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DonorPerfect Logo
DonorPerfect
4.5
(826)

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Online Fundraising Software for Nonprofits

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(17)

DonorPerfect Features

Features Summary

Functionality

4.3

/5

826

Total features

78

4 categories

DonorPerfect features

ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications

Common features of Nonprofit software

API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications

Price starts from

99

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

826

Price starts from

99

Per month

visit website

Total Features

78

Unique features

  • Email Reminders

  • Reminders

  • Workflow Management

  • Drag & Drop

Functionality

4.5

/5

1K

Price starts from

0

learn more

Total Features

32

Features in Common

17

Unique features

  • Member Communication

  • Monitoring

  • Small Group Management

  • Event Scheduling

Functionality

4.4

/5

1.2K

Price starts from

99

Per month

visit website

Total Features

78

Features in Common

64

Unique features

  • Filtering

  • Multi-Campaign

  • Social Promotion

  • Collaboration Tools

Common DonorPerfect comparisons

Reviewers who mentioned features said:

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Brett O.

Verified reviewer

Fund-Raising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DonorPerfect for the Smaller Non-Profit

Reviewed 4 years ago

I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.

Pros

There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.

Cons

There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.

Vendor response

Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist

JC
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Julie C.

Fund-Raising, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Donor Perfect has helped all my small non-profit orgs to stay organized and on track

Reviewed 2 months ago
Pros

I love being able to import spreadsheets with gifts and contacts - it makes it very easy to add new donors and prospects, track mailing lists and add in-kind gifts and descriptions in a large batch

Cons

I get frustrated that pledges don't integrate with the dashboards and goal screens well, particularly for capital or multi-year gifts. It would be nice to have the option to show progress to goal including pledges in the nice charts to just snip and show the committee

MM
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Molly M.

Civic & Social Organization, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Primarily good for small organizations

Reviewed a month ago

Support is good although we are always directed to sales when we have an operational questions. It met our needs when we were small but we've likely outgrown it now.

Pros

It is simple, well priced and the support is good

Cons

As we use it more for more complex donor/prospect management it's no longer suiting our needs

Vendor response

Hi Molly, DonorPerfect is used by small and large organizations alike. The support team is a great resource when you have questions about the system, and I'm glad you're receiving the assistance you need. DonorPerfect offers donor/prospect management. Our Client Relations Team will be happy to assist you. Please email clientrelations@softerware.com. Thank you, Ellen Client Relations Specialist

KB
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Kenneth B.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Swiss Army Knife of Fundraising!

Reviewed a month ago

The user interface and dashboards let us all track our work with ease. Reports help us track our progress. Customization enables us to hear our data speak back to us in our own language based on our own needs, and the support we receive from DP is the gold-standard!

Pros

Not only does the "out of the box" version function intuitively with the core functions and best practices of fundraising and constituent engagement, but it is also easy to customize to our exact needs.

Cons

There is a learning curve with the relationship between filters and reports -- especially when complex filters are needed, but once this skill is mastered, the sky is the limit! Not only that, we've always found the help we needed from the team at DP when we run into a hurdle.

AC
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Aaron C.

Museums and Institutions, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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solid, easy to use CRM

Reviewed a month ago

Overall the experience has been great. I have also used Blackbaud and Salesforce products and the experience with DP has been better than both of those.

Pros

DonorPerfect has struck the right balance between easy of use and functionality. It is pretty intuitive and relatively simple to add fields, reports, and calculations that I want to increase the effectiveness of the database. Also, customer/tech support is fantastic

Cons

Still haven't gotten down how to properly use filters in creating reports, but that is really on me.

RS
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Ruth S.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for donor tracking

Reviewed 19 days ago

Have been using DonorPerfect for probably 10 years now - wouldn't trade it!

Pros

What I like most is that the software is very user friendly. New staff in our development department aren't spending hours trying to figure out how to use it.

Cons

nothing that I can think of - I'm really very happy with it

MR
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Marquitta R.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DonorPerfect is User-friendly

Reviewed 25 days ago

We were looking for a one-stop shop to manage our giving program and non-donors. Donor Perfect allowed us to do that and discard our Excel spreadsheets.

Pros

Donor Perfect is user-friendly. I love how easy it is to jump in and start using it.

Cons

You must play with the different reports to find one that works for you or create your own.

PW
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Philip W.

Nonprofit Organization Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DonorPerfect Review

Reviewed a month ago

Overall my experience with DonorPerfect has been positive, their support is excellent.

Pros

I think what I like most about DonorPerfect is that once a reporting function is set up it is easily repeatable.

Cons

Setting up a reporting function is not an "easy" task.

KC
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Kiki C.

Individual & Family Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User-friendly, wonderful support -- a great resource that can do it all!!

Reviewed 2 months ago

DonorPerfect makes data collection SO easy. We track volunteer hours, categorize donors (whether they are sponsors, local businesses, Board members, etc), and are able to easily keep track of all types of donations. I love feeling safe knowing that all of the information we need is stored and easily accessible should we need it. DP is quick and simple!

Pros

DonorPerfect is very user-friendly and makes data collection a breeze. When I have any questions, the support team is SO helpful in making sure I know what I am doing. They do not just fix a problem, but they work through it with me so I am able to learn along the way. I love the ease of Report Center, where I can easily track data and information in thousands of different ways. We use Events Management,...

Cons

Online Forms is not as user-friendly as the DP interface. I find the coding to be very fickle and it does not allow for a lot of personalization in some ways. I have a lot to learn with Online Forms and the DP support team has already been so helpful, but I just wish it was not as tricky to figure out.

TS
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Tammy S.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DonorPerfect is the only donor management platform for us!

Reviewed 2 months ago

One of the Foundation's biggest fundraisers of the year is the Phone-A-Thon. In the past, we had to create a document that served as a Donor Call Sheet so our volunteer callers had the information they needed during our PAT. It was so hard to put together, and it had to be created like a mail merge - adding names, contact info, students' names, and donor history. It took days to get it together each year. We were thrilled when DP added the Info Sheet to the donor record years ago. We could use that information and pull it with exactly what we needed for our callers. Now it takes just a few hours to pull the report and print over 3,000 call sheets for our Phone-A-Thon. Thank you DP!!

Pros

Our organization has been using Donor Perfect for almost 10 years. I have had experience with other donor management platforms, and Donor Perfect is the best I have used. It's incredibly intuitive and easy to navigate. The DP customer service is available online to chat or in person on the phone.

Cons

When we call or chat with customer service, we sometimes get conflicting ways to run the same reports. Sometimes one way is much easier, and the other is much more complex. We understand there are different means to get the same information in a report, but as we try to learn the method to pull our own reports, it would be nice to know we are receiving the most direct and simple way. We have had a...

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Labin D.

Verified reviewer

Fund-Raising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A solid solution for a competitive price

Reviewed a year ago

We've had a very good experience with DonorPerfect. We moved from Raiser's Edge, and our team has been very pleased with the capabilities of the platform over the past several years.

Pros

Implementation Customer support Thoughtful product design Recurring giving support Donor contact tracking Donor record display Online giving form integration User administration and settings controls Detailed control of reporting via SQL Scheduled reports

Cons

No current integration with MailChimp No current integration with Zapier Dashboards can be a little cumbersome to set up

KT
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Kim T.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Look no farther! If you've found Donor Perfect just take it for a test drive and then buy!

Reviewed a year ago

We are a small non profit that has a huge database. The ease with which we can utilize the same records in one office in the USA and a second office overseas is incredible.

Pros

I love every feature Donor Perfect has to offer! They make it so easy to run and manage over 30,000 records with ease. All databases cost something, it was a hard adjustment to make paying the monthly fee, however, I found that it was my most worthwhile and least expensive employee. Paying for Donor Perfect solved so many problems and made every employee's job so much easier. We didn't know what we were missing until we tried Donor Perfect.

Cons

I can't think of one thing that I really dislike about Donor Perfect. The email feature is a little weak, but we knew that going in, and there are work arounds. It works!

NP
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Nancy P.

Fund-Raising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to Use and Get Up to Speed Quickly

Reviewed a year ago

Our first year has gone extremely well. Everyone was able to get up to speed quickly. Even pitching in to help with gift entry during the busy season with little to no experience was easy. I wish there was more customization available with reporting or even some ways to build more complex filters. We may purchase Smart Analytics to move into a deeper dive with our data.

Pros

DonorPerfect is easy on the eyes. The large font makes data entry and reviewing records very easy, which is important when you are in the database most of the day. The program is pretty intuitive and very easy to navigate. Trainings are important and for the most part, very good. I like being able to run a report and click on a name or gift in the report and go directly to the donor record to gather further information.

