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Keela

Fundraising CRM that unifies fundraising and donor comms.

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Keela Reviews - Page 3

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270 reviews

Recommended

SR
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Sandy R.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Keela

Reviewed 3 years ago
Pros

Keela is very user friendly, makes it easy to communicate with our donors and has great value for the cost.

Cons

I have not had any difficulties or things missing with Keela since we started using it.

Vendor response

Hi Sandy - thank you for taking the time to leave this feedback. It's so very appreciated! It's brilliant to hear that you're finding Keela easy peasy to use - that's the dream! If you come across anything at all, you can always reach us at support@keela.com - we love feedback and questions! Warmly, the Customer Care team

KW
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Kat W.

Museums and Institutions, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Keela!

Reviewed 3 years ago

Keela has fundamentally changed how I manage my organization's donors and how I communicate with our community. The interface is so easy to use and affordable for a small community museum like ours.

Pros

I love that Keela is Canadian based and offers a complete cloud-based CMS and donor management system. It's a great value for the money and their onboarding and customer service are fantastic. I know the name of the person who helps me when I run into problems.

Cons

Some features are still in development. I'd like to be able to customize receipts and automatic replies a little more than currently offered. However, Keela's development portal makes it easy to submit recommendations and see what's next for product roll out.

Vendor response

Thanks so much for your feedback, Kat! I think I can speak for Elsie and say you have been great to work with. You are both a patient and avid learner, making our jobs easier than ever! As for customizing receipts, we have options for customizing receipts for certain campaigns and impact areas coming - estimated for our 2.7.2 release. Keep an eye out for this! Addintally, custom automated emails are also on their way. We call these 'email drips' which have been added to the planned tab in our Portal. Feel free to jump in a vote (https://portal.productboard.com/keela/1-product-portal/c/24-email-drip-marketing-campaigns). There is lots more to come, all based on user feedback, so keep sharing those brilliant suggestions of yours. We look forward to continuing to work with you Kat :)