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abas ERP vs Zoho CRM Comparison

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Overview

abas ERP has been selected as a 2018 Capterra Top 20 ERP solution, specializing in ERP systems for mid-sized manufacturers...

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

149

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

45

5

4

3

2

1

22

14

4

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.3

6K

5

4

3

2

1

3K

2.1K

737

164

71

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

The ability of creating your own interfaces, assigning of group of people to your company is really best and of great ability.
The team of support was great. ABAS is always improving and moving forward which makes it an exciting company to be partnered with.
Overall, it's fair to say that Abas ERP has been a significant contributor to the success of our business, and I strongly recommend it to the SMB manufacturing community.

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Cons

The biggest inconvenience I have found in this software is the inability to easily make corrections. Once there is an error posted, it has to go through a process to make it right.
Unacceptable in a fast paced environment. We have encountered countless errors with a system that is vanilla ABAS as they say.
I think that we even had new colleagues getting so frustrated because of constant complains from the "old crew" that they never managed to integrate into the team and finally gave up / quit the job.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features42
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Behavior Tracking
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enterprise Asset Management
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Job Costing
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Maintenance Management
  • Manufacturing Planning
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Processing
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Production Scheduling
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Supplier Management
  • Supply Chain Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features207
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Behavior Tracking
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enterprise Asset Management
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Job Costing
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Maintenance Management
  • Manufacturing Planning
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Processing
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Production Scheduling
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Supplier Management
  • Supply Chain Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations7
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations499
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

SL
AvatarImg

Sabra L.

Furniture, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

abas ERP logo

abas ERP

Not happy with company, product average

Reviewed 5 years ago

We were misled during the sales process in that we were told the system could function in ways that it cannot. The implementation process was a mess as it took 16 months then on the day of launch we were provided a product that did not work. Initially Abas would not listen to us when we told them that it was not functioning. It took months for them to send a representative out to take a look and the conclusion was that we had to start over. Abas created a new system for us and we had to re-create six months of data re-entering all sales and A/R, but it was impossible to do all data, so the purchasing side was entered as opening numbers. We lost some detail from the sales side as well. We have historical data that can never be retrieved.

Pros

Integrated with the financials. Very easy to move data to excel. Many screens within Abas function like excel which is handy. Can customize many reports.

Cons

Requires too many customizations to meet needs, which gets very expensive. Some basic financial and CRM functions do not exist. An example would be it will not process a reimbursement. When you need customer service you put in a ticket and often get a programmer who has not worked on your system or does not recall the details of your system/company and so you pay for them to research your issue. There are bugs with the system functioning on mac even though they claim compatibility. Not all of our users are on mac. I have had some functions mysteriously malfunction and we have to pay Abas to get it fixed.

DF
AvatarImg

Dennis F.

Mechanical or Industrial Engineering, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

abas ERP logo

abas ERP

All these positive reviews make me wonder if we are really using the same software ...

Reviewed 2 years ago

I would never recommend this software to anybody! If this is considered to be a good ERP, I really do not want to see the others. So to be fair I have no comparison when it comes to ERP but many other pieces of software. When it comes to sales there is no automated support to follow up on leads, projects, etc. There isn't the slightest piece of CRM integrated. We wanted to connect a softphone to the ERP (which shouldn't be that complicated) and asked our IT administrator to get in touch with ABAS. The answer of the guy answering the call was that he will need to ask his boss. Of course, we never heard from them again. If it wasn't such a headache and expensive to switch to another ERP we would have done it years ago. It is definitely on our agenda.

Pros

... or ifi it is jsut our local support which is so bad. As far as I know we didn't have any major blackouts during the last ten years which, of course, is really positive! Colleagues who use the software since the beginning know how to use it and developed their own workarounds for most problems (or finally accepted them as a given). Because they have worked with the software for the better part of the last twenty years (of course with many updates inbetween), they do not know any other software and probably think that it is the state-of-the-art.

Cons

Okay where should I begin? As somebody wrote in another review the colors really hurt your eyes. Of course, that is only a minor issue which I can overlook if it was the only problem. UX is a nightmare! There are endless lists, tabs and fields that are useless for 95% of the users. So when you introduce a new colleague it is absolutely overwhelming for them and you will hear yourself saying "ignore...

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Entertainment, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Great for a homegrown ERP solution

Reviewed 4 years ago
Pros

Has allowed me to build an ERP architecture at a fraction of the cost of a commercial ERP solution.

Cons

Does not integrate with TripleSeat is really all it lacks for my organization.

PP
AvatarImg

Paolo P.

Management Consulting, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

The best since 2010

Reviewed 2 years ago

I started with zoho in 2010 for my startup and I select It for many customers

Pros

Really easy to use, freemium model and holistic integration. From CRM to ERP!

Cons

No one in my opinion. Better than Salesforce

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Mechanical or Industrial Engineering, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

ZOHO CRM Review

Reviewed 3 years ago
Pros

The simplicity of the software and user experience.

Cons

It not all in one software, need different windows for doing the different operation of the ERP.

AvatarImg
AvatarImg

Rahul R.

