fulfilled all of our needs on that front. We spent a lot of time checking out other platforms, but felt that Donately had the best features for the price point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Beau C.

More expensive than some, but pays itself off than its competition

Used monthly for 2+ years
Reviewed 2016-10-28
Review Source: Capterra

I've done a ton of research for our nonprofit, and I like donate.ly because they do not charge a monthly fee, they hook up to my existing stripe account, and although their fees stack up more than other alternatives, their interface is so incredibly simple and easy I have found that if just ONE more donor is gained BECAUSE of their easy interface It pays for the fees for an entire year! Also it's incredibly easy to implement on a website. No HTTPS security certificate needed Though highly recommended of course!

Pros
Clean, simple interface. Extremely easy to implement on websites.

Cons
A bit more expensive in fees compared to it's competent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah D.

Easy to use-seamless way to raise funds!

Used weekly for 6-12 months
Reviewed 2016-10-28
Review Source: Capterra

We tried many site to help us raise funds, but many were complicated and costly. This has been a seamless way to achieve the financial goals we have with minimal upkeep.

Pros
SImple, easy to use, able to create multiple campaigns for ongoing donor involvement, low fees, able to have reoccurring donations. Easy for DONOR to access and sign up! Best reason is our donor love it.

Cons
I do not to not have the option to turn off the donors ability to see how much funds are raised and the goal. Its great for special project, but if we are raising support on an ongoing basis, I would like to have a main account and the ability to have other small campaigns for special projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer L.

Great value and functionality

Reviewed 2017-02-14
Review Source: Capterra

We reviewed several systems and found that donately hit all of our needs and for a good value. Volunteer management, donor management, interfaces with constant contact, and event management. Very user friendly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Holly D.

Very Satisfied

Used weekly for 1-2 years
Reviewed 2016-10-28
Review Source: Capterra

We are very pleased with the Robly service and are happy with our move from Constant Contact. It is easy to use and we feel as though the value for the money is superb.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kristen H.

Donation software for small nonprofit

Reviewed 2017-02-14
Review Source: Capterra

We switched from Anedot to Donatly because of the additional feature of peer to peer fundraising. We haven't really utilized that feature yet but hopefully will in the future. Other than that, the setup isn't much different from Anedot but it is more expensive. It's pretty user friendly. We will keep it for now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Elizabeth B.

Great for Small Non-profits

Used daily for 6-12 months
Reviewed 2019-03-26
Review Source: Capterra

Donately has definitely helped us get the most out of our donations. Donately allowed us to set up an easy and nice looking web form on our site and effectively helps us manage donations.

Pros
Donately is a fantastic tool to use for small non-profits. It is affordable and helps better manage donations. The web forms are also attractive and I like the custom options for email automation and receipts. Donately easily integrated with Stripe and was set-up in no time.

Cons
I was there was more options for sending automated emails after donations and getting notifications to multiple email addresses.

Response from Donately


Thank you for your review, Elizabeth! We will take your feedback into account as we continue to improve the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Timtohy L.

From Outside the Lens

Reviewed 2017-01-26
Review Source: Capterra

My overall experience has be satisfactory, but I am not very happy about the fee's. When comparing to other organizations that provide similar services, Donate.ly is more expensive and does not provide anything above and beyond what we can get elsewhere. 5% is a large chunk, but we understand why you need to charge these fee's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ashley B.

Recommend for any small nonprofit

Used monthly for 1-2 years
Reviewed 2016-10-28
Review Source: Capterra

As a startup nonprofit, Donatello helped us provide an avenue to secure funding easily with easy plugin integration. The small processing fees can't be beat which keeps our administration budget low (which everyone loves). The customer service is quick and personal. The only negative I've found is the campaign pages are limited in their design ability, which can also be a pro for those with little experience in design and coding.

Pros
Easy to use, analytics, exports data, plugin integration easily with Wordpress

Cons
Campaign pages - the formatting options a minimum.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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