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Realm Logo

Community-focused online church management system

(2)

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Realm Reviews - Page 7

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271 reviews

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HR
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Heather R.

Religious Institutions, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Customer Service and Support

Reviewed 6 years ago

They has great customer service and support. They are also working to expand and broaden the applications.

Pros

It is very comprehensive and easy to use.

Cons

There are function aspects that could be broadened.

DK
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David K.

Religious Institutions, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Realm

Reviewed 6 years ago

Our experience with Realm has been outstanding. Their support has always been timely, not difficult to get and was easily understood.

Pros

This software is robust and accessible. It is an outstanding package that meets all our needs.

Cons

I have nothing to complain about. They do a great job of accommodating Canadian customers even thought they're not based in Canada.

MR
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Marcia R.

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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I love Realm! I am just having a hard time getting staff to "catch" the vision and change old habits

Reviewed 7 years ago
Pros

The more i learn it the more I like it. I love that i can do most everything i need in one program. I especially like the online giving. I do wish we could have more than one account listed for ease of deposits

Cons

The app. The app seems to be where we have the most issue with new people logging on and understanding how beneficial Realm can be

RL
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Roger L.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review of Realm By Roger

Reviewed 8 years ago

It was a good program, software upgrades have improved it Also the upgrades are explained really good

Pros

the ease of setting up profiles and changing them

Cons

There are a lot of words I don't understand( Note I am a senior citizen)

DM
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Deb M.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Data migration was relatively easy. Very easy to use. Customer support is very responsive.

Reviewed 7 years ago
Pros

Ease of use on the admin side. Still being built out, though this is also a con. Electronic giving is up substantially since we brought Realm into the congregation.

Cons

The program is still being built out, though this is also a plus. There are some features missing that we wish were there, such as improved calendaring/scheduling.

SK
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Susan K.

Religious Institutions, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Realm has worked well for us for more than 5 years.

Reviewed 6 years ago

Nice printouts, accurate recordkeeping.

Pros

Realm helps us keep track of people and their offerings in an accurate manner. I use it for entering offerings and printing annual contribution reports. I also especially like the customer support that comes with the software: always helpful and gracious.

Cons

If there is anything I don't like about the software, it's that there is more software than we need. It's set up for some kind of megachurch with child care check-ins, group management, etc, and those are not functions we use.

MM
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Myra M.

Religious Institutions, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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we were already using regulas acs people

Reviewed 3 years ago
Pros

easy to use and get help using it. i love the posting of giving the most.

Cons

we were already using acs people when we went to realm.

CK
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Cheryl K.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Realm

Reviewed 6 years ago

Overall it has been a good experience. I believe ACS is intent on making a quality product. Their customer service is excellent.

Pros

The dashboard and pathways functions. Dashboard allows me to see statistics at a quick glance. Pathways allows us to streamline and view processes and procedures.

Cons

Waiting for new functionality to become available.

NH
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Norma H.

Used weekly for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Some features hard to find if haven't been used in a while. Staff mostly friendly & knowledgeable.

Reviewed 7 years ago
Pros

It saves me so much time, and it is generally easy to use. With the exception of one person (female) who didn't seem to want to be working the help line and told me to do something very complicated that I knew was not correct, everyone has been very helpful.

Cons

1)There are no written directions that I can access for things I haven't done in a while. For example - the yearly statements I generate for taxes. I only do those in January. 2) I also would like to be able to remove names from the general list when a person dies or moves away. From what I've been told, there is no way to do this. They must be moved onto some other list via a complicated system.

JP
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Jenn P.

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Realm is a great user interface product

Reviewed 7 years ago
Pros

Realm is great for reporting and really knowing what our congregation is involved in. I query down to exactly what I need to help my pastors focus on various paths for teaching or other things.

Cons

The accounting platform especially for multi campus is not where we need it to be. We have many different groups that look at it from a finance team to the ministry coordinator. Each one needs to see a different level of financial information. This is not currently available.

RS
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Rebekah S.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very pleased with Realm

Reviewed 3 years ago

It has been wonderful.

Pros

How user-friendly it is and how everything for our church from finances to membership is under one umbrella.

Cons

It can move very slowly at times which can be very frustrating.

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Verified reviewer

Design, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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We love realm!

Reviewed 2 years ago

Overall, we had a great experience with Realm, and still use it to this day

Pros

First, it was a really switchover from their previous software. Second, it was amazing for us when COVID hit.

Cons

There were limited role management options when it came to giving permissions to Church attenders. I do think it worked good otherwise.

GB
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Glenda B.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome software-company wants to help church ministries!

Reviewed 7 years ago
Pros

The ease of use! The software provides most of what we need in a church office. The company is developing updates and additions to the software that will greatly enhance the product.

Cons

That payroll has not been implemented yet and that the drop down feature is not available on financial reports.

MP
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Monni P.

Accounting, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have been ACS customers for over 25 years so moving to REALM was an easy decision.

Reviewed 7 years ago
Pros

The software creators have developed a product that is very simple and easy to use. I am excited that donors see their own records.

Cons

It is catered to the contributors-so we are not able to have many features that we had on ACS people module-especially when dealing with non cash contributions

WG
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Warren G.

