Kindful Pricing

Unlike most fundraising platforms, Kindful provides very clear and concise pricing plans that do not conceal any hidden fees or fine-print clauses that trick clients out of funds raised. This is a very transparent process that allows us to be confident in the financial reporting of each campaign to our partners and donors without any impact on the trust they have in us. Also, Kindful makes the process of donation extremely easy by making contributions possible through multiple quick processing channels.

Compared to other alternatives we tried, I find that their training resources are a little too narrow in focus. They could be broadened further to cover all other related elements of nonprofit management and financing.

I chose Kindful as we were launching our non-profit after researching many products. With many products you have to choose between robust functionality and ease-of-use. The more it does, the more difficult it is to use. Kindful gave me the best of both worlds. It does nearly everything I would want it to do, with some great integrations such as Quickbooks and Mailchimp, and was still very user friendly. All with a price point that is more than competitive.

There maybe could be greater functionality and customization with the donation pages and plugins.

Customer service and set-up was a breeze! So helpful being able to contact real people for custom solutions. Importing records from other systems is one of the easiest I've seen.

It's not quite as robust on the CRM side as some of the other options out there- however even with that, they have easy integrations with most of those major programs!

Easy to learn, use and implement. Report configurations. In fact all the features Kindful has and the cost.

We have not found any cons. We are just a small staff that we have not been able to dig in to all the features available yet.

Kindful is easy to use especially after the latest redo of the menu options. It's fun to use and I love having it sync with our donation page and being able to do special things like peer to peer fundraising and syncing to CrowdRise when we have special campaigns. It's great for automatic receipting and keeping an annual summary available to donors. Donors also an login to their account and do updates which really is a time saver for me - I do fewer updates on expired credit cards and address changes for example. The people who work for Kindful are very professional, friendly and helpful.

At times we get a little frustrated trying to figure out how to pull certain reports and often I run a report and then edit it in Excel. There's not a lot of flexibility as to how the report is printed. Also finding the group we want is sometimes difficult in the software - again, I may get it to a point and then manipulate the report in Excel. Some tasks in Kindful seem to take more steps than I'd prefer - somethings can be bulk updated but not all things for example.

Kindful is very easy to learn to use, and it offers all the features that fundraisers at most small to mid-size nonprofits will want, without needless complexity and at a very reasonable price tag. It also integrates very well with best-in-class tools like Mailchimp and Eventbrite, enabling you to build a suite of tools tailored to your organization's specific needs. Kindful's dashboard is very good, and their reporting features are solid. Help materials are great. We also really appreciate the very responsive and very friendly staff, always there to help!

Some aspects of Kindful aren't super intuitive, and if you don't use them frequently, you may spend some time confused and looking around. That said, the help materials will usually solve these problems quickly.

Affordable, user friendly for us and our donors. Really appreciate that it allows our donors access to their own accounts. Compatible with multiple other apps/tools - and constantly expanding the list.

More access to some of the data. Appreciate that their are some information/options but they are only for viewing and not reporting. There are some aspects that are specific to our needs so understand how some requests aren't common enough to justify a change. There are times when there are asks and I will get a very vague answer - this is where a user group could be very beneficial. Those of...

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I value our donors and I want to know how best to care for them and followup. I like the ease of use in creating new transactions and the automated reports. I like the reporting capabilities and ease of getting the data I need to manage our organization. I like that my staff finds it easy to use.

Entering a single new donor from a check takes additional steps to create the donor, then create the transaction. There is a batch tool that makes this process easier if entering multiple donations. There are some issues with reporting that make it difficult to pull everything I need. Most of these are one-off issues, but still important. I have not found the peer-to-peer tool easy enough to use where I feel confident that my donors would use it. I had to create a pdf to give to them to walk them through all the steps. I wish it had email and text message marketing built-in.

Ease of use is fine for "cash, checks, credit card, etc." transactions - but NOT for "non-cash" donations. Monthly subscription and pricing. I also really like the "interface" and virtual/multiple access for our entire staff/team. The "dashboards" nice - but missing a lot of detail - especially for "non-cash." I do like the "help" section which is part of the dashboard - which allows you to also ask direct questions and provide a related URL. Integration is nice - but even then the vendors have issues related in how they actually integrate with Kindful proper - adding more work in the end (ex: ClickBid).

