Keela Features

Keela

Nonprofit management software

4.25/5 (69 reviews)

Keela Feature Summary

  • Payment processing
  • Donor management
  • Recurring donations
  • Mobile giving
  • Prospect management
  • Membership management
  • Member database
  • Fundraising management
  • Committee management
  • In-kind donations
  • Ad hoc reporting
  • Built-in database
  • Campaign analysis
  • Campaign segmentation
  • Credit card processing
  • Custom fields
  • Customizable fields
  • Customer database
  • Customer segmentation
  • Drag-and-drop interface
  • Duplicate detection
  • Electronic payments
  • History tracking
  • Permission management
  • Personalized profiles
  • Recurring billing
  • Transaction history
  • User access controls
  • Accounting integration
  • Assignment tracking
  • Project management
  • CRM
  • Donor database
  • Donation tracking
  • Receipts / statements
  • Email marketing
  • Reporting
  • Centralized dashboard
  • Task management
  • Assignment management
  • Task commenting
  • Data visualization
  • Search functionality
  • Prioritzing
  • Follow-up scheduling
  • Action management
  • Automated thank you notes
  • Supporter records management
  • Team tracking

Nonprofit Feature Comparison

Most popular features of all Nonprofit apps

API (29 other apps)
Access Control (29 other apps)
Activity Dashboard (35 other apps)
Activity Tracking (23 other apps)
Attendance Management (34 other apps)
Automatic Notifications (23 other apps)
Automatic Reminders (25 other apps)
Communication Management (27 other apps)
Contact Database (37 other apps)
Credit Card Processing (34 other apps)
Custom Fields (35 other apps)
Customizable Branding (26 other apps)
Customizable Reporting (32 other apps)
Data Import/Export (36 other apps)
Electronic Payments (37 other apps)
Email Integration (27 other apps)
Mobile Integration (26 other apps)
Recurring Billing (23 other apps)
Reporting & Statistics (32 other apps)
Third Party Integration (26 other apps)

Competitor Feature Comparison

Keela Feature Reviews

25 reviewers had the following to say about Keela's features:

Kymberly Prouty

Keela has been great for our project management and keeping the team up to date.

2018-01-15

Managing Projects easily, creating fundraising campaigns that look good and track metrics, CRM integration.

Pros

From the project management to running fundraising campaigns and eBlasts we have been able to do things with little to no learning curve.

Cons

That there is no mobile platform and not as much customization as we'd like in the Donation Page, email Templates etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: customizations, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Cynthia Ceilan

Good "first-time user" system for basic needs

2018-07-31

Still, I would recommended it to small organizations that are moving from Excel spreadsheets and other less sophisticated ways of managing contacts.

Pros

The online donation/payment tool is also very well done, easy to set up and manage, and user friendly for both the administrator and the donor/payee.

Cons

There are some significant limitations in the contact management tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Cynthia, thanks for your feedback. I have some good news! Based on our previous discussions with you and other clients on this topic, we're going to be adding a new feature to split contacts into "Organization" and "People" contacts and create associations between them. This is coming very soon. If you'd like to be notified when this feature is available, please subscribe here: https://keela.ideas.aha.io/ideas/KEE-I-52
P.s. We're also planning to improve our E-blast template builder to give you additional options for layout and design, follow our progress here: https://keela.ideas.aha.io/ideas/KEE-I-8

Read more
Jennifer Ramirez

Great donor management software!

2018-08-08

Pros

The interface is easy to use and makes keeping track of donors and donations easy.

Cons

Integrating existing data from other platforms can be cumbersome.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Jennifer, thanks for your feedback. We definitely understand that preparing data for import can be challenging! Please don't hesitate to reach out to our Customer Success team for assistance if you need anything. You can reach them by emailing support@networksforchange.org. Also, if you have any suggestions for making the in-app import process easier - we'd love to hear your ideas! You can add a suggestion to our ideas portal here (https://keela.ideas.aha.io).

Read more
Samantha Williams

Just what our organization needed.

2018-01-15

Pros

Keela has helped us to organize our contacts and streamline processes.

Cons

The campaign tool gets the job done but isn't as customizable and user-friendly as we were used to with our previous program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Anonymous
A verified reviewer

Bit of a learning curve, but user friendly - excellent support and service

2018-01-15

Helps to organise tax receipts and track donor funding.

