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DonorView Features

Features Summary

Functionality

4.3

/5

118

Total features

76

4 categories

DonorView features

ACH Payment Processing
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Application Management
Attendance Management

Common features of Membership Management software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Application Management
Attendance Tracking
Committee Management
Communication Management

Price starts from

166

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

118

Price starts from

166

Per month

Total Features

76

Unique features

  • Segmentation

  • Member Accounts

  • Committee Management

  • Event Calendar

Functionality

4.5

/5

1.1K

Price starts from

0

Per month

Total Features

76

Features in Common

48

Unique features

  • Document Management

  • Small Group Management

  • Campaign Planning

  • Image Library

Functionality

4.3

/5

1.2K

Price starts from

125

Per month

Total Features

84

Features in Common

58

Unique features

  • Donor Discovery

  • Surveys & Feedback

  • Administrative Reporting

  • Monitoring

Common DonorView comparisons

Reviewers who mentioned features said:

MG
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Melissa G.

Education Management, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Software with Ease

Reviewed 4 years ago
Pros

I like this software for the online auction section that can be included with events. The ease of function for closing and charging all at one time has help simplify the process. The email and text notification feature is extremely helpful to inform those that they have won and auction item. Merging records is extremely easy in DonorView and editing information in a donor record can be completed with ease.

Cons

What I like the least is if someone creates a new record when bidding on an auction and they are already in our system it creates a duplicate record. This is extremely frustrating that it can't pick-up and recognize this and ask them a few questions to avoid the duplicate record process.

NH
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Nicole H.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User friendly and tailored reports

Reviewed 4 years ago
Pros

Tailored reports make this system great and usable for all organizations. Being able to keep credit cards on file and charge them over the phone has been amazing during Covid. The customer service and help in our transition to this software was great!

Cons

The software isn't great for online events but worked well for in person donation events

KH
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Kim H.

Human Resources, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Do NOT use

Reviewed 3 years ago

It has been horrendous. In three months, I have put more hours into trying to teach myself this platform, than I spent inside my old platform which I used for 15 months. When you email for help, they get back to you with screen shots and links to articles- very rarely could I get a real person to sit down and talk with me over the phone so I could adequately explain my issues. And it became clear...

Pros

The marketing brochure and videos made it look amazing and super easy to use.

Cons

The "training" that was offered. I have paid for onboarding and did NOT receive it unless it was the link to several "overview" videos for each of the modules. Or maybe the consider my training/onboarding to be the repeated links they would send me to their "Support Site". Here, I could find hundreds of questions related to my topic which I then had to hunt through to see if I could find my particular question- and it usually wasn't there. The majority of my questions were one-off's specific to my company. I can only stress that had this company taken the time to thoroughly onboard/train me, I think I would have really enjoyed the product. As it is, my experience has been miserable.

LM
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Linda M.

Higher Education, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The three E's: Everything, Easy and Enjoyable

Reviewed 4 years ago

My overall experience with DV have been phenomenal. Before DV, it took about 20 hours a week to enter gifts and get out acknowledgement letters, but with DV it takes just a few hours each week. Plus the letters are automatically attached to the donor's record. When pulling reports before DV, it took someone who knew how to word the "query" correctly, but now anyone can easily pull a report by simply selecting the button which indicates which criteria they prefer. As for email blasts, I have found DV to be just as easy as our previous provider, but much less expensive.

Pros

There are several reasons why we chose DonorView (DV) as our CRM when making the choice to switch platforms. The first being that DV offered everything in one system. Previously we were using one software for email marketing, one for event management and one for our CRM. Although the CRM we were using did offer event management and email marketing it didn't meet our needs and didn't offer connection...

Cons

I haven't found anything that is missing from this CRM. We have only been using less than a year, and when I think they are missing something, I call about it and they show me where I can do what I want.

MG
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Maren G.

Performing Arts, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Donorview was a HUGE upgrade from many systems into just one!

Reviewed 5 years ago

Donorview has made some great modifications based on our suggestions and has worked with us to create affordable personal solution when we really needed it. They are super quick and response to helping probelm-solve and understand the system.

