Acumatica Cloud ERP vs Cin7 Core Comparison

What can't be configured can be customized to add new functionality or just adjust core functionality. This allows us to mold the ERP software around our business in contrast to so many other software solutions.

I really want a slice of inventory by valuation type. We use a suffix on our locations to get to where we need to be, but I'd like to be able to specify a single location for new, repair, broken, and any other classification we may want to make for a part and identify that the specific inventory is new, repair, broken, etc. From that, I should be able to pull a simple dashboard of how much inventory I have on hand that is new, repair, broken, etc. without having to use separate warehouses or locations.

Thanks for the thoughtful review of Acumatica. It sounds like you are a perfect candidate for Acumatica Amplifiers - or as we like to say, "Acumatica Amps"our Customer Heroes program. Learn more at: https://acumati.ca/2Teo1I2

we are in cannabis industry, so only options we have at mid tier are Acumatica and Microsoft.

I'm thinking of moving over to Microsoft. They seem to put more resources into development, support and the ecosystem.

Hi Mike - We appreciate the feedback on Acumatica. Would it be OK if someone from our product/customer success team gets in touch with you to go over the concerns? We really strive to provide the best support and product that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

In addition to Acumatica's robust construction features, the open API, volume of integrated products (and unlimited ability to integrate to any platform), and the strength of features available beyond traditional construction-specialized ERP platforms (eg: automated bank feeds and credit card feeds for automation of bank and credit card reconciliations, native expense management with OCR recognition of receipts, robust manufacturing and distribution features) as well at being true, native, cloud and unlimited users make this the best ERP platform for the construction industry today - and position it to be the leading construction ERP of the future.

The only recommendation I would have to construction contractors considering Acumatica is to consider using a third party for field time entry. While Acumatica has this functionality, and it is included in the core licensing, based on my extensive experience in the construction industry, the time entry UI on the mobile app is not as efficient as it is in third-party products that are dedicated to capturing field labor time in the construction industry.

Great user interface easy to add custom fields some unique features like Attributes, sub-accounts, non-inventory items, Branches good, detailed security model choice of options of deployment built-in reporting and report customizations good drill-down features within the reporting

The custom report modification tool needs more polish to it The built-in CRM system could be more robust, compared with a CRM-only system

simple software and great support staff, easy to implement. great api availability which opens up space for integration.

it is not clear why it is marketed as an Inventory mgt. software and not an in-cloud ERP, it does have a potential of being an ERP if they develop certain areas.

A solid inventory management/ERP system that is cloud-based, robust but simple & straightforward to use, and with a solid customer support team. Highly recommend.

Sometimes it takes a while to hear back from customer support. I wish Dear invested more in this.

User friendly Good video demonstration on tutorial, easy to understand and follow excellent aftersales support - swift in response

No direct module to handle goods replacement and warranty process /RMA portions Not too user friendly or suitable to be used on project based jobs/ activities

The comprehensive package. Dear Systems has all the options a start up or a small-mid sized company requires and offers it at a very competitive price. Perhaps the most important part is that I was never made to feel like a small customer with a limited budget. Onboarding team, especially Steffi was extremely helpful and professional.

It does require some tweaking and at times things don't run completely smoothly. But there is ample help online through documentation and videos.

It does all we need to integrate it with our ERP via FTP import / export XML

FTP xml order export every 1 hour minimum might not be enough for some ERP integrations that need to sync orders and shared committed stock faster accross multiple channels. Decreasing the 1 hour window to 15 min ( like Linnworks ) would make a great difference

Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

Hello Luke, Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro. Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Best Regards, DEAR Team.

inventory management and the ability to track inventory which is provided by very less ERP and are way more expensive than Dears system.

I liked everything about dears. There is nothing that i can think of that would be regarded as least liked.

Comprehensive ERP features that are built with the workflow and accounting in mind. Excellent interface with Xero. Very customizable, but in an easy to understand fashion.

For those switching from other platforms, it could use better historical data import functionality. In particular outstanding orders. We had about 200 open orders when we made the switch, and had to enter them manually as Dear's import features could not handle our workflow.

The platform is fast, easy to use and is logical once you read the screen content.

Some of the UI elements are not logical. For instance, a red x next to a mistake as opposed to a red exclamation mark. It's fine after you know this though!

Simple to understand and very good integration with other software. Video tutorials were excellent for someone who understands ERP and wants to implement a solution very quickly.

I would like the ability to change the screen so it is easier to distinguish between organisational units. We use two installations.

Hello Sean, Thank you for your valuable feedback. We are happy to let you know that more integrations are been added on a monthly basis (https://dearsystems.com/integrations/). We recently rolled out a major UI/UX improvement. I believe this new update will help you. If you have any questions please contact us via support@dearsystems.com Best Regards, DEAR Team.

