360e Features

360e

Field service management solution for small to medium firms

4.59/5 (17 reviews)

Competitor Feature Comparison

Accounting Integration
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Chemical Management
Contact Database
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Forms
Dispatch Management
Document Storage
Drag & Drop
Electronic Signature
Employee Management
Estimating
File Storage
For Commercial and/or Industrial Electrical Contractors
GPS
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Maintenance Scheduling
Mobile Access
Mobile App
Mobile Signature Capture
Online Time Clock
Payment Collection in the Field
Pest Activity Tracking
Property Layouts
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real-time Updates
Reminders
Routing
Scheduling
Self Service Portal
Service History
Technician Management
Time Tracking
Timesheet Management
Work Order Management
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Accounting Integration
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Chemical Management
Contact Database
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Forms
Dispatch Management
Document Storage
Drag & Drop
Electronic Signature
Employee Management
Estimating
File Storage
For Commercial and/or Industrial Electrical Contractors
GPS
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Maintenance Scheduling
Mobile Access
Mobile App
Mobile Signature Capture
Online Time Clock
Payment Collection in the Field
Pest Activity Tracking
Property Layouts
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real-time Updates
Reminders
Routing
Scheduling
Self Service Portal
Service History
Technician Management
Time Tracking
Timesheet Management
Work Order Management
Visit WebsiteCompare App
Accounting Integration
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Chemical Management
Contact Database
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Forms
Dispatch Management
Document Storage
Drag & Drop
Electronic Signature
Employee Management
Estimating
File Storage
For Commercial and/or Industrial Electrical Contractors
GPS
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Maintenance Scheduling
Mobile Access
Mobile App
Mobile Signature Capture
Online Time Clock
Payment Collection in the Field
Pest Activity Tracking
Property Layouts
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real-time Updates
Reminders
Routing
Scheduling
Self Service Portal
Service History
Technician Management
Time Tracking
Timesheet Management
Work Order Management
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360e Feature Reviews

15 reviewers had the following to say about 360e's features:

Johnny G.

Game Changer

2019-12-31

We have found as well that the ability to have real time job reporting and tracking has made us much better at becoming profitable estimators on every job we do.

Pros

-real time tracking of hard costs per job -easy to build small job quotes -organizes jobs without the use of paper.

Cons

-minor glitches from time to time. More often than not it is operator error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 360 Enterprises


Nothing makes us happier at 360e than customer success stories. It's an absolute pleasure to support your business and to see the results in action.

Read more
Courtney C.

Robust AND Customizable

2020-02-11

Overall, the team is communicating more effectively and are on the same page about upcoming jobs or projects; additionally, we have a better understanding of our costs for jobs and where we can optimize spend and save. My favorite thing about 360e? Their customer support. If we do not understand HOW to do something, or would like something to function in a different way, you have people you can contact directly and they are people you can count on. Shout out to [SENSITIVE CONTENT HIDDEN] for making this transition which seemed IMPOSSIBLE very possible.

Pros

What I liked most about 360e was the ability to bring my business development team, project management team, accounting team, and field staff together on one platform.

Cons

What I like least about the software is that "alerts" and "tasks" are not automatic pop-up reminders; rather, you have to know where they will be and make it a point to look at them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 360 Enterprises


Thank you for the great review. We are delighted to be part of your success and will continue to work hard for you.

Read more
Jake K.

360e review

2018-07-17

Scheduling is much more organized, I love having all the data at our fingertips.

Pros

TONS of job data can be entered & organizes jobs nicely.

Cons

Wish it jived with Quickbooks seamlessly! It could be a little more streamlined for billing/quoting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tessa R.

Review

2018-07-17

Pros

I find it nice that everything is in one place and easily accessible to other employees.

Cons

We have experienced many glitches and this has affected the accuracy of reports. Ultimately making them unreliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Emeka O.

360e has an effective way of improving the productivity in the office.

2018-01-19

Pros

The software does well to keep everyone connected in the office; all employees have access to business data and this helps us work better together on the same page.

Cons

The software could have more features but that's not a big issue at all for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from 360 Enterprises


Thanks for the positive review.

Come back anytime :)

Read more
Cameron B.

Happy customer

2019-08-19

Accessibility to the product in the field and inter-company communication on project status

Pros

Great value, agile development/support team that is open to suggestions and working with you. Looking forward to seeing this product continue to develop and expand.

Cons

Looking back, my timeline was unrealistic not realizing the development needed to tailor the product to our business and having enough time for our business to review and adopt the new software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin O.

Great software and even better customer service

2018-04-04

Saving money and time by letting the software do the heavy lifting in what is designed to do

Pros

Time saving and efficiency both in the office and out in the field.

Cons

There's not a whole lot that I don't like about the software. Most of the cons I've had have been resolved in updates to the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan Y.

Quality Scheduling and Inventory Management

2018-04-04

Easy to use scheduling software.

Pros

Interface is simple to grasp and is intuitive for both office and our field workers.

Cons

Program is based on internet which takes up lots of cache space. When the program slows down you have to clear your cache, and this happens often. Wish this wasn't needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe S.

I would have to attribute my businesses capacity for growth directly to this software

2017-07-10

More efficient and intuitive estimating and invoicing tool, optimized scheduling, better internal communication both for field and office, and overall productivity for our billable guys in the field

Pros

360e has connected my office team with the field, bringing everyone under one umbrella and as a result, we have managed to decrease a lot of the inefficiencies that were hurting our bottom line.

Cons

Sometimes data pushes on bigger files takes a few minutes to upload but night and day on what I was using previsouly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charles J.

360e does as advertised

2018-07-23

Everything has been pretty good so far and has done what it is supposed to do

Pros

Easy time clock functions Job info displayed as needed

Cons

The material catalog gets a little wonky on android devices

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from 360 Enterprises


Thank you for the review Charles.

We have released a 2.0 version of the field module which presents the user with a far friendlier mobile experience inside of 360e's catalog.

I'll make sure one of our team follow-up with you this week to see if you'd be interested in a free upgrade.

Read more
Mike S.

Excellent customer service and training. They are quick to respond and step you through your issue.

2018-04-19

Pros

I like how it integrates many different aspect's into one program.

Cons

A little slow and difficult to use initially but getting better the more that I use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from 360 Enterprises


Thank you for the positive feedback Mike.

The on-boarding process for new clients, particularly one that is used to another software is never easy. We are working hard to make new acquisitions switch to 360e as seamless as possible!

Read more
Robin K.

Best Software we have tested and we have been using it for over a year

2018-07-17

Great support team, awesome response time, good value for the money spent.

Pros

The ease of converting our quotes to jobs. Making edits is very simple and user friendly. Our customers love the layout of the quotes and invoices.

Cons

At first, it was difficult to search for jobs, but they did correct that with a search bar that was more intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 360 Enterprises


Thank you for the kind words Robin. We try our best!

Read more
Whitney K.

360e has a great product

2017-03-21

We've only been in this software a few months and can already see the benefits. The software is user friendly and intuitive. It has drastically improved the efficiency of our office and electricians in the filed.

Pros

Ease of user interface on both the admin and field views.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 360e

Talk with the supporting staff to see how they can help you move your office in a more efficient direction. We had tried several other competitors and this software has set the bar high.

Source: Capterra
Helpful?   Yes   No

Response from 360e


We at 360e are happy to hear you enjoy using our software! Efficiency is our priority #1.

Thanks for the kind words.

Read more
Natalya M.

I like this software - it's very friendly and easy to use

2018-07-19

Pros

this software - it's very friendly and easy to use.

Cons

sometimes was delays with sync information with fitbit, but in general, I have no complaints about this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Sheila B.

Service Management Software

2018-07-23

Training and support have been great

Pros

Able to pick up the basics pretty easy

Cons

Cumbersome to search for information. It's difficult to go into detail information on each job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 360 Enterprises


Thank you for the feedback Sheila.

Our search tool is an endlessly evolving feature of our software that we continue to strive to bring users 'google level' capabilities.

Your critique is greatly appreciated and will be passed along to our engineers to keep them on their toes.

Read more