Txt2Give Reviews - Page 2

This program has a incredible dashboard with easy to use reports, seamless backend integrations. It's extremely user-friendly for making donations and event updating account information. Of all the programs I have to manage this one causes me the least issues. It always works and the support team is responsive and helpful.

I wish that we could use this program for our entire payment processing. But my IT team tells me that is not possible as there is a security feature preventing it.

Thanks so much for the great review, Stephen! Please get in touch with us to let us know why your IT team says our service can't be used for other areas of your payment processing. We're completely PCI compliant and we make sure our product, including payment page is completely secure.

I like the detailed lists that can be imported and the options to print out list with what you want to see.

Txt2Give recently removed the selection to see payouts with dates. I used this information all the time and finding when payouts will deposit is much slower. It was much easier to match the deposit dates on the bank account with the proper amounts when I could match to the payment list. Dislike the monthly $25 fee.

Hi Sandra! Thank you for taking the time to leave us your feedback. We really appreciate it! In regards to the payouts - I wonder if you've recently changed payment processors? Stripe is the only processor that sends payout info back into our system (which it still does). So, if you started using another processor with your Txt2Give account - that would've went away. Unfortunately, that feature is not available for other processors. Please let us know if there is anything else that we can help with!

The set up for this product was extremely easy. Our congregation finds it easy to use.

It would be nice for it to work with Quickbooks

The tool is so easy to use even our elderly members find it simple to give their donations. One of the things that stood out was the ability to customize the categories and presentation. This made it simple to follow the step by step instructions. The reporting screen is easy to understand and provides all the information we require and need to maintain healthy accounting practices.

Nothing negative to say at this point but I'll update this review if I come across anything.

Txt2Give is easy to configure and use with the help of Txt2Give's instruction and customer service. There are options to customize, for example, customization of a logo, email messaging and what shows on the screen when donations are being made. The thermometer shows up with icons on the side including donor's name (if desired) and amount. After using two years in a row, it is great for donors to not have to re-enter their information to make a donation.

My least favorite part of this product is the software is limited to customization. I have seen fundraisers that use other visuals than a thermometer. But, that being said, we pay a MUCH better price for Txt2Give. It fits our needs, and I am sure it can fit the needs of others.

What I like most about this software is that is convenient for our members and visitors. The times that we are living in many people are not carrying cash, so txt2give is perfect for giving your donations.

The least thing about this software is that it can't be integrated to quickbooks and more information about the causes for changing the options for donations. I would love to be able to talk with a person on the phone but there is no number listed.

Hey Valerie! Thanks so much for the review and glad you are enjoying Txt2Give. We might be able to integrate with QuickBooks. We have a way to submit feature requests so that would be the first step. Also, we definitely have a support number for customers. You can get in touch with our support team at (888) 604-6536. Looking forward to hearing from you!

This software is extremely efficient. I am able to identify my donors giving and designation with ease. This enables to me settle our contribution records and also reconcile our banking activity in a timely manner. I am able to clearly differentiate our TXT2GIVE donations from our other online deposits.

I wish more of our members would use this product.

Hi Elizabeth! Thank you so much for taking the time to leave us your feedback. We really appreciate it!

I loved that this software makes it easy for people in the congregation to tithe and give during the week. It is quick, efficient and enables you to give from wherever you are, which is great! It helps people tithe immediately and give the first 10% . It's easy to set up, use, and maintain.

I've experienced one technical difficulty and when I reached out to the company about it, they weren't very helpful and I had to just figure it out, but other times I've contacted them, they've been great!

HI! I'm so thrilled that you love Txt2Give and see it as a valuable asset to your church. However, I see that you might've had a single experience with our support that left you feeling less than happy. It's extremely important to me as the Founder of the company to make sure our support is first class, and that we leave everyone that asks for help feeling amazing. So please reach out to me and let me know what happened so we can make sure that I can address anything that needs addressing.

1. Great security 2. Ease of use (both for donors and accounting staff) 3. Simple and accurate reporting dashboard 4. Easily accessible data for download and analysis 5. Quick and responsive customer service 6. Costs less than any comparable true "text to give" software available (according to my research) 7. It just works. I don't have to worry about it breaking down.

The only thing I don't like about this software is that I cannot (yet) use it for my entire giving platform. He is still working on allowing the anonymous giving option so I can replace the other services I use with Txt2Give exclusively.

Txt2Give saves and secures all of our financial giving information, and allows us to easily make reoccurring donations and tithes every week.

I wish that the initial account setup didn't take you out of the text message out to a web page to complete setup. It would have been much faster and streamline if the whole setup could take place in the text thread.