Pros

We moved our database from a FileMaker system which was customized for us but was OLD and was housed on a harddrive instead of the cloud. Additionally, we used an email software, event software, an application/forms software and paypal and NONE of the programs talked to one another. All updates to the database were manual and time consuming. When we moved to Donorview it was such a breath of fresh...

Cons

Donorview has an incredible breadth of functionality that is hard to find all in one software. If you analyze any one of these features by itself (event ticketing, email marketing, surveys etc) there is a bit less functionality and is less user-friendly than if you paid for any of those items individuallyl on their own. (For example, our old ticketing software gave us a few more options and was a bit...

KS
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Karen S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Makes my life easier

Reviewed 7 years ago
Pros

I really like DonorView. There was a bit of a learning curve but you will have that with any new software. Any time I have questions or problems, they have been very quick to answer or to figure out what is causing the problem (and sometimes even letting me know that the problem is me). My biggest problem was figuring out the report function (I still have some problems but again I just send an email...

Cons

With our previous software our donors could be listed as a married couple but with DonorView (as with other softwares we looked) at each person is an individual and then put into a relationship. Not only did it significantly increase our donor base but it just didn't work for us so I ended up merging the married couples together to create one donor instead of two. It would have been nice to have that option of keeping them a married couple at the beginning of our conversion so that I wouldn't have had to do all the merging (which took quite a bit of time).

TJ
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Tammie J.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Donorview and Non Profit Usage for Donor Management

Reviewed 3 years ago

Overall experience - I am more efficient in my job (with the exception of the mailmerge feature) - and therefore able to be about the other many tasks that come with the job I have at The Mission.

Pros

I like the ease of use. We used to have a different software that you almost needed to be a programmer to understand how to run simple reports. Donorview makes reports very easy and is easy to train new users on how to use the software as well.

Cons

The mailmerge feature for thank you letters ....

MG
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Missy G.

Nonprofit Organization Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software - so much functionality, great quality for the price, excellent customer service.

Reviewed 7 years ago

We are able to keep our database clean, consistent, and reliable. It is easy to use for all levels of experience and the capabilities of the software are enormous. We love how easily it syncs to our website as well as the ease of reporting to members of the staff.

Pros

I just started using the software within the past year. It has been an easy transition and continues to be as I ask for help with certain areas and suggest improvements. I find the customer service team always timely and knowledgeable. I look forward to increasing my knowledge base with the software as I continue to use it and gain better use of the overall functionality. I appreciate all the time that the team has put into cleaning up our old data to make it work for DV.

Cons

The only suggestion for improvement would be to make the mail merge templating easier to use. I find it difficult to format a letter, especially because I have no experience with HTML. I would prefer to either copy and paste from Word with it working perfectly the first time. I feel as if I always have to do a trial run with a new letter and adjust accordingly.

PC
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Philip C.

Performing Arts, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Robust Donation and Donor Management tool

Reviewed 3 years ago

Overall, it's a robust system with a lower learning curve for organizations looking to use a CRM and Donation system for the first time.

Pros

The ability to be up and running immediately was key. Integration of our date from another system was pretty seamless. Taking online donations, tracking contributions, keep track of donors and managing their information is pretty easy with DonorView. Customer service is very responsive to emails, and will jump on a call if you require assistance.

Cons

Their pricing could be a little easier to understand. While they have a lower price for smaller non-profits like us, their overall pricing is tied to the number of donor records you have, so we ended up back at a much higher price than we started with. They also have unique pricing for different features within the software, which aren't clearly defined.

BK
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Bryan K.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do your homework...this one is frustrating!

Reviewed 3 years ago

It does not live up to the hype that the sales team sold us on.

Pros

We were "sold" on all of the great features and that it had an online auction portal.

Cons

It has been buggy and problematic since day one. There are NO data formatting restrictions, so you are going to get data in multiple formats. Junk in...junk out...very unprofessional look. No way to control that...and they don't seem to care about it either. Data pulls are inconsistent. You may tag something in a "Category" and then try to print using that tag, and not all of the tagged items will be pulled on the report. This is a disaster if you are trying to steward donors (and ones are left out). I have to login twice each time when I start. It glitches the first time almost every time. In the afternoon, the site gets VERY sluggish. I honestly would NOT recommend you go with DonorView...too many issues.

