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Trail Blazer Non-Profit Manager
Cloud-based fundraising software for nonprofit organizations
(5)
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Trail Blazer Non-Profit Manager Reviews - Page 3
70 reviews
Recommended
Mildred R.
Civic & Social Organization,
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the customer support and ease of using the software. It's easy to find all the data
that it doesn't have a connection to a general ledger
Karen S.
Primary/Secondary Education, 11-50 employees
Used monthly for 6-12 months
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Awesome experience. Very happy with TB.
Amazing customer service. Quick to respond to email or phone call. Tons of excellent knowledge docs and they always help identify which one is best suited for your question. Always willing to help no matter how many times I reach out.
There's so much functionality and so many knowledge docs that I sometimes feel overwhelmed by it all. Wish there was a 10,000 foot view of everything the system offers, and the we could drill down into specific functionality to learn more. Customer support is awesome when I know what I want to do, but I feel like I could be doing so much more with this system.
Jennie D.
Nonprofit Organization Management, 11-50 employees
Used weekly for 6-12 months
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It has really helped me keep better track of campaigns and LYBUNTs. Mailing is a lot easier now as well. It has automated several things that have helped me spend more time working on what matters.
The Trail Blazer team is so helpful and getting started is so easy. It is easy to search for the information I need.
There have been a few things that have been hard to do find to edit.
Linda H.
11-50 employees
Used daily for less than 6 months
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That we can have all of our information on one data base which will make it much easier in tracking potential donors.
There are a few features that we would still like to have for our education departments and events and we have spent hours cleaning up the data base once it was transferred over to match with the Trail Blazer system while meeting our needs.
Lee N.
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Not having any coding experience I thought it might be difficult to use HOWEVER, the customer service is AWESOME! They created our first template for us and it was exactly what we had envisioned. They have a quick turnaround on any email (Joel!) and are always available by phone (Kevin)! The you tube videos are helpful too with the graphics as I am a visual learner. We have several upcoming events and look forward to using the event portion of the system. As I said we are still in the learning curve but so far it has been a positive experience. With so many programs available and us being a new nonprofit it's hard to know which one to go with- I'm glad we chose TrailBlazer.
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Rut N.
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CornerHouse is a non-profit that conducts forensic interviews of abused children, teens and vulnerable adults. TrailBlazer Non-Profit Manager holds information of our donors, volunteers, colleagues, referents and more. The database allows us to distinguish between the groups, and the different relationships we have with them. This allows for specified donor drives, email campaigns, and more. Customer support has been amazing: always helpful, always friendly, and always available. The online tutorials are very good at teaching you the basics and then getting you into more specific areas. The staff is very patient if you have to ask the same question multiple times. We truly recommend TrailBlazer Non-Profit Manager!!!
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Matt C.
Higher Education,
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We had been using an expensive product that was unreliable and very touchy, and charged a fortune for tech support. Unfortunately, we were so invested data-wise that change was fearful - until that last problem pushed us over the edge. Trail Blazer meets our needs with none of the issues the other product gave us. We have been impressed with the customer support in both the sales and the tech support arenas. We are happy with Trail Blazer. It is affordable donor management.
We are pretty heavily customized. There were some challenges getting set up and it took longer than we anticipated. But this had more to do with our data and needs than it did with Trail Blazer.
Chris S.
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The expandable and editable search function is a great tool. Also, the Thank You letter mass printing option is a big time saver. Coming from Salsa to Trailblazer, I am very happy with the upgraded database and tools, and for a fraction of the price!
For Mac, the remote desktop is a little slow at times, and saving files to the local computer takes a few extra steps. It's not a major problem though.
Jen Z.
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I work for a small nonprofit organization with limited staff capacity. We have used Trail Blazer Non-Profit Manager for several years. It has worked great for us. We are able to efficiently manage donors and contributions, run reports and queries, send e-blasts and generate other correspondence, track contacts, while sorting contacts into groups. The customer service is excellent and we appreciate that they have a local office where people actually answer the phone. There is also a large help center with videos, webinars, and access 24/7 to my questions.
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Monica T.
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I highly recommend Trail Blazer to any non-profit! The capabilities of the system are incredible and the support from the staff/team is unbeatable.
Trailblazer can do just about any data tracking you need. The program allows you to query a million different things so you can get the right donor list.
Not always the easiest system to use. Thank God for the support team. Everyone is helpful and goes above and beyond to help and answer questions.
Susan M.
Fine Art, self-employed
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The customer support is flawless. These folks really want to ensure the best experience possible.
It isn't as easy to set up as we'd hoped, and we are not able to set up class registration very well. We also need reserved seating, which they don't offer.
It was true that in December 2014 Trail Blazer’s software did not offer reserved seating functions. However in September 2015 reserved seating functions were added on the desktop version, and on the mobile phone. Attendees can reserve the seat(s) they want and the price bracket (i.e. child, adult, senior, non-member, member, etc.) easily from their smartphone or our free web forms
Julie D.
Fine Art,
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Great support. It serves our purposes for a reasonable price. It's easy to connect to online activities.
We have downloaded it to our system because our IT folks do not trust that the TrailBlazer firewall will protect our donors. I would prefer to have online access to the system but have to be at my desk at work to access it at this time.
April B.
Civic & Social Organization,
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The customer service is awesome, and there is always someone available to help.
The system has a pretty steep learning curve if you aren't used to databases, and the basic word processor to create a physical letter or receipt for donors is pretty limited.
Laura G.
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Our agency has only scratched the surface of Trail Blazer's functionality, but found it to be an effective tool for our fundraising needs. Client support is top-notch; I never had to wait more than a few minutes for help navigating the system.
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Katheen C.
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I would recommend it period.
I have found Trail Blazer to be easy to use right out of the box. There is still a long learning curve but their customer service and knowledge support is great.
Non that I have come across so far.
Joann F.
Civic & Social Organization, 201-500 employees
Used weekly for less than 6 months
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It seems like their transition from political campaigns to non-profits is still missing important elements.
Really good customer support. Very capable people who respond quickly and with precise information.
No stats for like-users. No pre-paked campaigns such as Year-End Drive. Missing important features.
Rebecca W.
Fine Art,
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The price is great. The customer service is very prompt and generally helpful.
It can be very time consuming to maintain data integrity.
Graciela T.
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We are very pleased with the product and with the support we have gotten from the team. Although the learning curve is pretty steep, the product is fantastic. Thank you for your help.
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Erica T.
Civic & Social Organization,
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The customer service is amazing. They answer all questions over the phone and via email. They are very helpful and fast.
I do not have a complaint. Both the product and the vendor are great.
Ryan C.
Religious Institutions, self-employed
Used monthly for less than 6 months
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Makes managing the small stuff that much easier. It seems to specifically target non profit organizations and assist them with accounting stuff that the average Joe can't understand.
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