Blackbaud Raiser's Edge NXT Features

Blackbaud Raiser's Edge NXT

Cloud fundraising and relationship management for nonprofits

4.19/5 (369 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Ad hoc Reporting
Alumni Management
CRM
Campaign Analytics
Campaign Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Reports
Dashboard
Data Import/Export
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Duplicate Detection
Electronic Payments
Email Marketing
Event Management
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Social Media Integration
User Management
Volunteer Management
Learn moreCompare App
API
Activity Dashboard
Ad hoc Reporting
Alumni Management
CRM
Campaign Analytics
Campaign Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Reports
Dashboard
Data Import/Export
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Duplicate Detection
Electronic Payments
Email Marketing
Event Management
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Social Media Integration
User Management
Volunteer Management
Visit WebsiteCompare App
API
Activity Dashboard
Ad hoc Reporting
Alumni Management
CRM
Campaign Analytics
Campaign Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Reports
Dashboard
Data Import/Export
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Duplicate Detection
Electronic Payments
Email Marketing
Event Management
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Registration Management
Reporting/Analytics
Social Media Integration
User Management
Volunteer Management
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Blackbaud Raiser's Edge NXT Feature Reviews

25 reviewers had the following to say about Blackbaud Raiser's Edge NXT's features:

Iris T.

It's a good fund raising product but it needs improvement

2021-06-04

But any complex queries, reports, import, integration with other system requires lots of 3rd parties tools to achieve.

Pros

Comparing to the database view, opening a new browser tab is useful when doing some comparisons between screens.

Cons

Although SKI API is available, not all of the data point in database is available.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe H.

Headed in the right direction, but not yet a viable choice for everyone

2018-11-20

Back-office folks - administrative, support, programs - are left either straddling both or staying put in RE7/the database view.

Pros

- Slick, modern interface that really encapsulates the new SaaS business model into which Blackbaud is evolving - Mobility, ease of accessing data from almost any device - Potential for nifty applications with the SKY API & UX platforms

Cons

- Searching is currently only optimized for constituents; getting to the detailed info of funds, appeals, campaigns, memberships, volunteer jobs, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Lauri R.

Excellent Donor Management for Front Line Fundraisers

2019-04-12

Overall we are very happy with Raiser's Edge NXT and plan to continue using this product into the future.

Pros

Allow fundraisers to use a talk-to-text app to input contact reports for meetings.

Cons

This is not a heavy work system for database managers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Matthew M.

The best donor management software

2018-01-09

Raiser's Edge is the premium donor management package.

Pros

Highly customizable Powerful query and report builder Multiple modules including Events and Volunteer Management If you're hosted instead of on-prem, Online Express is a fantastic add-on for email blasts, form building, and event registration

Cons

Very expensive Proper setup requires a serious time commitment Some features are only available in the hosted environment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sr. Brittany H.

In a Limited Pack, Raiser's Edge Pulls Ahead

2019-04-02

Pros

A powerful database management software, Raiser's Edge makes it easy to search and organize donor information.

Cons

The user interface is not necessarily intuitive and isn't the most modern looking design, but after a while the user can get the hang of it.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Katharine S.

Needs more functionality, but great for fundraisers

2017-10-26

Pros

Lists, especially filtering by region User-friendly look and feel Cloud based, mobile friendly Easy management of portfolio

Cons

No gift processing functionality yet Not all functions communicate with Database view Slow running, sometimes does not load fully

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Katherine P.

Large Capacity,

2016-09-06

Pros

It allows the management team to personalize the profile of each donor and and easy to pull our reports for donation history and interests.

Cons

It can be hard to find a donor in the system due to the sensitivity of the data input.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

It is great for a organization with large donor database, only necessary if constant donation revenue established as it is relatively costly.

Source: Software Advice
Helpful?   Yes   No
Read more
Wendy W.

Raiser's Edge gets the job done

2014-10-08

Pros

RE allows an organization to set up the database to meet their internal processes and fundraising management needs.

Cons

We are currently designing a data warehouse so that we can provide better cross-departmental reports to senior management, and being trained on RE SQL would be a great benefit.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

Be prepared to invest in the highest level of conversion your organization can afford, and get lots of input from other users before you design and implement your system.

Source: Software Advice
Helpful?   Yes   No
Read more
Amy B.

Raiser's Edge

2014-10-25

Pros

The customer support is some of the best I have ever received. I have been working with Blackbaud for 14 years and truly appreciate the attentiveness and support I get.

Cons

The only thing is dislike is the Duplicate Management Tool and inability to export split gifts.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

Talk to other users and do a lot of research! There are many good books out there. Also, training, training, training.

Source: Software Advice
Helpful?   Yes   No
Read more
Karen M.

RE NXT is a powerful tool for fundraisers

2020-04-08

We're really happy with the product.

Pros

The ease of accessing and downloading information is superior to database view and the prospect and donor management functions are fantastic for fundraisers.

Cons

The challenges are that not everything added in NXT view shows up in database view at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adrienne G.

Might be great for fundraising, not for membership - do research if you are looking for memberships

2019-04-03

Pros

Has decent analytics and reporting (for donations only).

Cons

The NXT web view has a nice layout but is completely useless for membership. In order to do data entry, you still need to use database view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Fallon S.

Easy to use fundraising tool but doesn't have the capacity to be a full-service database companywide

2018-02-01

Pros

Allows user to easily track and monitor the whole donation process from proposal, to ask, to pledge, to monetary donation acquired.

Cons

Inability to record ticketing or act as a box-office database needed to run a full-service non-profit company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen J.

User for over 20 years

2016-07-21

Pros

The software is great for constituent management and tracking donors and gifts for non profits.

