DonorSnap Features

DonorSnap

Contact database and donor management tools for fundraisers

4.6/5 (76 reviews)

DonorSnap Feature Summary

  • Import, manage, query and track detailed contacts records
  • Track the affiliations, relationships & activity of contacts
  • 10 types of canned report options plus DataMiner query tools
  • Write direct to database & edit with user defined fields
  • Accept payments securely with OpenEdge account support
  • Companion DonorSnap app available for iOS devices
  • Capture event & donation registrations, assigned to contacts
  • Add links for online forms to associated social media
  • Integrate forms into existing event or donation sites
  • Custom dashboard view with chosen apps specific to each user
  • Set goals to track fundraising, volunteer & event activities
  • Send donation acknowledgement emails and PDF letters
  • Author comprehensive web forms with built-in web editor

Competitor Feature Comparison

ACH Payment Processing
Accounting Integration
Action Item Tracking
Activity Dashboard
Ad hoc Query
Ad hoc Reporting
Campaign Analysis
Campaign Management
Campaign Segmentation
Communication Management
Contact Database
Contact History
Credit Card Processing
Custom Fields
Customizable Reporting
Dashboard Creation
Data Import
Data Import/Export
Document Generation
Electronic Payments
Email Marketing Management
Email Tracking
Goal Setting / Tracking
Mobile Integration
Multi-Campaign
QuickBooks Integration
Registration Management
Social Media Integration
Web Forms
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
Accounting Integration
Action Item Tracking
Activity Dashboard
Ad hoc Query
Ad hoc Reporting
Campaign Analysis
Campaign Management
Campaign Segmentation
Communication Management
Contact Database
Contact History
Credit Card Processing
Custom Fields
Customizable Reporting
Dashboard Creation
Data Import
Data Import/Export
Document Generation
Electronic Payments
Email Marketing Management
Email Tracking
Goal Setting / Tracking
Mobile Integration
Multi-Campaign
QuickBooks Integration
Registration Management
Social Media Integration
Web Forms
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
Accounting Integration
Action Item Tracking
Activity Dashboard
Ad hoc Query
Ad hoc Reporting
Campaign Analysis
Campaign Management
Campaign Segmentation
Communication Management
Contact Database
Contact History
Credit Card Processing
Custom Fields
Customizable Reporting
Dashboard Creation
Data Import
Data Import/Export
Document Generation
Electronic Payments
Email Marketing Management
Email Tracking
Goal Setting / Tracking
Mobile Integration
Multi-Campaign
QuickBooks Integration
Registration Management
Social Media Integration
Web Forms
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


6 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

DonorSnap Feature Reviews

25 reviewers had the following to say about DonorSnap's features:

Stacey Anick

I can't say enough about the DonorSnap program itself and the staff behind it. Simply amazing!!!!

2018-05-15

Easy reporting Easy data entry Duplication Management Website Integration

Pros

I manage a number of databases for various nonprofit clients across the United States.

Cons

To be honest, I can't say that anything is really a con to me. The DonorSnap team is continually coming out with additional features to enhance an already great system. All the while, keeping the price extremely affordable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dick Males

A great platform for non-profit contact management (general contacts, members, donors, pledges,etc)

2010-12-23

DonorSanp is super. We selected it instead of trying to develop our own DBMS. Everyone at DonorSnap has been great to deal with, starting with sales to technical support. I have recommended DonorSnap to other affiliates and non-profits. I recommend it enthusiastically.

Pros

User added and defined lists allow easy tailoring to a specific organization. 5. Import/Export with Excel allow easy spreadsheet content import and export. 6.

Cons

(This is available for Import/Export but not for manually entered data.)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from DonorSnap


Online Forms are now available at no extra charge for all DonorSnap users. The system allows the user to create and edit an unlimited number of forms without going through DonorSnap staff.

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Patrick Price

Excellent Product for Smaller Nonprofits

2010-05-25

Highly recommeneded for smaller nonprofits seeking a great online donor management software system.

