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Donorbox Logo

Online fundraising platform & website donate button

Donorbox Reviews - Page 2

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240 reviews

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Bonita S.

Computer Software, self-employed

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Support

Reviewed 3 years ago

Donorbox requires only a little learning to get the backend interface. It displays a beautiful donation box on the website, and it doesn't charge for features that other programs do. For a nonprofit, I think Donorbox is the best possible choice!

Pros

It was easy to set up. One glitch at the beginning that was dealt with in record time as soon as support was notified. It has been stable ever since. The organization had some questions about the way the fees work, and support went above and beyond to explain the fees and to suggest a way our nonprofit could apply for a discount with PayPal and save on fees.

Cons

I wasn't happy about the glitch that occurred that stopped the donor boxes from displaying properly on the website when I first set them up. They worked, and then, they didn't, and our account was not recognised in the system. However, as soon as it was brought to Donorbox tech support's attention, it was rectified, and the problem has never recurred. Hiccups happen, and since it has been stable ever since, I consider that a minor issue.

EG
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Ed G.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Off the Charts Useful!

Reviewed 6 years ago

After nearly 2 years use, it has been amazing to see the ongoing options added to this amazing software.

Pros

Searched for a solution for a non-profit website donation page and found DonorBox interface. I was very happy with what I found, and have been even happier since starting use. From super easy end user experience, to simple implementation on websites, Donorbox rocks! Users can donate via bank card, PayPal, or bank account. No fees are charged by DonorBox unless $1000 per month is processed. Other merchant processing fees apply as usual. DonorBox loves mobile users too!

Cons

Only regret is that I didn’t find it sooner!

Vendor response

Thank you so much for your sterling review of Donorbox! It really means so much to our team when we hear that our customers are enjoying their Donorbox experience. Our goal has always been to give organizations and donors alike the best donation platform possible. So, it's awesome to know that Donorbox is helping to make your workload just a little bit easier. We welcome any suggestions you may have for us. It could be anything like a feature you'd like to see or perhaps there is something that we can do better. Your feedback would be really appreciated. And, it will help us make Donorbox even better. All the best with your fundraising! And thank you again for your wonderful review.