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Acumatica Cloud ERP vs Freshdesk Contact Center Comparison

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Overview

Acumatica Cloud ERP provides the best business management solution for small and midmarket organizations to transform their...

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

19

10

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

3.8

5

4

3

2

1

9

9

5

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

The program is strong, the ability that you can use from the cloud for me is the best, I can work in the cloud from my office or from my client office, that save time to me, and money to my client.

NI

Nivaldo I.

Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.

AR

Anonymous Reviewer

Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.

Heather B.

Pros

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.

RanjithKumar M.

Setup is easy and works with little effort. Support is absolutely fantastic.

JB

James B.

Cons

Sometimes it will produce a MoveNext error. Also, I have lost the written descriptions that I had written in a particular time slot because of data corruption.

KW

Kayla W.

As an admin, limiting pages for users and restricting access is a pain. Need to go through each tab and change the access rights.

AR

Anonymous Reviewer

The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email.

AR

Anonymous Reviewer

Cons

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.

JB

James B.

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

JC

Jackson C.

  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features214
  • "What If" Scenarios
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Audio / Video Conferencing
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Billing
  • Automatic Call Distribution
  • Backorder Management
  • Bank Reconciliation