Pros

One of iit's greatest features is the level of flexibility possible through user-defined fields. In addition, DonorSnap staff have always be willing to hear my feedback about the product and strive to do what they can to improve it.

Cons

The system needs to be able to query via donation information more readily, be more diverse in how its reports are produce, have the capacity for merged queries, and have standard development tools such soft-crediting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from DonorSnap


The new version of DataMiner Platinum should resolve the query richness and merged query issues.

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Terry Houston

Why I love DonorSnap

2014-12-08

Pros

The ease of data entry, custom fields, and reporting make it, well, a snap.

Cons

They have to enter credit card info for each one separately.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering DonorSnap

Take the tour that is on the DS website. If this doesn't provide you with enough info, call DS. They will go over the demo with you.

Source: Software Advice
Helpful?   Yes   No
Read more
Megan L

Exactly what we needed at a reasonable price

2013-08-30

We now have several volunteers entering data and running reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Adele gavin

Excellent Program for tracking donations and volunteers

2018-12-05

I used DonorSnap for about 3 years to manage volunteers and donors at the homeless shelter where I worked.

Pros

It's great for a non-profit to track contacts and all donations and volunteer hours and form a list from which many types of reports can be pulled.

Cons

It would be nice to be able to generate an email list right from the program without having to go through a third party like Constant Contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DonorSnap


Adele, thank you so much for the praise! We're very pleased to hear how DonorSnap has helped increase the organization and efficiency of your nonprofit.

I think you will also be pleased to hear that we added a mass email tool to DonorSnap earlier this year. It is included with all subscriptions. Email us at support@donorsnap.com and we'll walk you through it.

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Jeanne Dimmick

This database does everything you need for a low price

2017-04-28

We can quickly and easily generate reports of all types - no limits on customizable reports.

Pros

I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines.

Cons

One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Dingwall

DonorSnap is a great value!

2010-12-07

I recommend DonorSnap to any nonprofit professionals looking to upgrade their donor/volunteer management systems.

Pros

The mail merge feature and ability to process multiple acknowledgement letters simulaneously is very straightforward - all staff and volunteers find it easy to use.

Cons

Lack of an instructional manual made learning the system a little difficult, but their how-to videos embedded in the database help.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Celeste Green

Great solution for small nonprofits

2018-09-07

Pros

We use DonorSnap for tracking donors, volunteers, and participants in our programs.

Cons

The report features are very robust but not always intuitive to set up and run.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurel Gould

New User - Pleased so far with initial implementation

2011-10-12

We'll know more about how it meets our needs as we enter additional types of contacts like volunteers and other donors.

Pros

We are hoping to enter volunteers information and other types of donors.

Cons

We are not using the mailmerge feature, and setting up renewal letters and labels from within DonorSnap was not really intuitive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Floyd Reinhart

It does the job and I love it!

2010-05-26

For its price and ease of use, it can't be beat.

Pros

Easy entry of data.

Cons

Could use a few more user definable choices on how screens are laid out as I don't use all the fields.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jill Walsh

Being a new user, the software has been fairly easy to understand and use.

2017-11-15

Already provided

Pros

It is reasonably easy to design reports and customize fields in order to gather data for reporting purposes.

Cons

Would like easier functionality regarding product fulfillment and tracking inventory.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula Bellemore

New to DonorSnap and feeling great!

2011-09-30

I can update donor records quickly, from anywhere, and the program is so intuitive my staff and volunteers have picked it up very quickly with little anxiety.

Pros

As a small regional land trust I love that my donor database is online.

Cons

There were only one or two hiccups with the conversion, not in the migration, but because ebase and DonorSnap have different ways of tracking data (payment type, for example).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Carol Hill

Simple. Flexible. Powerful!

2012-07-18

If you are a small non-profit, this is the most comprehensive, flexible, and cost-effective tool to use, bar none.

Pros

Kudos on a tool that is well-built with flexibility to accomplish all of our fundraising tasks: events, major donor cultivation, grants, volunteers, mailed donations, and online donations.

Cons

The standard reports aren't as robust as I've seen in other tools, but the customized reporting tools are very easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John Bradshaw

Stellar customer support

2010-11-12

I've worked with a variety of donor management software packages over the years.

