Salsa CRM Pricing, Features, Reviews & Comparison of Alternatives

Salsa CRM

Cloud-based donor management & engagement software

4.19/5 (209 reviews)

Salsa CRM overview

Salsa is the world's first supporter engagement platform. By unifying online supporter engagement and constituent relationship management software in one integrated toolkit, nonprofit have all the online and offline tools they need to engage communities, raise funds, rally supporters, and change the world. Salsa empowers nonprofits to target and segment rich supporter profiles, connect online and offline with relevant messages, convert supporter interest into action with online forms, and optimize outreach with built-in best practices. With access to these powerful tools plus award-winning customer support, nonprofits across the world are boosting staff efficiency, deepening supporter relationships, and accelerating fundraising growth.
www.salsalabs.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Salsa CRM screenshot: Salsa CRM includes a donor database to record donors' personal information and interactionsDonor Management Software in Salsa CRMSalsa CRM screenshot: Users can add an unlimited number of custom fields to donor profiles to record additional informationSalsa CRM screenshot: Payments can be processed using Salsa CRM to allow supporters to make donations onlineSalsa CRM screenshot: Mail merges can be run to personalize mailings to constituentsSalsa CRM screenshot: Tasks and reminders can be created in Salsa CRM for the donor cultivation processSalsa CRM screenshot: Notes can be added into donor profiles, and donation history can be trackedSalsa CRM screenshot: Constituents can be segmented using Salsa CRM's pre-built segments, or user-defined custom segmentsSalsa CRM screenshot: Segments can be created with multiple rules and different levels of complexitySalsa CRM screenshot: Users can run advanced queries in Salsa CRM using the query wizardSalsa CRM screenshot: Salsa CRM integrates with wealth intelligence softwares including DonorSearch and WealthEngine

Salsa CRM reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.0
  4.0
  4.4
Ricci Levy

SALSA is THE best!

Used daily for 2+ years
Reviewed 2018-11-16
Review Source: Capterra

I’ve been with SALSA now for several years. In the beginning I kept trying to make it Network for Good - which I left because they were so non-responsive, but they do have good interfaces and options, and their donation processing is a breeze. But the reality is, that I left NFG because I couldn’t get what I wanted. From my first day with SALSA, though, the team behind the product stood out and they jumped through hoops and turned somersaults to make me happy and get me the training I needed. I even got a call from the President of the company to talk about what I was experiencing and to make sure I was getting what I needed. I can’t imagine any other company with a “the customer comes first” culture that reaches all the way to the top. No matter what I come up with that I want to do, I find that there’s a way to do it in SALSA (except around the donations!). I would recommend this product to anyone and everyone without reservations!Since 2003 we have purchased, leased, been granted and explored too many databases to count. Until we finally found our home with SALSA. The team is constantly upgrading and adding features, the customer support is absolutely unparalleled, and their dedication to the end-user is obvious in the features they have and those that they've added over the years we've been with them. Every software CRM has issues. One of the things that sets SALSA apart from all of the others is their customer service team. They go the extra mile and then they just keep going even further to work with you, fix any issue you're having, suggest new features to the development team based on your needs....they are just the absolute best.

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Sarah Magill

Salsa gets it done, but only if you have the staff to make it work

Used daily for less than 6 months
Reviewed 2016-11-23
Review Source: Software Advice

My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of.*I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud). *Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem. *The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create. *I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on. *Branded donation pages was a must have for us and we got that so it's a big plus with Salsa.

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Alyssa Doty

Easy to use, quick and reliable reports, constantly adding elements to make the experience better.

Used daily for 6-12 months
Reviewed 2017-06-13
Review Source: Capterra

Tracking donors easily, easily sending out communication.What I like most about Salsa Labs is the ease of use. Although as the administrator I am in the database daily, everyone on my team can easily find what they need and update donor profiles, and find out information about donors. The robust queries is also huge for me. The fact that I can easily segment out multiple layers of donors makes my job much easier. So far there has not been an output that I am looking for that I can not get through Salsa queries. The integrated emails and unlimited donation pages are also wonderful and have reduced the number of platforms we have to use.

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Derek Belisle

Salsa is the best software for the money

Used daily for 1-2 years
Reviewed 2017-11-03
Review Source: Software Advice

Ilona and Andrew on were great at walking us through the process. It is always cumbersome when starting a new CRM solution, but between them and Joe, our onboarding specialist, the people at Salsa were great. We're still getting use to all the available tools, but have found great benefit in everything so far!Lots of tools (Email, Events, P2P, Social Media, etc.) Great options for communicating to donors and receiving donations. A lot of customization for marketing and accounting.

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Kara Mostowy

Salsa CRM is my system of choice

Reviewed 2016-06-08
Review Source: Software Advice

I've been in development for 20+ years and used a variety of systems, and Salsa CRM is the only product that consistently meets my needs and gets the job done. The product is intuitive, easy to learn and their support is top-notch. Many webinar and trainings offered, although it is so easy to use I don't need to tap those options much.

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Salsa CRM features

API
Access Control
Activity Dashboard
Activity Tracking
Communication Management
Contact Database
Credit Card Processing
Custom Fields
Custom Forms
Customizable Reporting
Electronic Payments
Email Integration
Mobile Integration

Attendance Management (36 other apps)
Automatic Notifications (25 other apps)
Automatic Reminders (27 other apps)
Customizable Branding (30 other apps)
Data Import/Export (39 other apps)
Reporting & Statistics (37 other apps)
Third Party Integration (29 other apps)

Additional information for Salsa CRM

Key features of Salsa CRM

  • Donor database
  • Donor profiles
  • Built-in segments
  • Custom segments
  • RFM (recency, frequency, monetary) analysis
  • Data deduplication
  • Custom fields
  • Ad hoc reporting
  • List creation & segmentation
  • Donor relationships
  • Seasonal address tracking
  • Meeting notes recording
  • Donation history tracking
  • Recurring donations
  • Pledge management
  • In-kind donations
  • Matching donations
  • Campaign management
  • Donation receipts
  • Role-based access restrictions
View All Features

Benefits

Pre-built constituent segments include new subscribers, petition signees, major donors, and more, with users able to configure each segment to suit their specific needs.

RFM (recency, frequency, monetary) analysis can be carried out using the built-in query wizard to identify donors based on the most recent donation, donation frequency, or total donation amounts, and use this to target cultivation efforts.

An unlimited number of custom fields can be created to track constituent details, such as anniversary dates, pets’ names, or sponsorship level, and use these to run queries, segment lists, and personalize mailings.

Donor histories can be tracked, with all transactions recorded, including pledges, event payments, and recurring donations, and the option to tie each donation to a specific campaign, appeal, or fund.

Meeting notes can be added from any device, and queries can be run to search for specific words or phrases within notes.