WizeHive Reviews

Migrating from WizeHive Select to WizeHive Zengine resulted in a simpler user interface that shows our Applicants and Reviewers what they've completed, what's due, and when - giving us as Administrators control of the language that best resonates with our Applicants and Reviewers and addresses our specific pain points. For example: because we know that mail from the WizeHive Platform could land in...

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In WizeHive Select I was lukewarm to the reality that our Applicants and Reviewers had to wait for a temporary password to be sent to them when they forgot their password. A change was made with WizeHive Zengine giving Applicants and Reviewers more control over changing their password. Very happy to see this in Zengine.

Customer service is very helpful and responsive. They're helpful in answering simple fix questions, as well as brainstorming on how their software can accommodate more complex requests. Very easy to build your own application form, as well as follow-up forms. The interface can be customized to fit your organization's branding. Online help articles are very helpful and easy to follow. Easy to create and customize reports. Easy to create a new workspace - its basically a copy, paste function. Overall - if we were to go through this process again, we would make the same decision to use WizeHive.

Applicants have to create new credentials every year in order to access their application so, they have separate logins for the year they are reporting in and the year they are applying for - that can get confusing. Yearly workspaces cannot communicate with one another so doing YTD comparisons can be challenging. There are some features, such as the calendar and cascading forms, within WizeHive that I wanted to utilize but were not sophisticated enough features to make it worthwhile. Sending an e-mail to users through the WizeHive app comes from the WizeHive domain and frequently goes to the spam folder. While you can direct replies to an internal e-mail, I would like for the e-mail to also appear as though it was sent from our domain.

Hannah - thank you very much for your thoughtful response and great feedback! We will follow up with you directly to discuss further as many of the items you noted have recently been addressed or are our on our near-term roadmap. Regarding the communication between yearly workspaces - this is a key priority for us and is on our near-term roadmap. Cascading forms is a core feature and we'd like to...

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It has most of the features we need for our use, which is an application process. People can log-in and save their status on applications. It can link to get references, and I can get people to review the applications on a review portal.

This is the least intuitive interface of a system I have EVER used. It is extremely frustrating. You think you remember how to change a setting or edit a direction somewhere, and you realize it could be in one of a ton of different places. It is extremely frustrating to use, and you would think that simple things like easily downloaded all the applications as files to my own computer would be simple,...

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We use Zengine as a contact management database, an award tracking database, and most recently, as a scholarship application system. I like how everything is linked and integrated making it easy to pull necessary information for mailings, outreach, data, research, etc. I find that the software is intuitive and easy to use.

The only thing that I dislike right now is that I'm not able to pull email delivery reports on auto-emails that are set up based on folder movements. This feature works well with the bulk email feature, but it would be helpful to also have delivery reports for the auto-email feature.

The software is very user-friendly. The staff is extremely helpful and assists promptly. I have always been able to get an answer in a timely manner and have problems resolved quickly.

I have no issues even after 6 years of usage and is why I continue the service.

WizeHize has drastically improved our application / review process. Transitioning to an online system has helped us organize requests, track and review applications, which has allowed us to make more informed decisions. Also, the GuideStar integration is great. Our implementation specialist was extremely helpful in creating tools and building the best platform for our needs. WizeHize is easy to navigate and their customer service team is available and responsive when needed.

Some elements are limited, but the overall functionality is great. For example, I was a little disappointed about the letter generator. It's not as neat, easy to use as I thought it would be, but, I was able to find a work around and the team has been extremely helpful in finding solutions.

- It has made the application, which is almost identical to the application questions previously displayed by our old service, seem less daunting and more user friendly to grant applicants. - The grant review team has exclaimed that the side-by-side review option is the best feature ever invented and has saved them loads of paper. - Internally, I appreciate the ease of use of the back end system. Being able to easily assign grants to reviews both in and outside the organization, easily create queries for the stats I need, and the ability to move application through the steps of the system seamlessly make this my top choice since I'm the only staff member dedicated to the Foundation which leaves me with lots on my plate to balance.

I haven't found any yet. At this point, I'm thrilled with each of the features and the ease of use of the system.

Zengine has completely transformed our workflow and allowed us to organize applications, grant disbursements, and review processes in a way we never could have managed using Google Docs and email. Those of us who use the system regularly can easily find what we are looking for, and we have confidence that data isn't slipping through the cracks. The dashboard views are helpful for our board, and we are already getting a glimpse of how we can use the database to create robust reports.

The only thing we miss is the ability to be notified (e.g. by email) if something has been submitted through the portal by an external user. But we've found a satisfactory workaround.

Overall, the whole system works really well, and the reporting function is terrific.

The e-mails to references seem to get caught in SPAM filters fairly often, which creates some administrative burden to follow up with those persons. And since we use the system only once a year, it is a bit pricey.

Hi Ilene: Thank you for your business as well as your review! If you continue to have the SPAM problem please contact us directly We send all of our emails out through a 3rd party service called that processes over 20 billion emails a month with a 99%+ deliverability guarantee so we should look into your configuration as this should not be an issue.

