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Keela vs Blackbaud Fundraising Comparison

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Overview

Category Leaders

Keela is a cloud-based nonprofit management software which enables small nonprofit organizations to manage donors and contacts,...

Blackbaud Fundraising is a fundraising management solution designed to help organizations streamline their fundraising operations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

119

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

87

105

18

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.2

5

4

3

2

1

7

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.

CR

Christopher R.

An amazing product with great customer support always willing to help. Cannot recommend this enough as it has provided an overall great user experience.

ML

Madeleine L.

And the Contact Insights feature that identifies a donor's gift potential and suggests a gift range is simply brilliant.

DC

Doug C.

Pros

Overall Blackbaud is a great software program for donor management. I would highly recommend to all fundraising professionals.

JK

Jacob K.

Now we have the best of both worlds. Most of our office now works exclusively in the web view and with it, they can now get immediate information by themselves that assists them in their work.

KS

Karen S.

The ease of use which makes training co-workers much quicker and more easily understandable. The various modules make database management more effective (specifically EVENTS).

PS

Phyllis S.

Cons

This is hard to say, because I am sure that anything I am struggling with is user error, and not likely the software.

BN

Barbara N.

The worst I have every experience with software company's.

JP

Jessica P.

And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN. And they aren't afraid to admit that something needs to change.

DL

Douglas L.

Cons

While the tools at your disposal are copious, new users will be at a complete loss. We transferred over from another system and we still required a lot of training.

AR

Anonymous Reviewer

My biggest complaint with Blackbaud is customer service. Prior to the new procedures, I was able to call and speak to a human being and explain my issue.

PS

Phyllis S.

Taking a training class can be quite costly and I missed a week of work because I was taught by a live in-person instructor.

JB

Jennifer B.

  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features46
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Approval Process Control
  • Attendance Management
  • Auction Management
  • Audit Management
  • Budget Management
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Grant Management
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • Online Giving
  • Payment Processing
  • Performance Management
  • Personalization
  • Pledge Management
  • Project Planning/Scheduling
  • Real Time Data
  • Real Time Monitoring
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Social Media Integration
  • Task Management
  • Third Party Integrations
  • Volunteer Management
  • Workflow Management
  • Total features52
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Approval Process Control
  • Attendance Management
  • Auction Management
  • Audit Management
  • Budget Management
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Grant Management
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • Online Giving
  • Payment Processing
  • Performance Management
  • Personalization
  • Pledge Management
  • Project Planning/Scheduling
  • Real Time Data
  • Real Time Monitoring
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Social Media Integration
  • Task Management
  • Third Party Integrations
  • Volunteer Management
  • Workflow Management

Integrations

  • Total integrations7
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations2
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier