Acumatica Cloud ERP vs Groove Comparison

Overview

Acumatica Cloud ERP is an integrated business management solution for midsize businesses with financial, distribution, manufacturing,...

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(31)

5

4

3

2

1

18

10

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.5

(61)

5

4

3

2

1

36

20

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Features and functionality of product were very good. Ease of use of the product and intuitive nature of the screen flow was good.
Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.
Acumatica has helped our company improve our operations and handle significant growth.

Pros

Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams.
What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.
Great blog and support from Groove. Ve learned a lot about providing great customer service to my clients.

Cons

The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget.
As an admin, limiting pages for users and restricting access is a pain. Need to go through each tab and change the access rights.
Nothing really, it is missing very little and what it does have I can't fault.

Cons

Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects.
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend.
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features89
  • API
  • Accounting Management
  • Activity Dashboard
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Barcode Scanning
  • Benchmarking
  • Billing & Invoicing
  • Biometrics
  • Budget Control
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Campaign Management
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Contract Management
  • Currency Conversion
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Demand Planning
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Payments
  • Electronic Signature Capture
  • Employee Portal
  • Employee Self Service
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • General Ledger
  • Instant Messaging
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Issue Tracking
  • Labeling
  • Lead Assignment
  • Lead Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Order Approval
  • Order Processing
  • Payroll Integration
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Project Notes
  • Project Time Tracking
  • Purchase Order Management
  • Purchasing Management
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Reporting & Statistics
  • Request Assignment
  • Requisition Management
  • Resource Management
  • Retail Inventory Management
  • Returns Management
  • Revenue Management
  • Revenue Recognition
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Orders
  • Sales Tax Management
  • Search Functionality
  • Shipping Management
  • Status Reporting
  • Status Tracking
  • Supply Chain Collaboration
  • Supply Chain Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Time & Expense Tracking
  • Timer
  • Timesheets
  • WYSIWYG Editor
  • Warehouse Management
  • Wiki
  • Work Order Management
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management
  • Total features42
  • API
  • Accounting Management
  • Activity Dashboard
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Barcode Scanning
  • Benchmarking
  • Billing & Invoicing
  • Biometrics
  • Budget Control
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Campaign Management
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Contract Management
  • Currency Conversion
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Demand Planning
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Payments
  • Electronic Signature Capture
  • Employee Portal
  • Employee Self Service
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • General Ledger
  • Instant Messaging
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Issue Tracking
  • Labeling
  • Lead Assignment
  • Lead Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Order Approval
  • Order Processing
  • Payroll Integration
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Project Notes
  • Project Time Tracking
  • Purchase Order Management
  • Purchasing Management
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Reporting & Statistics
  • Request Assignment
  • Requisition Management
  • Resource Management
  • Retail Inventory Management
  • Returns Management
  • Revenue Management
  • Revenue Recognition
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Orders
  • Sales Tax Management
  • Search Functionality
  • Shipping Management
  • Status Reporting
  • Status Tracking
  • Supply Chain Collaboration
  • Supply Chain Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Time & Expense Tracking
  • Timer
  • Timesheets
  • WYSIWYG Editor
  • Warehouse Management
  • Wiki
  • Work Order Management
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management

Integrations

  • Total integrations53
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations46
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Acumatica Cloud ERP vs. Groove

See how Acumatica Cloud ERP and Groove stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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