Cons

The product's "Knowledgebase" feature is lacking. The glossary of terms in almost empty. It's difficult to find resources to solve problems or just to look up a "how to". Chat support is very helpful when you get the right person. Most are patient and very informative. As far as customization - the main complaint I have is that we have to use DP's criteria for lapsed and active donors. DP has some wonderful packaged reports, but they are useless for us because our definitions of lapsed, lost or recaptured are different. They also do not capture soft credit information on these packaged reports.

MM
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Maria M.

Religious Institutions, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Your life is easier at work with Donor Perfect

Reviewed a year ago

I have enjoyed it very much so far. It requires training, but it becomes a handy resource that helps you do your job once you understand it. Sometimes with only a couple of clicks and you will get all the information you need. It has also been vital when submitting reports for auditing and partial/annual reports. It makes my life easier at work. I wouldn't no like to imagine doing all of the work without it. I haven't found time to explore more, for instance, digging about the merchant the system uses for credit cards and debits, the fees per transaction, and if it can be used in different countries beyond the US. It also means that I am not using it at its full capacity.

Pros

DP is a system that provides a wide variety of functions and characteristics that will help any fundraiser or donor coordinator to complement their work. In addition, it is a helpful resource for any organization managing campaigns year per year and tracks and understands how well the organization is doing. In my work, managing different campaigns and using the correct filters to download reports are vital. I've found the default reports in the system very useful, especially those related to metrics (e.g. AFP). It also has provided me with the opportunity to create new ones according to our needs. We are a complex organization, and if I didn't have these tools at hand, I would have to spend many, many hours to complete a job.

Cons

Sometimes I find challenging to find information as I need to look for it with specific terms.

KF
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Keegan F.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Donor Perfect Review

Reviewed a year ago
Pros

Donor Perfect is extremely user friendly. Anyone can do basic functions like looking up a donor or adding a contact. This makes it a valuable tool for development departments.

Cons

While, Donor Perfect has come a long way in the last few years, the reporting functions still are not as strong as Blackbaud's Raiser's Edge. Also, my pet peeve is you are unable to copy a gift (which is annoying when you receive the same allocations monthly).

KB
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Karen B.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy with DonorPerfect

Reviewed 2 years ago

Overall, it's been much easier to segment our donors and personalize their experience. We feel much more confident using DP than our previous software, because it's easier to pull reports, etc.

Pros

Setting up DP was very easy and we were able to customize several field. The ability "globally update" has proven to be a very useful tool. We like the ability to customize our pages to suit our needs.

Cons

Some of the add-ons are too expensive for our organization to purchase, however, we can see how those tools would be useful, so it's a bit frustrating.

MB
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Megan B.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good decent fundraising software

Reviewed 2 years ago

Overall, DonorPerfect is a perfectly acceptable fundraising CRM database. My agency used it for over 10 years but we have recently transitioned to a new database (and having all new problems there). When we were smaller and didn't require so much data management this was a wonderful database. But now that we have so many constituents, we track donors, volunteers, inkind donors, customers, memberships...

Pros

DonorPerfect has some good capabilities and is highly customizable. The software does a good job of tracking donors and volunteers and a decent job of tracking memberships. It has all of the money (gifts, memberships, in kind donations, soft credits, etc. in one screen that is helpful). It links accounts well. The SofterWare (payment processor) was fair, easy to use and do refunds, and was able...

Cons

Our biggest con was reporting. We could run the same report (two different users) and not always get the same results. Each report was off by a few constituents. We left DonorPerfect because of this. When we did our data migration reports there were several constituents that were left off and we had to go back to our new system and manually put them in from DonorPerfect. It was the ultimate reminder...

JB
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Jessica B.

Performing Arts, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ideal CRM for Mid-Size Nonprofits

Reviewed 2 years ago

DonorPerfect offers everything we need in a CRM database. The phone app, while not offering everything you get from the full site, is more than sufficient for plugging in to get information on the go.

Pros

Donor Perfect is very user-friendly. The Quickbooks integration is vital. Constant Contact integration is a feature we never knew we needed.

Cons

There are some limitations in reporting that can usually be worked around in some way, but can feel like you're coding more than running reports. That area is less user-friendly for our older employees.