DB
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Deb B.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Technology Platform

Reviewed 3 years ago
Pros

#1 Customer Service - Donor View embraces a service mentality that results in outstanding customer satisfaction. #2 Innovation - Donor View understands our non profit business environment and works with us to create effective processes.

Cons

The integration did take a fair amount of time and I was not part of that process . As a user the software training provided by DV was excellent. DV is not without it's problems. But in my opinion as one user - DV focuses on customer relationships so that our organization does not lose revenue, it seems like everyone that I have interacted with at DV is committed to viewing their operations from the customers' perspective.

MM
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Megan M.

Accounting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent customer service

Reviewed 4 years ago

We are able to maintain better records and save time with tax acknowledgements by using DonorView. It enables us to have a singular, cohesive database for donors, volunteers, and board members. It also allows us to easily conduct membership and event sales on our website. We are looking forward to utilizing additional features in the near future.

Pros

This company has some of the best customer service that I've ever experienced. They are always willing to help rectify or explain any issues that we run into. Overall, it integrates smoothly with QuickBooks Online.

Cons

Creation of events should force you to map items for accounting, as we've run into unmapped new events causing sync problems. We've also run into issues with DV sending data to QBO in micro details instead of being able to roll into a singular sales receipt. Hopefully, this will be one of their future feature updates.

SL
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Sarah L.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Software + Awesome Staff!

Reviewed 7 years ago
Pros

The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year!

Cons

I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs.

CR
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Cindy R.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value for the cost plus attentive staff and excellent customer service!

Reviewed 4 years ago

We are able to have a donor-centered fundraising approach, which is essential for our philanthropic culture!

Pros

Having all donor information in one spot with donation to donation tracking, reporting, and communication options. Many capabilities within this one aspect of the software

Cons

We have not integrated with QuickBooks yet. We used online auction with mobile bidding in its early stages and there were some hiccups - fortunately the Donor View team made some updates and we are very excited to use it again and again!

KO
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Kathy O.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We enjoy using Donor View

Reviewed 3 years ago

Was easy to work through and love the instruction videos

Pros

The events are very thorough and concise.

Cons

Would like in memory to be on every aspect, such as events.

AM
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Adale M.

Fund-Raising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I use DonorView to track donations, pledges & event RSVPs for both one-time and on-going patrons.

Reviewed 7 years ago

I like the event campaign features.

Pros

DonorView has a log of functionality that is customized to my organization's needs. The customer service is friendly and timely.

Cons

I have a lot to learn about DonorView's functionality. I have records that are associated with an organization, but I also need to use the data to address individuals that are associated with the organization. This has been difficult to manage when I export the data to send correspondence to the organization/donors. As our donor base increases, this will be more difficult to decipher. DV charges 5% for online credit card transactions. This is higher than average. I am currently exploring other options for this functionality.

SS
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Sarah S.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have worked with Paradigm, Sage, and Donor Perfect. DonorView is my favorite software to date.

Reviewed 7 years ago

This is very easy to use.

Pros

I really like DonorView. It is a vast improvement over our previous donor software. The one thing I wish it could do better is filter more easily. Although, that may be a user error more than anything. However, anytime I have a problem or question, I get a helpful response very quickly.

Cons

I wish that DV was easier to read on my mobile phone. It doesn't seem to be very mobile friendly to me, at least on my phone. I also wish that the mobile payment was set up for android.

MC
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Maryanne C.

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I find the functions of Donorview an excellent choice for our 501c3. It

Reviewed 7 years ago
Pros

It has made donation recording and reporting so easy. I can manage our database easily and it's made doing mail out's much simpler. I can track who is opening and reading, how many times. The software is multifunctional and I like having all those options in one place. The support team are always quick to respond to any questions I might have. I'm still working hard on making full use of all that Donorview has to offer us.

