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Salsa CRM

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Cloud-based donor management & engagement software

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Salsa CRM Pricing, Features, Reviews and Alternatives

Salsa CRM FAQs

Q. What type of pricing plans does Salsa CRM offer?

Salsa CRM has the following pricing plans:
Starting from: $0.01

These products have better value for money


Q. Who are the typical users of Salsa CRM?

Salsa CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Salsa CRM support?

Salsa CRM supports the following languages:
English


Q. Does Salsa CRM offer an API?

No, Salsa CRM does not have an API available.


Q. What other apps does Salsa CRM integrate with?

Salsa CRM integrates with the following applications:
Meta for Business


Q. What level of support does Salsa CRM offer?

Salsa CRM offers the following support options:
Chat, Knowledge Base, Email/Help Desk, Phone Support

Salsa CRM product overview

Price starts from

0.01

What is Salsa CRM?

Salsa is the world's first supporter engagement platform. By unifying online supporter engagement and constituent relationship management software in one integrated toolkit, nonprofit have all the online and offline tools they need to engage communities, raise funds, rally supporters, and change the world. Salsa empowers nonprofits to target and segment rich supporter profiles, connect online and offline with relevant messages, convert supporter interest into action with online forms, and optimize outreach with built-in best practices. With access to these powerful tools plus award-winning customer support, nonprofits across the world are boosting staff efficiency, deepening supporter relationships, and accelerating fundraising growth.

Key benefits of using Salsa CRM

  • Pre-built constituent segments include new subscribers, petition signees, major donors, and more, with users able to configure each segment to suit their specific needs.

  • RFM (recency, frequency, monetary) analysis can be carried out using the built-in query wizard to identify donors based on the most recent donation, donation frequency, or total donation amounts, and use this to target cultivation efforts.

  • An unlimited number of custom fields can be created to track constituent details, such as anniversary dates, pets’ names, or sponsorship level, and use these to run queries, segment lists, and personalize mailings.

  • Donor histories can be tracked, with all transactions recorded, including pledges, event payments, and recurring donations, and the option to tie each donation to a specific campaign, appeal, or fund.

  • Meeting notes can be added from any device, and queries can be run to search for specific words or phrases within notes.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Knowledge Base
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Live Online
    In Person
    Webinars

    Not sure about Salsa CRM? Compare it with a popular alternative

    Starting from

    0.01

    Free plan
    Free trial
    Pricing range

    Starting from

    99

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Salsa CRM pricing information

    Value for money

    4.0

    /5

    236

    Starting from

    0.01

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Salsa CRM features

    Functionality

    4.0

    /5

    236

    Total features

    51

    3 categories

    Most valued features by users

    Event Management
    Donor Management
    Activity Dashboard
    Membership Management
    Contact Management
    Mobile Access
    Customizable Reports
    Volunteer Management

    Functionality contenders

    Salsa CRM users reviews

    Overall Rating

    4.1

    /5

    236

    Positive reviews

    81

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.98/10
    Rating distribution

    5

    4

    3

    2

    1

    111

    81

    27

    10

    7

    Pros
    It was really easy to get started with Salsa Engage. The staff people are fantastic to work with and very responsive.
    I highly recommend DonorPro - it's a great value for the price, they provide EXCELLENT customer service and it's easy to use.
    The options in the reporting system are great and I find it superior to most query/reporting tools.
    Cons
    The inability to add off-line donations to individual fundraising pages is our biggest concern at this time. This problem has been detrimental to our fundraising efforts.
    The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous.
    There are some inconsistencies with email set up. I HATE the way the email series set ups are, the scheduling is horrible, it should just use a calendar like a regular blast.

    Overall rating contenders

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    Blake P.

    Operations Manager

    Nonprofit Organization Management, 11-50 employees

    Review source

    Overall Rating

    Newbie and committed

    Reviewed 2 years ago

    Transcript

    Blake: Hey everybody. My name is Blake. I'm an operations and programs manager, and today I'm going to...

    DL
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    Douglas L.

    President

    Nonprofit Organization Management, 201-500 employees

    Review source

    Overall Rating

    Disjointed, kludgy, unintuitive, overly-complex, and outdated on the CRM side

    Reviewed 3 years ago

    Transcript

    Doug L.: Hi, my name's Doug. I serve as president of a nonprofit and I can only give Salsa CRM two out...

