ShelbyNext Membership Features

ShelbyNext Membership

Cloud hosted solution for church and nonprofit organization

3.95/5 (153 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Alerts/Notifications
Attendance Management
Attendance Tracking
Built-in Accounting
Calendar Management
Child Check-in
Contact Database
Customizable Fields
Data Import/Export
Donation Management
Email Distribution
Email Management
Event Calendar
Event Management
Event Scheduling
For Religious Organizations
Forms Management
Label Printing
Live Chat
Member Communication
Member Directory
Member Portal
Membership Management
Mobile Access
Multi-Location
Online Calendar
Online Giving
Pledge Management
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
SSL Security
Search/Filter
Small Group Management
Status Tracking
Third Party Integrations
Trend Analysis
User Management
Visitor Tracking
Voice Mail
Volunteer Management
Website Management
Workflow Management
Worship Planning
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Alerts/Notifications
Attendance Management
Attendance Tracking
Built-in Accounting
Calendar Management
Child Check-in
Contact Database
Customizable Fields
Data Import/Export
Donation Management
Email Distribution
Email Management
Event Calendar
Event Management
Event Scheduling
For Religious Organizations
Forms Management
Label Printing
Live Chat
Member Communication
Member Directory
Member Portal
Membership Management
Mobile Access
Multi-Location
Online Calendar
Online Giving
Pledge Management
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
SSL Security
Search/Filter
Small Group Management
Status Tracking
Third Party Integrations
Trend Analysis
User Management
Visitor Tracking
Voice Mail
Volunteer Management
Website Management
Workflow Management
Worship Planning
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Alerts/Notifications
Attendance Management
Attendance Tracking
Built-in Accounting
Calendar Management
Child Check-in
Contact Database
Customizable Fields
Data Import/Export
Donation Management
Email Distribution
Email Management
Event Calendar
Event Management
Event Scheduling
For Religious Organizations
Forms Management
Label Printing
Live Chat
Member Communication
Member Directory
Member Portal
Membership Management
Mobile Access
Multi-Location
Online Calendar
Online Giving
Pledge Management
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
SSL Security
Search/Filter
Small Group Management
Status Tracking
Third Party Integrations
Trend Analysis
User Management
Visitor Tracking
Voice Mail
Volunteer Management
Website Management
Workflow Management
Worship Planning
Visit WebsiteCompare App

Mobile apps

iOS App


21 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


48 reviews

ShelbyNext Membership Feature Reviews

25 reviewers had the following to say about ShelbyNext Membership's features:

Michael H.

Long time V5 users and the shift is not seamless. Hope it is worth the trip.

2018-05-29

Pros

More user friendly. Mobile application is helpful.

Cons

Online forms setup do not import all the data automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
John B.

ShelbyNext Membership Works for our Team

2019-08-16

Our overall experience has been highly favorable.

Pros

Ease of use; our team has dramatically increased its use of the ShelbyNext Membership platform.

Cons

Would also like to have options for volunteer management - while we can set them up as groups, volunteer management is an integral part of what we do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Religious Institutions company, 11-50 employees)

Growing ChMS

2019-02-12

They have a clean design that makes it easy to use and quick to set up.

Pros

Their membership management is at the core, but they have updated the calendar, forms, and giving to be better and more comprehensive within the last year.

Cons

A good example of this is how there are 4 different ways that you can give via different methods on mobile, but none of those apps have all of the features of memberships, group, forms, calendar, and giving in one product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Religious Institutions company, 11-50 employees)

Very powerful, but complicated to use.

2018-07-24

Shelby offers a comprehensive church management software solution.

Pros

ShelbyNext Membership is a powerful church membership software application.

Cons

The weak spot for me is the user-friendliness of the reports. Even after training, I still get confused about how to generate exactly what I want in the reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian B.

We experienced a steep learning curve.

2018-05-22

Access to all aspects of church membership. Mobile app feature is awesome.

Pros

We love the mobile app and the flexibility it provides.

Cons

We have found it extremely difficult to find analogous features and reports from what we used in v5.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Matt H.

Good membership management for churches that need more than just the basics

2018-05-29

Pros

This is helpful for organizing membership in various ways.

Cons

"members.mychurch.com") Reporting is too simple in many cases and there's not enough customizability for the data that the system can hold (e.g. being able to generate a report on which members are missing photos). Volunteer management is still very limited / non-existent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Beth V.

Great customer service. Works really well for ministry leaders. Reports are good but limited.

2018-05-22

Pros

Permissions are easy to customize for various groups of users (staff in different programs, volunteers, members, group leaders, etc). Data is easy to update.

Cons

While the canned reports are good, the options for custom reports are extremely limited in Membership. With very large groups, entering individual attendance data is frequently slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Linda K.

Good choice for our church!

2019-09-09

Overall, we're highly satisfied bringing our membership database into online world of cloud technology.

Pros

The browser based platform allows the user to drill down and open multiple screens, very useful for processing donations, confirming gifts, membership status, and updating donor info on the fly.

Cons

There's a learning curve to ShelbyNext Membership, although I believe there would be with any software other than basic membership management for a small organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy S.

Overall, the database & information it holds has been beneficial to us.

2018-06-08

Shelby Next has been very beneficial for our church, and the ability we now have to communicate with & keep track of our membership.