Religious Institutions, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Bethel Baptist Church - Wichita, Kansas

Reviewed 3 years ago

Overall, OnRealm is a great time saver.

Pros

We love the features of entering individuals, families, groups and being able to print rosters.

Cons

The inability to keep and maintain business meeting minutes in OnRealm and be able to search them. Also, every time there is a change in reports, we have to go in and redo a majority of our reports because the format changes and extra unwanted columns appear.

DT
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David T.

Writing and Editing, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Incredibly Frustrating

Reviewed 4 years ago

Nearly every time I have to use it ends in frustration, unexpected results, lost time, asking someone for solutions, etc. And I have over 30 years I.T experience. This software needs to go back to the design room.

Pros

It's at least an attempt to unify the communication in a church environment.

Cons

Extremely difficult to navigate. Lots of missing functionality. Difficult to manage news feeds. Software sometimes sends out emails without notice or options when editing an item. One bug will even send the emails with old info prior to an edit. Documentation was almost useless. Extremely difficult to figure out how to get a task done. Something as simple as signing up for a small group is too buried for most users to locate, so everyone ends up contacting the group leader, asking to be signed up.

DY
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Donna Y.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everyone is so helpful when I need them. Thank you!

Reviewed 6 years ago

Being able to go in a look up any names or what they have giving that year. Print reports that the pastor may ask for.

Pros

Easy Access to program. Easy to put in congregation names. Love using the giving as well as attendance.

Cons

Sometimes it is hard to know how to set up somewhere when you need to get a report. I do not like the overall setting of putting in Family members and children. Sometimes it is hard to merge the people together. I eventually figure it out.

ML
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Martha L.

Religious Institutions, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Software for Church record keeping!

Reviewed 6 years ago

Support Staff is amazing to assist you with any questions, concerns or problems you may encounter.

Pros

There is not enough room to address what I love most about this soft ware!

Cons

I wish the reports had more options and easier to create maybe it is just the administrator (myself) that needs more training. :)

BF
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Ben F.

Religious Institutions, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Great, Well-rounded ChMS

Reviewed 8 years ago

The great thing about Realm is that it has everything we need to run our church in a holistic way. It let's us handle our group communication, personal profiles, giving records, reporting, and accounting all in one place. Also, it has a great discipleship tool called Pathways that helps us walk people through any process we create. We can assign different Steps along one of any of the custom Pathways we create, making sure no one slips through the cracks. It has really helped our assimilation, spiritual formation, and leadership development processes. Communication has been greatly improved and we now have a handle on all our operations.

Pros

easy to use, intuitive, comprehensive.

Cons

a few features are a little difficult to find or setup, but their customer support is very helpful in those cases.

JD
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Joy D.

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's been great to use software that has so much functionality.

Reviewed 7 years ago
Pros

Functionality and the great fields to enter member and guest info. I've enjoyed using the pathways feature as well.

Cons

The cost is high for what we are using it for. We've had issues with the children's check in, especially when children go to various places during the Sunday school hour.

PE
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Patricia E.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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What would I do without you?

Reviewed 6 years ago

Without a doubt my experience has been great with Realm. Their support team absolutely can't be beat. If I call in with a question they help me immediately and know their product. I have never been disappointed with their knowledge.

Pros

I have used Realm for only a short time but used ACS Technologies before joining the Realm Team. I'm sold on this software. The list of what it will do is endless. Right now I'm still challenged to do everything I want to do but I have no doubt when I have a few more months under my belt that I will be thoroughly familiar with what is available and the best way to use this. They also have a Realm University that makes available extra training. Thanks Realm!

Cons

Nothing against Realm, it just takes time to learn everything and it doesn't happen over night.

SH
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Stephen H.

Religious Institutions, 201-500 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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We are learning to develop systems that reflect Realms functionality

Reviewed 7 years ago

Pastoring people and not just numbers on a spread sheet is made possible through Realm. We are identifying people that were falling between the cracks and starting to implement procedures to help stop it from happening.

Pros

We love the profiles and the way that there is a holistic approach to collecting data and using it for practical ministry.

Cons

We have run into issues with our check-in and marking attendance. This can be very embarrassing when checking in childrens ministries.

KM
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Kelly M.

Religious Institutions, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Realm is the best software I have ever used, very sophisticated!

Reviewed 7 years ago

More accurate records, up to date technology, convenience.

Pros

Convenience, up to date, sophisticated, the best program out there! This program is much better than ones used in the past. No information is lost, updates are regularly scheduled, and I couldn't be happier about the reporting function.

Cons

The only con, I would like to be able to search for a specific check #, this additional option would save me a lot of time and frustration.

DS
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DeAnne S.

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's still a learning process, and I probably don't know everything I could do with this program.

Reviewed 7 years ago
Pros

Everything is tied together. I don't have to enter the financial information when people give through Realm.

Cons

It's not easy to create labels just for something easy -you have to create a group first; it changes my addresses in vendors that no one seems to know why.

LC
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Linda C.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thoughts on Realm

Reviewed 6 years ago
Pros

The cost of Realm is a definite factor. I like that it's the same as ACS, which I've used since 1998.

Cons

My one dislike about Realm is that deposits can't be made to expense accounts on the Chart of Accounts, which I was able to do in OnDemand Accounting.