MemberSuite System Features

MemberSuite System

Cloud-based AMS for associations & member-based non-profits

4.13/5 (16 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Advertising Management
Alerts/Notifications
Application Management
Billing & Invoicing
CRM
Certification & Licensing
Chapter Management
Charting
Committee Management
Communication Management
Credit Card Processing
Customizable Fields
Dashboard Creation
Data Synchronization
Discount Management
Document Management
Drip Campaigns
Dues Management
Duplicate Detection
Election Management
Email Marketing
Event Management
Family Memberships
Financial Management
Full Text Search
Fundraising Management
GPS
Inventory Management
Inventory Tracking
Invoice Management
Jobs Board
Learning Management
Meeting Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Microsoft Outlook Integration
Order Management
Order Processing
Payment Processing
Promotions Management
Purchasing & Receiving
QuickBooks Integration
Records Management
Registration Management
Reporting/Analytics
Sales Tax Management
Self Service Portal
Shipping Management
Shopping Cart
Subscription Management
Third Party Integrations
Visual Analytics
Volunteer Management
WYSIWYG Editor
Website Management
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ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Advertising Management
Alerts/Notifications
Application Management
Billing & Invoicing
CRM
Certification & Licensing
Chapter Management
Charting
Committee Management
Communication Management
Credit Card Processing
Customizable Fields
Dashboard Creation
Data Synchronization
Discount Management
Document Management
Drip Campaigns
Dues Management
Duplicate Detection
Election Management
Email Marketing
Event Management
Family Memberships
Financial Management
Full Text Search
Fundraising Management
GPS
Inventory Management
Inventory Tracking
Invoice Management
Jobs Board
Learning Management
Meeting Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Microsoft Outlook Integration
Order Management
Order Processing
Payment Processing
Promotions Management
Purchasing & Receiving
QuickBooks Integration
Records Management
Registration Management
Reporting/Analytics
Sales Tax Management
Self Service Portal
Shipping Management
Shopping Cart
Subscription Management
Third Party Integrations
Visual Analytics
Volunteer Management
WYSIWYG Editor
Website Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Advertising Management
Alerts/Notifications
Application Management
Billing & Invoicing
CRM
Certification & Licensing
Chapter Management
Charting
Committee Management
Communication Management
Credit Card Processing
Customizable Fields
Dashboard Creation
Data Synchronization
Discount Management
Document Management
Drip Campaigns
Dues Management
Duplicate Detection
Election Management
Email Marketing
Event Management
Family Memberships
Financial Management
Full Text Search
Fundraising Management
GPS
Inventory Management
Inventory Tracking
Invoice Management
Jobs Board
Learning Management
Meeting Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Microsoft Outlook Integration
Order Management
Order Processing
Payment Processing
Promotions Management
Purchasing & Receiving
QuickBooks Integration
Records Management
Registration Management
Reporting/Analytics
Sales Tax Management
Self Service Portal
Shipping Management
Shopping Cart
Subscription Management
Third Party Integrations
Visual Analytics
Volunteer Management
WYSIWYG Editor
Website Management
Visit WebsiteCompare App

MemberSuite System Feature Reviews

15 reviewers had the following to say about MemberSuite System's features:

Matthew L.

MemberSuite: customizable, user friendly, and the best CRM/AMS I've used.

2019-02-28

We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns.

Pros

Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration.

Cons

The lack of a spreadsheet import can be a hindrance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael L.

Pretty darn good & getting better

2018-08-28

We are a membership association and we have an additional group of subscribers and stakeholders/ interested parties and we are able to manage all of that data and those relationships in MemberSuite.

Pros

The training went well and we are able to self manage our entire database and customer relationships with a very small staff.

Cons

We came on the system at a time of significant growth at Membersuite and they were challenged to keep up with us and all the other new clients. Their culture has improved from a developer driven mentality to a customer facing mentality and that change, while welcome, has taken 24 months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris S.

MemberSuite One year in

2018-12-20

Since using the billing process through MemberSuite, invoicing takes much less time for staff to process and our members are paying their dues more quickly since they can download an invoice from an email and pay online. We have also found the e-marketing included with MemberSuite so easy to use, we are canceling the contract we have with another e-marketing platform and sending all our emails through MemberSuite.

Pros

Additonally, any information your organization puts in the AMS can be pulled out in reports. This was not the case in our previous software.

Cons

However, I believe MemberSuite is working to make these reports more customizable.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shaun H.

Access and adaptability enabling

2018-09-06

MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.

Pros

A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data.

Cons

MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, 11-50 employees)

Not a great product. Surprised they are still going.

2020-04-30

Pros

The report builder was actually pretty good.

Cons

Look and feel was old-fashioned and not mobile friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Executive Office company, 1-10 employees)

MemberSuite was Sweet

2018-11-28

I trusted my data and was glad to set up reporting as I needed and not have to depend upon "canned" reports.

Pros

I appreciate their highly customized reports.

Cons

The system would go down at an inconvenient time, although perhaps this has been resolved.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian B.

Flexible, configurable AMS System

2018-09-06

Pros

Flexibility of the software - it is highly configurable Very open API Great access to data

Cons

I would like the console to be a little more user friendly/intuitive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan M.

Engage your members with ease of use in MemberSuite

2018-12-18

Great experience overall and the customer support is top notch!

Pros

The ease of having our events visible in the member portal makes for easy interaction with members for registering for events and updating information.

Cons

There are a few reporting and financial issues that we are still working through so I wish all issues could be resolved in a timely manner but I do think most of our issues are resolved quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle M.

I've noticed a huge improvement in MemberSuite since our implementation over three years ago.

2018-06-26

Pros

The search feature is very useful when we need to pull data on our members, event registrations, awarding continued education credits, etc.

Cons

The current portal has some limitations, but those will hopefully be addressed with the upcoming upgrade. The flexibility to enhance the product to fit our needs comes with a steep customization cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tina A.

I like how they take the time to walk you through anything and the constant improvements!

2018-06-26

All in all a learning experience

Pros

MemberSuite is always making improvements and looks to its customers for feedback. The customer service support is great!

Cons

Some of the reporting isn't intuitive but it is getting better for sure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle W.

MemberSuite - Good Association Mgmt Tool

2018-11-26

Pros

It's also highly customizable.

Cons

User experience in the portal is not as intuitive as it could be.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Candice Z.

A Good All-In-One Resource for Associations

2018-09-06

Pros

Even though each association is different, MemberSuite is highly customizable--events, awards, certifications, member directory... they can cover it all.

Cons

Our company has been a client since 2011 and over the years we've had some challenges with Support but this has become much better recently. Our CSM has been a very valuable resource.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lakisha B.

MemberSuite is a perfect fit for us!

2018-10-18

We utilize API to link our registration company, our online journal and our technical papers.

Pros

The ability to customize and the price point was perfect for us compared to other systems. The customer service is really good as well.

Cons

We have been anxiously awaiting the roll-out of the new customer portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura V.

Web based, highly configurable system that allows us to manage most aspects of our association.

2018-06-29

Pros

Ability to integrate through a robust API. Only pay for the modules you use and need, with an unlimited amount of users.

Cons

The user experience in the portal is clunky and not as intuitive as it should or could be. The length of time it takes for bugs to be fixed. If they are system wide, they are addressed quickly, but if they only impact a small amount of customers, they take quite a bit longer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Overall, this has been a disappointing experience.

2018-04-27

I learned that we should have picked something else?

Pros

Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.

Cons

Lastly, members complain because it is not intuitive or easy for them to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more