Pros

The combination of high functionality, flexibility, affordable pricing and incredibly attentive customer service makes it the key choice for any nonprofit, whether starting a development department from the ground up or revamping an already-flourishing database.

Cons

I have encountered no drawbacks to using DonorSnap.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dru Seward

Low Cost - High Efficiency

2013-05-02

We are a small fundraising organization/alumni association that had previously been working with Access and Excel spreadsheets to keep track of people and donations.

Pros

Report system easy to understand and manipulate. Importing original data was a smooth transition.

Cons

I would like to have them entered differently so that they don't look like regular, dollar donations in reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
George D Sutcliffe Jr

Fantastic! I went from 0 to full speed in no time! Best decision I made last year.

2018-04-06

Pros

Ease of use, functionality, ease of transferring data from the old records, tremendous support and quick response time.

Cons

For twice the cost you can not find a better management tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from DonorSnap


Hi George,

Thank you for the great review! We appreciate your business and support.

DonorSnap

Read more
Laura Carter

Donor Snap was easy to set up. Customer support was right on it, and with us every step of the way.

2018-01-12

We were able to establish a CMS for our organization with ease and reasonably priced.

Pros

Features such as being able to set up a donate button for our website and connect with an existing Constant Contact account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula Mondino

Awesome Database!

2016-09-27

I've been using DonorSnap since June and I just want to say how AWESOME this database is! I used GiftWorks for 4 years and DonorSnap is so much more simplified and easy to use.

Pros

It is well organized. Each contact is accessible by multiple tabs at the top so you don't have to leave the screen and go back and forth.

Cons

It would be easier if they were synced so when a contact is added to the database it automatically gets added to Constant Contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering DonorSnap

Overall, it is very easy to use and I would definitely recommend it.

Source: Capterra
Helpful?   Yes   No
Read more
Roxanne Jacobs

For a small non-profit on a budget

2019-07-09

I used it for a few months, then went to back to a program I used in the past. It is not a bad program just not the right one for my organization.

Pros

The conversion process went very smoothly and the price is inexpensive.

Cons

The reporting systems wasn't as easy as some other programs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alice Hudson

Unfriendly Experience

2016-09-26

Pros

Remote access (although not mobile); Low cost compared to other products.

Cons

There were many more "No, you can't do that"s in the training than I expected knowing that it is a low-budget database, and reports promised during sales pitches were not available once the contract was signed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

1/10

Recommendations to others considering DonorSnap

Seek out reporting features that are real-world required--pulling multiple reports and heavily relying on excel is unproductive and goes against the purpose of a donor database.

Source: Software Advice
Helpful?   Yes   No
Read more
Reggie Coles

Donorsnap is by far the best Donor Management Software program we have ever used.

2018-06-14

Pros

Offer a mobile app for iPhone.

Cons

Mass updates are a little bit cumbersome by requiring information to be exported to Excel, updated and then imported back into the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Gail Piper

DonorSnap is a great toolbox for our nonprofit.

2018-04-13

Pros

It also interfaces with other programs (eg Constant Contact). And, there are links to "help" or "instructions" on every screen should you need it.

Cons

There is a little bit of a learning curve involved to get up and going with some of the tools (eg reporting). But, as I mentioned in the "pros" area, there are many "help" and instructional tools on every screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Susan Vandergriff

DonorSnap is great!

2016-11-04

We use DonorSnap not only to manage donations but our volunteers as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dru Seward

DonorSnap Easy & Efficient

2015-03-17

Pros

Throughout the short time that we've been with DonorSnap, they've thoughtfully added some popular features like credit card interface, the ability to quickly upload individual demographic info solicited from a form on our website, and mass email capabilities to save on postage.

Cons

I wish there was a better way to show "InKind" donations on a report. Currently, they look the same as a cash donation.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering DonorSnap

If you're looking for a company that listens and genuinely wants to meet your needs, then DonorSnap will not disappoint.

Source: Software Advice
Helpful?   Yes   No
Read more