AR
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Anonymous Reviewer

Verified reviewer

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great option for small non profits that want it all!

Reviewed 3 years ago

Overall, I highly recommend Donor Perfect. It's a great system if you want a robust CRM with fundraising capabilities. I thas a lot of the same functionality you would see in larger systems like Razor's Edge, but for a significantly more affordable price point. As someone who helped implement the system, uses it daily as an administrator and user, this is a great system. We have previously used Sage Fundraising 50 and Abila Elevate, so this is a huge step up for us without breaking the bank.

Pros

Donor Perfect has a lot of pros! It's a cloud-based platform so you can access it anywhere, even from your mobile device. There are a lot of add on features available, including ReadySetAuction and Constant Contact so that you can manage events and communications within one system. You have the ability to set up your own giving pages for various events, scholarships, or specific giving appeals (such...

Cons

The system can be overwhelming for new users, especially if you don't have the paid support feature or the time to dig through their help pages. There are a lot of add on features, but they all come with a price. It can be pretty expensive for small nonprofits that only have a handful of employees or one or two people that are using the system. Reporting can be complicated and difficult even for experienced users. Events management is extremely difficult and complicated, and lacking a lot of features. We do not use it for events management as a result.

Vendor response

Thank you for the great review! I am glad to hear that you would recommend the system. :) Regards, Ellen Molon, Client Relations Specialist

ST
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Sue T.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Support is Donor Perfect's Hidden Gem

Reviewed 3 years ago

Its been terrific to have all our constituents' contact information in one place, no matter how they became connected with AutismUp. I used to spend days collecting info from various people and files in order to build a mailing list. Now it takes less than 10 minutes to export a mailing list. And its already de-duped because I've used the Duplication Removal feature in Donor Perfect. Having the ability to find (report on) lapsed donors, compare fundraising results from year to year for annual events, and create flags and fields to make any kind of grouping we want is critical, but very difficult and error prone with excel spreadsheets - they way we used to do it. Donor Perfect makes it easy!

Pros

Tech Support is fantastic! Always friendly, helpful, knowledgable. They encourage you to call with any questions, not just problems. The training videos, knowledgebase articles and online community are great for learning, but when you need an answer fast, or can't find the right search term for the knowledgebase, Support will help you learn how to accomplish what you want to do. You can reach them via phone, chat, or email.

Cons

We would love to be able to use DonorPerfect for tasks beyond donor management - for all of our program and event registrations and payments, but need more flexibility in online forms to make that practical.

Vendor response

Sue, Thank you for the great review. I couldn't agree with you more than the Technical Support team is Fantastic. They are always happy to help. Please reach out to the Client Relations Team for questions about other features and add ons for the system. The CRS team can be reached at (800) 200-3537. Regards, Ellen Molon, Client Relations Specialist

KH
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Kelly H.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The perfect software for us

Reviewed 4 years ago

Your software provides great insight on donor activity. The reporting makes it easier for me to share with the board our fundraising successes and even areas where we need to focus more efforts.

Pros

DonorPerfect provides for all your donor management needs, at a good a price. I have purchased this software for several of the organizations I have worked for and recommended it to many others I have consulted with over the years. It's easy to use and the company has always been open for client input to help better the product.

Cons

The only concern that I have ... and this is more about me than DonorPerfect .. is that I need to take more tutorials on running some of the more sophisticated reporting options. I can have 99% of my needs met with the standardized reports but every so often I need something a bit more custom. You have great tutorials, I just haven't found the time to go through them ... yet!

Vendor response

Kelly, Thank you for the awesome review of DonorPerfect. I am thrilled to read that it is the perfect software for your organization. I love that you continue to recommend DonorPerfect. Its an honor to have such loyal customers like you. Regards, Ellen Molon, Client Relations Specialist

JW
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Janette W.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great program for donor receipting

Reviewed 4 years ago

I really like the support for this software. They are very responsive when you have a problem and they have a lot of information online so you can look up your own answers and when you want to "dive in" really deep in understanding the program. If you just need to look up how to export information, you can look that up online and follow step by step. You can also customize your export of information so if you only want a name and address, you can get it in the form you want (either in excel or word). You can also add any field to that export that you desire.

Pros

I like that I can add fields on the fly and be able to report on those fields. This is great for tracking anything you want to track with your donors. I love that I can have a multitude of thank you letters ready to merge at the same time. I've worked in software that only allowed a few letters. This way, a thank you letter with receipt at the bottom to a specific campaign can come out in the same...

