NonProfitEasy Reviews

Donors are automatically input into the system after they give. This is the biggest reason we went for this product and it has saved us a ton of time as opposed to manually inputting donors.

There is so much on there that it seems as if they have traded ease of use for amount of features. There are so many features we don't use, but the ones we do can be complicated. For example, sending out donor reports, if you need to print to mail them, there isn't an easy way to just download an excel spreadsheet of names and addresses to make an easy mail merge to mail the list. Instead you have...

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We appreciate your feedback, and we're sorry to hear you're running into difficulties with NonProfitEasy. If you have the time, I'd love to get on a quick call to better understand and address your pain points. We can look into ways you might be able to simplify the reporting process (among other areas of the database), and we always welcome suggestions about how we can improve the user-experience of our product!

By far the best thing about Fundly and NonProfitEasy, is the incredibly customer support. I am a relatively tech savvy person, but can't and won't ever understand everything. The support center and customer support have been timely, and extremely accurate with their answers to any and all questions. Their team does not make me feel inferior, or unintelligent. If there is ever an issue, I know the support team will have my back, and help get everything figured out.

I do not have many cons when it comes to Fundly/ NPE. We have been using the CRM for about a year, with almost daily use. I think after a few more months and some digging into the support center and webinars, I will be a Fundly/NPE wiz.

communications, event management, smart reporting, smart tagging and newly added journeys.

would be great if it integrated with Xero accounting. individual relationships could be a little more straightforward as a process, and automatically applied to other relations

As a nonprofit, CRM software is critical to managing and keeping donors and members. We started using Fundly about a year and a half ago, and it has greatly improved our donor and member management.

Starting to use the system was a MAJOR learning curve. It was a lot of work to switch from our previous system and to learn all the procedures. I was fortunate that this occurred during the pandemic, when I had a lot of time to spend on webinars and demos. Otherwise, I don't know how I could have implemented it. I am still trying to fully understand the ins and outs of pulling reports.

Fundly works well with Donor and gift management. It allows for specific tracking of gifts.

Fundly could improve on their email template side. We receive complaints from users that our emails go off their screens. Their event module is simple if that could be more complex that would be helpful.

The only pro is cost. They are inexpensive. But that "cheap" price tag will cost you far more than you want to pay, in frustration, time lost, headaches, and employee frustration

Speed was a HUGE issue. It tooks minutes to load a simple donor record. So HOURS are spent just watching their green circle spin and spin and spin.

I like that I can run any kind of report that I would like and can customize the data to track anything I need tracked.

I wish there was a user guide that I could have used instead of having to call tech support when I had a question.

This software has features and functionality that much more expensive software has and even beyond. The integration of web pages, finance, fundraising, donor management, marketing and communications, events are normally only found in far more expensive software. The set-up is straightforward and our migration went smoothly.

The e-store function is the weakest function and only has basic functionality. Mosty functions like being able to include item cost, track profit, supplier information and more would make this function more usable. We have a gift shop where this additional functionality and data is needed. For those who need bare basic store functionality it works fine.

As a nonprofit executive director, what I like most about Fundly is how full of a picture it gives - with people, with our fundraisers, and with events and programs. I love that I can compare campaigns from year to year. I love that in once place I can see my communication history of any given person, what events they attended, their household relationships, what programs they participated in, and...

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Ok fine, there are some things about Fundly that are frustrating (though more often than not I find out the root of the problem is a user error, admittedly). The reporting logic and interface is confusing to me. I don't love the interface for adding photos and media to communications. I haven't found a great way to manage committees with staggering terms and roles. And lastly, I find the Volunteer Easy side of things more complex than we need, and therefore more expensive than feels worth the extent to which we use it.

My Organization decided to integrate our records on our own. However, any hiccups we had - Fundly offered us the support we needed. We like the user friendly platform and the immediate support answers most.

Although the templates in Fundly are very useful - I would like to be able to customize more information for the events.

The price point and the ease of use/training are tremendous boons with this software. We find the scope of the software to be great value for its cost and we are able to seamlessly train new employees or re-train existing ones when new features are implemented.

We typically find custom reporting to be challenging - though it is seldom necessary for how we engage with the software. Imported information from an old CRM has also caused some crossed-wires over the years in NPE, but it is not a challenge that can't be mitigated.

We mostly use it to keep track of memberships and our mailing lists. Their support is fantastic.

The price is the biggest turn off. As a nonprofit every penny is pinched and stretched. I believe it's a good product for the price. When we were shopping around I didn't find anything better but I cringe every time I think about how many donations we need to receive in order to pay for the system that keeps track of them.

I love all the all-in-one aspect of the software. I dont have to go to one place to organize volunteers, another for donation and fundraising, etc. It is all available in this one system! Also, customer service is great! There is a lot you can do with the software, therefore, there is a learning curve that comes along with it. However, there is training provided for on-boarding, recorded webniars that you can access to learn the ends/outs of different parts of the system, weekly free live webinars offered, and free weekly drop-in sessions to ask question! I love the recorded webinars so much that I recently found myself telling another company, from whom I made a recent purchase, that they need to be like Fundly!

All the different aspects of the system adds to its value but also to your learning curve. However, they have what I need and if I don't learn it at Fundly, I still have to learn it somewhere! Might as well be at a place that offers a variety of resources and great customer service to help with the process! And if I can learn it, trust me, anyone can!

What I like most is the ability to keep up with all of our contacts in one location.

Reporting is quite a challenge if you want to create a custom report.

You can track donors and campaigns, manage events, set up communication streams. Great customer service. On demand tutorials and drop-in learning sessions really help you get started. So many features. I'm still discovering new things I can do with Nonprofit Easy and they keep adding features, like text to give. The cost is reasonable and any additional fees for processing are minimal.

So many features. This is both a pro and a con. There's so much that it can be overwhelming when you first start with Nonprofit Easy. As I use it more, I like it more.

The ability to integrate free events, paid classes, gifts, donor relations and reporting, has become essential to our day-to-day functions and long term goal setting. All the different arms of our organization interact with NonProfitEasy, and those targeted interactions make each user more effective in their sphere.

The reporting interface could be more intuitive, and the communications module could be more customizable. I'd love to be able to produce splashier communications with more functionality (both printed and digital). Producing the reports I need in the way I need them has been a real learning process. It would be great if that process could be demystified in future builds.

The assortment of different reports to run. The ease of creating an E-Blast. The organizational and client information is easy to sort. I am just beginning to learn all that is offered. I am looking forward to taking part in the drop in webinars!

One disadvantage is that clients can only have one email address attached to their contact information. Some of the tutorials have been hard to learn from. I am looking forward to taking part in the drop in webinars especially now that I am beginning to interact with our donors, sponsors, clients and foundations.

Aside from the report feature, the product is fairly easy to use with frequent helpful updates to the software. The NPE team seems to be responsive to what users need and want. Their help and support team is top-notch and thorough. They respond very quickly to requests for help via the support ticket function and they check back in to see if further assistance is needed. They are unfailingly polite and helpful. The ability to pop in to the online in-person help session is a special feature, even if we don't use it very much. The monthly help sessions are valuable, especially for new users. The support library is also very useful, though I wish it was more up to date. I'm sure it's hard to keep up with frequent changes.

The report feature can be distressingly opaque. Creating and generating reports used to be a much easier process before the migration to Fundly a few years ago. Our organization needs are such that we mostly have to create non-default level reports. At the beginning, the learning curve for creating reports was very steep. Reports that had been easy to generate in Fundly were no longer easy to create. A user can't "intuitively" figure out how to write a report. You definitely need a more rigorous level of training to get even a beginner's grasp of the reporting feature. I somewhat frequently need to ask for assistance to explain why a report isn't gathering or is leaving out data.

I have found the customer service to be very personable and helpful. NonProfitEasy assisted me, someone with little experience managing databases, by first importing our data into the new system and then by explaining the tools used to create helpful, custom reports. The daily call-in sessions are a valued, judgment-free zone that I visit often - although less often than I used to, thanks to the help I've received.

We communicate often by mail to households, and many of our donors give both individually and through their small businesses. As we pull reports, we find pulling the information by household a bit cumbersome and look forward to ways to provide soft credits for individuals/households when they give through their small businesses.

Every piece of data we could dream of associating with a donor is all in one place, is customizable, and is integrated with their entire donation history. And it is all at our fingertips and easy to segment and report on in multiple ways. NPE’s simple, intuitive user interface combined with our website integration has made data entry and management a breeze. Daily and weekly automated reports, emailed...

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The reporting module is so comprehensive and vast that it takes a bit of time to learn. But help is always there from the Support Team and online library. Although I struggle with it sometimes, I appreciate having so much functionality available to grow into little by little.

It is specifically designed for nonprofits and fundraising, and is priced according to modules. So when we first started 7 years ago, we could start with only the modules we were ready to use and after that we built capacity to grow and expand and add new modules for more complex fundraising and donor management. I also appreciate that this database is not static. It is highly customizable and the company is always adding new features according to users' feedback.

I was not happy about the price to incorporate events and ticketing. The other complex task is importing and exporting lists and searches to Microsoft Word and Excel. But once you learn how, it is easy enough. Also they have implemented continuous improvements according to user feedback.

Because our organization runs a mentoring program, the mentor module is the most impactful feature of NonProfitEasy for us. It allows us to track the mentoring relationship from match to closure as well as the participating individuals and all of their information and relationships. There is no other product on the market which contains all of the elements and features of NPE, and we would be lost in the land of spreadsheets without it.

Like any CRM, NonProfitEasy has its quirks, but honestly, any issues we have had along the way were minor, included as "feature requests" and have been resolved.

A few things are easy, but a lot is lacking, and for end users, the system is very frustrating.

We do events nearly every week and have to field dozens of calls and emails each week from people who are not able to register due to confusing user experience, timeouts, and technical issues. When people want to reset their password, they often don't get the reset message. Monthly members/donors keep getting kicked out by the system, so we often get people who think they're still members, but the system won't recognize them. When we try to fix this on the back end, it doesn't "stick." Reporting is frustrating and often inaccurate, especially around events and membership. The customer service is defensive and usually insists that there isn't a problem.

The best thing about Fundly is their customer support. A great system is nothing without support to get you up and running and help you when you have a question. Their webinars are great, especially the Friday drop-in webinar. I also like how it helped us get our recurring donations mostly automated. All I have to do is go in and click to send the acknowledgment emails. They also have great ways to recieve donations and event registrations online. The donation widget we have on our website definitely increased our online donations.

The reporting feature can be hard to learn. It's very powerful and can do a lot when you get up to speed but the learning curve is steep. Luckily, they have the Reporting Huddles. I have gotten a lot of help from going to those.

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At Fundly. we understand that any new technology creates a learning opportunity that can sometimes feel daunting. We make every reasonable effort to ensure that our customers have a multitude of free training and tools to learn the features of the Fundly CRM platform. Unfortunately, in this case, the customer did not have the time to complete the training as offered and there was an unreasonable expectation that the Fundly team would do additional work for free. Although we made several attempts to engage in a solution, we regret that we were unable to sufficiently satisfy this organization's request.