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Recommended
Heather R.
Religious Institutions, 11-50 employees
Used daily for 2+ years
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They has great customer service and support. They are also working to expand and broaden the applications.
It is very comprehensive and easy to use.
There are function aspects that could be broadened.
David K.
Religious Institutions, 1-10 employees
Used daily for 1-2 years
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Our experience with Realm has been outstanding. Their support has always been timely, not difficult to get and was easily understood.
This software is robust and accessible. It is an outstanding package that meets all our needs.
I have nothing to complain about. They do a great job of accommodating Canadian customers even thought they're not based in Canada.
Marcia R.
Used daily for 1-2 years
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The more i learn it the more I like it. I love that i can do most everything i need in one program. I especially like the online giving. I do wish we could have more than one account listed for ease of deposits
The app. The app seems to be where we have the most issue with new people logging on and understanding how beneficial Realm can be
Roger L.
Nonprofit Organization Management, 201-500 employees
Used daily for 2+ years
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It was a good program, software upgrades have improved it Also the upgrades are explained really good
the ease of setting up profiles and changing them
There are a lot of words I don't understand( Note I am a senior citizen)
Deb M.
Nonprofit Organization Management, 11-50 employees
Used daily for 1-2 years
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Ease of use on the admin side. Still being built out, though this is also a con. Electronic giving is up substantially since we brought Realm into the congregation.
The program is still being built out, though this is also a plus. There are some features missing that we wish were there, such as improved calendaring/scheduling.
Susan K.
Religious Institutions, 1-10 employees
Used weekly for 2+ years
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Nice printouts, accurate recordkeeping.
Realm helps us keep track of people and their offerings in an accurate manner. I use it for entering offerings and printing annual contribution reports. I also especially like the customer support that comes with the software: always helpful and gracious.
If there is anything I don't like about the software, it's that there is more software than we need. It's set up for some kind of megachurch with child care check-ins, group management, etc, and those are not functions we use.
Myra M.
Religious Institutions, 501-1,000 employees
Used daily for 2+ years
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easy to use and get help using it. i love the posting of giving the most.
we were already using acs people when we went to realm.
Cheryl K.
Religious Institutions, 11-50 employees
Used daily for 1-2 years
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Overall it has been a good experience. I believe ACS is intent on making a quality product. Their customer service is excellent.
The dashboard and pathways functions. Dashboard allows me to see statistics at a quick glance. Pathways allows us to streamline and view processes and procedures.
Waiting for new functionality to become available.
Norma H.
Used weekly for 1-2 years
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It saves me so much time, and it is generally easy to use. With the exception of one person (female) who didn't seem to want to be working the help line and told me to do something very complicated that I knew was not correct, everyone has been very helpful.
1)There are no written directions that I can access for things I haven't done in a while. For example - the yearly statements I generate for taxes. I only do those in January. 2) I also would like to be able to remove names from the general list when a person dies or moves away. From what I've been told, there is no way to do this. They must be moved onto some other list via a complicated system.
Jenn P.
Used daily for 6-12 months
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Realm is great for reporting and really knowing what our congregation is involved in. I query down to exactly what I need to help my pastors focus on various paths for teaching or other things.
The accounting platform especially for multi campus is not where we need it to be. We have many different groups that look at it from a finance team to the ministry coordinator. Each one needs to see a different level of financial information. This is not currently available.
Rebekah S.
Religious Institutions, 11-50 employees
Used daily for 1-2 years
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It has been wonderful.
How user-friendly it is and how everything for our church from finances to membership is under one umbrella.
It can move very slowly at times which can be very frustrating.
Verified reviewer
Design, 1-10 employees
Used monthly for 2+ years
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Overall, we had a great experience with Realm, and still use it to this day
First, it was a really switchover from their previous software. Second, it was amazing for us when COVID hit.
There were limited role management options when it came to giving permissions to Church attenders. I do think it worked good otherwise.
Glenda B.
Used daily for 1-2 years
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The ease of use! The software provides most of what we need in a church office. The company is developing updates and additions to the software that will greatly enhance the product.
That payroll has not been implemented yet and that the drop down feature is not available on financial reports.
Monni P.
Accounting, 51-200 employees
Used daily for 1-2 years
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The software creators have developed a product that is very simple and easy to use. I am excited that donors see their own records.
It is catered to the contributors-so we are not able to have many features that we had on ACS people module-especially when dealing with non cash contributions
Warren G.
Religious Institutions, 1-10 employees
Used weekly for 2+ years
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Overall, OnRealm is a great time saver.
We love the features of entering individuals, families, groups and being able to print rosters.