Auto email/bulk email feature makes it easy to notify applicants. Application forms are easy to update. Can perform an entire review process through WizeHive without much need from an outside source. Convenient place to keep track of records of applicants and reviewers. Also helpful with creating registration forms for events.

Somewhat challenging to navigate. Needs more help options and tutorials to make the user experience much easier. Still some bugs that need to be fixed (including some issues with a few of the filters in application forms).

Zengine has been a great product for our organization. We were previously using Select, by WizeHive, which is being replaced with Zengine. There is a lot more functionality with Zengine. I am able to put more of our overall process into Zengine, cutting down the "back and forth" with our other platforms.

There are a few things that we were able to do with Select that we cannot with Zengine, but the Help team has been great relaying our requests to product development. Hopefully we will see these features in the future.

I was very impressed with the attention paid to training and coaching prior to fully launching. It was well organized and easy to practice and get help if I ran into a question. By the way, I am not a sophisticated user and felt daunted by learning how to use and be the admin for this platform. They knew how to build my confidence and competence.

I look forward to innovations down the road that will help make reporting easier to my funders and oversight committee. In my particular situation, I would like to be able to more seamlessly share information from the consultant intake form ( like resumes/bios) in Zengine with the nonprofits that matched with them.

WizeHive is incredibly useful for program management, thanks to its integrated portal editor/publisher, as well as the highly editable data display. And WizeHive's support staff are unfailingly helpful, no matter how large or small the question!

Portions of the portal architecture are very intertwined, to the degree that altering/updating one can completely destabilize another (or the entire process you're working in). This is not ideal. However, this can be partially chalked up to an ongoing effort to further improve the back-end interface on Zengine's behalf, so I cannot be too harsh here. (Additionally, their customer support team is unbelievably helpful with any questions administrators have!)

My favorite thing about the software is how much time, resources and paper it saves me. I was managing the application process manually and it was super time consuming. It's been streamlined and I'm more efficient because of that. I also am really impressed with my implementation specialist . He's been invaluable and super patient with me during the entire process.

There are just a few minor things that could be improved upon, they are very specific to my review program. Mostly having to do with financial calculations.

I think the most impressive aspect of the platform was our Program Manager. She was extremely knowledgeable about the software and was always willing to help, jump on a call to explain something, etc. We can't say enough about her level of professionalism and support.

The platform is very complex, which is what we needed. However, the complexity of the platform makes for a greater learning curve. Thankfully, our Program Manager was able to walk us through it all.

My colleague talked a lot about how the software helped her to manage our application and review process. She was able to tell at a glance how the reviewers were progressing. She was also able to run reports so that we could better understand the data that we collected. The staff that I have worked with so far have been responsive and informative when I ask a question.

As a small non profit, we find the software a little pricey. The amount of work that WizeHive will need to do to set up the system for the second year is significantly less than the first year, and yet the price is basically the same.

The WizeHive/Zengine product is very versatile and easy to use. We had a long list of needs as we were searching for a product. Zengine not only met those needs, but exceeded our expectations in terms of functionality and providing solutions to challenges that we did not initially include. As the Owner/Administrator of the product, I was taught by WizeHive how to adapt the system on my own. I truly feel like I "own" the software and have been able to edit/create as needed.

The only con would be notifications. There are solutions to be notified when forms are submitted, but it is not as robust as needed at this time.

I like most that users can log in and save their drafts before they submit the applications. This has made it a much better user experience for our grant writers who are working across teams to obtain information for their grant application and need the opportunity to review drafts before they hit submit. I also like that I can set up a review portal - this saved us so much time compared to how we used to do this, with Excel spreadsheets, printed copies and attachments.

I wish I could have each user set up their own profile where they could see all of their applications on one dashboard. My understanding is that this is a potential future development, and I would welcome it!

We have been extremely happy with our first fellowships season using Wizehive. The customer service has been superb, and we ran into few problems as we used their system to work with our procedures. Our process is complicated, and no other software fit our needs as well as Wizehive did. I would highly recommend this to anyone looking to automate and grow a fellowships program.

A couple of steps required a bit more manual labor than I had hoped, but Wizehive is already talking about coming up with ways to automate this for next cycle, so it really is a small complaint.

The software meets all our needs but the service is what makes this a "5-star" solution! Easy to configure, easy to extract data.

The email plug-in is rudimentary but met almost all out needs. We have a unique problem that Wizehive continues to assess and provide work-arounds.

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All the options it provides. I tried to just provide the previous sentence but when i hit submit - it keeps telling me this field is requires - but I already had the first sentence in there so seeing if i add more if it will submit.

It is not as easy to learn than our previous platform

It is simple. Once you are familiar with where everything is and the way it's set up, the applications are very easy to administer and update - even for people who aren't good with technology.

My least favorite feature was the way folder assignments had to be made individually, but I expressed this concern and my implementation specialist helped add a feature so that I could move larger numbers at one time.

I really like wizehive for its ease of use when dealing with large application volumes.

Sometimes it is difficult to keep track of where you are and sometimes it needs very fast internet to function fully.

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