Keela Features List

Keela

Nonprofit management software

4.22/5 (27 reviews)

Keela Feature Summary

  • Payment processing
  • Donor management
  • Recurring donations
  • Mobile giving
  • Prospect management
  • Membership management
  • Member database
  • Fundraising management
  • Committee management
  • In-kind donations
  • Ad hoc reporting
  • Built-in database
  • Campaign analysis
  • Campaign segmentation
  • Credit card processing
  • Custom fields
  • Customizable fields
  • Customer database
  • Customer segmentation
  • Drag-and-drop interface
  • Duplicate detection
  • Electronic payments
  • History tracking
  • Permission management
  • Personalized profiles
  • Recurring billing
  • Transaction history
  • User access controls
  • Accounting integration
  • Assignment tracking
  • Project management
  • CRM
  • Donor database
  • Donation tracking
  • Receipts / statements
  • Email marketing
  • Reporting
  • Centralized dashboard
  • Task management
  • Assignment management
  • Task commenting
  • Data visualization
  • Search functionality
  • Prioritzing
  • Follow-up scheduling
  • Action management
  • Automated thank you notes
  • Supporter records management
  • Team tracking

Nonprofit Feature Comparison

Most popular features of all Nonprofit apps

API (24 other apps)
Access Control (25 other apps)
Activity Dashboard (32 other apps)
Activity Tracking (20 other apps)
Attendance Management (34 other apps)
Automatic Reminders (25 other apps)
Communication Management (22 other apps)
Contact Database (34 other apps)
Credit Card Processing (31 other apps)
Custom Fields (32 other apps)
Customizable Branding (24 other apps)
Customizable Reporting (30 other apps)
Data Import/Export (33 other apps)
Electronic Payments (33 other apps)
Email Integration (24 other apps)
Mobile Integration (26 other apps)
Receipt Management (21 other apps)
Recurring Billing (22 other apps)
Reporting & Statistics (29 other apps)
Third Party Integration (23 other apps)

Competitor Feature Comparison

Keela Feature Reviews

25 reviewers had the following to say about Keela's features:

Kymberly Prouty

Keela has been great for our project management and keeping the team up to date.

2018-01-15

Managing Projects easily, creating fundraising campaigns that look good and track metrics, CRM integration.

Pros

From the project management to running fundraising campaigns and eBlasts we have been able to do things with little to no learning curve.

Cons

That there is no mobile platform and not as much customization as we'd like in the Donation Page, email Templates etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: customizations, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Samantha Williams

Just what our organization needed.

2018-01-15

Pros

Customer service and all communication with their staff has been very helpful and professional.

Cons

The campaign tool gets the job done but isn't as customizable and user-friendly as we were used to with our previous program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Anonymous
A verified reviewer

Bit of a learning curve, but user friendly - excellent support and service

2018-01-15

Helps to organise tax receipts and track donor funding.

Pros

1) Dashboard - customizable for our social enterprise/Charity 2) Cloud based, allowing more mobile/rmote access for our team members 3) Pricing - fairly reasonable 4) Tags - customizable 5) Donations - easy to track and issue recipts 6) Tasks and Projects - easy to track - provides accountability for team members (reduces redundant follow-up 7) Customer service and technical support - willing to work with an organisation to help improve (maximize) use of features

Cons

1) eBlast templates need to be more user friendly for custom uploads - (organisation branding) 2) Pricing - there needs to be a mid-tier pricing for the 2500 contact range - 1000 is too small for our organisation, and it will take 2-3 years to get to 5000 as we build - while building, we need to watch costs closely 3) Though easy to use once familiar with the programme, it can be a learning curve: more on-board training needs to be assigned as part of the package price. 4) Drop down menus from top right could be expanded and more explicit - some items could be buttons instead of items in a drop down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
BevVan Phillips

We are fairly new to using Keela, but it has been easy to learn and support staff has been great.

2018-01-11

the full team can record interactions with donors and program participants

Pros

We like the ability to manage contacts and interaction for donors and other program participants along with project management.

Cons

It is possible to export contacts into a word program to produce a batch of letters, but we didn't realize it would not lend itself to producing a single letter or two.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Claire Smallwood

Keela might not be perfect, but they will be soon.

