Salsa CRM Pricing, Features, Reviews & Comparison of Alternatives

Salsa CRM

Cloud-based donor management & engagement software

4.19/5 (217 reviews)

Salsa CRM overview

What is Salsa CRM?

Salsa is the world's first supporter engagement platform. By unifying online supporter engagement and constituent relationship management software in one integrated toolkit, nonprofit have all the online and offline tools they need to engage communities, raise funds, rally supporters, and change the world. Salsa empowers nonprofits to target and segment rich supporter profiles, connect online and offline with relevant messages, convert supporter interest into action with online forms, and optimize outreach with built-in best practices. With access to these powerful tools plus award-winning customer support, nonprofits across the world are boosting staff efficiency, deepening supporter relationships, and accelerating fundraising growth.
www.salsalabs.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Salsa CRM screenshot: Salsa CRM includes a donor database to record donors' personal information and interactionsDonor Management Software in Salsa CRMSalsa CRM screenshot: Users can add an unlimited number of custom fields to donor profiles to record additional informationSalsa CRM screenshot: Payments can be processed using Salsa CRM to allow supporters to make donations onlineSalsa CRM screenshot: Mail merges can be run to personalize mailings to constituentsSalsa CRM screenshot: Tasks and reminders can be created in Salsa CRM for the donor cultivation processSalsa CRM screenshot: Notes can be added into donor profiles, and donation history can be trackedSalsa CRM screenshot: Constituents can be segmented using Salsa CRM's pre-built segments, or user-defined custom segmentsSalsa CRM screenshot: Segments can be created with multiple rules and different levels of complexitySalsa CRM screenshot: Users can run advanced queries in Salsa CRM using the query wizardSalsa CRM screenshot: Salsa CRM integrates with wealth intelligence softwares including DonorSearch and WealthEngine

Salsa CRM user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.0
  4.0
  4.5
Anonymous

Essential Operating Tool

Used daily for 1-2 years
Reviewed 2017-05-04
Review Source: GetApp

Pros
Salsa CRM has been essential in making sure that our organization has run smoothly since inception. The product allows us to grow into new features as we grow as an org.

Cons
Reporting and corresponding can be tedious at times but improvements to both have been made over time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Blake Pfeil

Overall, a useful product

Used daily for less than 6 months
Reviewed 2019-11-07
Review Source: Capterra

As my review title states: overall, a useful product, but it's definitely got room for macro design improvements.

Pros
There are unlimited capabilities with the software. Salsa CRM offers everything you could possibly desire in a CRM designed for a nonprofit. In fact, there's so much functionality, that after six months of having used the software, I still feel like I'm only 25% of the way there with fully knowing it inside and out. Constituent profiles are clean and easy-to-navigate, and they help unearth stats that can ultimately help you recapture lapsed donors and sustain their commitment to the org. Additionally, customer support is always there to help you navigate the software should you ever get lost.

Cons
The training is not exactly exciting or something an audio-visual-hands-on combo type of learner with ADD is going to find very useful. I think it's unfortunate that the product vocabulary has to be all "startup-y." I'm still trying to understand the reporting systems. I've also been faced with buggy moments that typically require restarting the software which causes delays in getting work done.

Response from Salsa Labs


Blake - Thank you very much for your review. We are glad to hear that Salsa CRM has all of the features you need and is helping you unearth statistics that will hopefully help you grow! We have passed along your feedback on our training and start-up process to our on-boarding and client teams. We are always looking to improve and sincerely appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Leslie Harman

Data Migration Less Than Desirable

Used daily for less than 6 months
Reviewed 2020-02-25
Review Source: Software Advice

During conversion, you cannot actually speak with a person unless you have paid. You have to email ALL your questions.

Pros
It is way more user friendly that what we were using before = ETapestry but then, it's ETap so go figure.