Cons

Some of the reports are not intuitive to run, I've had trouble getting out the reports that I wanted, also running out a mailing list. I know keep a master mailing list outside of donorview, and have to update that address list in two places. I've had some trouble building templates for marketing emails. I wish there were more variations on building blocks for emails.

GH
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Georgia H.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great price for Donor management software.

Reviewed a year ago

Super quick support when needed - quick replies whenever we are needing support.

Pros

I like the email templates and the ease of sending out mass emails to donors.

Cons

The software feels a little outdated and can be slow when creating email templates for mailouts. I also feel like the website and donor pages could be updated for a more modern look and feel. User-friendly but could be improved.

EA
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Ericka A.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product! Amazing customer service!

Reviewed 7 years ago

Having our data in one place and so searchable. The reporting feature is fabulous and the peer to peer works well!

Pros

We've been live with Donor view for a couple of months but it's already made our event planning and execution so much easier. We also employed the peer to peer for our most recent fundraiser and it worked quite well, as both an administrator and user it was simple and effective. Not to mention it's the first time we've had all our data in one place, which is just awesome! I also can't say enough about the customer service! It's swift and always helpful.

Cons

No cons were added to this review

EE
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Emily E.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DonorView a perfect fit

Reviewed 7 years ago
Pros

DonorView has been wonderful-- the customer service is some of the best I've ever encountered and the platform is exactly what we were looking for.

Cons

The email functionality is good, but not as user friendly as Constant Contact. It's worth it though, having all of our databases in one system.

AW
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Angie W.

1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DonorView review

Reviewed 7 years ago
Pros

Keeps track of our donors and all their information, you can run reports, make reports into excel spreadsheet.

Cons

Sometimes it can be a little slow when you are putting in the information. I wish it had a prompt that would let you know if you have entered the same donor twice.

PN
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Patty N.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great to work with this company. This is the first donor management software we have purchased.

Reviewed 7 years ago

Getting rid of trying to track donors and donations on an excel spreadsheet.

Pros

Very easy to use. Love the reports generated from event management and peer-to-peer which are automatically sent. Appreciate that suggestions are readily accepted and software is continually updated.

Cons

Better communication when updates are made so that you are aware of what the new features are and how they work within the modules.

CP
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Christine P.

Nonprofit Organization Management, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent All-In-One Solution for Event Management and CRM

Reviewed 3 years ago

The support team has been very responsive. I would always get a response to my question within the next business day. And I had quite a few questions in the beginning as I was learning the system! The training videos were also quite helpful.

Pros

We use DonorView for our annual golf outing. DonorView has everything all in one system - CRM, mobile auctions, online registration, event management, text messaging, email, etc. All at a reasonable price. I don't have to work with multiple systems, or export/import data, because it's all right there. I did a lot of research and could not find anything similar. In fact, I had other non-profit software companies tell me that a software solution that combines CRM and event management doesn't exist. I'm happy to say that it does!

Cons

My biggest con is that the mobile app needs some work, as we had issues with it at our event. Also, as with any software, there are always new features and things you wish it would do. For example, I would like to be able to do partial payments for sponsorships and from multiple constituents. The DonorView team seems open to new feature requests. And for the most part, the software is quite robust.

GS
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Gary S.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finding the right tool at the right price

Reviewed 4 years ago

It was an easy to get Sales involved in several meetings as not all the players were available at the same time. The cutover was a breeze and they even went above and beyond our expectations when additional data needed to be transferred across networks. After 2 years, DonorView is still welcoming our input and looking to enhance their system. This product is easy and cost effective for us.

Pros

Customer Support. Some people think Customer Service occurs only when you purchase a product but actually it starts when the product is first introduced. How well the team responds to your questions and offer real solutions tells a lot. Are they willing to answer same questions over and over. Then as soon as the transfer of data occurs, how quick will they respond. DonorView is excellent in this area while meeting the needs of our business.

Cons

While there were a lot of options editing written communication, some options I was used to were not there. However, through their Customer Service and Support Team, those deficiencies were enhanced to meet our needs. Great job listening to customer.