Servant Keeper Pricing

Nothing. It’s not user friendly. It’s not mobile friendly, meaning you can not use iPads or mobile devices to check in your children for children’s ministry. When you attempt to leave SK’s services, you have to buy back your own data and they drag their feet in releasing it to you.

I noticed the features were not user friendly. We also were wanting to do mobile check in for your children’s ministry by using iPads and wireless printers. SK is not mobile friendly. We had the newest version, SK8 at the time of this review, And it is such an out dated and unfriendly user system that it’s not worth investing in.

While I am certified in Database Technology, I understand the need for software that's easy to use for the end-user. This product is intuitive, making it a snap for new users to get up and running with it.

Our previous software had an accounting module to handle more than just our contributions. We currently link Quick Books to our Servant Keeper to solve this problem. However, Quick Books is a huge learning curve as it is not designed for non-profits (terms/language is very different).

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Andre, First, thank you for using Servant Keeper and for recommending it to others. I'm glad it has served you so well! We have indeed brought back desktop check scanning for V7. The decision was made based on emerging technology that replaced the basic scanners. One correction is that the TransModus feature you mention is billed a few cents per check, not several hundred dollars per month....

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It is so user friendly and has many functions. I like the fact that it has a module for the data base and another for contributions.

My only complaint is the pricing arrangement for the Cloud version. I would request a mid-range price for customers who need more than 3 users but less than 10.

thank you Terrell for using Servant Keeper for so long and for your review! Thanks also for your feedback on cloud pricing. Actually for version 8 you get 30 users with level two. level 1 works out to about $10/user. A theoretical 5 user plan would be $50 but we decided to give customers an extra 25 users because it's best if they can give volunteers and teachers their own login. I hope that explains our logic. thanks again! - the Servant Keeper Team

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested. Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

It is simple...and affordable.

Inflexibility....there should be a way to cross reference couples with different last names....to run a directory...archaic..

Hi Lin, thank you for using Servant Keeper. We must have dropped the ball when we talked with you. You can filter on anything you can dream up withe reports and directories. Please call us as you can also certainly do cross referencing in the directory for different last names in a family/couple etc. There are also many directories and reports to choose from all with options and all directories are completely customizable. You also have the online directory. Regarding the survey, we don't make or host this review site, it is managed by Gartner, a third party website. Thanks for using Servant Keeper! - the Servant Keeper Team

Lot's of features. Great customer service.

Feels dated & slow. User experience is clunky and not intuitive.

HI Brook, thanks for taking the time to review Servant Keeper. Please contact our HelpDesk if you are having issues with speed and we can see if it is related to your internet there. It is very rare for us to get a complaint about speed. We certainly want to make sure you are getting the most out of the system. There sure are a lot of options when you print reports because so many churches vary in what they want to include on any given report or directory. Hopefully having the options is a positive thing in the end. :) Thanks for using SK! The Servant Keeper Team

Servant Keeper is an easy-to-use church management software that makes it easy to track and manage church members, donations, and events. It also allows churches to easily share information, such as newsletters and church bulletins, with their members. Servant Keeper also offers a variety of online giving options and is integrated with several popular payment processors, including PayPal and Stripe.

Servant Keeper is not the most feature-rich church management software on the market, and some of its features can be difficult to use. Additionally, it is not available in multiple languages, which can be a problem for some churches. Finally, the cost of using the software can be expensive, especially for larger churches.

Easy of navigation, yet extremely comprehensive in depth.

I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers. The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book.

Thank you Douglas! It's very kind of you to take the time to post this review. I think it will be helpful for many. We are honored to serve your ministry. The Servant Keeper Team

Not much. I think the staff at SK are great and fine people, but the software is lacking!

The GUI is archaic, outdated, and looks like one has taken a trip back into Windows 95. The install is awkward, at least on a Mac. There arent a ton of feature that can be done with this software. Reporting is limited, and there's no workflows, automated reporting, member portal, attendance module, etc.

Hi Michael, Thank you for using Servant Keeper. We actually do have a member portal, attendance module, in-depth dashboard reporting and much more on our latest version of the cloud. Plus, Servant Keeper has just joined the Faithlife Family. Faithlife, the makers of Logos Bible Software, is now working hand-in-hand with Servant Keeper. This means as of today, Servant Keeper customers now have...

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The app is very helpful. We are learning to customize reports easier. We like the cloud alternative. Event Bright integration is great.

Setting up the groups are a little clunky at first. White glove transfer wasn’t as seamless as promised. It doesn’t interface with our One Call Now system, so we are having to update two systems.

I do like having the ability to create contribution statements of annual giving for our congregation. The process is fairly easy and not time consuming.

The customer support stinks. Several years ago, the price skyrocketed to support our software version. I understand price increases, but this was ridiculous. What really stunk was that the company didn't let us know that the cost was increasing....they just automatically charged us the new rate without letting us know. When I questioned customer service about it, they were pretty rude, and acted like "how dare I question them." Needless to say, since then we have dropped the customer support completely, and are using the SK software on our own.