2018-01-16

Pros

The auto-tax receipt option is fantastic and the rest of the platform makes it easy to create multiple regional email campaigns at once.

Cons

There needs to be a mobile option and also a way to get quick insights about how much money has been raised in a date range instead of having to export donations to get the info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
For insights on your donations, you can easily create a Smart List for ""Donations that were donated between"" and add your date range. More details here: http://bit.ly/2nOIhOR

Read more
Anonymous
A verified reviewer

Just starting out using this software. Training and support has been excellent.

2018-01-19

It is a local solution to the start up charitable organization's database that is being created from scratch.

Pros

Very centralized in its overview, especially relating to data and event management, which are the 2 modules currently being utilized.

Cons

Looks like some programming details (ie dates such as 01/10 or 10/01) still have some glitches which has been brought up with the programming team. there has been no follow up on this inquiry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're sorry we didn't get back to you regarding that issue. We definitely understand how correctly formatting data for import can be a concern.
To help with this, we have updated our help center article to include specifics on what date formats can be used. Hopefully this will help to make things more clear: http://bit.ly/2Ee5e3Z - and don't hesitate to get in touch with us here if we can assist you: http://bit.ly/2H0UvvM

Read more
Angela Rosenberg

Great experience and meets many of our needs, but there's still room for improvement.

2018-01-15

Pros

Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc.

Cons

It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: your other ideas for new features, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Andrew King

Finally, a CRM designed for non-profits

2016-09-01

In contrast, Keela has clearly been designed with non profits in mind with the functionality and set up designed to track donations. engage donors and manage projects.

Pros

A one stop shop for managing projects, sending newsletters, monitoring donations and building relationships with donors. The customer service is exceptional.

Cons

As it's relatively new their are a couple of minor features missing and limited ability to integrate with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Keela

If you are a non-profit and looking for a way to better work together as a team then Keela is the perfect platform.

Source: Capterra
Helpful?   Yes   No

Response from Keela


Thanks Andy! Our exceptional customers make that exceptional customer service so easy.

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Megan Scheppelman

Very easy to use and well put together software! The nonprofit I am part of is sincerely impressed!

2018-01-18

Pros

I also really enjoy having the contacts all in one place with tags to use to our benefit.

Cons

I love everything about this software, but the thing I enjoy least is the price. Since I have to choose something!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Pretty good. See necessary changes.

2018-01-14

Pros

Great Data storage ability and large group communication advantages.

Cons

In tag selection it constantly skips one removed from desired selection.it is difficult to alter irder if custom features section .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We'd like to hear more about the issue you're seeing with tags. Please get in touch with us here: http://bit.ly/2H0UvvM

Read more
Julie Vargo

Very happy with switch to Keela, looking forward to updates and new features.

2018-01-15

Also our online donations have become much simpler - both for the donor and for our record keeping and payment processing. Recurring donations are so much easier now.

Pros

Keela would have been a great way to learn what needed to happen and I could have set up our system much faster and easier.

Cons

There are still some major features and customizations missing, though from talking to support (which is very good), I have heard that some of these missing features will be coming soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! You should be able to sort donation dates in Keela in chronological order - we'd like to look into this with you.
Please get in touch with us here: http://bit.ly/2H0UvvM

Read more
Eleanor Milburn

Very good

2018-01-17

Pros

User friendly interface, I like many features.

Cons

Some features still seem to be missing/in development. The search function can be more comprehensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Leigh Ann Dotson

Keela is something our organization has been looking for to track our donations and more.

2018-01-11

There has been no easy way to keep up with all of this information in other database programs.

Pros

Tracking donations, generating newsletters to supporters, email blasts, thank you's and receipts to donors, and much more

Cons

We are still learning how to create a monthly email blast as well as generate yearly tax letters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leigh Schumann

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

2018-01-11

Pros

They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated.

Cons

The dashboard isn't the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

Read more
Pietra Basilij

Keela - BEST ever contact management software for non-profits!

2016-09-01

I've been testing all sorts of CRM tools in the last year, but it wasn't until I started using Keela that I actually stuck with using one!

Pros

The tagging system for contacts is THE feature I've been looking for over the last several years.

Cons

I can't wait for them to open it up a bit further to flag individual follow-up tasks associated with specific dates but with no link to an email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Keela

The donation/donor management element is really cool-- I haven't seen this in any of the other tools I've tried and it really simplifies my project management. I also love the built-in emailing feature... just the right number of choices and beautifully designed.