Cons

The assistant got the paperwork signed and it has been over a month and the add on product has still not been activated in our database. I have emailed and called the account executive assistant because we cannot talk to the account executive, i have talked to customer support and have been passed around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

3/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

be honest. You know they charge for every little change.

Source: Software Advice
Helpful?   Yes   No
Read more
Justine V.

Raisers Edge NXT

2018-04-23

Pros

It's easy to use if you're familiar with CRM databases. If this is new to you, customer support will walk you through any difficulties you may face.

Cons

Not intuitive for someone who is new to database management, but this is a simple learning curve that anyone can overcome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rebekah S.

Not an expert in RE but frequent user who really appreciates all it has to offer

2018-08-06

Wouldn't use any other system.

Pros

So many wonderful features, which outweigh the fact that it's a complicated system that could take a lifetime to master!

Cons

It's a complicated system that feels like it will take a lifetime to master, but it really is the gold standard in donor management software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cain F.

Great Product, but Could be Overkill for Most Nonprofits

2018-03-26

So while I love the product, and especially love it because it integrates seamlessly with Financial Edge for the accounting reporting, smaller nonprofits are probably better served with something just as user-friendly but much cheaper for donations/events/membership management, like Avectra's Net Forum.

Pros

It's very easy to use, and very easy to get information from, whether through any of the many canned reports, or through queries and exports. Support is extra, but well worth the cost, at least in the initial years after set-up.

Cons

And things like the Special Events module and Membership and Tributes and Memorials modules are not included in the base package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Milly W.

Have been using Raiser's Edge for 14 years

2014-10-22

Pros

Their support is incredible, especially the Crystal Reports team. I appreciate all the canned reports and the fact that some of them are actually extremely flexible.

Cons

The Prospect Management portion leaves much to be desired.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

Be sure your organization needs a complete solution like RE, and if you're interested, become a member of one of the forums to be sure it's the correct database for you.

Source: Software Advice
Helpful?   Yes   No
Read more
Heather K.

NXT and upper management

2018-04-10

All in all, we love our NXT.

Pros

NXT has most importantly helped our upper management, CEO and V.P. gain valuable information on our donors, and the stewardship of them.

Cons

It does not yet take the place of Raiser's Edge, batching, events, etc. Refresh time should be instantly but there is a lag which is sometimes up to 7 hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ann N.

Raiser's Edge Junkie

2016-05-13

Pros

Documentation is at your fingertips IF you take the time to enter data about prospect/donor visits, likes/dislikes, who knows who, etc.

Cons

It is important to commit to entering all data available in a consistent fashion so that queries and reports will give the output required.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

Training on the product and buy-in from fundraisers is essential to success.

Source: Software Advice
Helpful?   Yes   No
Read more
Jana G.

Raiser's Edge

2015-12-30

Pros

The design of the database is more intuitive than most.

Cons

It is a bit more expensive than other products and there is an additional cost for additional functionality.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

It has many modules so be sure to outline exactly which processes you would like your software to accomplish and get all of your initial pricing with the entire functionality so you are comparing apples to apples. Remember that integrated systems such as RE & NetCommunity) can save time, money, and effort that can be a huge resource savings compared to piecing together disparate systems.

Source: Software Advice
Helpful?   Yes   No
Read more
Kristen T.

Donor data taken to the next level

2016-08-16

Pros

Raiser's Edge is a powerhouse for the management of donor data. It is easy to track a donor's contributions and see their giving history at a glance.

Cons

Unfortunately, the wait time to speak with a live customer service representative is always VERY long. The online chat option can work in some instances, but not always.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

Look into the customer service available and ease of use for compiling the reports you will need. Find out whether you can add components as they are developed or as you need, and see what the fees are like.

Source: Software Advice
Helpful?   Yes   No
Read more
LaDonna B.

Better donor connections with RE

2014-10-01

Pros

With The Raiser's Edge, your database fits your needs, and Blackbaud Support helps you get the most out of your donor management system.

Cons

The event module is a bit tricky, and the flexibility of the product makes it overwhelming for new users.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

Make yourself a chart for comparing functionality, available training (including delivery methods and price), and the ability to integrate with other software. Connect with users of the software programs you're considering, and include their comments in your chart. Then, look at the price of the database and maintenance packages. Price alone is deceiving.

Source: Software Advice
Helpful?   Yes   No
Read more
Sarah P.

I love the Raiser's Edge

2016-09-14

Pros

I love the Raiser's Edge for constituent relationship management, prospect management, gift recording, stewardship, events - it has everything I need!

Cons

Blackbaud is a behemoth of a company, and can be quite pushy with sales.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

Make sure that you need something as robust as the Raiser's Edge before purchasing it. If you will use it fully, then go for it! If you don't have that many constituents/gifts/etc., then maybe look at another product.

Source: Software Advice
Helpful?   Yes   No
Read more
Carmen H.

Great Product Improving to New Era

2015-07-29

Pros

It provides my colleagues with all the capabilities to be successful from data entry to data processing and constituent management.

Cons

I currently don't like that this product is not portable but the NXT version takes care of that aspect. Cant wait until it starts working properly and we get to use it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Blackbaud Raiser's Edge NXT

My biggest recommendation is to get trained as soon as possible. It will make your life so much easier and avoid any mistakes in the system.

Source: Software Advice
Helpful?   Yes   No
Read more
Justine V.

An idea of Raisers Edge

2017-08-17

Pros

It's ideal for large-scale non-profit organizations who handle a multitude of donations and donors.

Cons

The product visually isn't as appealing as other blackbaud products. However, what it lacks in appearance, it makes up for in use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more