Funraise Features

The back end usability is easy and quick to learn. The widget to collect donation directly on our website has been wonderful. The campaign page features have been perfectly suited to our needs.

The customer service if there's a problem is dreadful. We had tens of thousands of fraudulent charges happening at one point and it took two weeks for them to enable the reCaptcha feature for us to put on our donation form and then another six weeks to remove the charges and donor profiles that were created from each of them. During all of that time they only let me know the state of where things were at if I reached out to them. Each time I was left with no timeline on when the problem would be resolved.

We're so glad you love our platform, and we're grateful every day that we get to work with you. Regarding our Customer Success team, we hope you know you've had a positive impact on them and your fellow Funraise customers! The fix that we implemented for you is being used by others, so we thank you for bringing us the issue. Our Customer Success response guidelines have been revamped due to your frustration as we want all our nonprofits to feel empowered and informed. And mostly, we have a renewed sense of purpose when it comes to how our product works every day for real nonprofiteers like you.

As a development professional I appreciate that their is a free version for less experienced people.

The software seems to not have been designed for experienced Development professionals who want to use the features and events that other platforms like Greater Giving provide. Limited customization, limited buttons, etc. That being said you should design your software to ask the user what are you trying to do and then take them through the steps, IE. Are you holding a gala? Yes. Do you have an auction at your gala YEs....then you build a skeleton platform for them. Why don't you send me emails using your own platform. I set up a page for example? then you send me an email afterwards and on a regular basis that walks me through another feature I can or should be suing. There's just too much to discover on my own.

Hi Lori, thanks for your feedback! We just want to note that it sounds like you're utilizing a limited set of Funraise features based on your plan, but there's lots more... as you noted. "There's just too much to discover on my own." To help out, we'd love to provide an advanced demo to help you take advantage of everything Funraise has to offer and show you how Funraise is powering international organizations raising millions online. We'll reach out to schedule a call. Thanks again!

Funraise works so well with our website and our CRM. Donation forms are easy to create and embed in our website even for those of us who are not web developers, and when a donor gives on that form, the donation automatically is entered into our CRM, Salesforce. Additionally, Funraise offers many other features such as customizable peer-to-peer platforms, automated emails, event ticketing, and more. Their customer support team is excellent and always promptly responds to inquiries and actively helps to solve any problems we have come across.

The one feature we would really love to have access to but do not would be an online portal system for donors to manage their recurring donations and payment methods.

Thank you so much for the feedback, Emily! It has been a pleasure for our team to see Compassion First grow, and we hope you'll keep wishing for that one feature you're looking for... you may get your wish sooner than you think!

Three things make Funraise the best donor management software on the market: 1) Technology built by nonprofit leadership for nonprofit leaders. As CEO of ANGEL AID, I don't have time to fuss around with technology platforms but we need a mobile-first, scalable solutions to meet our goals. We launched with Funraise and the intuitive interface has made it so easy for our team to grow aggressively....

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The ticketing function negates the ability for donors to sign-up for recurring donations. That is a miss. Campaigns that have ticketing may galvanize a potential donor who cannot join the event, but want to sponsor an ongoing program... There should be the ability to do recurring donations, even when tickets are the call-to-action.

It's always a pleasure to work with ANGEL AID's teamyour passion shows through in your effort and impact. Thank you for making Funraise better through your suggestions and feedback!

It's very easy to use, and has all features under one roof: event, peer to peer, recurring donors, donation button, social media, texting, and I'm sure I'm even missing other features. The integrations to email marketing, company matching, and wealth screenings are also very simple and easy.

There are some limitations to bulk action items that could make management easier as well as some manual specific limitations to the text feature.

Thanks for the feedback, Richard! And the feeling's mutual: We feel like you're one of ours, and we love what BLUE Missions does every day.

Moving all of our fundraising needs to Funraise was the best thing we have ever done. We are a small grassroots organization and depended on PayPal to process donations but were in need of something more robust that could handle campaigns, data tracking, peer to peer campaigns and provide a comprehensive CRM. Funraise provides all of this for a very reasonable price.

We would love to see a "text to donate" feature in this software in the future. Something else that would be helpful is a way to send group emails to all donors that supported a certain campaign.

Thank you for the lovely review, Melissa! We will pass along your comments to your Success Manager, Jade. We're so happy to be your partner in impact and growth!

We've been using Funraise for 4 years now and still love it! It's been a great experience all around. First of all, Funraise is very affordable. For smaller nonprofits they don't charge the crazy base prices that so many other Fundraising softwares do that a small organization can't afford. The integration features are easy, reporting is beautiful, and customer support is the best! I know the people on my team at Funraise are there for us and want us to succeed. The interface of the dashboard is easy and intuitive. I love that in Funraise you can create donation buttons to put on your own site so your site gets the traffic and you can brand it exactly how you want.

I can't think of anything I don't like.

Thanks for the feedback, Christina! We love working with you and just like your donors, we love seeing your progress!