Verified reviewer

Alternative Dispute Resolution, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho crm review

Reviewed a year ago

mainly user data tracking and management, accounting automation sync with erp and marketing of Product via email

Pros

the user interface and cloud option is quite easy to work on and erp integration is seamless always with Zoho

Cons

the cost is always not match g with the tools look and feel and need more fine saturation in updates

EG
AvatarImg

Erdem G.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Why pay more for others

Reviewed 5 years ago
Pros

This CRM system does exactly same what other CRM systems do. Price is lower than other CRMs, easy ERP integration.

Cons

I wish it supported flat file integration. Look could be improved, also we need more modules for purchasing.

CT
AvatarImg

Christian T.

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Good value for money compared to Salesforce

Reviewed 4 years ago

Used it for 3 years.

Pros

Better cost-benefit than Salesforce when you are looking to integrate to other tools like your ERP. Good features.

Cons

Once you look at integrations with an ERP you need a very expensive version, with large sales teams in a developing country it becomes unfeasable. Support was not great.

AG
AvatarImg

Akash G.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Good CRM with high customisation options

Reviewed 2 years ago

Awesome.

Pros

The overall experience is good. Every field and flow can be customised in the CRM. The best part is it can be integrated with other Zoho products like Zoho campaigns.

Cons

There are many versions of the ERP which makes selecting the correct version confusing. Also Zoho CRM is a premium software for integration on Zapier.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Machinery, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM

Reviewed 4 years ago

An ERP system for a small manufacturing unit.. My experience has been fine, mostly learning ZOHO, yet to build the complete project.

Pros

The resources are comprehensive and contain excellent guides for learning.

Cons

I dont like much the UI, graphics,fonts and colors on ZOHO. They could be better.

LD
AvatarImg

Lynnette D.

Security and Investigations, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM

Reviewed 3 years ago

Good options for small business where several users are logging into the CRM or ERP. Add-on features will provide a solution in some way.

Pros

Offers a user friendly interface and custom report options.

Cons

3rd Party add on features are nice but feel they should be incorporated.

BW
AvatarImg

Bingyi W.

Verified reviewer

Higher Education, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Good for the price!

Reviewed 4 years ago
Pros

As I know, Zoho prices its CRM product pretty reasonable. I used it when I was working for a small business. And the interface is pretty simple as well. You also got most of the necessary features for your CRM.

Cons

I am not expecting much out of it because I am only using the basics. If you are expecting an entire ERP system, you probably will need to pay more.

KR
AvatarImg

Kyle R.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Love Zoho!

Reviewed 7 years ago
Pros

The product does everything you would expect from a CRM and integrates with every possible SaaS, giving you the flexibility to in a sense develop you own ERP.

Cons

Pricing is a bit steep, but you get what you pay for.

MS
AvatarImg

Mara S.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho CRM logo

Zoho CRM

We wanted a good CRM ticketing system...

Reviewed 3 years ago

Tracking customer inquiries and routing. Ability to see follow up time, and volume of the number of calls we actually take, Many of our customer dont realize the volume of day to day work we do because its not in their face. Zoho allows out client to see that we handle over 150 work order calls per day alone.

Pros

The interface, overall design and layout are appealing and easy to maneuver.I like the breakdown of open ticket - due in 6 hours, 12 hours, or overdue, all laid out in one screen.

Cons

We are still working on linking the software to our in-house ERP. We were told this could be done, but there have been a few glitches that cant be blamed in the software itself necessarily.

Rk
AvatarImg

Regan k.

Biotechnology, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Easy to implement for small and medium size business

Reviewed 2 years ago

Zoho in my opinion one of the best CRM system that drives to be ERP system. It was a big help for my organization that took us from one level to another.

Pros

How easy is to implement and customize without any software development. Easy to train team members. Simple integration steps.

Cons

Zoho is trying to hard to be one stop shop for all your business needs, which makes it great as a starting point but as you grew and your business processes gets more intense and comprehensive, you'll understand that Zoho is missing key points for few of it's offered modules. Another weakness is their support team lake the knowledge of their own products and its capabilities.

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KJ P.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zoho CRM

Good but not great

Reviewed 4 years ago

Overall it was a good software system to start organizing and planning my business in a more structured manner.

Pros

Flexibility—Zoho lets you do what you want and stays out of your way. Let structure and more customizable than other CRM system—reminds more more of an ERP than a CRM in a lot of ways.

Cons

Design and UX are not up to par with the leading competitors in CRM. Feels a bit like a legacy platform.

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Jav G.

Verified reviewer

Consumer Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Bast web based CRM

Reviewed 4 years ago
Pros

Zoho CRM comes out of the box in a ready to use format based on best practice sales & account management principles. Yet it is also so easy to customise. So many add-on modules that Zoho products could from your entire ERP

Cons

I have been really happy with Zoho CRM and have now implemented the app across multiple businesses.

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Wael H.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Zoho CRM

Inexpensive CRM will eventually turn into a contacts library

Reviewed 2 years ago

Sad to say that I had a terrible experience with this CRM, I also released the difference when I started using other CRM products.

Pros

The inexpensive cost of the product. The integration with ERP and other systems is easy. The support of the product are good and they answer on an acceptable timely-manner. It has a simple mobile app that also works well to update contacts and notes.

Cons

The reporting capabilities are very basis and not helpful. The layouts are difficult to understand and not user-friendly. The role of customer success is missing from Zoho. It works as a contacts library rather than CRM tool.