Hi, Joshua! Thanks so much for your feedback. The reason that a first-time (only) donor will be ask to register via secure webpage and not in the text message environment is because the registration page is encrypted and more secure. The text message environment is not a secure place to enter personal information, and cannot be encrypted. Because we take security with the utmost importance, we do require the more secure approach to protect your donors. The only time a donor will ever have to leave the texting environment is the first time they give. After they register, they will stay in the text message flow for any additional gifts made

The Txt2Give team was very helpful with all my questions.

If the cause isn't set up correctly on the front end, it will not allow members to contribute at all. We found that they will get confused and then give up, which is lost revenue. As far as reporting for financials, it took me about three weeks to figure out the customization.

During the end of the year contributions, the amounts were easily accessible to send out.

I have not ran into a problem that was not quickly answered by your agents. They were quick to answer and easily instructed on how to resolve.

Thank you so much for the kind review!

The software is easy to use both by us and by our donors. Customer support is responsive and has answered all questions in a timely manner.

We are a Canadian user and had to switch our Gateway and Merchant account provider in order to be able to use Text2Give. At the time we signed up, there were limited partners they worked with.

Mobile giving really helps us expand our base of donors. We found other products to be cost prohibitive.

It would make like just a little easier if it integrated with Blackbaud Merchant Services.

Simplicity of use and easy instructions. Even the smallest child to the eldest adult can and does use it. Nothing yet. Software works very well. Frankly, we have seen nothing that could be considered a negative. Back office support is timely and comprehensive.

Nothing yet. Software works very well. Frankly, we have seen nothing that could be considered a negative. Back office support is timely and comprehensive.

Thanks, Pastor Calvin! It's so awesome that Txt2Give has been a big hit with your members and provided an increase of over 20% in your church's giving!!

I love how quick and responsive the Support team are to the changing needs of our non profit. Whenever we have a question or an issue, He is always so quick to respond and do his best to fix the issue, and if there isn't a solution available, then he works to build one that works for us! It's a great software that is constantly growing and changing to the needs that we as an organization have.

The most difficult thing for me and my team is that we aren't able to go into the system and adjust messaging and content directly. As a non profit organization we are very specific in our messaging to our supporters, and this messaging has to be approved by several different levels of people, so sometimes it takes a while to come up with the final copy that we're using - so then having to give it to support team to input into the system adds a step for us. If we were able to input it directly and make changes and tweaks in the copy that would be great!

Txt2Give was very easy to implement. The biggest advantage to this tool was it integrated with our Church Management software - Touchpoint, hence, updating the donor's giving record immediately. It has the functionality of adding as many designated funds as needed. The user-interface is also very easy to navigate with just a few questions to answer for the setup process and for them to choose which cause the would like to donate to.

They did not have proper instructions on how to setup the payment gateway that connected Txt2Give and our Church Management Software - Touchpoint. There is also a not a good reporting feature within the tool. A basic giving report will be emailed as a CSV file depending on the parameters chosen. It would be better if custom reports can be run within the tool and exported as an excel file.

The software is very easy to set up and use, plus customer service is exceptional. The free trial allows you to test drive it before buying which is nice. I also like that you can customize the thank you emails with campaign, and you can set up causes which further personalize the giving experience.

There is not much I saw against the features and ease of use. Before adoption, an organization will have to have a strategy in place to let donors know of the option, publicize the phone number (which is not otherwise aligned with the organization) and create excitement and trust around using it.

Txt2Give is simple to use, budget-friendly, and the customer support is amazing. Our organization uses the platform for our gala each year. We've found that all other comparable softwares are too expensive and better serve organizations that host many events throughout the year. Txt2Give provides us with an option that we can afford and that better meets our needs given that we host only one large-scale fundraiser per year.

1) Needs functionality on the back-end (to add in offline donations, change the goal on our own, etc.). 2) Donors should be able to change how their name is displayed even after they are in the system. 3) It would be great if the design/content of the thermometer page could be further customized.

User Friendly, works great, great customer service

would like to see any updates emailed . nothing new with program which is not a bad thing . but if there is something updated or new, please email us. Honestly, you may have done this and I may have just missed it if there were new features

Hi Trivinia! We actually just released a new feature a month or so ago - that allows you to give your donors the option to help cover your processing fees. Jump on a support chat and we can fill you in on the details! - Thank you so much for the review!

Txt2Give was simple to set up--we were up and running within 24 hours! It has been easy to use for both givers and the office staff. Setting up keywords is quick and easy and has allowed us to use Txt2Give for a variety of needs from recurring donations to one time registration fees.

We have not had any problems or issues with the software.

The ease of use. Individuals can just text $

No cons at this time, we are satisfied with the product

I like the easy of use, the dashboard data and the customer service is outstanding!

Nothing really. I would be helpful to look at the donations info without the donor name. I prefer not to view the donor name unless I absolutely need it.

Thanks Matthew! You've been a pleasure to work with!