eTapestry Features

eTapestry

Fundraising management software for non-profits

3.86/5 (178 reviews)

eTapestry Feature Summary

  • Electronic payment options
  • Dashboard of data
  • Scorecard of donors
  • Manages various forms
  • Email marketing
  • Users can login through mobiles
  • Receipt generation
  • Mobile donations
  • Gift management
  • Event management
  • Donor database
  • Online donations
  • Matching donations
  • Campaign management
  • Event management

Nonprofit Feature Comparison

Most popular features of all Nonprofit apps

API (28 other apps)
Access Control (29 other apps)
Activity Dashboard (35 other apps)
Activity Tracking (22 other apps)
Attendance Management (34 other apps)
Automatic Notifications (22 other apps)
Automatic Reminders (25 other apps)
Communication Management (26 other apps)
Contact Database (37 other apps)
Credit Card Processing (33 other apps)
Custom Fields (35 other apps)
Customizable Branding (25 other apps)
Customizable Reporting (31 other apps)
Data Import/Export (35 other apps)
Electronic Payments (35 other apps)
Email Integration (26 other apps)
Mobile Integration (26 other apps)
Recurring Billing (23 other apps)
Reporting & Statistics (32 other apps)
Third Party Integration (25 other apps)

Competitor Feature Comparison

eTapestry Feature Reviews

25 reviewers had the following to say about eTapestry's features:

Jessy Richardson

Very expensive for the same functionality as other softwares

2017-09-13

Not happy with this product.

Pros

Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base.

Cons

Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kelly Marshall

eTapesty

2016-11-17

After struggling with several different databases, we are so glad to have finally found a perfect fit and "new member" of the team!

Pros

reporting, ease of use, integration with our website, goal reminders, etc.

Cons

nothing at all! : )

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering eTapestry

Be sure to go through as many of the trainings as you can. Their training programs are tremendously helpful when setting up your new database!

Source: Software Advice
Helpful?   Yes   No
Read more
Amber Holloway

Good for Database Management, Poor Communications Tools

2016-11-14

I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools.

Pros

Entire system is very easy to learn no matter the experience level Managing donor records and online gifts is very easy Reporting and query tools are easy to use even for those without a lot of experience building queries clean, user-friendly interface excellent customer support simple data entry & gift processing online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering eTapestry

My advice is to really think about what you want to use eTapestry for before purchasing. If you are using it for contact and donor management and online gift processing, I would consider it, as it is extremely easy to learn and use. If you want the tool to also be your email marketing tool, I would suggest requesting a detailed demo on the communication tool and analytics and ask a lot of questions regarding what you need it to do. To me, it seems eTapestry has not invested much in this area, as I have not noticed any new templates or feature improvements since I began using it two years ago. Be very thorough when asking about ongoing maintenance costs and think carefully through how often you will need changes to giving pages, how many records you plan to have, etc as these all impact the total cost.

Source: Software Advice
Helpful?   Yes   No
Read more
Spencer Powell

Slow loading times, yet valuable, helpful, and easy to use

2018-04-30

The benefits that I get from eTapestry is a giant database that can easily access each user by using a simple 1 to 6 digit entry recognition.

Pros

This sort of number-orientation makes the software much easier to integrate for importing data, especially when importing hundreds of account updates and journal entries at a time.

Cons

When attempting to enter a gift or a journal entry from that person, there are 2 additional loading buffers of 3-5 seconds depending on the activity within the company at that time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandy An

Customization is both a pro and con

2017-07-17

Pros

Tracking soft credits; linking soft credits to hard credits.

Cons

Many past development staff led to variations of historical data inputs--this is where the customization makes tasks difficult.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I've used eTapestry for five years.

2018-06-26

Pros

It's almost infinitely customizable and is pretty powerful.

Cons

The software is stuck in the 1990s in terms of its design and technology.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Aimee Florez

We use this software to manage the donors, supporters, volunteers, etc. for our non-profit.

2018-05-12

It a good, basic tool for housing all of your client, customer or supporter contact information and activity.

Pros

Its an inexpensive way to manage donor and supporter activities. It also allow us to bulk email and communicate to our audience.

Cons

You basically have to get with your team (or those responsible for entering data) and decide how to use their established categories to fit the data you want to collect in order to have it be consistent for each person's information that you enter.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Franklin Cleaveland

eTapestry works for us!!!

2018-03-05

Pros

Easy to get started, holds all our historical data, functional for our entire team.

Cons

Want a functional mobile version for "on-the-go" access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ruth Rios

The best CRM around for small to medium orgs!

2016-10-06

Costs are the lowest and provides the most well rounded and customizable options.

Pros

Easy to use. Integrates seamlessly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering eTapestry

I checked out six other CRMs before choosing eTap. Save yourself the leg work and trust that blackbaud's eTap CRM is the best option.

Source: Software Advice
Helpful?   Yes   No
Read more
Janette Layton

Seven years of great experience and support

2014-09-08

Pros

The database is very customizable.

Cons

There are a few areas where I have had to figure out my own workaround to get what I needed. The responsiveness to problems was superb during my first few years using it. The last few have not been as quick as before, but they still have great customer service.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering eTapestry

You need to go through the recorded training videos. You will understand the system better, get better use of it, and be much less frustrated as you learn it. Once you have gone through the recorded training, sign up for classes in the areas you need the most. Freshman orientation is great! Even after seven years of use, I still picked up some tips that I had either never heard or forgotten.

Source: Software Advice
Helpful?   Yes   No
Read more
Kerri Schlottman

Streamlined Fundraising Support

2018-04-10

Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Pros

The auto reminders and calendaring are super helpful.

