Blackbaud eTapestry Features

Blackbaud eTapestry

Fundraising management software for non-profits

3.81/5 (210 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alumni Management
Auction Management
Authentication
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Collaboration Tools
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Electronic Payments
Event Management
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Mail Merge
Mailing List Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Search/Filter
Social Media Integration
Summary Reports
User Management
Volunteer Management
Web Forms
Learn moreCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alumni Management
Auction Management
Authentication
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Collaboration Tools
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Electronic Payments
Event Management
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Mail Merge
Mailing List Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Search/Filter
Social Media Integration
Summary Reports
User Management
Volunteer Management
Web Forms
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alumni Management
Auction Management
Authentication
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Collaboration Tools
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Electronic Payments
Event Management
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Mail Merge
Mailing List Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Search/Filter
Social Media Integration
Summary Reports
User Management
Volunteer Management
Web Forms
Visit WebsiteCompare App

Blackbaud eTapestry Feature Reviews

25 reviewers had the following to say about Blackbaud eTapestry's features:

Amber H.

Good for Database Management, Poor Communications Tools

2016-11-14

I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools.

Pros

Entire system is very easy to learn no matter the experience level Managing donor records and online gifts is very easy Reporting and query tools are easy to use even for those without a lot of experience building queries clean, user-friendly interface excellent customer support simple data entry & gift processing online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering Blackbaud eTapestry

My advice is to really think about what you want to use eTapestry for before purchasing. If you are using it for contact and donor management and online gift processing, I would consider it, as it is extremely easy to learn and use. If you want the tool to also be your email marketing tool, I would suggest requesting a detailed demo on the communication tool and analytics and ask a lot of questions regarding what you need it to do. To me, it seems eTapestry has not invested much in this area, as I have not noticed any new templates or feature improvements since I began using it two years ago. Be very thorough when asking about ongoing maintenance costs and think carefully through how often you will need changes to giving pages, how many records you plan to have, etc as these all impact the total cost.

Source: Software Advice
Helpful?   Yes   No
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Mary K.

Miserable and impossible

2017-12-21

I would not wish this donor management system on my worst enemy.

Pros

It already has all of my data in it. That is literally the only good thing I can say about it.

Cons

Its impossible to run reliable reports, even their own support people can't tell me how to get the data I need out of their system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
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Mansoor N.

Perfect if you dont have a dedicated data team

2018-10-05

Pros

Online based platform which makes it very accessible across any operating system and browsers.

Cons

While its very easy to use for small orgs, its not the ideal for orgs with millions of records because it does not have the necessary data management tools to keep the data clean.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Kelly M.

You can't ask for a better donor management software package

2019-07-23

I have used so many different donor management software packages throughout my career and I have never been so pleased as I am with eTapestry.

Pros

The layout is very user intuitive and easy to understand.

Cons

The only con I can think of for eTapestry is that there isn't a mobile app for the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Environmental Services company, 1-10 employees)

Too Many Limitations

2018-12-15

If you are only dealing with donations, this may be a good option for you, but I work for a membership organization, and not long after I was hired, I convinced the organization to scrap eTapestry for something better suited to our needs.

Pros

If you've ever used another donor management system, you'll find it pretty intuitive.

Cons

It's a hassle for the organization and the donor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Emily S.

eTapestry is great for a small non-profits

2014-06-11

Pros

Search database and records and everything comes up instantly.

Cons

Like other similar software products, there is a very specific amount of compatibility with other offerings like existing websites, customer management software, and shopping cart interfaces.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud eTapestry

It is much easier to start fresh with eTapestry; however, the conversion process and team were easy to work with. I would recommend having the point person be someone who can serve as a liaison between IT departments, staff, and Blackbaud to be able to communicate effectively between all parties. The words being said can be the same but mean different things based on context and frame of reference. This type of communication and clarity can help make sure all the questions are answered.

Source: Software Advice
Helpful?   Yes   No
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Jennifer D.

Not recommended for small non-profits

2021-01-14

Pros

There are a ton of reports available and it's easy to keep track of different campaigns. It also has excellent tools for event management, like tracking ticket sales, sending invites, etc.

Cons

I did not find this program very simple for receipting donations as they came in with monthly receipts as well as year-end receipts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Sonya T.

eTapestry is the best tool I've seen for donor management

2014-02-13

Pros

eTapestry has changed our entire process with donor management by allowing us to communicate more effectively and efficiently with our donors.

Cons

The only drawback is the complicated reporting system that I have a hard time getting used to.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Blackbaud eTapestry

I would suggest talking to someone that has this product to get a feel for what all it can do. Sometimes one-on-one discussions can tip the scales for "hands-on" experience. It would be helpful to learn how your business can best use the features that are available.

Source: Software Advice
Helpful?   Yes   No
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Jake H.

eTapestry is a good (not great) system for what we needed

2017-07-18

We are able to track and communicate with our donors through this system.

Pros

We like the tiered permissions (security groups) function, which set this system apart from many other offerings in the donor management arena.

Cons

The software is not always intuitive, and it's only easy to use after lots of time has been spent learning its layout and functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Ruth R.

The best CRM around for small to medium orgs!

2016-10-06

I have worked with several different Donor management products and it by far exceeds the capabilities and features others offer.

Pros

Easy to use. Integrates seamlessly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Blackbaud eTapestry

I checked out six other CRMs before choosing eTap. Save yourself the leg work and trust that blackbaud's eTap CRM is the best option.

Source: Software Advice
Helpful?   Yes   No
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Amelia C.

User-Friendly Experience with eTapestry

2015-12-07

Pros

This product has simplified many aspects of database management so much so that one volunteer said it cut her data entry workload in half.

Cons

Due to its Web-based nature, sometimes there pages take a while to load.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Blackbaud eTapestry

Make sure to use the training videos; they're helpful.

Source: Software Advice
Helpful?   Yes   No
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Sarah P.

My experience with eTapestry

2016-08-30

Pros

I love Blackbaud products - eTapestry is a great relationship management solution for small to mid size organization

Cons

The product is not as robust as the Raiser's Edge, which is my favorite database

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

6/10

Recommendations to others considering Blackbaud eTapestry

This is a great solution for small to mid size organizations who would like a comprehensive relationship management database.

Source: Software Advice
Helpful?   Yes   No
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Priscilla K.

Challenging

2014-10-03

Pros

I think it is effective and does what a non-profit would be looking for in a database management program.

Cons

It may be me, but I don't find the terminology very user-friendly (e.g., persona, constituent, roles, user defined fields, system defined fields). There is a lot of training, but I spent a lot of time browsing on YouTube for information, watching the training videos provided within the program, taking notes, and re-watching to glean the information I needed to complete the task.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering Blackbaud eTapestry

I did not really review other software, so eTapestry may be the best choice. I was mainly comparing prices, not usability.

Source: Software Advice
Helpful?   Yes   No
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Aaron F.

Great Price, good functionality, limited ease of use

2017-03-25

The most important thing with eTap is to make sure that you have an employee who is familiar with database administration otherwise it is very easy within eTap for data to be misrepresented.

Pros

The ability for the data base to be directly integrated into our website and Quickbooks is also a great feature that minimizes potential lost memberships and corrupted data.

Cons

Often we want volunteers to work on data management for us but that is really only possible if the volunteer or intern is with us for at least three months so we an spend the time training them on the program.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Emily J.

ETapestry Review

2017-02-24

E Tapestry is a great all around donor database although it has some service downfalls.

Pros

I really like the dashboard. It makes it easy to find what you're looking for and see a recent history of actions.

Cons

Reports are a bit tricky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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Ruth M.

eTapestry - is it for you, without a rep?

