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AfterShip Logo

AfterShip

Shipment tracking and notification software

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(13)

AfterShip Pricing

Pricing overview

Value for money rating

4.2

/5

34

Price starts from

0

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

- Free version with basic features.
- Premium version with advanced features (API, notifications, CSV exports, engagement analytics, multilingual tracking page, and more)

What users say

Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.
Easy to install and customise, fairly descent price.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A clear way of tracking orders by Aftership

Reviewed 2 months ago

According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

Pros

This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration...

Cons

Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Many amazing features - frustrating pricing changes

Reviewed 15 days ago

The app worked as it was supposed to, but the pricing changes were frustrating and caused me to leave.

Pros

I loved how Aftership was starting to incorporate everything into one app. Order Lookup and Tracking for customers, a branded tracking page, notifications, back-end analytics as well as estimated delivery timeframes.

Cons

Over the course of using this software, Aftership changed its pricing model. This was frustrating because I was grandfathered in, however, I needed to scale back my plan with them. In looking to scale back my plan it would have been more expensive to downgrade the quota due to the new pricing model. Also, several features of the software got restricted unless I upgraded to a more expensive plan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Scam Company - Will Steal Your Money

Reviewed 4 years ago

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

Pros

The UI is pretty but otherwise useless. That's all.

Cons

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Aftership plugin for Magento Commerce Cloud

Reviewed 4 months ago

Aftership helped solve tracking issues and saved our Customer Services team countless hours.

Pros

Easy to install and customise, fairly descent price

Cons

Need a full scale shipping app and had used this as an interim.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great shipping oversight with nice automation

Reviewed 4 years ago

We're using Aftership to track all our orders.

Pros

Knowing that all our orders are proactively tracked automatically, with our system updated. We can then in turn proactively take action on non-delivered prior to customer contact. Statistics are useful to show carrier performance each month, and the system also provides a tracking page which can be bolted into our website. The pricing is just about right as well.

Cons

Bad documentation on integrating the tracking page, and on the API in general.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great app for tracking numbers

Reviewed 3 years ago

It's been good, can't complain too much. Other than the pricing on the SMS feature.

Pros

This handles all of our tracking #'s really well and send out SMS messages to our customers when their order is shipped, in transit, out for delivery, or delivered. Unfortunately can only use 1 of those SMS messages because it's so darn expensive to send a text with this app.

Cons

The pricing. It costs an arm and a leg to send out SMS messages. Should definitely lower the pricing on this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The essential shipping software for small businesses

Reviewed a year ago

We're spending less time doing the manual labor of searching for the best pricing, periodically checking on shipment statuses, and notifying every customer of all packages heading their way. Improved fulfillment and customer satisfaction.

Pros

Ease of use, automatic notifications, pricing transparency across various carriers, and convenient return labels.

Cons

There really weren't any issues I've encountered. Aftership works as advertised and we've yet to run into any issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Aftership, useless

Reviewed 2 years ago

overall experience is BAD. Avoid using at all cost. It just give senders the paperwork that the parcel is shipped but no information for the receiver. I guess if senders on Ebay or those marketplace want to doing something fishy.. you might use it. but if you are a responsible sender or receiver can decide a tracking method ... avoid Aftership at ALL cost

Pros

Nothing I like really. It lacks the basic features of a proper tracking tool. I guess it is cheaper than the proper and useful method... maybe for sending that cost is an issue.. you might than check this one

Cons

It is pretty useless. It does no tracking at all. All it does is to record that label is generated (which gives you a tracking number) .. and parcel has been shipped by saying EFile uploaded and parcel processed. However, it lacks even the basic details as in where the shipment comes from. I bought something from Bestbuy.ca marketplace. I don't know the sending and I have NO clue where the parcel shipped form.. is it in USA? or Europe? no idea. It gives you no idea where the parcel going , too. NO city or address for the receiving end It gives you no ETA as to when the parcel will arrived. It tells you nothing about where the parcel is on the way. .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Cheap solution but Avoid

Reviewed a year ago

Price may be good, but implementation documentations was unclear. The tracking information is unclear and I am certain this would create issues and disputes from the packet receivers. I would not recommend using this product

Pros

I have used this as an user but other than a decent UI, I would say really say it's not very useful I did enquire about the cost and yes its cheaper than competitor but it doesn't deliver what it promised.

Cons

I enquire this before and decide to step away because the documentation to implement wasn't very clear. I am glad I made the decide. After not long, I had multiple experience with using this service on the package receiving ends. Most the time it only provide the tracking numbers and unable to provide reliable source of the package or the basic information showing where the parcels currently at.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good tracking platform

Reviewed 6 months ago
Pros

I like the fact that the platform delivers on the promise and allows consumers to stay up to date on the status of packages

Cons

There is a huuuge price increase when going from the Essentials plan to the Pro plan, almost 20x! That was a bit shocking