Cons
We are in process of conversion and here are my initial thoughts: 1) pay the extra money and have someone help you unless, you don't have that many constituents. 2) I was extremely disappointed. When migrating business or organizational contacts over, you will lose multiple contact names, period. They only let you migrate ONE name over which is contained in ONE text field box. This means if you ever want to do a mailing, there will be NO way to address a letter as Dear Ms FIRST NAME. This is so dumb. 3) You don't get to decide which accounts you want to split or keep intact. Once you send over your conversion template, any and all names that contain an "&" or "AND" get automatically split into two accounts. This includes organization contacts. So if you have a business IE: Brown & Smith Attorney at Law, you are SOL. 4) I could not figure out why they had Organziation TYPE and Individual TYPE on each account. In my experience, and account is either an ORG or an IND period but, here is the rub. YOU CANNOT add contact names to an existing ORG record. You have to create a seperate record and then link each IND to that ORG. So for multiple organizational contacts, they will be set up as INDIVIDUALS. The only way to sort out this mess, is to use the TYPE or ORG or IND. This is where you will list your indivuduals as say, BUSINESS CONTACT, CHURCH CONTACT, etc. This is a huge cluster &^#. Now I get why they don't let you sample the database before buying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Kate Gruver

Overall, love salsa

Used daily for 2+ years
Reviewed 2020-03-06
Review Source: Capterra

Pleasing

Pros
The customer support is excellent. It is fairly easy to learn and use.

Cons
Engage There are some inconsistencies with email set up. I HATE the way the email series set ups are, the scheduling is horrible, it should just use a calendar like a regular blast. When exporting any report from engage id like some options for what I info is included in report.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michele Greatti Mehal

Easy to Use

Used daily for 2+ years
Reviewed 2016-11-18
Review Source: GetApp

We are a local chapter of a national nonprofit organization, and manage roughly 50,000 records. I use it daily with little to no issues, enter and acknowledging donations and keeping details records of constituents. My favorite part is the ProPortal where you can get resources such as software upgrades and video tutorials.

Pros
Easy to use. Tons of online resources. Open to user input.

Cons
Getting more complicated issues resolved can be a chore. But I think this is an example of growing pains. Hopefully more staff will cure this problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Salsa CRM features

API
Access Control
Activity Dashboard
Communication Management
Contact Database
Credit Card Processing
Custom Fields
Customizable Reporting
Electronic Payments
Volunteer Management

Attendance Management (57 other apps)
Automatic Notifications (50 other apps)
Campaign Management (48 other apps)
Contact Management (47 other apps)
Customizable Branding (55 other apps)
Data Import/Export (64 other apps)
Event Management (66 other apps)
Registration Management (50 other apps)
Reporting & Statistics (80 other apps)
Third Party Integration (66 other apps)

Videos and tutorials

Additional information for Salsa CRM

Key features of Salsa CRM

  • Donor database
  • Donor profiles
  • Built-in segments
  • Custom segments
  • RFM (recency, frequency, monetary) analysis
  • Data deduplication
  • Custom fields
  • Ad hoc reporting
  • List creation & segmentation
  • Donor relationships
  • Seasonal address tracking
  • Meeting notes recording
  • Donation history tracking
  • Recurring donations
  • Pledge management
  • In-kind donations
  • Matching donations
  • Campaign management
  • Donation receipts
  • Role-based access restrictions
View All Features

Benefits

Pre-built constituent segments include new subscribers, petition signees, major donors, and more, with users able to configure each segment to suit their specific needs.

RFM (recency, frequency, monetary) analysis can be carried out using the built-in query wizard to identify donors based on the most recent donation, donation frequency, or total donation amounts, and use this to target cultivation efforts.

An unlimited number of custom fields can be created to track constituent details, such as anniversary dates, pets’ names, or sponsorship level, and use these to run queries, segment lists, and personalize mailings.

Donor histories can be tracked, with all transactions recorded, including pledges, event payments, and recurring donations, and the option to tie each donation to a specific campaign, appeal, or fund.

Meeting notes can be added from any device, and queries can be run to search for specific words or phrases within notes.