AfterShip Features

AfterShip

Shipment tracking and notification software

4.14/5 (14 reviews)

Competitor Feature Comparison

3PL Management
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Activity Dashboard
Alerts/Notifications
Customizable Templates
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Delivery Estimate
Delivery Record
Delivery Tracking
Dispatch Management
For eCommerce
Ground Shipping
Label Printing
Labeling
Mobile Alerts
Order Entry
Order Fulfillment
Order Management
Order Tracking
Package Tracking
Parcel Shipping
Real Time Analytics
Reporting/Analytics
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Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Management
Shipping Services Integration
Status Tracking
Summary Reports
Transportation Management
Warehouse Management
Website Integration
eCommerce Management
Learn moreCompare App
3PL Management
API
Activity Dashboard
Alerts/Notifications
Customizable Templates
Data Import/Export
Delivery Estimate
Delivery Record
Delivery Tracking
Dispatch Management
For eCommerce
Ground Shipping
Label Printing
Labeling
Mobile Alerts
Order Entry
Order Fulfillment
Order Management
Order Tracking
Package Tracking
Parcel Shipping
Real Time Analytics
Reporting/Analytics
Returns Management
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Management
Shipping Services Integration
Status Tracking
Summary Reports
Transportation Management
Warehouse Management
Website Integration
eCommerce Management
Visit WebsiteCompare App
3PL Management
API
Activity Dashboard
Alerts/Notifications
Customizable Templates
Data Import/Export
Delivery Estimate
Delivery Record
Delivery Tracking
Dispatch Management
For eCommerce
Ground Shipping
Label Printing
Labeling
Mobile Alerts
Order Entry
Order Fulfillment
Order Management
Order Tracking
Package Tracking
Parcel Shipping
Real Time Analytics
Reporting/Analytics
Returns Management
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Management
Shipping Services Integration
Status Tracking
Summary Reports
Transportation Management
Warehouse Management
Website Integration
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


98,550 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


162,431 reviews

AfterShip Feature Reviews

14 reviewers had the following to say about AfterShip's features:

Phil T.

Must have for shippers.

2019-08-22

Saves lots of time.

Pros

This keeps my customers informed of where their order is after we ship it. Their status updates and tracking page keep the customers engaged.

Cons

Wish it had marketing reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Computer Software company, 1-10 employees)

Great shipping oversight with nice automation

2019-02-13

We're using Aftership to track all our orders.

Pros

We can then in turn proactively take action on non-delivered prior to customer contact. Statistics are useful to show carrier performance each month, and the system also provides a tracking page which can be bolted into our website.

Cons

Bad documentation on integrating the tracking page, and on the API in general.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Furniture company, myself only employees)

An easy way for your customers to track their orders

2019-05-01

You're able to get SMS notifications on their paid plans as well.

Pros

- clean UI - custom branding on tracking page - delivery notifications - good free plan

Cons

- was having issues tracking a couple orders from overseas, but that may be resolved now

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, myself only employees)
Verified Reviewer

Shipment Tracking has never been easier

2018-09-10

Pros

I love how accurately and efficiently AfterShip tracks the business shipments, and how easy it is to monitor the shipments en route.

Cons

I would like for there to be an even more intuitive interface for setting up the tracking information.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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Anthony M.

The essential shipping software for small businesses

2021-05-28

We're spending less time doing the manual labor of searching for the best pricing, periodically checking on shipment statuses, and notifying every customer of all packages heading their way.

Pros

Ease of use, automatic notifications, pricing transparency across various carriers, and convenient return labels.

Cons

There really weren't any issues I've encountered. Aftership works as advertised and we've yet to run into any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael B.

Scam Company - Will Steal Your Money

2019-01-21

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

Pros

The UI is pretty but otherwise useless.

Cons

The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle H.

AfterShip awesome tool to track shipments

2019-04-11

Pros

Makes tracking shipments easy.

Cons

Occasionally I can't get a tracking number to pull up info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Cheap solution but Avoid

2021-04-26

Price may be good, but implementation documentations was unclear. The tracking information is unclear and I am certain this would create issues and disputes from the packet receivers.

Pros

I have used this as an user but other than a decent UI, I would say really say it's not very useful I did enquire about the cost and yes its cheaper than competitor but it doesn't deliver what it promised.

Cons

Most the time it only provide the tracking numbers and unable to provide reliable source of the package or the basic information showing where the parcels currently at.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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David W.

Verified Reviewer

Works well

2018-04-13

Pros

Integrates EBay and Amazon orders automatically, and some email notifications. Picks up most order delivery notifications from Gmail.

Cons

Doesn't handle couriers such as Wish.com's own I spent ages looking for a courier it would work as. Not always successfully

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Erin G.

Inexpensive Shipping Notifications

2019-02-04

Pros

I like this software because of the ease of use, inexpensive subscription plans, and ability to send shipping notifications to customers around the world.

Cons

No major issues. Integrates with most software/selling channels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Alex J.

Great app for tracking numbers

2019-12-05

Other than the pricing on the SMS feature.

Pros

This handles all of our tracking #'s really well and send out SMS messages to our customers when their order is shipped, in transit, out for delivery, or delivered.

Cons

The pricing. It costs an arm and a leg to send out SMS messages. Should definitely lower the pricing on this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Timothy P.

Aftership: Great for tracking

2021-05-17

Great tracking app. Will continue to use.

Pros

Easy to use. Tracks really fast.

Cons

Slow sometimes. But overall it has no major flaws.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan T.

Track your parcel is easy

2021-05-29

Pros

With AfterShip, we can track our package easily and deploy a system of tracking on our website.

Cons

It's a bit complicated to add this software on an existent website.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Samson L.

Aftership, useless

2020-05-31

but if you are a responsible sender or receiver can decide a tracking method ... avoid Aftership at ALL cost

Pros

It lacks the basic features of a proper tracking tool.

Cons

It does no tracking at all.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more