One Church Reviews - Page 2

Technical support has been 100% reliable and always available. Easy to create and embed donation forms on my website. Set up text to give and online giving for all departments. Value added to both internal and external customers.

There is no one thing that I dislike about the product. I use it specifically for online donations.

We love the wide array of features that allow us to consolidate many of our needs into one place (giving, attendance, communication, forms, registration, etc...), rather than having multiple software programs.

Just like anything else, there is a learning curve. But the amazing customer service is definitely helping us navigate this as we go. Always cheerful, quick, and thorough in helping us walk through our questions.

The customer service for OneChurch couldn't be matched! Questions are answered right away, bugs are fixed immediately, explanation of updates/changes are sent via email so we are aware before church on Sunday.

The only thing that I would improve would be the ability for drop-down menus to work using keyboard entry, so that I wouldn't have to use a mouse at all during data entry.

Hi Shaleen! Thank you so much for your review. I'm happy to see you are enjoying the software. I have some good news for you. One Church does support choosing values from drop downs using only your keyboard. Basically, you would tab into the field and, while the field is highlighted, press the space bar to open and choose a value. No mouse needed. You can read more details from our help center article found here: http://bit.ly/2AtYNsN. Have a great week and let me know if I can help with anything else! Blessings, Jorge

Easy to use and understand even for the computer challenged! [SENSITIVE CONTENT HIDDEN] answers questions quickly.

Only problem is not being able to customize some reports but it is not a huge problem to work around.

How easy it is to navigate the system and figure things out. I also like that you can schedule individual training sessions for those learning to use it.

Maybe not being able to search for someone by phone number? Sometimes, I need to find out who someone is by a phone number and haven't figured out a way to search for them that way. Maybe under reports?

Hi Jennifer! Thanks so much for the review! We actually do support searching for people by their phone number. The people quick search at the top of any screen can be used to search by entering any part of their name (including nickname), email, and/or phone number. There are also filters for phone number from the main people listing as well as from the Person Query Builder. I hope that helps! If you need anything else, please feel free to reach out to us.

The fast Customer service! You can have the best system in the world, but if you don't have someone available to help you when you need it, then it's no good. When I have a question or concern, it is usually met and resolved within minutes. Priceless!

No cons were added to this review

The online giving platform integrated with the rest of the program makes my life as bookkeeper much simpler. I also LOVE the outstanding customer service and that I can suggest features to be included in the future.

I have been told by several accountants that the accounting feature is lacking. We are not able to process payroll through One Church yet. We also aren't able to print our checks from this system because they are 3 part checks.

The flexibility and adaptability of the software to our church's needs and wants has been an amazing benefit to our church! Customer service has been great, I can't thank reps enough for all his help in making One Church work great for us!

It is not as intuitive as some other options but within a very short time we were able to figure it out.

After over 40 years experience in Pastoral ministry, I find One Church to meet all my needs. it's up to date on all the latest features (ie: Social Media) that a busy pastor needs to have at his finger tips. My staff is very happy and eager to use it. I still can't believe the price. The free version is really all you need up to 500 people and the paid version is a great bargain. The staff is pleasantly responsive and open to suggestions. After spending years with most of the most popular church management systems I can say that you would have to spend a LOT more money to get thes features. Great job guys, and I love the chat button.

No issues to report.

Love the customer service!! Within a few minutes, I will receive a response and love how rep works with you to add new features or creates solutions. I find it very user friendly, and easy to move from screen to screen. Reporting is done in seconds instead of minutes.

I think the way businesses are treated with contributions. I feel any contributor person or business, should be treated the same and not separated.

1) One can set up reoccurring events and set them up also on a timer to be switched automatically. 2) Very simple to use 3) Modern sleek platform 4) Simple to adapt for multiple usages

This might not even pertain to the software's ability or not but in our church it would be great to have a "universal roster in attendance to help ease check-In experience for families visiting from another campus. Once again I believe this might not be an issue of the software itself but rather something we as an organization should look more into. Once again i believe the software is more than capable of running a universal roster we just haven't explored that area much. Not much more to say other than this software is and runs GREAT!

This church management software is easy to set up and there are helpful training videos to help you along the way. I love how you can track people's engagement with the church to be able to plan for better corporate discipleship.

I wish that they would add voice messaging to their communication module. Some of the older members do not text, email, or know what a push notification is. If there was a voice message option, we would be able to drop that service we are currently paying for and be able to afford the higher level of service.

The customer service is incredible! They were able to help us onboard our entire church, and were timely in our requests for help. They are fantastic at serving churches!

At first their online volunteer management systems was clunky. But they made vast improvements to it, and now it works fantastic!

One Church is the simplest Church Management Software I have ever worked with. There are so many amazing features that I learn something new each day that helps me be more efficient in my record keeping.

I would love to see a financial piece added to One Church, so I could have everything in one place.

Took our church management to the level we wanted/needed. Our kids ministry also have benefited from a more streamlined Check In process.

No cons were added to this review

Ease of Use - So much more intuitive and flexible than two other programs we've tried over the last 10 years. Customer Support - If I could have graded higher than a 10, I would give the customer representative 100. Report Writing

OneChurch did not partner with our last oneline payment vendor so we had to switch. The new vendor has been very inflexible. I believe we'll eventually be able to work around it, maybe by switching vendors. Nonetheless this aspect of the transition has been challenging.

This software is robust as it contains automatic workflows (able to send out emails and texts when certain triggers are set), and the ability to filter people any which way. All the other features (financial, scheduling, etc.) are easy to use. The customer service folks are friendly and quick at responding.

Some bugs were encountered, but the developers were quick to fix the issues.

Great customer support, price and amount of modules available for overall management

Learning new system, change and initial set up

-Ease of use -Functionality and reporting -Responsive developers -Excellent customer service

-Fundraising options are still being built out

Ease of use and the intuitiveness of the product.

Like any software, there is a learning curve.

The launch and transition to OneChurch was superior to any other software we've used, bar none. It meets our needs and then some. The software has evolved quickly and the responsiveness of the developer has been incredible.

No cons were added to this review

Easily unfolds the techniques of church management that will bring about cheap result with less stress.

Fails to buttress a structure for church management as this is core in sustaining the future of any organisation.

Easy to use. Thorough and covers all of my needs. Really quick customer service response and help. It has been a very pleasant experience.

If I had to say one thing, maybe a few of the components of the scheduler but nothing major.