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Lisa H.
Philanthropy, 11-50 employees
Used weekly for 1-2 years
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Overall our club's experience with its fundraiser using GiveSmart was great. You can have several administrators to share the load of work when you are an all volunteer organization. Our
The Customer Service is right by your side in setting up your site and they provide a great "help" base with written and video information. Once you get the hang of uploading your donations it's quite easy. I like that once your account is secured, you can begin working on the site. We start up on our next event in August just lining things up and continue to refine it until our event in April. Takes the pressure off of the volunteers.
I have sent suggestions based on a previous product we've used to their IT and wish I would hear back. I also would like to see the company provide a separate pricing index for organizations that are strictly community service and all volunteer. We're working hard to raise funds for our community and have no hired leadership. Makes it tough. A drawback for us has been the ability to create and send a personalized thank you identifying the object and tax information to donors as I upload their donation. We have to do an extra step outside of the product.
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201-500 employees
Used daily for less than 6 months
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I had a wonderful experience with this software. I found it was easy to make my own auction site.
The gesture software is very easy to learn. I am new to the website and it only took me about an hour to figure everything out. Everything is pretty self explanatory. I had to create an auction site for a silent and live auction. Adding each item came with ease. When you go to add an item each section is categorized telling you exactly what information to put in. I also found it very easy to go back...
I think my least favorite thing about this software is trying to figure out when someone bids higher than you and who it is. I found that I had trouble when I bid on an item. My friend and I really wanted an item and we kept out bidding each other but didn't realize we were the only two bidding. I wish it would tell you who is bidding against yo.