Cons

The first time through running year-end summaries for our donors took a bit of a learning curve to set it up the way we wanted it to display but support was very helpful when I "got stuck". In the few years I've been working in the program, that process has improved.

Vendor response

Janette, I love to read that you are taking advantage of so many of the features offered in the system. Receipting Donors quickly is important to keep your Donors loyalty and DonorPerfect has perfected the process! Like you mentioned. a multitude of thank you letters can be created and ready to merge at the same time. Thank you for the great review! Regards, Ellen Molon, Client Relations Specialist

AR
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Anonymous Reviewer

Verified reviewer

Nonprofit Organization Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Donor Perfect Review

Reviewed 4 years ago

I don't think we did a great job of tracking donor retention rates or lapsed donors before. Now with DP we are easily able to run the reports and be more proactive with those individuals.

Pros

I like that it is incredibly user friendly and easy to learn. It's incredibly helpful when volunteers are helping or new people come on board. I also love the ease of pulling reports. They have so many prebuilt reports to chose from by I can also quickly and easily create my own and even better I can edit it if I don't get it right the first time. I'm constantly learning new tricks and tools as I gain...

Cons

It's never that I don't like the system but more than I have to learn how to get it to do what I need. My brain thinks it should work one way but they have the system programmed to operate another. It's more just spending time in the system and learning all the different ways it works and can work for you. One thing that drives me out is when it logs me out. If I've been out of the program for a little...

Vendor response

Thank you for taking your time to write a review of DonorPerfect. I am glad to read you are enjoying using the system and all the different ways it has benefited your organization. The support team is always happy to help and I am glad to read about your wonderful experience when speaking the support team. Regards, Ellen Molon, Client Relations Specialist

AW
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Amy W.

Health, Wellness and Fitness, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Look no further than DonorPerfect!

Reviewed 4 years ago

Overall, I can't imagine another fundraising software being any better than DonorPerfect. The donor records management and reporting functions are very user-friendly and the logical manner by which they are organized and laid out on the website are big time-savers. DonorPerfect is a huge asset to our development team!

Pros

DonorPerfect is perfect for all my organization's software and database needs relating to fundraising. My absolute favorite thing about DonorPerfect is the excellent customer service I receive each and every time I reach out. I am sometimes asked to provide data that I'm not sure how to obtain in a time-effective manner. It literally takes a quick phone call or even an online chat session with a DonorPerfect...

Cons

I can honestly say I have not had any negative experiences with DonorPerfect. There are tiny things such as the scope of searching records that I might like to see changed, but at the end of the day, they're not really consequential. (Example: If an individual record is entered as John H. Smith, but I search for that record with the terms "John Smith", the record I'm looking for may not pop up. Broadening the search to "Smith" however, would allow me to find the record.)

Vendor response

Amy, I am thrilled to read about the value you are finding in using DonorPerfect! You made my day with the title of the review : Look no further than DonorPerfect!. I am delighted to hear you think the system is user friendly, and agree that our Support Team is outstanding! Thank you for the amazing review. Regards, Ellen Molon,Client Relations Specialist

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David F.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Robust System for the full-time nonprofit

Reviewed 5 years ago

Donor Perfect is on par with some of the top CRM programs for the nonprofit at a price point that is affordable. The training modules online are great resources and their support is top notch. I have implemented DP from the bottom up and the process was seamless and helped us create a great cultivation program. This is a system that requires maintenance and good input practices. I would place this at the advanced/intermediate level and recommend it for a NPO with a full-time development staff. If you are looking for a robust, trustworthy and scalable system this is it but be prepared to dig in deep to the training modules and in the end your fundraising programs will benefit.

Pros

Donor Perfect is one of the mainstays in nonprofit donor/constituent management and there is a reason for their longevity. This is a robust system that is more complex than some of the newer entries into the market that tout cloud, ease of use and a free website builder. I have always thought that the gimmicky add ons is kind of like a realtor staging a home and putting potted plants on warped areas...

Cons

The system is a true CRM style system and there is a learning curve so be prepared to get the training you need to be able to train staff. It is worth the investment and will benefit your revenue goals to use the system fully. One area that always was a point of initial frustration was report generation. It took me a while to fully grasp the reporting.