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TouchPoint vs Agilon One Donor CRM Comparison

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Overview

TouchPoint is the only fully mobile-responsive church management system with native iPhone and Android apps that sync two...

Category Leaders

Agilon One Donor CRM is a cloud-based donor relationship management and fundraising solution which assists nonprofits in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

100

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

108

104

23

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.1

5

4

3

2

1

16

22

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Our church has used TouchPoint for over 5 years now and they continually strive to make it better and better. Their customer support is very quick and easy and that is something I'm most thankful for.

TB

Tracy B.

We've used Touchpoint in its various earlier stages for years and loved it. The biggest factor for us is accessible, helpful customer service that genuinely seems to care about the client.

JW

Jeremy W.

The tech support has been good. I like all the help articles that will lead you to a possible solution.

DL

Denise L.

Pros

Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.

KM

Kay M.

The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.

LW

Lauren W.

They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.

PM

Pat M.

Cons

I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward.

SB

Sandy B.

What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials.

WG

Wayne G.

It can sometimes be a bit challenging to find the items you are looking for. The navigation structure can be a bit confusing.

AS

Aaron S.

Cons

Also non data entry staff refuse to learn the product and they complain about it not working.

HM

Hrire M.

In our organization, lack of quality control in terms of data entry made the database prone with errors. Garbage in and garbage out.

HM

Hrire M.

No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.

GH

Garrett H.

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features29
  • API
  • Access Controls/Permissions
  • Accounting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Barcode / Ticket Scanning
  • CRM
  • Calendar Management
  • Campaign Management
  • Child Check-in
  • Collaboration Tools
  • Committee Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customizable Fields
  • Customization
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Duplicate Detection
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Grant Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Marketing
  • Multi-Location
  • Online Giving
  • Payment Processing
  • Pledge Management
  • Project Management
  • Prospecting Tools
  • Receipt Management
  • Recurring Giving
  • Reminders
  • Reporting/Analytics
  • Small Group Management
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Two-Factor Authentication
  • User Profiles
  • Volunteer Management
  • Website Management
  • Total features49
  • API
  • Access Controls/Permissions
  • Accounting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Barcode / Ticket Scanning
  • CRM
  • Calendar Management
  • Campaign Management
  • Child Check-in
  • Collaboration Tools
  • Committee Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customizable Fields
  • Customization
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Duplicate Detection
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Grant Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Marketing
  • Multi-Location
  • Online Giving
  • Payment Processing
  • Pledge Management
  • Project Management
  • Prospecting Tools
  • Receipt Management
  • Recurring Giving
  • Reminders
  • Reporting/Analytics
  • Small Group Management
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Two-Factor Authentication
  • User Profiles
  • Volunteer Management
  • Website Management

Integrations

  • Total integrations5
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations2
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier