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Servant Keeper vs easyTithe Comparison

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Overview

Category Leaders

Servant Keeper is a church management software that will streamline your ministry, available as on-premises or on-cloud deployment.

easyTithe is a donation management solution designed to help churches of all sizes accept, track, and manage donations. Users...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

668

5

4

3

2

1

497

119

40

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.1

180

5

4

3

2

1

89

50

18

14

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

I am still discovering Servant Keeper and the things I can do, BUT my experience has been GREAT. The HELP DESK staff are patient and excellent teachers.
This is a wonderful program that I have used for more than 10 years. The people at Servant Keeper are wonderful to work with.
EVERY time i call for assistance EVERY person i speak with is super friendly, helpful and always helps me find a resolution (and the product is sooooo good I really don't have to call in that often!).

Pros

We just added the texting and it is a good feature. I like that you have a window of time that you can remove the donation if you need to make changes.
EasyTithe save us lots of time and when we have had an issue the support staff were "OUTSTANDING.
They are truly a company that cares about you, making sure that you have everything you need for success, and is very willing to go the extra mile to help you.

Cons

Steps to Merging duplicate entries or files can be very confusing. Customizing entry fields in the membership is difficult.
The field names can be a little confusing (E-mail vs Email, etc. The ministry names (attributes) are a little challenging to work with.
How difficult it is to go through all the steps necessary to find necessary donors, plus running all necessary donors after the first of the year to send for their taxes.

Cons

When larger amounts of giving come in, the system sometimes crashes when clicking "add more lines" - this does make it irritating because you have to re-enter every thing in.
Members are getting very irritated, I have communicated that to customer support, and that doesn't seem to speed anything along.
Our larger contributors are paying fees much higher than we are actually incurring, which is very awkward to deal with.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features59
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • CRM
  • Calendar Management
  • Campaign Management
  • Child Check-in
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • For Nonprofits
  • For Religious Organizations
  • Forms Management
  • Gift Matching Management
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Online Calendar
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Small Group Management
  • Social Media Integration
  • Third Party Integrations
  • Visitor Tracking
  • Volunteer Management
  • Website Management
  • Worship Planning
  • Total features45
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • CRM
  • Calendar Management
  • Campaign Management
  • Child Check-in
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • For Nonprofits
  • For Religious Organizations
  • Forms Management
  • Gift Matching Management
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Online Calendar
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Small Group Management
  • Social Media Integration
  • Third Party Integrations
  • Visitor Tracking
  • Volunteer Management
  • Website Management
  • Worship Planning

Integrations

  • Total integrations9
  • Authorize.Net
  • Blackbaud Raiser's Edge NXT
  • ChMS
  • Constant Contact
  • Eventbrite
  • Gmail
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • Stripe
  • Vanco Faith
  • Zapier
  • Total integrations11
  • Authorize.Net
  • Blackbaud Raiser's Edge NXT
  • ChMS
  • Constant Contact
  • Eventbrite
  • Gmail
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • Stripe
  • Vanco Faith
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

easyTithe logo

easyTithe

Easy to use and import

Reviewed 4 years ago

It's been very easy to use with Servant Keeper and I always receive help or assistance if and when needed.

Pros

It is easy to import into ServantKeepers software. It is also easy to use to make donations and get reports. When I've had a question or problem, they are easy to reach and always helpful.

Cons

Keeping track of the batches against what was recorded during the month to determine the fees for the month.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

easyTithe logo

easyTithe

Adequate software; Great customer service

Reviewed 3 years ago

For an aging downtown church, the benefits so far are minimal. Most people don't use it, but we feel it is important to offer the option to any who might wish to be a little more progressive. We perhaps are not doing as good a job as we could to encourage online giving. I am relatively new to this software and was not involved in the initial choice, so I am not particularly well-informed about all the possibilities. Overall, it is adequate for our needs at this time.

Pros

The customer service is great and they are anxious to make the product work for your organization even if it means spending awhile on the phone with you. It does integrate with Servant Keeper which is the software our church uses to track membership and donations.

Cons

We have not yet found a way for one-time donors to specify what their gift is for, i.e. there doesn't seem to be a place to add a note to the donation. For example, they can choose a fund from the drop-down list, but not state that it is a memorial gift for a particular person. I end up emailing them to ask about their gift which is awkward.

Vendor response

Hello Wendy! I am thrilled to hear that your experience with easyTithe associates has been "great"! Being the largest giving provider for churches, ministries, and non-profits, we innovate constantly to meet our changing customer needs. We have a customer success team that would love to walk you through how to use easyTithe software more effectively. Please call or send us a message -- we will make sure to help you in any way. -Jeremy, Director of Giving Support