Pros

1- We like the accessibility on mobile devices. 2- Allowing various users to have access to specific groups has been great in terms of communication & attendance. 3- Overall appearance & ability to view information have been enjoyed by our users. 4- Search tools have been very useful (except that we cannot easily report once the search is completed).

Cons

The report in Shelby Next has to be completed by exporting a list to CSV & then manipulating data. 4- In Contributions, when we choose 'Group Giving with Family', ShelbyNext doesn't default to one report for the entire family (or couple) so contributions have to be transferred, or 2 reports are created.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig F.

Helpful tool for staff and congregation

2019-08-31

We use it for member information, group management, mass emails and texts, and resource management.

Pros

Web-based software and apps are available to use anywhere with flexible permissions for different kinds of users.

Cons

Branding and color scheme cannot be made to match our church website. There is also no way to connect app to or church website.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Bob W.

Almost Great

2019-08-16

Before we migrated to the ShelbyNext Cloud platform, our ministers and staff never had current data and it was always difficult to follow-up so the database was not updated.

Pros

The portability and distributed nature of the cloud database keeps everyone on the team and in the church connected and up to date.

Cons

The giving reports are not accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Trish R.

The Church and Social Media Challenge

2019-08-19

I have had a good experience when working with membership

Pros

The ease of use. If I don't know how to do something, there is a tutorial for whatever issue I'm facing. If I can't find something, I can always put in a help request. I do not feel alone and stuck when I am faced with a challenge.

Cons

I have to check membership once yearly and have to monitor attendance and giving status.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz C.

Customer Support

2019-08-29

We have been struggling with forms created duplicate Shelby membership profiles when payments are made through online giving.

Pros

I feel Shelby Membership is user friendly, not difficult to navigate.

Cons

Support. We have been trying to resolve an issue since August of 2018. I have emailed with 4 different people. The name I was given never responded to me after emailing on 10.4.18 and 11.18.18. Customer service lacks when trying to resolve 'large issues' over long periods of time. I'm disappointed not one person has bothered to take ownership of our issue and work with us to resolve it. Need more tutorials for those beyond basics.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Trey H.

Very Flexible System

2010-09-30

I would recommend Arena if a church has enough IT staff to man the implementation and host the servers (including bandwidth for the website, online giving, event registrations, etc.)

Pros

It allows us to have a system that meets our church's work-flow rather than dictate our processes.

Cons

Because it's soo customizable certain areas (check-in, small groups and reporting specifically) are more difficult to implement.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ben J.

Good Product

2019-08-23

We are able to deploy information somewhat easily to volunteers for ministry which has been great.

Pros

Mobile App was easy to use and makes ministry “in the field” more possible.

Cons

The conversion process was not as well managed as I have experienced with other companies in the past.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Saralyn W.

ShelbyNext Membership

2019-08-16

Membership side changed way too much from the previous V5 version.

Pros

This software was easy to integrate from V5.

Cons

Inputting giving is harder in that you have to enter each amount separately instead of a person giving to multiple things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Brenda H.

ShelbyNextMembership is a great easy professional tool for keeping track of church members.

2018-05-22

I use the software daily, and am able to obtain member data in minutes!

Pros

I like how easy the software is to get around in, and the mobile app is great for our members to use.

Cons

We would like the ability to run a few more reports; and the calendar needs the ability to add more approvers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Constance J.

Love this

2018-01-11

Pros

With over 3,000 members to be membership care director this software helped a lot.

Cons

Customer service was difficult to contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Santi K.

Awesome Membership Management

2019-08-16

Pros

Some of the most useful features that I use are reports, attendance, and mass communication.

Cons

I’d love to see more available characters in the mass contact text messaging feature.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason D.

Membership App

2019-08-24

ShelbyNext serves as our church database program for logging attendance, managing workflows, assigning tasks, and tracking membership. It has been a good product overall.

Pros

Slick interface. Good customer service.

Cons

Limited ability to customize reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Debbie R.

Membership

2019-09-06

Pros

Pastors can easily find information and can access the app from the their phone.

Cons

We use Shelby Giving, ShelbyNext Membership and ShelbyNext Financials.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark C.

Shelby Next Membership review

2019-08-26

Pros

Ease of use with the software for Membership

Cons

Reporting and ability to do additional tasks like scheduling events

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Martha R.

ShelbyNext Membership for Churches

2019-08-31

We previously used Shelby V. Both products have a great deal of advantages in our congregational needs. ShelbyNext seems to be more user friendly that Shelby V.

Pros

This is an easy to use software for tracking membership, attendance and giving for the church.

Cons

I would prefer an ease of doing reports/directories that can be manually edited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christina D.

Shelby review

2019-08-16

Overall I am satisfied with ShelbyNext and the customer support is always available to assist us when we get in over our heads. Some of the bugs that we encountered in our first years have subsided and no longer do we see the same issues such as timing out, etc.

Pros

The ability to export/import transactions into excel, which cuts down on a lot of work having to re-enter

Cons

Wish that creating special reports would be easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim S.

Wish it did more for Attendance and Check In

2019-09-12

Pros

fairly easy to use internet storage and access

Cons

Not able to make it give me answers I need

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more