Greatly enhanced our organization's connectivity. Essentially easy to use and manage. Great customer service.
Really feature-rich. Mostly intuitive and user-friendly. Scalable to meet the demands of the organization. THE CUSTOMER SERVICE IS SECOND-TO-NONE. Quick to respond. Personable. Expert. Stays until the job is done.
Some initial learning required in order to really understand the product. The GUI could stand to be upgraded a bit.
Likelihood to recommend: 10/10
I'm already thrilled with Roll Call, and we have yet to realize the benefits of creating our own photo directory, or using it to check in classes. I did just set up our various grade levels of Sunday School, with graduation rules in place- so that next August, one click will update all kids and their information into their appropriate class for next year- sweet. Setting up html email templates using urls from our website graphics was a snap, and made our communications 500% better looking immediately. Creating groups of things like, which members need a printed label for our newsletter and which ones get it online was incredibly easy. You may have noticed, we haven't started to handle our financials in Roll Call yet; it's worth owning even without that! Over the next year, we'll look to see if our Treasurer wants to join in on Roll Call. I do not doubt that if it does Financials as well as it does everything else, it'll be worth changing from ACS. Roll Call is a game changer!
Our church had a cobbled-together sock drawer of solutions that had been done one at a time over the years, in which nothing worked together. Roll Call allowed us to take all these disparate elements running under Windows emulation into a unified, dynamic solution in the Mac environment. We are just starting to reap the benefits,as our Fall season begins. It's so great to have our membership database, directory, attendance, Sunday School classes, mailing labels, etc. all 'singing off of the same music.' I would have treated myself to this program, even if the church hadn't purchased it; in addition to saying goodbye to Windows, I no longer have to live in fear that one of six separate things isn't updated properly, or that someone isn't getting a mailing. We haven't even scratched the surface yet as far as the child check-in, but it's coming. The HTML email enables us to look like we're paying for a commercial service, such as Constant Contact. Which we aren't!
We were attempting to export our old files from ACS, and their export utility made it virtually impossible, through no fault of Roll Call's. Hence, I spent a lot of hours re-entering data via copy and paste, with our old Windows desktop and new Mac version open side by side. It was worth the work, because when it's finally in and you can manipulate the data and reports, wow!
I think as a basic database this works great. Our church has continued to update this software and probably will continue to do so. We also, unfortunately have to run Quickbooks for non-profits for paying bills and such. How awesome it would be if there was something to link the two. I have told other church planters like me to look into this software, I think it is priced right and grows with the church. I would suggest that the makers of Roll Call continue to make this software user friendly. Even more so than it is to date.
We love the idea of putting people into groups. The Giving tracking excellent The The ability to handle lots of data is great.
The email function is too basic. In this day and age there should be HTML functions. This is a MUST! The financial reports are left to the creator to edit if you want reports that people can read. If I do a 12 month giving report it goes across three pieces of paper unless I copy and paste a bunch of it which is a hassle. I think you need much more visually friendly reports for people to read. The query section is difficult to navigate. There are lots of possibilities (which is great) but could there be basic one's in place (Women's ministry, etc.) There is no right "click" opportunities to copy or paste, you have to go the the "edit" section of the men and select it. Shortcut keys are important.
Our church of about 500 has recently relocated and wanted to upgrade to a Child Check-In system that printed child's name tags with a parent security tag for a safe and secure child check-out process after class or event. I personally downloaded and tried over 5 different software programs using the "30 day trials" and Roll Call, by far, was the most user friendly! Entering families is quick and simple, creating groups with specific times, people, and locations is helpful, and the Mobile App saves $$ while being user-friendly to whoever steps up to the Check-In tablet Sunday morning. PROS: 1. Family files can be as specific or generic as you need. 2. You can check-in and print 1 child at a time, or you can check-in as a family and everyone's name-tags w/security tags print all together. 3. You can enter in volunteers and create their own group so all people serving can have name-tags as well. 4. Once you understand the printer set-up, from reading the manual and online help, it is easy to move forward with multiple printers and Mobile Check-In sites. 5. Excellent online support with documentations of previously posted help desk questions and the tutorials to solve them. 6. AMAZING phone support during office hours!! Not only helpful but conscious of my end ultimate goal and problem solved me how to get there. 7. Name tags are already designed simply and logically. No need to make a custom design when the default is perfect. 8. The user interface is simple and inviting. Everyone appreciates how clean and welcoming the Check-In screen is. ANYONE can use it :-) Even on the back-end in the set-up program. CONS: And this is from user error... (as in I didn't fully read all the instructions) 1. Confused setting up printers for Client vs. Mobile function. Again, once I read the directions and Josh the tech hero from Roll Call helped me, I was independently setting up and running 5 computers to 2 printers effortlessly. I've only been using the system for a few weeks and have a lot to learn to better support our growing church. Our parents love using the Check-In system and our volunteers love how easy it is for them to use and track our families. Personally, I was sold when I could figure out how to run the program without outside help. I'm not the most tech-savvy mama out there, but Roll Call is simple, straightforward, and they offer EXCELLENT customer support is you do get stuck.
Roll Call is a robust software package with strong sales and technical support. The ability to use a check reader makes this software very attractive. Set-up is straightforward but will take some study. Data can be exported for manipulation in other software, but to do so will take some higher level skill. Financial summary data can be written to disk for import by some accounting software packages. As a stand-alone or networked database, Roll Call is an excellent affordable product that is worthy of consideration for either Windows or Macintosh platforms.
The database structure is well done with a predictable interface. Most impressive is the financial input and tracking. We are implementing using a check reader. This has greatly improved accuracy and has cut the time in half we used to spend counting weekly offerings. Having the check reader alone tips the usability and should be a standard purchase for all Roll Call users. With only a little work, all of the data can be exported for use in other software. Our initial set-up allowed us to import our initial members from a tab-delimited file without problem. This saved days of input and allowed the migration of our data to be quickly accomplished. Financial offering data is easily tracked and the standard reports are very easy and adequate. The program runs equally well on both Windows and Macintosh platforms.
Like any relational database, users should be familiar with database functions. This is not a simple spreadsheet list but rather a robust multi-function package that requires some study. However, training materials and support are quite good. Most functions are straightforward, but some require reading the manual for proper implementation. Assigning security levels to various users is a little difficult to understand - the documentation for this part of the program could be better. This is not a web-based solution for those wishing to give partial database access to congregation members.
$129 for 100 People
$539 for 500 People
$799 for 1000 People
$1099 for 2500 People
$1359 for 5000 People
$1659 for 7500 People
$1959 for Unlimited People
$399 for Mobile Check-in Module
$399 for Roll Call Connect Module
$50/mo. for Cloud Hosting