Kindful's treatment of "Non-Cash" donations is so far removed from the way "cash, checks, credit card, etc" transactions are handled - it simply works against us and makes to many "hoops" to jump thru in attempting to manage data for "non-cash" donors. Especially, since 85% of all our donations are "non-cash." If you have a lot of "non-cash" donations - this is probably not the best choice for you...

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It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.

Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven...

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Colleen, Thank you for taking the time to provide your feedback. We take immense pride in providing software that makes donor management easier and provides meaningful insights into your donors. I want to start off by saying that I have reviewed your comments and suggestions with our support, onboarding and product teams as we do with all reviews and we will take all of your suggestions into consideration....

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Kindful is designed to be part of - not the whole of - a CRM/fund accounting strategy. The upside of this is that you are not pigeonholed into one system forever - it is designed to play nicely with other programs/systems. Once you go through the learning curve, the program is straightforward and easy to use. Customer support is fantastic for questions. I have to manually enter quite a few...

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Not the most intuitive layout, so takes some time getting used to, but once you do it is a very powerful tool. Looks good on a desktop, but not on iphone display. Integration with quickbooks is my main goal and is not perfect - numbers sync fine but sometimes followup is necessary to make sure the accounts/funds are credited properly. Would love to see an integration with campaign monitor for emails and a better to-do/task sharing interface (like basecamp).

Hey David, Thanks a million for the positive review! We're extremely grateful for the overwhelmingly positive comments you have about Kindful. Our main focus is being a platform that can connect to the services you need ¿ so it's a huge pat on our back to hear that you're able to use the QuickBooks and Zapier integrations to improve your accounting and database management. We also appreciate...

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Customer service is outstanding - I can often find my answers in the help menu, but when I don't the email response is almost immediate and very thoughtful & thorough. There is little that I dislike about Kindful. Support during start up was personalized and authentically interested in what my needs and questions were, I didn't ever feel that I was being pitched to. It is quick and easy to set...

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Pros FAR outweigh the cons! Some of the features are not completely intuitive, especially the naming and categorization of them. Sometimes I have to click on several tabs to find the feature I was looking for. Some of the "field" names do not function as I expect them to - but customer support assisted me in writing a query to fix them all at once. (it was not too problematic) I don't love the formatting for snailmailers and acknowledgements - but I haven't spent a whole lot of time trying to tweak them. I print envelopes from Kindful, and export the list of acknowledgements and mail-merge that data into a document I prepared in Microsoft Office; again, not a big deal, but I had to figure out this work-around.

Hi, Catriona! Thanks for writing such a glimmering review. It really brings us joy to see how much you've been able to benefit from Kindful's features. It sounds like your setup was really straightforward, you've had good experience with processing payments, adding contacts, and reporting, you feel good about the price, and all your needs have been answered by our support team. We are incredibly...

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It had a good price point that included CRM and event and peer to peer platform

Customer service was horrible. You could not talk to a live person. You would use chat box or email only to get a link to a response 48 hours later.

Hi Brittany It's been a while (over 3 years now), but it's good to hear from you! Though we appreciate you sharing your feedback, Kindful looks much different than it did in 2017. We take our customers' feedback seriously, and with our hard-working product team, we're making updates every month to make Kindful even easier and more powerful to use. We offer free phone and email support to all our...

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I love how easy it is to use this software! We went from organizing our donor base in spreadsheets - which is a difficult way to keep data "clean" - to using Kindful, which has helped us really minimize our time spent on data entry and upkeep. We have so much more time to spend on more important tasks.

I really wish this software had a way to describe a donation amount. We would likely get more donations if we were able to equate them to our mission somehow. Meaning, when it says $25, it could say next to it "this donation could cover the cost of ____ for our organization." Also, this addition would allow us to sell sponsorships this way, too. Secondly, I wish this software had a quantity field. If these two additions were made, we would eliminate the need for a event registration plug in.

Hi Mackenzie, Thanks for the awesome review! It makes all of us at Kindful excited to hear you're getting organized and saving time. That's kind of our mantra here, so it pumps us up to hear organizations accomplishing that. I totally hear you on the donation amount labels. Those are great ways to inspire more practical donations. I'd actually suggest doing that on your website: list the costs...

