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Kindful vs Agilon One Donor CRM Comparison

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Overview

Category Leaders

Kindful helps you build deeper relationships with your donors and keeps you from wasting time on administrative tasks.

Category Leaders

Agilon One Donor CRM is a cloud-based donor relationship management and fundraising solution which assists nonprofits in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

100

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

100

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

163

75

12

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.1

5

4

3

2

1

16

22

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

It has all the features of any of the competitors and has an aesthetically pleasing, easy to use interface. I love the follow up tasks option, which helps for good donors stewardship.
I have never used a "perfect" CRM and we know that there isn’t such a thing, so if you can't have perfect its really nice to have good, with great customer service.
The onboarding process went well, having a dedicated agent was great. The dedicated support is great--just remember it's business hours only.

Pros

Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.

Cons

Attempting to prepare and issue "tax receipts" for ALL donors - has been extremely difficult and frustrating.
Very rarely and only early on, we had trouble linking some of our previous software programs with Kindful.
Lack of ability to setup and link different paypal / payment accounts to each of the different campaigns. Awkward interactions when you are both an admin and a donor.

Cons

Also non data entry staff refuse to learn the product and they complain about it not working.
In our organization, lack of quality control in terms of data entry made the database prone with errors. Garbage in and garbage out.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features67
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Auction Management
  • Auto-Responders
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Committee Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customization
  • Dashboard
  • Data Import/Export
  • Database Support
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Email Marketing
  • Email Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • Filtering
  • For Nonprofits
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Help Desk Management
  • Historical Trend Analysis
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Member Database
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Marketing
  • Offline Access
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Point of Sale (POS)
  • Project Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Registration Management
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Task Scheduling
  • Visual Analytics
  • Volunteer Management
  • eCommerce Management
  • Total features49
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Auction Management
  • Auto-Responders
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Committee Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customization
  • Dashboard
  • Data Import/Export
  • Database Support
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Email Marketing
  • Email Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • Filtering
  • For Nonprofits
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Help Desk Management
  • Historical Trend Analysis
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Member Database
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Marketing
  • Offline Access
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Point of Sale (POS)
  • Project Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Registration Management
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Task Scheduling
  • Visual Analytics
  • Volunteer Management
  • eCommerce Management

Integrations

  • Total integrations37
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations2
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kindful vs. Agilon One Donor CRM

See how Kindful and Agilon One Donor CRM stack up against each other by comparing features, pricing, ratings, integrations, security & more.