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TouchPoint vs IP Phone System Comparison

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Overview

TouchPoint is the only fully mobile-responsive church management system with native iPhone and Android apps that sync two...

Evolve IP's cloud IP phone systems free your business from managing carriers, hardware and vendors by providing an enterprise...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

108

104

23

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

5

4

3

2

1

19

15

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Our church has used TouchPoint for over 5 years now and they continually strive to make it better and better. Their customer support is very quick and easy and that is something I'm most thankful for.

TB

Tracy B.

We've used Touchpoint in its various earlier stages for years and loved it. The biggest factor for us is accessible, helpful customer service that genuinely seems to care about the client.

JW

Jeremy W.

The tech support has been good. I like all the help articles that will lead you to a possible solution.

DL

Denise L.

Pros

EvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.

TQ

T Q.

I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

EB

Erwin B.

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks.

KB

Kenneth B.

Cons

I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward.

SB

Sandy B.

What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials.

WG

Wayne G.

It can sometimes be a bit challenging to find the items you are looking for. The navigation structure can be a bit confusing.

AS

Aaron S.

Cons

Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.

KH

Katie H.

I struggle with transferring calls and adding users to a conference.

KF

Ketra F.

The customer service is disjointed beyond belief.

KH

Katie H.

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features29
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Barcode / Ticket Scanning
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Child Check-in
  • Conferencing
  • Contact Management
  • Credit Card Processing
  • Customizable Fields
  • Disaster Recovery
  • Donation Management
  • Duplicate Detection
  • Electronic Payments
  • Email Management
  • Event Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multiple Parties
  • Online Giving
  • Open Database Design
  • Pledge Management
  • Predictive Dialer
  • Reminders
  • Reporting/Analytics
  • Search/Filter
  • Small Group Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Telemarketing Management
  • Two-Factor Authentication
  • User Profiles
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • Website Management
  • Total features31
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Barcode / Ticket Scanning
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Child Check-in
  • Conferencing
  • Contact Management
  • Credit Card Processing
  • Customizable Fields
  • Disaster Recovery
  • Donation Management
  • Duplicate Detection
  • Electronic Payments
  • Email Management
  • Event Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multiple Parties
  • Online Giving
  • Open Database Design
  • Pledge Management
  • Predictive Dialer
  • Reminders
  • Reporting/Analytics
  • Search/Filter
  • Small Group Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Telemarketing Management
  • Two-Factor Authentication
  • User Profiles
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • Website Management

Integrations

  • Total integrations5
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations10
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier