Kindful Reviews

I didn't know much about donor software when I started so I began researching multiple options. As a nonprofit, I was looking for something that would meet my needs without breaking the bank. What I liked about Kindful was that it offered most of the same features as other software programs at a great price. For options that are not included, Kindful partners with other agencies so you actually get...

Read more

I was skeptical about Kindful not including every possible feature within it's software. However, other software that does is double or triple the cost if not more. You also may be paying for things you don't need so I actually like this option a lot more than I thought I would. So far, Kindful meets all of my needs.

Unlike most fundraising platforms, Kindful provides very clear and concise pricing plans that do not conceal any hidden fees or fine-print clauses that trick clients out of funds raised. This is a very transparent process that allows us to be confident in the financial reporting of each campaign to our partners and donors without any impact on the trust they have in us. Also, Kindful makes the process of donation extremely easy by making contributions possible through multiple quick processing channels.

Compared to other alternatives we tried, I find that their training resources are a little too narrow in focus. They could be broadened further to cover all other related elements of nonprofit management and financing.

Nice interface easy to enter basic data easy to learn the basics Nice step up from excel if you want basic data storage and basic searches and reports Good customer service

Queries not very robust Reporting options not very robust Data glitches acknowledgement features for letters are limited

Alyssa, We hate to hear that you’ve not had the experience with Kindful that was promised by Network for Good when they sold our product to you. Looking back through our records, it seems that you didn’t have any calls with our Sales team, or with our Customer Success team to help streamline the onboarding process as you transitioned into our database. We regret this as we have these processes in...

Read more

Customer service and set-up was a breeze! So helpful being able to contact real people for custom solutions. Importing records from other systems is one of the easiest I've seen.

It's not quite as robust on the CRM side as some of the other options out there- however even with that, they have easy integrations with most of those major programs!

Kindful's payment processing tool works exceptionally well and provides all the security assurances that often have donors concerned about making payments online. Another favorite feature of mine is that multiple admins are allowed per campaign, making collaboration much more effective. Also being able to generate reports on each donor's lifetime of activity always adds a personal touch to our monthly and annual emails.

Direct integration with major platforms and associated services is quite limited and can mostly only be achieved with third party facilitation. With confidentiality and trust being a very critical element in our relationships, the fewer the number of outlets with data on our operations, the better it would feel.

"Wealth Insights" has been remarkably beneficial in help me know what the right "ask" is. Integration with other platforms such as mail chimp and quickbooks is wonderful. Reporting is extremely robust.

While robust, the reporting does take some getting used to. The biggest con, for me, is that it is very difficult to create and manage "Groups."

I love that we no longer have to send receipts at the end of the year. It saves me hours of time. The fact that it interfaces with our accounting program has cut down time for our accountant and helped him keep track of donors. Perhaps the biggest win for us is that we get our donations within a few days. The last donor management system we used only paid out once a month.

The expense. It is competitively priced but as a small non profit it's a chunk out of our budget.

I like that it's really user friendly, simple to view different lists, create groups, spreadsheets, and your customer service is really great!

I wish there was an email tracking system in the software, so I could select a group of donors, send them an email, and then view opens/clicks/etc.

Easy to learn, use and implement. Report configurations. In fact all the features Kindful has and the cost.

We have not found any cons. We are just a small staff that we have not been able to dig in to all the features available yet.

Allows donors to designate their donations

We have some needs that Kindful does not provide: -Ability to log calls within a donor's profile -Table Within Contact with custom columns -Auto-sync emails with donor’s profile -Improve the note taking feature -Individualized dashboard that shows the tasks and call history for the admin logged in. -The ability to search donor profiles based on amounts they donated to specific programs/campaigns -Be...

Read more

It is user friendly. Support team gets back to you in a timely fashion.

I have some problems with filtering in reports.

Customer service is outstanding - I can often find my answers in the help menu, but when I don't the email response is almost immediate and very thoughtful & thorough. There is little that I dislike about Kindful. Support during start up was personalized and authentically interested in what my needs and questions were, I didn't ever feel that I was being pitched to. It is quick and easy to set...

Read more

Pros FAR outweigh the cons! Some of the features are not completely intuitive, especially the naming and categorization of them. Sometimes I have to click on several tabs to find the feature I was looking for. Some of the "field" names do not function as I expect them to - but customer support assisted me in writing a query to fix them all at once. (it was not too problematic) I don't love the formatting for snailmailers and acknowledgements - but I haven't spent a whole lot of time trying to tweak them. I print envelopes from Kindful, and export the list of acknowledgements and mail-merge that data into a document I prepared in Microsoft Office; again, not a big deal, but I had to figure out this work-around.

Hi, Catriona! Thanks for writing such a glimmering review. It really brings us joy to see how much you've been able to benefit from Kindful's features. It sounds like your setup was really straightforward, you've had good experience with processing payments, adding contacts, and reporting, you feel good about the price, and all your needs have been answered by our support team. We are incredibly...

Read more

The software is designed to serve the needs of non-profits. It has been developed to balance the needs of the daily user and the required reporting for a growing organization. The support team is extremely helpful and responsive. For the most part the functionality is very user-friendly and user training can be done in a short time.

There is a gap in the donor management process. There is no automated process to move a contact through the Donor cycle which means manual updating through custom fields. The video instructions are good for explaining the benefits of specific features but they don't explain how to perform the tasks/process to get to the results promises.

Hi, Karen! Thanks for writing a positive review! It thrills us that you've been able to take advantage of user-friendliness, and, in cases where you've needed help, have found it in our support team. We know not everything is perfectly intuitive, so it makes us happy to hear that when you've needed help, you've gotten it. Your feedback about the donor cycle management is great. We preach the...

Read more

Kindful is easy to use especially after the latest redo of the menu options. It's fun to use and I love having it sync with our donation page and being able to do special things like peer to peer fundraising and syncing to CrowdRise when we have special campaigns. It's great for automatic receipting and keeping an annual summary available to donors. Donors also an login to their account and do updates which really is a time saver for me - I do fewer updates on expired credit cards and address changes for example. The people who work for Kindful are very professional, friendly and helpful.

At times we get a little frustrated trying to figure out how to pull certain reports and often I run a report and then edit it in Excel. There's not a lot of flexibility as to how the report is printed. Also finding the group we want is sometimes difficult in the software - again, I may get it to a point and then manipulate the report in Excel. Some tasks in Kindful seem to take more steps than I'd prefer - somethings can be bulk updated but not all things for example.

I love that this platform houses all of my donor information and that the donors have access to their information. I love the ease of creating new campaigns and receiving donations! I also love the ease of getting out the end of year tax receipts!

My least favorite thing about this platform is the reports. All though you can pull a report on virtually anything it doesn't provide totals and is a bit clunky. I am also still hoping for proper integration with our email platform Active Campaign to make our communications more seamless.

Kindful is very easy to learn to use, and it offers all the features that fundraisers at most small to mid-size nonprofits will want, without needless complexity and at a very reasonable price tag. It also integrates very well with best-in-class tools like Mailchimp and Eventbrite, enabling you to build a suite of tools tailored to your organization's specific needs. Kindful's dashboard is very good, and their reporting features are solid. Help materials are great. We also really appreciate the very responsive and very friendly staff, always there to help!

Some aspects of Kindful aren't super intuitive, and if you don't use them frequently, you may spend some time confused and looking around. That said, the help materials will usually solve these problems quickly.

The ease of use and quick training is essential and very much in the Kindful brand. Custom reports are easy to generate and extremely helpful.

I am not able to generate my custom receipts in Kindful but that is easily remedied with a CSV file and Word. I am not sure that there is anything that I don't like about Kindful. I know that there are things that I may not be utlizing, but that is due to time constraints on my part.

As a software, Its easy to use. Excellent customer service. Great report system

Any additional service costs money. It takes sometime for the sync between Kindful and Quickbooks

user friendly interface, quick turnaround on customer questions, ease of reporting, clean look when donor is using donation portal, most critical information showing

would like a better way to separate reporting on various campaigns during a given year and general manipulation of data (for example, the transaction reports are sent via pdf so I can't easily analyze the data in a spreadsheet), would like outstanding card value to be a reporting option,

What I like most about the Kindful is the ease of use. My favorite feature is the "transaction batch" tool. It allows me to quickly and easily add any number of donations at one time without leaving the page.

Any problems I had with the software initially have been remedied by their support teams after I brought them to their attention. They worked the problem and didn't stop until it was satisfactory.

The product and overall integration with other software is wonderful. The ease of the system has been a delight. The Kindful team is extremely knowledge, efficient and kind. I have reached out many times with questions or concerns and each conversation, the representative has went above and beyond. The system itself is simple and easily understood. The Dashboard displays the perfect amount of information. Great company to work with for nonprofit needs.

Customization to Mailer Templates, some data retrieval when building reports, search functionality is limited.

I chose Kindful as we were launching our non-profit after researching many products. With many products you have to choose between robust functionality and ease-of-use. The more it does, the more difficult it is to use. Kindful gave me the best of both worlds. It does nearly everything I would want it to do, with some great integrations such as Quickbooks and Mailchimp, and was still very user friendly. All with a price point that is more than competitive.

There maybe could be greater functionality and customization with the donation pages and plugins.

I find the user interface to be incredibly intuitive and user friendly. For basic use, it takes little to no training.

Certain features still needing catch-up. I have had issues with household reporting and history. And, the social fundraising features have some quirks that always require work-arounds.

Friendly data store of donor information with lots of ways to segment data or drive development of mailing lists

Seems to be limited by a primary account --- I don't seem to be able to drive emails to multiple ID's in a donor account. For example if I have an account set up for a husband and a wife combined donor, I can send the same email to both the husband and the wife , unless I separate them as individual accounts. I also don't seem to be able to track individual pledges

What I like most is that whenever I need help, there are great online resources and helpful, patient and knowledgeable team-members that ALWAYS help me solve my problem or answer a question. That's a very reassuring feeling, since we are a small organization with everyone wearing lots of hats.

I wish there was more ability to customize the way we see fields onscreen

Thanks, Natalie! We love small organizations!