It's clean interface and dynamic product search. It has been easy to set up and the link to xero is excellent

find the right report and having to customise then is cumbersome and take a long time. there is now tolerance set for quantities which makes it hard if selling by weight. there also only one weight that can be entered for each items, it can't handle Gross Weight and Net Weight which means that paperwork can't be used for transportation

This is the BEST inventory (almost ERP) system out there. Dear strikes the precarious balance between features and complexity very well. The only inventory solution with multiple tiered BOM's for a fraction of the price of fully blown ERP systems. This just is a diamond and we are so happy to have found it. Multiple tier BOM,s, multiplied warehouse and production facilities, wonderful integration with most of the important distribution channels. I could go on.

Somewhat rigid and limited in reports. The reports I want to run never seem to be possible without downloading 2 reports and analyzing them with excel.

1. Feature Rich- Im a SAP veteran with 14+ in Implementation out of which 6+ as a SAP employee in Solution Engineering. This product has features which will humble SAP too. 2. Ease of Implementation- For a SME, implementation is a concern for any ERP adoption. DEAR is easy to understand and adopt. 3. Customising of Documents is great! 4. Cloud SAAS- Adoption does not need huge capital usage. Easy go monthly payments help us SME companies to adopt. We are happy to use DEAR.

1. Environment for Training and Testing system not there. During Adoption, this is a problem. We would like more flexibility for training and testing.

Broad functionality, fairly comprehensive API, flexible landed costs, outstanding Xero integration, two-way payment sync with Xero. Customer support is via tickets. Support is usually within two hours. I have a few clients using Dear, this is based on quite a few tickets.But no phone support.

Does not handle overpayments very well; has not caught up with Xero's improvements. Pricing is only USD even though it is Australian.

Cloud based and quick to adopt.

Need a better than rudimentary understanding of inventory practice.

Online Cloud Based Simple but functional

Functionally a few things dont make sense

Hello Stephen, Thank you for your valuable feedback. Best Regards, DEAR Team.

Great cloud-based inventory and sales software

Some features that you would have thought every other customer would want to have are missing, the Portal is a total waste - and independent Cin7 voiced "They have lost the battle on the B2B portal" Don't expect this to work as anticipated and look to deploy another type

As cloud based platform is it very flexible

Getting hold of support quickly - I had to wait a week to schedule a call which far to long. Typing technical details into the support portal is very long winded and the replies do not always address the issue.

Cloud based. Somewhat intuitive. Links with Xero. Strict controls.

Too many features on user access. There are about 30 controls you have to decide to grant or restrict on users. Cut that down to 10.

It manages my inventory and order and is cloud based.

When Dear is upgrading its system, customers can find the software extremely slow or not working at all. This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business. The lack of communication and support from DEAR mean you feel little loyalty to the product.

Hello Bethany, Thank you for your feedback. We are constantly releasing new functionalities to improve the software and these releases are done over the weekend. The system is designed in a way that during an update the users aren't affected. Please visit https://dearsystems.com/release-notes/ to find out more about the releases. We do provide 24/7 support. You can contact us via email (support@dearsystems.com), call (UK +44 145 160 7056 / AU +61 2 4058 4080 / US +1 415 650 1054), you can book a call with us on (https://calendly.com/support-dearsystems/meeting) or web chat (https://dearsystems.com/). We will also be having a WhatsApp number in a few weeks to enable our customers to contact us immediately on chat. Best Regards, DEAR Team

Very basic system. Well documented Imports, reasonably easy to amend documentation

Inflexibility. Where the design does not meet the real requirements , then it appears to be tough luck.

on the cloud. works with Xero multi user Log and attributes - allow an audit trails

Reports: do not give enough flexibility to provide an overview of the business Lack of overal flexibility i.e reports, templates for invoice, PO etc. Integration with Xero needs improvement. Need to have 'print all' function i.e multiple select orders, print all invoices or PO.

Hi Misa, Some comments below address the points raised in your review: Reports ¿ DEAR currently provides over 60 reports across purchasing, sales, inventory, manufacturing and financials. Reports are further customisable with ability to ¿drag and drop¿ a variety of data fields and can be exported to Excel for further modifications if necessary. Inflexible invoices ¿ DEAR utilises Word document type...

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Quite easy to implement Syncs nicely with our current cloud based software Interesting/complex reporting

The over promising, and under delivering of the software. simply, it doesn't do what it claims! The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months Inability to...

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Hello Adam, Thank you for your valuable feedback. We have taken your feedback and improved our Shopify integration. We can now handle large volume of orders (including Shopify Plus accounts) & we have rolled out a new functionality called "Shopify Order Import Retry". Occasionally, during order syncing from Spotify, some sales are not created on the DEAR end. Previously there was no way for a DEAR...

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