Dear Reviewer, please contact us so we can make this right, as nearly all of what you said happened violates our policies. Our troubleshooting support is free we haven't raised prices in over six years and Cloud3 comes with lifetime premium support We would certainly never automatically charge anyone increased fees, nor does our billing system even allow that. We have no way of knowing who you are through this anonymous review but would love to make it right for you. - the Servant Keeper Team

We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it. After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records...

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We wish that all of the features were rolled up in the cost for the cloud version. Other than that there everything has worked as advertised.

Hi Albert, very kind of you to leave a very detailed and glowing review of Servant Keeper. It's an honor to serve your ministry and we are so glad that SK is a blessing for you! - the Servant Keeper Team

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Hi K, Thanks for reviewing Servant Keeper and for your long loyalty! I'm sorry January was frustrating. If there is a bug causing your online gifts not to post we will fix that and you will not have to pay for that update. While we integrate with many online giving programs, they are operated by third party companies (Vanco, Easy Tithe) and we can only post the data they send. We want to help you resolve that issue so we will be contacting you to do that. Again, thanks for your loyalty and it is an honor to serve your ministry. The Servant Keeper Team

The price verses quality is exceptional. Servant keeper is easy to use, and does a great job at tracking church membership. All the new features that have come out have made it very competitive with other companies. I especially like the add on of background checks and registration.

I am not a fan of how expensive the cloud/ mobile versions are. This is a great feature that many churches could not afford. We had to pick a few staff members to receive the app, and others had to use the traditional site. I also wish each member could establish their own profile.

Hi Jeff, first thanks for using Servant Keeper and for recommending it to other churches. Second, I think you may not know that all of your users can use the mobile and web apps as well as the desktop apps and you can use it on unlimited devices and computers for no additional charge. Also, please know that all of your members can manage their own profiles online at no additional charge to you. - thanks! the Servant Keeper Team

Customization and user defined fields in a variety of field types are key in making the most of member data. Servant Keeper really delivers in this area.

I come from a database management background and might be more skilled than some office staff. The product may be overwhelming to some. The help-desk is subscription based and there is no access to the knowledgebase forum if you are not subscribed. This is disappointing as there could be value in users helping each other. Am hoping that with the Faithlife relationship that this will change in the future.

Ease of use, adaptability for my needs, the reports available, ease of emailing contribution statements, tracking information, great customer service and help desk, and more.

Not compatible with PayPal for online giving but that is a very minor thing.

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Thanks for your review Bob! Please contact the HelpDesk so we can address the couple things you bring up. We can show you how to do global field changes for groups of people in Servant Keeper. You'll love how easy that is! There should not be a conflict with adobe air so we can make sure about that and we can also help prevent what your describing when your computer 'sleeps'.

Fairly easy to use - again - unless you run into trouble and then need support. After having difficulties with the support issue - the cons outweigh any pros.

SUPPORT! Non-existent unless you expend tons on support package or price PER phone call - unacceptable. Because of the lack of support I honestly cannot recommend this product to anyone.

Hi Sheree, first, thank you for using Servant Keeper and for sharing your thoughts. I'm glad you rate Servant Keeper easy to use. Regarding support: Many companies, including most of our competitors, out-source their support to disconnected call centers so they can provide "free support". The problem is, when you call those help centers you feel like you know more than the person you're calling or...

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I really like the ability of Servant Keeper to have a vast amount of information available at my fingertips. From entering information about our congregants, to entering contribution data...it's all there for me. I love the ability to create and distribute contribution statements of donor giving. Servant Keeper makes it quite simple and easy to do from start to finish!

Honestly, there's not really much of anything that I don't like about Servant Keeper. It fulfills our needs for what we do, and our users are happy. The cost is expensive...but in the overall scheme of things....we get what we pay for!

Easy to use, good technical help, price is great, easy to learn. Not too long of a wait time to get help

Searching for individuals/families sometimes difficult if the last names are not the same. I work later that 6pm and would love to have helpdesk available after 6.

Hi Yolanda, thank you for using Servant Keeper! A quick tip, you can search by any portion of first or last name when doing a name search. You can also use the cross referencing feature in your directories to help find family members with a different last name. Thanks! - the Servant Keeper Team

We used this product for about 7 years and if you are starting out it is great and it is very simple to use.

One thing that I didn't like is they raise the price as you grow. So there are levels, if you have a membership of 1-100 it is one price for the license, 101-200 another price. That is the only limitation I did not like.

Servant Keeper pricing is not based on the number of records or members. Even a church of 10,000 active members can be on Level 1 with just three administrative users.

Easy to use, comprehensive, adaptable, etc.

Cost to upgrade and use newer features...we are a small church by current membership but when we started it was large and we have a large database of records....hence costs to upgrade....