Pros

1) Dashboard - customizable for our social enterprise/Charity 2) Cloud based, allowing more mobile/rmote access for our team members 3) Pricing - fairly reasonable 4) Tags - customizable 5) Donations - easy to track and issue recipts 6) Tasks and Projects - easy to track - provides accountability for team members (reduces redundant follow-up 7) Customer service and technical support - willing to work with an organisation to help improve (maximize) use of features

Cons

1) eBlast templates need to be more user friendly for custom uploads - (organisation branding) 2) Pricing - there needs to be a mid-tier pricing for the 2500 contact range - 1000 is too small for our organisation, and it will take 2-3 years to get to 5000 as we build - while building, we need to watch costs closely 3) Though easy to use once familiar with the programme, it can be a learning curve: more on-board training needs to be assigned as part of the package price. 4) Drop down menus from top right could be expanded and more explicit - some items could be buttons instead of items in a drop down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Kay Xie

Keela Review

2018-08-01

Pros

- great for contact and database management - easy to navigate and quite intuitive for beginners; friendly interface - pleasantly laid out and easy to look at

Cons

- e-blast option is quite limited in terms of customisation and newsletters templates are not well designed - smart-list creating is a bit clunky and not as intuitive as many of the other features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Kay, thanks for sharing your thoughts! I'm happy to let you know that both our E-blast tool and Analytics tool are getting upgrades soon. We're excited to be able to improve these based on feedback we've received from our clients. You can subscribe to updates about these features here (E-blasts: https://keela.ideas.aha.io/ideas/KEE-I-8) (Analytics: https://keela.ideas.aha.io/ideas/KEE-I-14). Please also feel free to add comments on those ideas about what improvements you'd like to see, we'd love to hear from you!

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Cari Siebrits

Keela review

2018-07-31

Overall, it's been a great experience and I would definitely recommend this as one of the best platforms I've seen out there for non-profits!

Pros

Super easy to use as a platform (especially compared to our previous, outdated, limited database). I like how easy it is to search, see high level info, and integrate with other platforms (e.g. mailchimp)

Cons

I think reporting and analytics still leave a bit to be desired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Cari, thanks for sharing your thoughts! Good news, we're planning to make some improvements to our Analytics tools in the near future. You can vote for this feature to subscribe to updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-14). Please also feel free to add any comments about functionality or specific reports you'd like to see. I would also encourage you to sign up for our training webinar focused how to get the most out of our current tools - you can sign up here (https://calendly.com/keelasuccess/training-session-3)

Read more
Heather Reid

Keela review after, admittedly, limited use

2018-08-15

I am very excited about using Keela moving forward, once all of the bugs of importing data is smoothed out.

Pros

I also appreciate clean design, which helps deal with the sense of feeling overwhelmed that I've had with other databases. And though I am only beginning to learn the breadth of features, the shear volume of what I am able to do is astounding.

Cons

We have also had some issues with set-up and importing all of our information that has been a challenge and time consuming (though customer support has been very responsive).

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Heather, thanks for sharing your thoughts! Good news, we are planning to make improvements to our Dashboard for greater flexibility and customization. You can vote for this feature to be subscribed to updates here: (https://keela.ideas.aha.io/ideas/KEE-I-10) - and please feel free to add your comments to this idea for any specific functionality that you're looking for.

Read more
Krista Long

Loads of opportunities with Keela

2018-08-13

We are hoping to realize specialized donor relationships, instead of doing mass donor relationship management.

Pros

Keela will help us to reach new donors, and improve our donor relationship management.

Cons

It was not easy to import our existing data into Keela.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Krista, thanks for your feedback. We definitely understand that preparing data for import can be challenging! Please don't hesitate to reach out to our Customer Success team for assistance if you need anything. You can reach them by emailing support@networksforchange.org. Also, if you have any suggestions for making the in-app import process easier - we'd love to hear your ideas! You can add a suggestion to our ideas portal here (https://keela.ideas.aha.io).

Read more
Matthew Smedley

Good value for the money!

2018-07-27

We made the switch from an overpriced, under-utilized database software to Keela.

Pros

The setup for donations through the software was simple. The email platform saves us from having to pay for a separate email service.