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    Richard F.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Review of DonorPro Fundraising Customer Relationship Management Software System

    Reviewed 10 years ago

    Versatility: The product is cloud based so I have access anywhere that has an internet connection whether or not I have my own personal computer, tablet or iPhone available to me. Just pop on someone's laptop & login to the GO version losing very little functionality from the desktop / laptop version. So far I love the Vendor because of the excellent customer service that they are providing me. Experience:...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    RL
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    Ricci L.

    Nonprofit Organization Management, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    SALSA is THE best!

    Reviewed 6 years ago

    I’ve been with SALSA now for several years. In the beginning I kept trying to make it Network for Good - which I left because they were so non-responsive, but they do have good interfaces and options, and their donation processing is a breeze. But the reality is, that I left NFG because I couldn’t get what I wanted. From my first day with SALSA, though, the team behind the product stood out and they...

    Pros

    Since 2003 we have purchased, leased, been granted and explored too many databases to count. Until we finally found our home with SALSA. The team is constantly upgrading and adding features, the customer support is absolutely unparalleled, and their dedication to the end-user is obvious in the features they have and those that they've added over the years we've been with them. Every software CRM has issues. One of the things that sets SALSA apart from all of the others is their customer service team. They go the extra mile and then they just keep going even further to work with you, fix any issue you're having, suggest new features to the development team based on your needs....they are just the absolute best.

    Cons

    I'm not as fond of their donation processing partner. For example, if a donor wants to increase their giving amount you have to cancel their old donation and they have to go in and create a whole new donation. Some of their training material leaves a lot out, but the responsiveness of their support team more than makes up for that.

    DG
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    Donna G.

    Nonprofit Organization Management, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Great customer service, but conversion is a time-consuming pain.

    Reviewed 7 years ago

    At this time, we haven't been using Salsa CRM long enough to record any marked benefit. We're still in the problem-solving phase of post-conversion. As the Development Director, I did receive an immense benefit from sifting through the 2.5 million data fields from our conversion templates, however. I now have intimate knowledge of our constituents and our data that I didn't have before. It's given me a better view of our donor base which has allowed for the placement of fundraising strategies. If CRM and Engage would ever interphase properly, Salsa could probably make my life a lot easier. But right now, it makes it more difficult.

    Pros

    Customer service is awesome. I appreciate that I can call and get help instead of wading through hours of online instruction videos. Everyone I've encountered has been helpful and knowledgeable. I appreciate the ability to categorize constituents into groups. It's proven very helpful on directing messaging to appropriate constituents.

    Cons

    Frequently used items, such as notes and address and phone edits, aren't where one would think they would be. When learning the system, it causes a lot of frustration trying to find things. Also, there are lots of drop down menus without explanations on how each category affects the larger picture. For example, under "Edit Address," there is place to check is the address is "Home," "Business," or "Primary."...

    Vendor response

    Donna - Thank you for your thorough review. We encourage you to provide feedback directly to Salsa as we do incorporate our clients' enhancement requests into future releases. Our Director of Customer Support will be reaching out to you directly to address some of your specific issues. Regarding documentation, we do have an online user's guide that you can download if you prefer printed materials....

    SM
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    Sarah M.

    Civic & Social Organization, self-employed

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Salsa gets it done, but only if you have the staff to make it work

    Reviewed 7 years ago

    My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of.

    Pros

    *I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud). *Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the...

    Cons

    *The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN. *The Peer2Peer...

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    Alyssa D.

    Nonprofit Organization Management, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy to use, quick and reliable reports, constantly adding elements to make the experience better.

    Reviewed 7 years ago

    Tracking donors easily, easily sending out communication.

    Pros

    What I like most about Salsa Labs is the ease of use. Although as the administrator I am in the database daily, everyone on my team can easily find what they need and update donor profiles, and find out information about donors. The robust queries is also huge for me. The fact that I can easily segment out multiple layers of donors makes my job much easier. So far there has not been an output that I am looking for that I can not get through Salsa queries. The integrated emails and unlimited donation pages are also wonderful and have reduced the number of platforms we have to use.

    Cons

    I do wish there was a little bit more integration between the CRM and the Engage side of the systems. Currently if I send out an email blast it does not add a note or activity to the donor's profile on the CRM side saying this was sent. Currently I have to add them to a group and then add a note to their profile. There are a couple of other little items that are more wish list items rather than items I have to have in a CRM. Also, the customer support, although they are always helpful, it is sometimes hard to get ahold of them. Emails usually take a good 3-7 days to answer (sometimes mores) and if I call I am on hold for a good 15-30 min sometimes. It is nice that I can call anytime, but frustrating that it can take awhile to get ahold of anyone.

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