The inability to keep and maintain business meeting minutes in OnRealm and be able to search them. Also, every time there is a change in reports, we have to go in and redo a majority of our reports because the format changes and extra unwanted columns appear.
David T.
Writing and Editing, 1-10 employees
Used weekly for 6-12 months
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Nearly every time I have to use it ends in frustration, unexpected results, lost time, asking someone for solutions, etc. And I have over 30 years I.T experience. This software needs to go back to the design room.
It's at least an attempt to unify the communication in a church environment.
Extremely difficult to navigate. Lots of missing functionality. Difficult to manage news feeds. Software sometimes sends out emails without notice or options when editing an item. One bug will even send the emails with old info prior to an edit. Documentation was almost useless. Extremely difficult to figure out how to get a task done. Something as simple as signing up for a small group is too buried for most users to locate, so everyone ends up contacting the group leader, asking to be signed up.
Donna Y.
Used daily for 6-12 months
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Being able to go in a look up any names or what they have giving that year. Print reports that the pastor may ask for.
Easy Access to program. Easy to put in congregation names. Love using the giving as well as attendance.
Sometimes it is hard to know how to set up somewhere when you need to get a report. I do not like the overall setting of putting in Family members and children. Sometimes it is hard to merge the people together. I eventually figure it out.
Martha L.
Religious Institutions, 1-10 employees
Used daily for 1-2 years
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Support Staff is amazing to assist you with any questions, concerns or problems you may encounter.
There is not enough room to address what I love most about this soft ware!
I wish the reports had more options and easier to create maybe it is just the administrator (myself) that needs more training. :)
Ben F.
Religious Institutions, 1-10 employees
Used weekly for 1-2 years
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The great thing about Realm is that it has everything we need to run our church in a holistic way. It let's us handle our group communication, personal profiles, giving records, reporting, and accounting all in one place. Also, it has a great discipleship tool called Pathways that helps us walk people through any process we create. We can assign different Steps along one of any of the custom Pathways we create, making sure no one slips through the cracks. It has really helped our assimilation, spiritual formation, and leadership development processes. Communication has been greatly improved and we now have a handle on all our operations.
easy to use, intuitive, comprehensive.
a few features are a little difficult to find or setup, but their customer support is very helpful in those cases.
Joy D.
Used daily for 1-2 years
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Functionality and the great fields to enter member and guest info. I've enjoyed using the pathways feature as well.
The cost is high for what we are using it for. We've had issues with the children's check in, especially when children go to various places during the Sunday school hour.
Patricia E.
Nonprofit Organization Management, 11-50 employees
Used daily for less than 6 months
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Without a doubt my experience has been great with Realm. Their support team absolutely can't be beat. If I call in with a question they help me immediately and know their product. I have never been disappointed with their knowledge.
I have used Realm for only a short time but used ACS Technologies before joining the Realm Team. I'm sold on this software. The list of what it will do is endless. Right now I'm still challenged to do everything I want to do but I have no doubt when I have a few more months under my belt that I will be thoroughly familiar with what is available and the best way to use this. They also have a Realm University that makes available extra training. Thanks Realm!
Nothing against Realm, it just takes time to learn everything and it doesn't happen over night.
Stephen H.
Religious Institutions, 201-500 employees
Used daily for 6-12 months
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Pastoring people and not just numbers on a spread sheet is made possible through Realm. We are identifying people that were falling between the cracks and starting to implement procedures to help stop it from happening.
We love the profiles and the way that there is a holistic approach to collecting data and using it for practical ministry.
We have run into issues with our check-in and marking attendance. This can be very embarrassing when checking in childrens ministries.
Kelly M.
Religious Institutions, 1-10 employees
Used daily for 6-12 months
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More accurate records, up to date technology, convenience.
Convenience, up to date, sophisticated, the best program out there! This program is much better than ones used in the past. No information is lost, updates are regularly scheduled, and I couldn't be happier about the reporting function.
The only con, I would like to be able to search for a specific check #, this additional option would save me a lot of time and frustration.
DeAnne S.
Used daily for 1-2 years
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Everything is tied together. I don't have to enter the financial information when people give through Realm.
It's not easy to create labels just for something easy -you have to create a group first; it changes my addresses in vendors that no one seems to know why.
Linda C.
Nonprofit Organization Management, 1-10 employees
Used daily for 1-2 years
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The cost of Realm is a definite factor. I like that it's the same as ACS, which I've used since 1998.
My one dislike about Realm is that deposits can't be made to expense accounts on the Chart of Accounts, which I was able to do in OnDemand Accounting.