Cons

The sidebar is limited and should include a quicker link to things like donations, e-blast, etc. In order to use the CRM platform, I have to click through 3 pages to put in a note about a donor. Adding some quicker links for this, including putting an interaction link on the "+" at the top of the page would up my rating of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Matthew, thanks for sharing your review. Glad to hear you are finding Keela to be a good value. :) Regarding your suggestions for improvements to the sidebar, adding donations is something another client suggested recently - you can vote for this idea to subscribe to it here (https://keela.ideas.aha.io/ideas/KEE-I-126). For your other ideas, we'd love to see ideas for those in our portal as well, so that our product team can review and see if these can be added to Keela in the future. Please share them here (https://keela.ideas.aha.io/ideas/new). Thanks!

Read more
Kara Meyer

Affordable!

2018-07-27

Pros

Affordable software for database management is hard to come by; but we found it in Keela!

Cons

I wish we could customize some of the information a bit more and that you could connect contacts to each other (for example, couples that have the same mailing address but separate emails).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hey Kara, thanks for connecting with us! We actually have a feature that's specifically designed to connect people who live at the same address, it's called Households. You can read more about it here (https://keela.zendesk.com/hc/en-us/articles/115003354912-What-is-a-Household-) and be sure to reach out to our Customer Success team if you have any questions about using this - you can reach them at support@networksforchange.org

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Angela Rosenberg

Great experience and meets many of our needs, but there's still room for improvement.

2018-01-15

Pros

Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc.

Cons

It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: your other ideas for new features, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
BevVan Phillips

We are fairly new to using Keela, but it has been easy to learn and support staff has been great.

2018-01-11

the full team can record interactions with donors and program participants

Pros

We like the ability to manage contacts and interaction for donors and other program participants along with project management.

Cons

It is possible to export contacts into a word program to produce a batch of letters, but we didn't realize it would not lend itself to producing a single letter or two.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more
Nicole Goodhue

Keela Review

2018-07-25

Helping us organize and streamline our processes and communication for our non-profit.

Pros

Very geared towards non-profits. Easy to use and consolidates alot of other programs we had been using.

Cons

Currently can't import email designs from mailchimp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Nicole, happy to hear you're finding Keela easy to use! Good news, we're planning to upgrade our E-blast template builder to make it easier to add new templates. We're not sure yet if importing templates from MailChimp will be possible with the new template builder, but we're definitely looking into the possibility of offering this, as it has been requested before. You can vote for this idea to subscribe to it here (https://keela.ideas.aha.io/ideas/KEE-I-8) to be notified of updates about this feature.

Read more
Anonymous
A verified reviewer

Just starting out using this software. Training and support has been excellent.

2018-01-19

It is a local solution to the start up charitable organization's database that is being created from scratch.

Pros

Very centralized in its overview, especially relating to data and event management, which are the 2 modules currently being utilized.

Cons

Looks like some programming details (ie dates such as 01/10 or 10/01) still have some glitches which has been brought up with the programming team. there has been no follow up on this inquiry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're sorry we didn't get back to you regarding that issue. We definitely understand how correctly formatting data for import can be a concern.
To help with this, we have updated our help center article to include specifics on what date formats can be used. Hopefully this will help to make things more clear: http://bit.ly/2Ee5e3Z - and don't hesitate to get in touch with us here if we can assist you: http://bit.ly/2H0UvvM

Read more
Peter Herlin

Keela makes 'working smarter', easier and more fun.

2018-09-04

Pros

Keela makes 'working smarter', easier and more fun.

Cons

Since it's new, some features are still in development. Integrations are growing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shannon Hartwig

Keela helped Kickstart our fundraising

2018-07-31

We're able to keep track of contacts, get donations online!

Pros

As a new non-profit, Keela had all the elements we needed to get started at a very reasonable price. Contacts are easy to add and manage.

Cons

I wish the project management tool included a Gantt chart or other ways to view projects.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Shannon, thanks for your review! Happy to hear that your team has been successful using Keela. I have good news - we're in the process of upgrading our E-blast template builder. You can vote for this feature to subscribe to updates in our Ideas Portal here: (https://keela.ideas.aha.io/ideas/KEE-I-8). We'd also love to hear more about your ideas for improving projects. Could you put in a new idea for our Product team to review? You can do that here: ( (https://keela.ideas.aha.io/ideas/new). Thanks for helping to make Keela better!

Read more
Javier Castro

Easy to use

2018-07-31

Pros

It evens lets us analyze and compartmentalize data as we choose.