Funraise's interface is incredibly user-friendly and designed simplistically, making it easy for anyone on a team to be easily onboarded and made to feel like they understand how to use the most advanced features. The support network and personal Funraise Customer Success Manager assigned to your organization make all the difference. Knowing there is someone to help you answer even the most basic questions and offer endless support has been game-changing. Shoutout to our CSM, [SENSITIVE CONTENT HIDDEN] for being so kind and helpful.

I hope there is more investment in the direct messaging of donors in the future. It would be really helpful to be able to one day be able to communicate with donors directly through the platform and/or make email campaigns more functional through the platform itself without having to integrate a third part application. This would elevate Funraise to another level.

Thanks for the feedback, Fern! Your kind words made our team literally tear up. Code2040's mission and growth are even better than how we envisioned Funraise being used as we built the product.

The giving form feature is the most impactful and I love the layout of the software. It's user-friendly and many of my team members utilize the system for their daily responsibilities.

Text-to-Give option would be helpful, especially with virtual events due to the pandemic.

Thank you, Tareake! Iman and the rest of Team Funraise love working with you and seeing your impact on youth and the community. It's awesome to know we're speaking to the heart of organizations doing such empowering work.

Before using Funraise, we were stuck with an older platform that not only didn't engage current and potential donors but also didn't allow us to track the money in an efficient way as it came in. Maintaining a spreadsheet of donations as they trickled in was ungainly and didn't make the donor feel as though their contribution was appreciated by our organization. Using Funraise, the ability to add...

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The act of changing the template wiping out all the campaign page content initially caused some trouble for us, but only because we missed the warning on the editor.

Funraise is fun! Their culture and communications have always left my nonprofit with a positive feeling about our relationship. The wide range of tools, the intuitive ways they're implemented, and the willingness to adapt and grow with our NPO is my favorite Pro about using Funraise. It allows me to focus on my relationships with our donors, remember details about them, and pull up all of the relevant information on them when I need to. Funraise is easy.

Funraise can be very glitchy at times. There are various (small) issues with how the software flows, and when you're cruising through a huge database of supporters, or trying to hone in on very specific data, it can be frustrated to figure out ways to circumnavigate them. However, Funraise has always responded quickly to issues like these, and always offers a workaround or fix that we can use.

Your software is a tool that needs to work for you, not the other way around. Funraise allowed us to implement much needed data and donor tracking upgrades quickly, with more innovation, and in a cost effective way. Customer support has always gone above and beyond to help us overcome any hiccups along the way. Overall, we have out performed our fundraising goals year over year since using Funraise and our data is now easy to find and manager.

There are some minor customizations that I'd like to make to donor records or to event pages but Funraise is always improving and introducing new features. I love that they grow with us, anticipate needs and work to build solutions so that I don't have to wait to long for those changes.

Thanks for the feedback, Sonja! It's always our pleasure to dream up new solutions and work with customers to implement them for maximum impact.

The ability to customize the pages and sites is extremely valuable. The ability layer tasks to team members has an enormous value. The automation that have been created are beneficial. The customer service is absolutely incredible. Shoutout to [SENSITIVE CONTENT HIDDEN]!

It takes some time to get use to all of the features, and the customizations you can apply to it. Data downloads can be tricky if you don't have someone on your team that can manipulate data on excel. The team is constantly working on updating the system to provide the most useful tools and user experience.

Thanks for the feedback. As you noted, we're constantly working to make every facet of the platform easy and intuitive. We want you to save time and frustration with every Funraise interaction.

Setting up Funraise was quick and easy and only took us a couple of days. They have multiple options from stand alone donation pages, to pop up forms that can be integrated into your website. We have a lot of older donors and I have never had a donor call me asking me how to donate in the past two years of using Funraise. Our donors are happy, our accountant is happy, and I am happy with how little I need to do because everything runs automatically.

I have two suggestions: 1) We still have a lot of donors who are old school and mail checks. I wish after the automatic email contribution statements were run I could get a printable version for all my donors who don't have an email. Right now I can run that manually, but it takes awhile. 2) A little more customization options on the website pages.

Thanks for the feedback, Lindsey! We cannot stress enough how much we love ICAN. And your donors' ease of use and accountant's happiness is our absolute goal and pleasure. Thank you for working with us.

Funraise is super robust with plenty of supplemental features that really allowed us to take our fundraising to a new level! Also, you have access to your own contact at Funraise for anything that comes up and their resource library is extensive. Our rep, [SENSITIVE CONTENT HIDDEN], has been a huge help!

Funraise is super easy to use but sometimes can get intimating because there is so much you can do with it! We are still learning new things a year in.

We're so happy you're with us and that you're seeing the huge scope of what Funraise can help The Tender Foundation with! The bad news is that there's gonna be more to learn. The good news is that we're working on making everything easier and clearer.

Easy to use, user friendly, great basic reporting and receipting

Intelligence takes some getting used to :)

Thanks for the feedback! We love the quick, clear review. Enough said. ;)

The popup donate forms are genius! It's helped out conversion rate having donors able to donate directly on the page they're looking at without being redirected elsewhere. Integration with Salesforce and MailChimp were a must for our organisation and we've been pleased that Funraise has been able to provide this. Best of all is that help is never far away when we have questions or need help!