Cons

The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Diana Kohler

Frustrating with a long learning curve

2017-08-11

Pros

It's easy to export data.

Cons

I find myself spending a lot of time running queries, then exporting them to Excel to manipulate the data to prepare something I can share with the ED and Board.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
Read more
Emily Jagger

ETapestry Review

2017-02-24

E Tapestry is a great all around donor database although it has some service downfalls.

Pros

I really like the dashboard. It makes it easy to find what you're looking for and see a recent history of actions.

Cons

Reports are a bit tricky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Allison Bradshaw

eTapestry Is A Great Product!

2014-01-17

Pros

We receipt over 50,000 gifts annually. eTapestry saved us with their automatic pledge and recurring gift schedules with credit cards and EFT.

Cons

I miss the old days of eTapestry when they were their own, small company. Although Blackbaud has allowed them to advance in some areas, I miss some of the small company touches that used to be there.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering eTapestry

If you hate your current database, you will love eTapestry. If you're looking for a way to process gifts in a quick and easy manner, this is a great database. If you need to be able to manage a database that is constantly changing and need to add new fields, codes, etc. without waiting weeks to go through an administrator, this is a great database. If you need to run reports and mailing lists without going back to college for a computer science degree, then eTapestry will be perfect for you.

Source: Software Advice
Helpful?   Yes   No
Read more
Sonya Tyler

eTapestry is the best tool I've seen for donor management

2014-02-13

Pros

eTapestry has changed our entire process with donor management by allowing us to communicate more effectively and efficiently with our donors.

Cons

The only drawback is the complicated reporting system that I have a hard time getting used to.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering eTapestry

I would suggest talking to someone that has this product to get a feel for what all it can do. Sometimes one-on-one discussions can tip the scales for "hands-on" experience. It would be helpful to learn how your business can best use the features that are available.

Source: Software Advice
Helpful?   Yes   No
Read more
Heather Garcia

I love eTapestry!

2018-03-01

eTapestry is a great product for start ups and smaller non-profits. Going to the training is very helpful for getting the big picture for functionality, however, the online training options are so helpful that if you can't go to the live training, you still have everything you need at your fingertips.

Pros

I love the user-defined fields so we can track anything we want.

Cons

I do see that eTapestry doesn't have the full functionality that the Raiser's Edge has, however, they are minor issues, and easy enough to work around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Robyn Moeller

ETapestry for NonProfit

2018-04-12

Pros

The specialist worked with us to make sure all the data was correct and matched or improved upon how it was organized. The process also helps you become familiar with the software.

Cons

We stayed with Constant Contact, but there are good integration features with eTapestry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sarah-Kate Sharkey

eTapestry at CASA of Lane County, a mid-sized nonprofit

2014-08-18

Pros

We have found every feature to be user-friendly and highly customizable. The customer service support has been excellent at every step of the way.

Cons

So far, we have no complaints at all about eTapestry or Blackbaud.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering eTapestry

Make sure you spend plenty of time walking through the test database and getting all your questions answered. The attentiveness of customer service is also a very important factor.

Source: Software Advice
Helpful?   Yes   No
Read more
Mary Kling

Miserable and impossible

2017-12-21

I would not wish this donor management system on my worst enemy.

Pros

It already has all of my data in it. That is literally the only good thing I can say about it.

Cons

Its impossible to run reliable reports, even their own support people can't tell me how to get the data I need out of their system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Nathan Hand

Decent donor software for medium-sized nonprofits

2016-11-04

'Entirely customizable' means you have to build your own systems within.

Pros

Customer service

Cons

Old design, clunky, not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Lillian Robles

Just getting started but have gotten all the help I need to get going.

2018-03-01

Everyone has been very helpful in getting me started with the product.

Pros

e-Tapestry is easy to learn and use.

Cons

It seems like I will not be able to view the activity of all users on my team in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Karen Price

Overall a good starter CRM

2017-12-05

IF you use their system, you should really consider using their payment processing as well.

Pros

If you haven't used a donor database before, this is a good beginning system.

Cons

Their reporting and querying system is not great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Meredith Breedlove

eTapestry Review

2016-11-30

I manage all of the donations that my non-profit receives and use eTapestry to assist in that process. It was a little difficult to navigate at first.

Pros

Easy way to track contact information for donors, Endless reports that can be created in relation to donations, Great customer service

Cons

Not the most user friendly to someone who isn't great with technology, Some functions within tracking donor's and their donations are complicated, Limited personal fundraising options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering eTapestry

Contact eTapestry support with any questions you have! They will email you a copy of your transcript and send over detailed instructions if needed. They always helped me out and never made me feel silly for asked so many questions!

Source: Software Advice
Helpful?   Yes   No
Read more
Karen Tuecke

Highly recommend eTapestry for your fundraising software. Absolutely worth the money.

2017-06-07

Easy to set up queries, fast reporting features and an increase of donations because we have more time to focus on the donor and not the software.

Pros

We have almost 7,000 records in the eTapestry database. We found for queries, reporting and lists we are able to create these quicky to return the information we desire.

Cons

Our organization does not have anything negative to say about eTapestry. The service is fabulous and so is the product. We wish it were a lower cost, but feel we get the value out of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tasha Gibson

Great product for small nonprofits

2017-11-08

I really enjoy eTapestry and find it to be very robust and helpful for fundraising and general database activities.

Pros

Lots of features that are useful to track donors, events and communications Superb customer service Actually kinda fun to use

Cons

Looking forward to more customization opportunities in forms Wish there was a way to delete accounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more