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Salsa CRM vs Snowball Comparison

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Overview

Salsa CRM is a donor management and engagement solution, designed to boost donor acquisition and retention for nonprofit...

Snowball is a cloud-based fundraising software that helps nonprofit organizations collect donations via text messages, campaigns,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

0.01

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

109

79

25

10

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.7

5

4

3

2

1

10

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I highly recommend DonorPro - it's a great value for the price, they provide EXCELLENT customer service and it's easy to use.
It was really easy to get started with Salsa Engage. The staff people are fantastic to work with and very responsive.
The options in the reporting system are great and I find it superior to most query/reporting tools.

Pros

Snowball is a great product that makes it that much easier to raise money via text-to-give and other useful features. They provide a great customer and user experience.
Snowball tools helped Encuentro take our fundraising activities to the next level - super easy to use and set-up campaigns and I love the text to give feature and online auctions.
Adding items takes minutes and editing them is just as easy. I loved the simplicity of the auction itself and that it could be run by one person short on time.

Cons

The inability to add off-line donations to individual fundraising pages is our biggest concern at this time. This problem has been detrimental to our fundraising efforts.
The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous.
There are some inconsistencies with email set up. I HATE the way the email series set ups are, the scheduling is horrible, it should just use a calendar like a regular blast.

Cons

My organization is still charged the processing fees. I would imagine this is "industry standard.
Every once in a while, a purchaser has failed attempts at donating/purchasing a ticket. This usually leads to a double charge with the need to refund.
Sadly, it just was not robust enough for our needs.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features89
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Attendance Tracking
  • Auction Management
  • Auto-Responders
  • Built-In Database
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Visualization
  • Database Conversion
  • Database Support
  • Direct Mail Management
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Ticketing
  • Event Triggered Actions
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Historical Reporting
  • Historical Trend Analysis
  • Interaction Tracking
  • Mail Merge
  • Mailing List Management
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Secure Data Storage
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Summary Reports
  • Transaction History
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Total features20
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Attendance Tracking
  • Auction Management
  • Auto-Responders
  • Built-In Database
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Visualization
  • Database Conversion
  • Database Support
  • Direct Mail Management
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Ticketing
  • Event Triggered Actions
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Historical Reporting
  • Historical Trend Analysis
  • Interaction Tracking
  • Mail Merge
  • Mailing List Management
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Secure Data Storage
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Summary Reports
  • Transaction History
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms

Integrations

  • Total integrations2
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrationsN/A
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Salsa CRM vs. Snowball

See how Salsa CRM and Snowball stack up against each other by comparing features, pricing, ratings, integrations, security & more.