Source: Capterra
Helpful?   Yes   No

Response from Keela


Thanks for the review, Pietra! We're excited to see how much you're enjoying Keela.

Your suggestion regarding followups is something that will definitely be discussed in our team. We're always here to keep making the platform even better!

Read more
Anonymous
(Hospital & Health Care company, 501-1000 employees)

Its a great start. Customer Service is fantastic! and they are always trying to make updates

2018-01-18

Pros

Tagging feature is great.

Cons

The custom fields is a work-in-progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your comments! Regarding the 2nd address, you can collapse this (or any other) section in the profile by clicking on it. We hope that makes things a little easier for you.
We'd like to hear more about your thoughts for re-ordering custom fields. Please get in touch with us here: http://bit.ly/2H0UvvM

Read more
Raji Aujla

Keela has significantly improved the way our team manages our current volunteers

2018-01-17

Pros

It has the ability to send out blast emails and add pictures etc. which is great.

Cons

It would be great if we can do multiple filters for when we need to pull specific statistics. There are areas of improvement in regards to different options available under "interactions"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your comments! You can definitely build reports using multiple pieces of data in Keela. Please check out our Smart List feature for more details: http://bit.ly/2nOIhOR.
Re: interactions, we'd love to hear what you have in mind to improve this feature. Please get in touch with us here: http://bit.ly/2H0UvvM

Read more
Heather More

Went from extremely good to terrible in 48 hours.

2018-01-11

Pros

I can select and export the appropriate data and create a smart list that services my needs.

Cons

I sometimes find bugs But in general their good customer service made up for this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea Craig

Non-complicated UEX with fabulous customer service

2018-01-15

Pros

Simplicity of design, amazing customer service team, always open to suggestions on how to improve the software

Cons

UEX could be more seamless navigating between the different panes and tools; contact list could be a bit "smarter"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Louise Tischhauser

Keela - good value for Non-Profits

2018-03-20

Having come from a way too detailed older product this product is a breeze to use for the whole office.

Pros

Connects events, mail, donation platform and data base together. Communication with donors is great.

Cons

Having to wait a while for future tweaks - in the pipeline though and that is hopeful. It’s a newish product so there is more to come!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kaitlin Reich

Keela customer service has been AMAZING thus far, and the program is incredibly easy to use.

2018-01-11

Pros

It's easy to use without oversimplifying a lot of features that are necessary for accurate ' effective donor management. The plugins are also a huge bonus, as well as the potential ones to come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Fenny Goyal

As someone who is not computer savvy, this is relatively straight forward and easy to use

2018-01-17

I enjoy the ease of making lists and organizing volunteers into various tags. I love that there is an interaction option as well as e-blasts!

Pros

I like that you can group volunteers with tags which makes organization and making lists a lot easier. I also like that there is an interaction option as well as the further option to explain what type of interaction it was.

Cons

I wish you could do searches with more than one tag just for ease of organization and making lists/databases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Great news! You can create Smart Lists with multiple tags using our Analytics feature. Just choose "Contacts that belong to the Tag(s)..." and enter your tags.
More details here: http://bit.ly/2nOIhOR

Read more
Evan Sidwell

Keela has been a fantastic tool in helping us manage our donors

2018-01-16

Great support. Easy and simple funcitonality.

Pros

The software is easy to learn and use.

Cons

The email campaigns are not as functional as MailChimp but how can you compare when this is MailChimp's primary purpose.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kayla Walsh

Keela is helpful and a good way to keep organized.

2018-01-15

Pros

Keela is a great qay to get information out quickly (eblasts) and see all contacts added by each individual in the organization.

Cons

Also, I'd like to see a way to single out groups of contacts or say, volunteer hours of contacts without having to add up individually to see how many collective hours there were in 2017.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your comments! You can definitely build reports using multiple pieces of data in Keela. Please check out our Smart List feature for more details: http://bit.ly/2nOIhOR.
Re: e-blasts, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Gina Coleman

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

2018-01-15

Saving Time, organizing how we manage our volunteers (I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Pros

I like the fact I can email a volunteer and all the staff can see the email thread between us both.

Cons

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ... Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more