The peer to peer campaign pages, while covering the basics, have felt a bit limited at times and we also find that the pages can be very slow to load. While Funraise offers a ton of features that we love, it often feels like each individual feature could do with more advanced controls. For example, the MailChimp integration is awesome but doesn't provide a way for donors to opt-out of being added to our MailChimp list. But Funraise always takes this feedback on board and is constantly working to make these features better and better.

Has ApplePay and PayPal. Fairly easy to set up a campaign.

On the Funraise platform, I find the integration of Sites, Events, Tickets, and Giving Forms to be confusing. Also, the Funraise platform has been changing, so it’s hard to know where to begin. Overall, it’s fairly easy to set up a campaign site. But it’s not always clear how to customize sections, what can be customized or changed and what can’t, etc. Sometimes the interface for editing text is problematic, such as when you want to edit white text and the editing area has a white background. Overall, it works fine but there is a lot of room for improvement in my opinion. More report functions would be good; one report I need has to be requested (we just want mailing addresses with everything else, so this should be a standard report).

Thanks for the feedback, Nancy! We'll take this into account as we move forward - we appreciate your support and your work!

Funraise is a purpose built tool to help not for profit organizations properly track donors and donations. It is a great tool that plugs into other toolsl like Mailchimp and Quickbooks. It also integrates with Stripe and other payment gateways to have all donations in one place. It is great if you do the work to get Funraise as your source of truth. This takes some work to audit other platform and properly integrate.

too many dupes! I wish it had some intelligence built in to understand donors as they attempt to donate using a different email address. I suppose there are some privacy issues with it but there must be a way to reduce the number of duplicate profiles from being created. I spend far too much time deduping and merging profiles.

Those darn dupes! We see the work that you do and we know it's not always easy. No matter how hard we try, there will always be more that we can do to make your work more meaningful and impactful.

The dashboard is easy to navigate and highly intuitive. Funraise's customer success team and technical/development team are all super responsive and always willing to go above and beyond to answer questions or solve challenges. The forms are easy to embed on our own website and take minutes to set up. Their entire team is very approachable and open; we could get in touch with the head of the company if we truly needed to.

I wish forms were more customizable, that the Salesforce-Funraise integration was stronger, that we could customize automated emails more (like the failed payment emails, I wish I could re-send those as needed).

Thanks for the feedback! We agree that our customer success team and technical support team are out of this world. And we'll keep working on the integrations and customizabilitywe can always do better!

Considering financial and human resources limitations, Funraise offered us exactly what we needed - ability to quickly and easily create beautiful and inspiring fundraising pages. From an idea to completion, within a few hours, we were able to have an online fundraising campaign set up. How cool is that!?! We could trust the campaign templates follow the latest and greatest design/usability features making them beautiful, current, super easy to use, and additionally we could customize the templates to fit our brand. In terms of online fundraising and storytelling, Funraise, made our job so much easier! We could focus on what we do best - activating our stakeholders and full-filling our mission.

We wish the giving forms could be more customizable in terms of adding/creating your own fields/questions. With that being said, since we started using the software, we have seen amazing developments and improvements to the tool, so that probably will be addressed at some point by their product development team. They really do listen to the needs of the users.

Funraise has incredible functionality with donations from allowing people to cover processing fees to giving in memory or in honor of someone and so much more. Not only is the donor functionality easy and helpful, but the back-end reporting and relationship tracking is where they really beat their competition. Funraise makes it so easy to keep track of interactions, assign tasks, pull reports, etc.

They used to not have a clean and easy way to design fundraising pages, but all of that has changed with the new update and it truly is one of the best comprehensive donation platforms in existence right now!

Wow! This is the type of news we love to hear. It's been our honor to work with and root for the awesome Love Not Lost team as you've grown over the last few years.

I love how many critical elements Funraise offers in one package! A few highlights are the email automation, peer-to-peer fundraising, Facebook integration, wealth screening, and the partnership with Double the Donation. The platform allows me to organize and review donor information with ease. The Funraise team is friendly and quick to respond! Shout to [SENSITIVE CONTENT HIDDEN], who is amazing!

I would love to see a text to donate function as well as a customizable email feature (beyond the pre-set automation emails). Some of the fundraising sites do not display well on mobile -- would really appreciate the ability to optimize the mobile layout.

Thanks for the feedback! We love how you listed your favorite Funraise featuresthey're some of our favorites, too. Thank you for being a huge Funraise fan... we're a huge LEAP fan!

I love Funraise! Their customer service is top notch—they are always checking in on you to ensure you have what you need to be successful in fundraising. They come out with updates and new features frequently which allows us to do our job well.

Some features that are compulsory for any CRM are add-on's which are priced quite high. As a small nonprofit, I had hoped to be privy to functionalities that can help us see our database better, but the fee is quite hefty.

Thank you so much! We love you and the work that your organization is doing. Keep it up, and keep the feedback coming!