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Onboarding to new software is the stuff of nightmares, or an acid stomach at the very least. Over the years, I've learned to fear falling in to a "black hole" of endless hours spent learning the ropes and getting the program to perform as advertised. Switching to Kindful was surprisingly easy -- the upload system via cvs files was efficient, the online training tools answered most of our questions, and when we needed help, a quick response from Kindful was greatly appreciated.

Going through three screens to reach the Contact screen when looking up mailing addresses. Oh, and there needs to be clarification of the multiple entry points for phone numbers.

user friendly interface, quick turnaround on customer questions, ease of reporting, clean look when donor is using donation portal, most critical information showing

would like a better way to separate reporting on various campaigns during a given year and general manipulation of data (for example, the transaction reports are sent via pdf so I can't easily analyze the data in a spreadsheet), would like outstanding card value to be a reporting option,

We transition from a nonuser-friendly CRM (Blackbaud Razors Edge) due to clunkiness and expense. Kindful was the opposite... user-friendly, easy to adapt, helpful customer service, and MUCH cheaper than Blackbaud systems. Transitioning to Kindful has been one the best decisions I have ever made.

When you are creating specialized reports it can be a little difficult to navigate at times

entering donations is extremely easy! whenever we have multiple donations that all meet the same criteria, what used to take us forever to enter, is done extremely quickly with the batch transaction option. Also, some of the reports that are already generated, are very helpful.

One thing that has been a bit of a pain is the mail merge. It takes awhile for the letter to download and be sent via email and then, if there happens to be a mistake with one of the letters, it is very time consuming in the end. It would be nice if we could see the letters and be able to actually edit them after they are merged! In our organization, our donors make donations in "memory/honor" of...

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The organization I work for used Salesforce most recently and it was nightmare for nonprofits. Kindful is built for nonprofits, so they understand how you will used the software and have made several features, such as generating tax letters, super simple.

The search functionality could be better as could the contact duplicate finder. It is also annoying that the system creates a new contact if a donor does not log into their account to make an online donation.

It looks pretty...at first it seems good. Until you need something mote than standard information.

The data is very limited. Mostly canned information. Everytime I tried to get help the answer was the same. "We will address that issue in the future."

Terri, Thank you for taking the time to leave a review. It appears that you decided to cancel your subscription in February of last year - Since then we've continue to make improvements to our product based on feedback from users just like you. I also noticed that our support team worked with you on many requests you had that were unique to your organization. Ultimately we understand that Kindful is not a fit for every organization, and we're glad that you found a tool that suits your needs. We wish you and your organization the best of luck and success with your mission. Kindly, Bradley

Its fairly cheap and the day to day activities (entering donations, pulling mailing lists, etc) are fairly straight forward.

The reporting is not good at all. What a report that shows your last active for each donor? Not available. Want to see a dashboard on anything besides yearly or monthly campaign/fund totals? Sorry, that's not available either. Aside from the reporting being quite limited, the overall building of reports is very poor and not very intuitive. For instance, if you want data for a single calendar year, you have to enter it as "after 12/31/19 " and "before 1/1/21." If that seems weird to you, you're not alone.

No pros were added to this review

No cons were added to this review

Thanks Kyle! We're so excited to have Because of Ezra on our team! Keep up the good work and let us know how we can help you grow! - The Kindful Team

Our organization really enjoy the dashboard feature allowing us to quickly and seamlessly see data on our donor (champions!), our goals, and recurring gifts. We also enjoy the report features and all the options we have to make custom reports. Plus, the acknowledgement letter tool has saved us so much time while increasing our accountability.

Some of the Activities filters are hard to navigate, or create, to get the reports we need. However, the 'Help' section of the software usually has a solution or the next best option for the report we were trying to generate.

-Looks nice -Very affordable -Cool features such as automatic reports and Mailchimp integration -Staff is responsive to technical issues

-Seem to be quite a few bugs -The setup is not as intuitive as I would have liked

Anna, We are so glad to hear that you see Kindful as a great product for a growing non-profit. We’ve kept that in mind while designing our CRM to ensure we have a product that will work for your organization now, and in the future as you continue to grow. We’re sorry your onboarding experience hasn’t been what you expected! I checked with our Success team, and it looks like you have been in regular...

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