Cons

It could improve by allowing users to remove boxes that don't apply to a particular donor. Also, an app would be really helpful. Lastly, the ability to add individuals to an eblast after it has been sent can help us save some time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Javier, thanks for your feedback. Good news! Our mobile CRM app is on the way. You can vote for this feature to be subscribed for updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-54). We'd love to hear more about your other suggestions for improving Keela. Can you please add ideas for these (https://keela.ideas.aha.io/ideas/new) with a little more detail on what you'd like to see? Looking forward to seeing your ideas!

Read more
Andrew King

Finally, a CRM designed for non-profits

2016-09-01

In contrast, Keela has clearly been designed with non profits in mind with the functionality and set up designed to track donations. engage donors and manage projects.

Pros

A one stop shop for managing projects, sending newsletters, monitoring donations and building relationships with donors. The customer service is exceptional.

Cons

As it's relatively new their are a couple of minor features missing and limited ability to integrate with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Keela

If you are a non-profit and looking for a way to better work together as a team then Keela is the perfect platform.

Source: Capterra
Helpful?   Yes   No

Response from Keela


Thanks Andy! Our exceptional customers make that exceptional customer service so easy.

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Bryant Whelan

Keela

2018-07-30

We are still not even accepting payments via PayPal, even though we synched the accounts.

Pros

The set up was not as complicated as I thought it would be, and the navigation is well laid out and easy to follow.

Cons

We were not aware that in order to sync membership payments automatically, we have to use Skype. 5.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Bryant, thanks for bringing these issues to our attention. I'm sorry to hear that you have a challenging experience with Keela so far. Our Head of Customer Experience will be reaching out to you shortly to schedule a call to discuss your concerns, and offer assistance and additional training for your team so that you can feel confident to keep growing with Keela in the future.

Read more
Renée Motheral Clugston

Keela Works Well for Our Small Non-profit

2018-07-24

Overall, implementation of Keela was fairly painless. The Keela team is very responsive and hospitable. The features you get for the price are excellent, I would (and have) recommended Keela to other organizations!

Pros

It has a fairly intuitive interface and an attractive look.

Cons

I wish there was a way to assign donations and memberships to Households, not just individual contacts. Most of our members and donors are institutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hey Renée, thanks for taking the time to share your thoughts! Good news, we're in the process of designing a feature (Organization Contacts) to make it easier for you to separate "people" and "organizations" in your contact list. You can vote for this idea to subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-52). The idea also has a suggestion for a workaround to use until this feature is available, which you might find helpful. If you have any questions, just email us at support@networksforchange.org.

Read more
Claire Smallwood

Keela might not be perfect, but they will be soon.

2018-01-16

Pros

The auto-tax receipt option is fantastic and the rest of the platform makes it easy to create multiple regional email campaigns at once.

Cons

There needs to be a mobile option and also a way to get quick insights about how much money has been raised in a date range instead of having to export donations to get the info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
For insights on your donations, you can easily create a Smart List for ""Donations that were donated between"" and add your date range. More details here: http://bit.ly/2nOIhOR

Read more
Annastasia Forst

Great all-around solution with AWESOME customer service

2018-08-07

We are a small not-for-profit with a large donor and volunteer base. We neeeded a solution that was robust enough for our needs but simple enough for our staff team to use. Our previous software was WAY TOO complicated and expensive but since switching to Keela my team is super happy.

Pros

They are always responsive and if the system can’t currently do what i’m looking for, my “wish” goes in the development pipeline and I’ve witnessed several awesome feature updates because of this.

Cons

Still trying to figure out the reporting functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hi Annastasia, thanks for your kind comments. We're happy to hear you're having a great experience with Keela so far. :) We wanted to let you know that we are planning to make improvements to our Analytics tool soon! You can subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-14). In the meantime, you might want to check out our training session on Analytics to learn how to get the most out of it. You can sign up here (https://calendly.com/keelasuccess/training-session-3).

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Monterey Starkey

Try out Keela

2018-07-28

Overall, the experience with Keela has been great. They have provided excellent customer service and are quick with feedback.

Pros

I also like that they integrate with other platforms, like mail chimp.

Cons

We had some issues with getting the PayPal integration to work initially.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Hey Monterey, thanks for your comments! Glad to hear you're having a great experience with Keela so far, and sorry to hear that your PayPal integration didn't go smoothly. Please reach out to our Customer Care team if we can assist with anything - support@networksforchange.org

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Eleanor Milburn

Very good

2018-01-17

Pros

User friendly interface, I like many features.

Cons

Some features still seem to be missing/in development. The search function can be more comprehensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Networks for Change


Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Read more