2018-03-08

I can recommend - you have to decide and you management without a Lindsey

Pros

I like eTapestry but I have to confess that when I started at an organization using it I had the benefit of an assistant who knew the product inside and out and got me started almost immediately actively working with the software. It is intuitive so I only had to query my wonderful colleague, on occasion. I was excited at what was possible to accomplish (with some add-ons).

Cons

Again the confession: if I did not have rep on board would I have been able to be operating the system my first week. I had used similar products before and am not really a novice. I did reach out during that time to eTapestry for support but it was often slow enough that I figured everything out without their help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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Allison B.

eTapestry Is A Great Product!

2014-01-17

Pros

We receipt over 50,000 gifts annually. eTapestry saved us with their automatic pledge and recurring gift schedules with credit cards and EFT.

Cons

I miss the old days of eTapestry when they were their own, small company. Although Blackbaud has allowed them to advance in some areas, I miss some of the small company touches that used to be there.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Blackbaud eTapestry

If you hate your current database, you will love eTapestry. If you're looking for a way to process gifts in a quick and easy manner, this is a great database. If you need to be able to manage a database that is constantly changing and need to add new fields, codes, etc. without waiting weeks to go through an administrator, this is a great database. If you need to run reports and mailing lists without going back to college for a computer science degree, then eTapestry will be perfect for you.

Source: Software Advice
Helpful?   Yes   No
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Karen P.

Overall a good starter CRM

2017-12-05

IF you use their system, you should really consider using their payment processing as well.

Pros

If you haven't used a donor database before, this is a good beginning system.

Cons

Their reporting and querying system is not great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Nathan H.

Decent donor software for medium-sized nonprofits

2016-11-04

Great for basic donor info and gift tracking.

Pros

Customer service

Cons

Old design, clunky, not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Franklin C.

eTapestry works for us!!!

2018-03-05

Pros

Easy to get started, holds all our historical data, functional for our entire team.

Cons

Want a functional mobile version for "on-the-go" access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Diana K.

Frustrating with a long learning curve

2017-08-11

Pros

Integration with online giving is seamless.

Cons

I find myself spending a lot of time running queries, then exporting them to Excel to manipulate the data to prepare something I can share with the ED and Board.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
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Aimee F.

We use this software to manage the donors, supporters, volunteers, etc. for our non-profit.

2018-05-12

It a good, basic tool for housing all of your client, customer or supporter contact information and activity.

Pros

Its an inexpensive way to manage donor and supporter activities.

Cons

You basically have to get with your team (or those responsible for entering data) and decide how to use their established categories to fit the data you want to collect in order to have it be consistent for each person's information that you enter.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kerri S.

Streamlined Fundraising Support

2018-04-10

Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Pros

The seamless integration with online giving was also a blessing.

Cons

The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Meredith B.

eTapestry Review

2016-11-30

Once I got the hang of how queries and reports communicate with each other, it made everything a lot easier!

Pros

Easy way to track contact information for donors, Endless reports that can be created in relation to donations, Great customer service

Cons

Not the most user friendly to someone who isn't great with technology, Some functions within tracking donor's and their donations are complicated, Limited personal fundraising options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud eTapestry

Contact eTapestry support with any questions you have! They will email you a copy of your transcript and send over detailed instructions if needed. They always helped me out and never made me feel silly for asked so many questions!

Source: Software Advice
Helpful?   Yes   No
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Michael G.

Its okay, but limited in functionality

2014-05-20

Pros

The vendor is good, and the product is good for what it is, but if you need an all-purpose CRM/advocacy/fundraising program that is fully integrated, then I would look at other products.

Cons

Again, if you need to do everything from peer fundraising to bill tracking, advocacy, and relationship management you might want to keep researching

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

5/10

Recommendations to others considering Blackbaud eTapestry

Make sure you create a list of of must-haves, and if the vendor can't provide them or isn't willing to make adaptations, then look elsewhere. There are too many similar products on the market.

Source: Software Advice
Helpful?   Yes   No
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